Candidates About

Sara J. Higgins

• Interacted with Clients and Customers to help increase effectiveness, efficiency and accuracy of the data collection process.
• Experienced working in a Pharmaceutical and Biotech/ pharmaceutical Corporation
• Helped to evaluate new processes and software solutions to drive efficiency in all aspects of Corporate Governance and Performance.
• Maintained all project tasks through the production ticket system or project server on a weekly basis.
• Supported development and quality assurance team members throughout development and test project phases.
• Experienced using HP3000 Reports, Web-based Reports and other reporting tools.
• Experienced using (Oracle E Business Suite), P2P, iProcurement, UAT Testing, Advanced Pricing Users, Sales, Quoting, Order Management, P2P Process, Governance and Procurement, contracts management, contracts proposal, quotes with regards to following corporate policies and FAA procedures, and SOX Compliance.
• Understanding of MRP, CRM (Oracle E-Business Suite, and ERP database architecture with regard to Manufacturing Modules schemas and application program interfaces.
• Experienced working closely with global and cross-functional alignment to successfully worldwide projects and processes.  

·         Work closely with IT and Business to understand, document and evaluate in-scope systems and application controls for SOX compliance

·         Conduct IT infrastructure and business process audits. Assist in the interpretation of cyber security requirements, and help contribute to IT audits

Core Competencies

Oracle EBS   (P2P), EBS, CRM, ERP, Oracle  EBS (E-Business Suite) Finance, iProcurement, Human Resources, Requisitioner, Buyer Set up Tables, Purchasing, (GL and Accounts Receivables), Pricing, Human Resources (HR) Portal Software (Client facing and ADMIN) (OTC), Pricing, Order Management, Contracts, Sales, Advanced Pricing, Telesales, Install Base, Sharepoint, Data Online Librarian, Microsoft Word, Powerpoint,   Framemaker, ForHelp,   Project Management Fundamentals, HP3000, Relational Database Design,  , R12 knowledge,  SAP MM-PUR, Linux, Windows, Clinical

EXPERIENCE AND ACCOMPLISHMENTS

Tyco

Westminster, MA                                                                  October 2017 – Current

Business Analyst Consultant

-          Prepare and analyze Service Level Agreements using Oracle EBS R12

-          Consolidate contracts and add services to contracts

Oracle Corporation                                                                                          March 2016 – February 2017

Bedford , MA

Business Analyst Consultant

• Audit project records associated with the study closure and decommissioning of Clinical Trial Study files.
• Audits were performed on customer project records to ensure compliance with Standard Operating Procedures(SOPs).
• Identified issues that need to be resolved and work with HSGBU Business Analysts and Project Managers to finalize the records for delivery.
• Coordinate with document scanning vendors, Project Managers, Services Management, and Oracle's Production Operations team as well as obtain necessary signatures and ship packages to clients per established guidelines.

American Institute of Aeronautics and Astronautics (New England Chapter)        12/2015 – February 2016

Consultant Project Manager

• Supporting the Chairman of the Public Education Outreach Committee of the AIAA New England Chapter.
• Project GXPSE “Google X-Price Science Class Enrichment Project”
• Managerial responsibilities Phase I (Identification and Engagement of Science Teacher Clients)
• Identify science education leadership by school district to have them distribute a program announcement.
• Respond to requests for more information from individual science professionals and develop

a database of prospects and support services..

EMD Millipore Biotech, 290 Concord Road, Billerica, MA                                                        05/2013 – 01/2015  

