Candidates About

                 Robert L. Davis                                

SUMMARY

Over eight years of experience as working in technology environment working with stakeholders to provide solutions. Salesforce Developer, Salesforce Administrator, Microsoft Technology Associate, Microsoft Certified Professional certifications.

Extensive experience working across disparate data sources to synthesize data for project and organizational goals. As part of a close team, providing weekly progress reports and being autonomous to self-direct individual efforts.

PROFESSIONAL EXPERIENCE

Sitel, Nashville, TN                                                                                     2016 - Present

Salesforce Developer

Supply technical support and programming services to Salesforce instance with 350 users in support of revenues over 1.7 billion dollars annually.

·         Customize Visualforce page layouts, custom controllers and controller extensions using Apex.

·         Creation and maintenance of Process Builder and Flows for the instance, and declarative methods to support user base.

·         Creation of Apex Triggers, Visualforce email templates, SOSL and SOQL.

·         Work with stakeholders to develop user case stories.

American International Group, Brentwood, TN                                              2014 - 2016

Senior Business Analyst

Provides senior management Sales Analytics for individual, group, Agency and other cohorts measurements, KPIs, and research based on performance.

·         Design and implement portfolio of reports for divisional contracting types to measure and track experience across months, lines of business, offices, regions and companies.

·         Work with ODBC connections to automate tasks with Windows Task Scheduler, BAT files, Python and the R Language.

·         Creation of functions in add-ons for MS Excel with Visual Basic for Applications and verification of data integrity.

·         Capture business requirements to allow the streamlining of business reporting processes and development of dashboards.

Discovery Education, Nashville, TN                                                                     2008 - 2014

Subsidiary of Discovery Communications, Inc..

Data Analyst / Salesforce Administrator

Uses and develops tools for the loading, exporting, synchronizing data between disparate data systems both internally and with customers. Support data reporting needs across functional areas.

·         Designed and implemented daily status reports to largest customers to provide status on assessment progress, using R, ODBC, HTML  and R Javascript library.

·         Responsible for system configuration, implementation of new functionality, maintenance and cleansing of data.

·         Performed user management, including optimization of roles, profiles, and permission sets.

·         Documented and performed training on system enhancements and user adoption.

·         Improved demonstrations of product lines by using data to tailor individualized reporting.

·         Provide value add for customer meetings by demonstrating trends in patterns of use by web users and how that correlated to other organizations in their state.

EDUCATION / TRAINING

Masters of Science, Secondary Education

 Saint Joseph’s University, Philadelphia, Pennsylvania

Bachelor of Arts, History

The University of Alabama, Tuscaloosa, AL

Fundamentals of Java , Python

Introduction to Handling Data with R

Salesforce.com Administrators

Certifications:

Salesforce.com Platform App Builder

   Salesforce.com Platform Developer I

Salesforce.com Administrator

Microsoft Office Specialists, MS Access

Microsoft Certified Desktop Support Technician

Microsoft Certified Professional

COMPTIA A+ Technician

Microsoft Technology Associate, Database Fundamentals

Software:

MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, SQL, MySQL, Postgres, Innovative Transportation Management Software, VBA, R Language, Tableau and Python, Apex, CSS, HTML, Visualforce, SOQL, SOSL