Candidates About

 

Gaurav

 

Professional Summary

 

Total 10+ years of IT Professional Experience with 3.5+ years as Salesforce Salesforce Tech. Architect, 4+ yeas as Developer in Salesforce, SQL and Java.

·         Experience with Sales Cloud, Service Cloud , Salesforce Community development.

·         Good Knowledge on Marketing Cloud.

·         Capable in developing client specific solutions using Apex classes, Apex Triggers, Controllers &Controller Extensions, Batch Apex, Components and Test Methods.

·         Fine skills in creating/troubleshooting/modifying Apex code and Visual force pages.

·         Good Knowledge on DML (Data Manipulation Language) operations.

·         Good understanding to write relationship queries, SOQL & SOSL queries using Force.com Explorer.

·         Proven experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

·         Good knowledge on detailed functional design, administration and functional test execution activities across all Salesforce.com clouds (Sales & Service Platform).

·         Worked on all phases of Software Development Life Cycle (SDLC) which includes System Analysis, Design, Development, Testing, Deployment and Maintenance.

·         Worked with ADO & ADO.NET control for external database connectivity.

·         Extensive knowledge in Administration Setup.

·         Ease in creating HTML (Hypertext Markup Language), JavaScript & visual force Email Templates.

·         Hands-on-experience in designing of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.

·         Delivering process enhancements through automations including Work Flow, Tasks and Actions, Approval Processes, OWD, Sharing Rules, Escalation, Assignment and Auto-Response Rules.

·         In-depth implementation experience and domain knowledge in multiple CRM subject areas like Lead Management, Campaign Management, Account & Contact Management, Opportunity and Pipeline Management, Forecasting, & Activity Management.

·         Hands on expertise with administrative tasks such as User Management, creating Roles, Profiles, Permission Sets and managed Field- level Security at profile level.

·         Designed Custom Tabs, Custom Reports, Report Folders, Analytic Snapshots, report extractions to various formats-control, Record Types and Dashboards.

·         Well versed in analyzing business requirements, Entity Relationship Diagram, Master-Detail Relationships, Lookup Relationships and implementing them to Salesforce objects.

·         Have end to end knowledge on Agile Methodology, Waterfall Methodology, and worked with Scrum Masters.

·         Strong knowledge on Agile with Scrum, water fall methodologies.

·         Involved in different business systems process both functional as well as technical working with other integration tools.

·         Ability to adapt quickly to challenges and changing environment.

·         Proven skills in relationship building, customer-focus, and decision-making, mentoring and training team members with product knowledge and business processes.

·         Excellent ability to manage multiple priorities in uncertain environments while consistently meeting deadlines

·         Knowledge of MS Project & Open Project for tracking the deliverables

·         Project Management: Managing various aspects of a project like scheduling, budgeting, resource handling, risk mitigation etc. throughout the lifecycle – from initiation, staging, requirements, design, development, testing to Implementation & roll-out

·         Cost & Effort Estimation: Conversant with different estimation methodologies for different kind of projects.

·         Business Communication: Acting as a point of contact for business and technical stakeholders and performing the role of a facilitator to ensure the conveyed message is properly understood

·         Hands on coding experience in Salesforce, MS SQL Server, Oracle, Java.

·         Quick learner of new Technical & domain, expertise on acquiring the relevant business area needed for specific project/product.

·         Working experience with ETL tools like Oracle Warehouse builder, Oracle Data Integrator and recently started learning Tableau.

·         Overall Knowledge on Hadoop, NoSQL & AWS.

 

Technical Skills:

·         Experience in Salesforce Administration (SFA), SFBA, SF Developer, Creating Roles, Profiles, Page Layouts

·         Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes, Page layouts, search layout and Record Types.      

·          Involved in Design tech Arch., Integration Testing, Support & Maintenance.

·         Application Integration with legacy or 3^rd party database / application

·         Closely interacting with the Client and team to ensure 100% success in project & customer satisfaction

·         S&D Domain, Project Management, Product Development & Mobile Technology

·         Excellent knowledge on Sales Force Automation on Mobile platform.  

