Candidates About

Javier Rivera Nieves

Profile:

Detail-oriented IT professional with 10 years of experience as a systems and application consultant. Skilled at operating in a wide range of platforms and electronic equipment, including Identification and card printing solutions. Started career as a Sales Associate at Office Max.  Later, gain experience in how to troubleshoot network applications and different operating systems as an IT Associate at Cayetano Coll & Toste Hospital (Now Pavia Hospital.)   At Interboro System Corporation started working with punch terminals troubleshooting and time & attendance applications (ITS, Workforce Central (Kronos), ID Works and others applications). In almost 9 years I have acquired experience in configuring, testing & installing WFC applications, Policies configurations. I was part of the group in charge of implementation, testing and deployment of Kronos Workforce at Puerto Rico’s Department of Education with more than 1, 7000 Kronos TK-4500 terminals, 10 Workforce Application Servers with a 12 terabytes Microsoft 2008 SQL Server Cluster. Certified HID Printer Technician. Excellent written and oral communication skills; capable of explaining complex application and technical issues in easy-to-understand terms.  One of my main goals is working for a company that invests time and effort educating the staff to become better at their job. 

Core Qualifications

-  WFC (Kronos), WDM (Device Manager), HR, Payroll Application Consultant & Support

-  SQL 2000-2012 Database Support 

-  Application Training Presentations

-  Network, OS Configuration, Software & Hardware Computer Support

-  Data Management & Environment Tester in Operation of Compatibility

-  Data Analytics & Custom Report Troubleshooting

-  WIM (Workforce Integration Manager – Interface Designer)

-  HID Identification Solutions Expert.

Technical Skills

Kronos WFC maintenance, implementation tests and configure methods into different environments, cloud preparation and definition standards for 9 years. Proficient Tk-4500, Kronos Intouch 9000 terminals. Able to successfully update terminal’s firmware with ease.

Install and Configure in different WFC versions (5.0-5.2, 6.0-6.3, 7.0, 8.0).  Data management using Integration Process Manager (WIM) and Kronos Connect. Implementing and configuring Kronos Workforce Timekeeper including Pay Policies, Schedules Management, Accrual Profiles, Attendance Profile, Access Management, Reports Setup, Labor Levels Entries, Workflow Notifications, Hyper find Queries and Genies, Event Manager Management, WDM Installation Server, Installation and Configuration of Kronos Terminals (InTouch, TK4500, TK480), HR & Payroll, Database Management.

Present Application Module Trainings to employees and application users.  Planning and testing the company policies in test environments and detail process for present the information and the users can look the difference and the activities about the process to view and functions. Running and interface maintenance. 

Professional Experience

            Kronos Application Service Representative

Kronos Application Service Representative – November 2007 to Present

Interboro System Corp. - San Juan, PR 

Install and configure WFC applications.                                                                                                          

Management of data using WIM and Kronos Connect in different interfaces platform (MAS90, ADP, ITS, PEOPLESOFT, SAP).

Attendance Policies Issues Support and objectives configuration plan.

Workflow notifications and managing licensing of managers and users.

Scheduling, Pay rules, Work rules, pay codes definitions, Query and Genies Management and Events Access profiles and access logging administration.

Service packs upgrades and application maintenance.

Time clocks devices troubleshooting and upgrades.

Troubleshoot all related issues for Kronos applications for over 500 companies.

Training clients for WFC application and time management.

Kronos WFC application support and tuning.

SQL Database support and installation process.  Testing Environment Preparation & Training Staff including users and employees.

IT Technician – August 2000 – November 2001

Cayetano Coll & Toste Hospital. － Arecibo, PR

Support in data entry applications, solved network and hardware related issues. Manage and backup databases in SQL 2000-2008.

Train staff in data entry applications.

Sales Associate – February 2003 – August 2006

OfficeMax– Ponce, PR

Customer Service

Customer Advice on best Technologies

Education

Education                       1997 - 2002

Bachelor Degree – Computer Science

Interamerican University of Puerto Rico  － Arecibo, PR

Education                       2010 - Present  

Kronos Training Management – Online Courses Planet Kronos OWL