Governance and Performance, Corporate Purchasing

Oracle Systems Analyst II Consultant

• Wrote business requirements document, and report requirements document for the Purchasing Team  
• Worked closely  with HR Manager utilizing the HRIS system.
• Perform assessment of feasible solutions and the range of problems they may solve related to the implementation of a new system. Led project segment and work streams
• Experience working in a biotech / pharma industries.
• Prepared a plan for the work stream plan, including the creation of a work breakdown structure, 
• Facilitated requirement gathering sessions with the business line and other stakeholders to gather end-user requirements for interface changes and determined tasks required for implementation of new interface changes of the Oracle Requisition changes.
• Worked with Marketing and Finance in regards to a B2B website.
• Represented the information management team in the change control meeting and closely involved in the changes to production
• Documented functional requirements and worked with IT to provide deliverables.
• Completed UAT Testing and End to End testing
• Gathered data requirements, created Test Cases
• Used Sharepoint to store documents and act as an informational portal for Corporate Purchasing.
• Worked closely with Commodity Managers, and Purchasing managers, and other personnel to evaluate Suppliers by using the Supplier Evaluation guidelines..
• Provided functional setups, interfaces, and customizations.
• Worked directly with IT developers and clients to help redesign, resolve, and provide support for production support.
• Used SAP MM-PUR for Purchase Orders
• Interacted with all levels of the organization and ability to interpret technical documentation (including Governance Policies and Procedures), to meet business needs and to help correctly identify system functional interdependencies.
• Worked as the SME (Subject Matter Expert) to help ensure resolution and solutions to critical and to routine application support requests.
• Recorded incidents reported to the help desk ticketing system to help resolve and escalate the business requirements and technical support.
• Coordinated technical tasks and deliverables for Oracle EBS and related technology projects
• Assisted with day-to-day support and maintenance activities for Oracle (ERP/CRM) EBS and integrated systems as needed Worked with Internal Controls and audit support teams as needed to meet SOX regulation and change management requirements

Virtual Inc, Edgewater Place, Wakefield, MA                              01/2013- 03/2013)

IT Application Analyst

• Monitored and resolved ticketing issues revolved around Portal Software
• Accessed and Integrated, and developed system and business requirements to enhance PCI Portal Software and changes to the Client facing Portal. (Client facing and ADMIN, TEST)

(GE) Morpho Detection, Inc. 205 Lowell Road, Wilmington, MA                     09 /2009 -02/2012   

Operations Process /Business Systems Analyst

• Performed configuration, re-configurations, upgrades, enhancements, implementation, maintenance and user acceptance testing activities.on Oracle ERP database
• Supported testing activities through test environment.
• Created functional documents,, user training documents and implementation documentation as necessary.
• Led requirement gathering with stakeholders to gather end-user requirements determining GE data that was archived from Oracle
• Provided support for renewal and new service contracts.
• Managed Order Management Modules (Telesales, Quoting, Contracts} Tested and validated Orders to Cash (OTC).
• Maintained the Customer Master (vetting of new customers) in the Customer Master modules in Oracle in R12.
• Conducted UAT (User Acceptance Testing) for the Telesales, Advanced Pricing User, Quoting, Order Management, Telesales, Customer Master, Service Contracts, and Contracts Modules.
• Worked within an SDLC development approach. Responsible for working with client to establish user stories, business requirements, and manage client expectations.
• Project Lead on purging GE data from Oracle instance by identifying scope of work and identifying data to be removed by working closely with various internal departments and Oracle Software Developers
• Developed and maintained new products by adding parts to the Oracle Advanced Pricing Module using various Price Lists and Discounts.
• Provided Tier 1 and Tier 2 support (super user) to various departments by working with users to resolve software application issues, and managed the creation and resolution of Oracle Help Desk.
• Worked collaboratively with end-users of the company's Information systems including but not limited to Finance, IT, Engineering, and customer service to provide data quality for the TSA Homeland Security customer base.
• Set-up new accounts in the Oracle Customer Master Module based on Customer Standards.
• Knowledgeable of contracts management, contracts proposal, quoting with regards to following corporate policies and FAA procedures, and SOX compliance
• Worked with users to develop enhancement request and with the IT team to complete and test the enhancements and provided user training for new employees using Oracle CRM.