·         Excellent knowledge on database such as Oracle, MS SQLServer, MySQL and did lot of development in PL/SQL procedures, Triggers and functions.

·         Good knowledge on OOPS Concepts, Java J2SE, J2EE, J2ME.

  

Tools & Technologies:

Tools	PERT, 3-point estimation and Gantt Charts, MS Project, Jira software, Teamwork, Open Project / Project Libra
Other Technologies	Java & Oracle, SQL Server / My SQL, VB, Android, HTML5

Education:

·         Master of Science in Computer Information Science (MSCIS) – (2017)

·         Master of Business Administration – Information Technology, MKU –(2010)

·         Post Graduate Diploma in Computer Applications  -(2006)

·         Bachelor of Commerce                - (2001)

                                                                                                                                                          

Project Management Training & Certification:

·         PMP  (2017)

·         Scrum Master Accredited Cert.  (2016)

·         Scrum Product Owner Accredited Cert. (2016)

·         Program Management Training               (2013)                               

·         Agile with Scrum(Training)  (2011)

·         Customer Service (Bus. Growth) (2010)

 

Technical Certification:

·         J2SE, J2EE & J2ME

·         SQL/ PLSQL

·         Microsoft Certified Solution Developer

·         Higher Diploma in Software Engineering.

 

 

 

Professional Experience:

 

Client: CBS, SHOWTIME                                                                                                          Oct ‘17– Till date.

Location: NYC, NY

Role: Lead Salesforce Developer

 

Project –Data Streamline & Uploader.

 

 

Description: 

 

CBS Corporation (NYSE: CBS.A and CBS) is a mass media company that creates and distributes industry-leading content across a variety of platforms to audiences around the world. 

Showtime Networks Inc. (SNI), a wholly owned subsidiary of CBS Corporation, owns and operates the premium television networks SHOWTIME. I worked for projects related with Showtime. 

 

Responsibilities:

·         End to End Change Development, Testing, Deploying in Different Orgs.

·         Client Meeting & Discussion on Changes and new enhancement and technical feasibilities,

·         Reports & Dashboard development.

·         Major development through Out of Box functionality.

·         Import / Export of Data.

·         Managing Third-party package for Rollups at different level.

·         Development of Workflows, Validations, Process Builder, Batch process / Schedule process.

 

 

Client: JDRF                                                                                                                                    Aug ‘16– Sep 17

Location: NYC, NY

Role: Lead Salesforce Developer / Architect

 

Project - Online Web Forms Integration with Salesforce - Sales Cloud & Marketing Cloud.

 

 

Description: 

 

JDRF forms are built in different ways. This makes them fragile and time consuming to support while also hurting their conversion rates. The main goal & objective of this project is to create new forms with Salesforce integration enabling the data to be centralized and secure for JDRF to utilize, while building on the stability and ease of use of Gravity Forms. It uses WordPress forms which are integrated with Salesforce for auto lead creation.

 

 

Responsibilities:

·         End to End implementation experience with the Salesforce platform 

·         Experience with development technologies such as Apex/VF, JAVA

·         Integration experience using both Web based technologies (Soap, Rest)

·         Experience with Release Management, Source Control, and Deployment concepts and technologies such as Change set , ANT, SVN 

·         Reviewing design elements and signing off on the overall technical design. 

·         Able to identify and confirm technical design risks, and develop mitigating approaches. 

·         Experience providing level of effort estimates for technical portion of solutions. 

·         Experience in designing and developing software components 

·         Interacted with Business users for analysis, requirements gathering and in development. 

• Understand business requirements and translate these into technical solutions based on the chosen platform.
• Design and create the underlying data structure and data flows to support to build the application.
• Design and build web & mobile interfaces on the Force.com platform using Visualforce, Apex.
• Undertake R&D, prototyping.
• Integration and end to end system testing and performance tuning of application & documenting the same.
• Data modelling, data migration.

