Objective

My goal is to use my education in finding a career while pushing myself into becoming a successful businesswoman by working in a busy, upbeat, energetic atmosphere.

Education

2006 - 2008                   UCSB                                    Santa Barbara, CA

Bachelor’s Degree

§  Received a Bachelor’s Degree in Political Science and minor in History.

2003 - 2006                   Moorpark College                        Moorpark, CA

Associate’s Degree

§  Received an Associate’s Degree in Art’s/ Political Science

Work experience

2007 - present               StarKart/the NALA                           Ventura, CA

Customer Accounts Manager

§  Each day I work close at hand with all customers via telephone and e-mail to ensure superior customer service. Process all complaints and follow up with the customers to ensure that the problem/s have been resolved. I maintain all customer portfolios using Microsoft Excel, process company payments such as accounts payable and receivable in Quickbooks. Weekly I create sales to purchase trend sheets using Microsoft excel. Analyze sales trend by city, county, and state. I use Power Point to create sales pitch books & materials to help the reps in the field sale the products we offer to the customer’s. I also supervise two employees in which I have set them up with new hire paper work & set them up in our system, along with training them with their daily work & tasks. I do all this while supporting the Vice President of StarKart with his daily tasks at hand such as emails, payroll, client gifting, meeting & travel arrangements and customer support.  

§  2006 - 2008               UCSB- Ventura Center                     Ventura, CA

Assistant

§  Maintain the UCSB admissions department. I support all students in any questions and/or problems they may have then follow up to ensure that questions and/or problems were resolved. I also assist each and every school instructor on situations that they may have in order to assure that they are ready for their duties and any tasks at hand such as putting together power point presentations, supplying student trend sheets using Microsoft Access, answering phone calls, making copies, and following up emails. I did all this while maintaining a friendly working environment so that each and everyday runs smooth and may continue that way even on my off time.

2006 - 2007                   Gerhart Group                              Camarillo, CA

Office Manager

I assisted in the up bringing of this very successful financial consultant group. I strived daily to make sure that all clients are well taken care of by delivering daily customer service. I aided in the support of my mentor Judith by completing client’s financial portfolio’s using Microsoft Access, scheduling appointments, booking trips, typing up important documents, using Microsoft word and Microsoft Power Point, making financial progression charts using Microsoft Excel, overseeing company financial development using QuickBooks, researching various topics, following-up emails and phone calls. This was all part of my daily operations so that we as a team may reach our customers greatest satisfaction in order to increase business and continue the positive up-rise of the company.

2005 - 2006                   Moorpark College                        Moorpark, CA

Dean’s Assistant

§  Worked closely at hand with the Dean of Student Learning. I performed small tasks such as typing documents using Microsoft word, and overlooking students school ethics and categorized them by using Microsoft access. I was in charge of maintaining student payroll for our department. I researched important topics for the Dean of Student Learning such as student complaints, and upcoming events so that she may be properly informed of the situation that she was overseeing. I also organized enormous school events put on by the department. I did all this daily while upholding important phone calls, answering e-mails, and keeping a smile on everyone’s face around me, including mine.

2004 - 2005                   Vons/Starbucks                         Simi Valley, CA

Starbucks Barista

§  Here I performed superior customer service daily in order to drive sales, decrease product loss and maintain the satisfaction of each individual customer so that there business with us may continue for years to come.

2002 - 2005                   Subway                                     Simi Valley, CA

Sandwich Artist

§  Daily I created an up-pace working environment, maintained an energetic crew, and pushed them and myself to drive sales. I did this in order to build a customer friendly, work happy atmosphere so that the business may strive to succeed in everyway possible.