Aspect Software 300 Apollo Drive, Chelmsford, MA 01824                                                    06/ 2007-06/2008  

IT Business Systems Analyst

Responsible for the successful implementation of treasury application at all client sites

• Provided training programs to all levels of treasury staff using Oracle EBS11i.
• Developed various documentation and Quality Style Guides for Aspect Software
• Reviewed contracts prior to signing to determine viability of obligations.
• Used Access for report generation and data export.
• Determined functional requirements for Client Server Relational Database software application with CEO and senior management
• Leader in a functional role using Oracle E-Business Suite (Oracle EBS) to help quality assurance efforts assembled documentation for audits and ensure that documentation is compliant with regulations and validation requirements.
• Provided QA testing and validation of data prior to migration, and provided Quality Assurance on a daily basis.
• Gathered user requirements and supported a Technical Support queue to help support end users, sales, and Field Service.
• Analyzed product performance and configuration of install bases of the marketed product and supported forecasting and pricing teams.
• Identified potential markets and indications as part of lifecycle management and global products.
• Administered and supported the Oracle 11i Customer Master and Order Management Module (CRM) to maintain data quality integrity by using various sets of tools.
• Trained various personnel for each department site as Oracle is implemented to Super Users as well as the regular users of Oracle.
• Tested migration data in a test instance of Oracle in the development schema (Test Plans, Project Guidelines) for a migration conversion of two instances of Oracle into one instance of Oracle to ensure the data migrated correctly.
• Managed the field data rules, and matched the List of Values between the two instances of Oracle, and the requirements for the Customer Master in Oracle.
• Drove and managed improvement processes to manage the flow of information which has resulting increased revenue due to the increase of the integrity of the data in the Oracle Customer master for data quality in order to increase revenue.

CCR Cost Recovery Services, Westborough, Massachusetts                                               06 /2006-05 /2007

Business Analyst Consultant

• Managed and developed financial spreadsheets (work papers) for manufacturing clients and acted as a focal point for Research and Development Clients (preparing R D Tax Credits).
• Composed financial work papers by following CCR Policies and Procedures in compliance with Sarbanes Oxley and IRS compliance.
• Redesigned the work folders structure for CCR Clients (work papers, proposals, WIP, and Costing folders) in order to streamline CCR Research and Development department files for conversion to a new storage documentation database.

Parker-Hannifin, Nichols Airborne Division, Ayer, Massachusetts                                          04 /2004-05/2006

IT Business Systems Analyst

• Conduct IT infrastructure and business process audits. Assist in the interpretation of cyber security requirements
• Acted as Manufacturing Business Systems Analyst participating in and supporting large scale implementations (MRP Database Conversion) in order to help users with the conversion, and help the business run smoothly without interruption with a focus on MRP.
• Launched the redesign of the Nichol Airborne consolidation reporting (reports for Inventory, WIP, MRP, Scheduling, Dispatch, Cost Accounting, Demand Planning and Bill of Materials) as it relates to FAA policies and procedures.
• Documented technical documentation for manufacturing machinery industrial machinery using Microsoft Word which were adopted by the Manufacturing Team and referenced for the DNC system.
• Configured the HP3000 system to follow processes for the following Manufacturing Modules Functionality: Discreet Manufacturing, Process Manufacturing, Flow Manufacturing, Shop Floor Data Collection, Management,
• Gathered business requirements for manufacturing process analysis process by reviewing the ISO procedures and the Work Instructions to help redesign the procedures for the new MRP System and conducted Quarterly Security Review Audit by following Nichols Airborne Div Policies and Procedures in compliance with Sarbanes Oxley (SOX)
• Monitored the daily delivery Web-based Reports (PDF and Excel using By Request Software) to ensure delivery of reports to various departments in order to keep operations running smoothly.
• Analyze and resolve non-technical applications issues regarding application Functionality as well as analyze and resolve non-technical data integrity issues
• Mentored and trained employees to understand and use the new Time and Labor system in order to ensure accuracy of the Time and Labor (WIP) data, which resulted in accuracy of the dispatch list.

Kronos Corporation       

Chelmsford, MA                                                                                                                08/2000 – 01/2003 

Senior Technical Writer

• Developed user guides, online help, and configuration Guides
• Created configuration guides for TimeKeeper Central and Data Collection Manager

Education

Lesley College– BS Degree, Graduated  1998

Jones International University, MBA, Information Technology Degree, Graduated  2007

Training

“Completed:Eliciting and Requirements Gathering Professional Training” (2015 Computer Horizons)

Completed Intro to SQL

New Horizons Computer Training, Nashua, NH