·         Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery

·         Establish and improve development standards and development processes

·         Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application. 

·         Developed various Custom Objects, Tabs, Master-Detail, Lookup relations, Formula fields, validation rules. 

·         Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic. 

·         Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization. 

·         Responsible for setting up Filed Level Security. 

·         Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

·         Created Workflow rules and defined email alerts, related tasks and field updates. 

·         Implemented Data Loader for loading the data. 

·         Developed business documents for Salesforce.com Custom objects. 

·         Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.

·         Exact Target and Marketo was being used for Email Marketing and Marketing automation.

 

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Security Controls, Eclipse IDE, Windows

 

Client: JDRF                                                                                                                   

Location: NYC, NY

Role: Lead Salesforce Developer / Architect

 

Project - T1D Connection Program – Service Cloud with Partner Community Development

& implementing Marketing Cloud features.

 

Description: 

 

T1D Connection Program is the project carried on for specific to Volunteers and Chapter Staff.  This is a Salesforce Community developed for Outreach Volunteers to plan their task for each connection and update their activities done on specific intervals as per plan scheduled.  This is directly connected with Salesforce CRM where chapter staff users can view the activities done by each volunteer and get feedback.

 

Set up the Marketing Cloud connector, to connect Marketing Cloud with Community Clouds. Create Campaign Salesforce data will be connected to Marketing Cloud. Sending automated emails, create and send email, manage campaign & reports.

 

Responsibilities:

 

·         End to End implementation experience with the Salesforce platform

·         Collaborate with Functional team to establish how best to implement solution (decisions around declarative vs programmatic vs AppExchange, etc).

·         Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

·         Provide oversight and governance of Salesforce projects

·         Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

·         Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

·         Design and execute integration and development activities for the Salesforce Community & Sales Cloud and other customer engagement platforms

·         Deliver development plans with accurate timelines and dependencies

·         Ensure design is architected correctly and meets best practices

·         Manage/deliver overall development, validation, and deployment plans

·         Provide best practices guidance to Client technical team

·         Reviews work of other team members

·         Analyzes, Identifies and logs enhancements/bugs.

·         Drives delivery of assigned tasks on schedule & Leading without line authority.

·         Escalation Point for technical issues.

·         Team Development: Mentor resources, take on leadership roles to expand overall team capabilities

·         Developed salesforce community using visual force pages and apex classes.

·         Develop and configure the salesforce.com instance and force.com application.

·         Created new User Accounts and assigned Profiles as per their role in role hierarchy. 

·         Defined Org wide default to restrict access from users. 

·         Customized Page layouts for Standard/Custom objects and assigned Record Types. 

·         Created Data Validation rules and Formulas as per business requirement. 

·         Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards. 

·         Used SOQL and SOSL queries during for development and data migration.

·         Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages. 

·         Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility. 

·         Designed, and developed Visual force pages, Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. 

·         Designed various Visual Force pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. 

·         Created and used Email templates in HTML and Visual Force. 

·         Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. 

·         Developed Java Scripts for UI validations and customization as part of Visual force Pages creation.

·         Packaged and Deployed customizations from Sandbox to other environments using change sets.

·         WordPress forms integration with Salesforces.

·         Users Accessing app on Salesforce1 Mobile app.

 

Environment: Salesforce Community , SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE

 

Client: Fidelity                                                                                                                              Oct 14’ – Mar 15’

Location: Bangalore, IN

Role: Project Lead – Salesforce.com              (Project Manager Partially) – Service Cloud

 

Description: Fidelity investments is the world's leading asset management companies offering an expansive array of global research and investment capabilities for individual and institutional investors. The project involved moving from traditional applications to cloud. Developed custom applications for work management, approval routing, tracking and request apps.

 

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Sales force CRM. 
• Performed detailed analysis of technical and business requirements. <li class="MsoNormal" style="color:#000000;text-align:justify;"