Antonio M. Santiago

  • IT Project Manager
  • Auburndale, FL
  • Member Since May 13, 2023

Candidates About

 

Antonio M. Santiago

 

 

Information Technology Manager

 

Overview

IT professional with a history of achieving cost savings, enhancing functionality while upholding HIPAA and SOX compliance. Distinguished track record spanning over twenty two years. These include over fifteen years leading infrastructure, application implementation and systems support, eleven years specifically working in health systems and twelve years in management. Highly experienced in information system security audits. Strong leader with demonstrated ability to work effectively with individuals at all levels. Skillful negotiator with international, cross-cultural and large enterprise experience. Comprehensive knowledge of CRM, ERP, Accounting, and Database Systems. Vast experience in procurement and integration of information systems including wired, wireless and secured mobility technologies. Experience managing full project lifecycle.

 

Areas of Expertise

    IT risk assessments

    Compliance audits

    IT security policies

    Strategic IT planning

    Personnel management

    Infrastructure analysis and design

    Vendor relations management

    Budget management

    Project management

    PMI / Six-Sigma methodology

    Systems administration

    Service Desk management

    Customer service

    Excellent verbal and written communication

 

Professional Achievements

Lead the infrastructure design, planning and execution of Xenia’s new corporate office construction project. The infrastructure was delivered on time, below budget and with zero defects. Independent auditors documented the best vulnerability assessment score ever achieved by the company.

Received the Spirit of Triad Excellence Award for designing, implementing, and achieving 99.98% availability of the Pharmacy Information System.

 

Professional Experience

Xenia Hotels & Resorts, Inc.                                    Orlando, FL                 May2015 – Nov.2017

                                Director of Information Technology

 

   Reported directly to the Chief Accounting Officer

   Managed the go-live assessment of the newly implemented JD Edwards 9.1 ERP system

   Provided plans, gained approval and established controls needed to remediate all audit findings within 30 days of go-live

   Prepared the company and successfully completed three consecutive Sarbanes Oxley (SOX) compliance audits with zero noted exceptions

   Managed Service Providers for all Corporate Systems including JD Edwards, Insight, Nexus, O365 and Active Directory

   Negotiated agreements with communication, hardware, software, and managed service vendors in order to achieve corporate objectives and infrastructure service level requirements

   Managed third-party staff during special projects while conducting vulnerably assessments, penetration testing and firewall configuration audits

   Established companywide policies and procedures covering Change Management, IT Security, Acceptable Use, Disaster Recovery, Data Recovery and Email Retention

   Managed IT infrastructure including Network LAN, WAN, Data Center, Disaster Recovery facilities, and telecommunications

   Conducted Security Awareness training for senior corporate staff

   Established a web based security training program covering phishing, vishing and other methods of social engineering

   Created procedures, work flows, authority matrix and implemented a sophisticated Help Desk / Desktop Management system

   Implemented a secure web portal for IT service requests and password management self-service

   Managed departmental efficiencies saving $200,000 in the first two years

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
       

 



                            Triad Isotopes, Inc.                                          Orlando, FL              Sept.2007 – May2015

                                                IT Manager (Application / Support)

   Reported directly to the Chief Information Officer

   Manager responsible for the Corporate Systems IT portfolio including inventory and support for workstations, operating systems, internal network connectivity, servers and database administration

   Managed the accounting system migration from QuickBooks Enterprise to JD Edwards 8.12 ERP in record time and below budget overseeing seven Team Members

   Performed duties as System Administrator for JD Edwards upgrade to version 9.10

   Lead the design and project planning for the Orlando Regional Medical Center nuclear pharmacy buildout

   Negotiated agreements with software, communication and hardware vendors achieving departmental objectives and infrastructure service level requirements

   Procured and supervised third-party consulting and internal IT staff

   Managed technical and software development teams allocated for the customization and implementation of the distributed version of the BioRx pharmacy system

   Documented all aspects of the nationwide Pharmacy System rollout unifying four different platforms into a single standardized environment

   Established change control, implementation procedures and guidelines for technical field support and the creation of the IT Service Desk

   Provided knowledge transfer to more than one thousand end users, IT personnel, home office staff and Company Executives by using focus group web meetings, classroom instruction and one-on-one sessions

                            McKesson / Parata Systems                             Durham, NC                 June2004 – Aug.2007

                                                                Release Manager

   Systems Consultant for PacMed

  
Subject Matter Expert in Long Term Care, Pharmacy Automation and Work Flow

   Release Manager during the AccuScript Pharmacy Robot product launch

   Managed the implementation of over one hundred Pharmacy Automation Systems involving Pharmaserv (POS), AutoScript, Pharmacy 2000, Pharmacy 1000, AccuMed, Baker Cells and RxPorts

   Pharmacy Systems Trainer

                            IBM Global Services                                         Orlando, FL                    Jan.2000 – May2004

                                                                Project Manager

   Responsible for site surveys, bill of materials and procurement for the Government of the Virgin Island’s network improvement project

   Supervised the implementation of Ethernet, fiber optic and wireless connectivity linking the islands of Saint Thomas, Saint Croix and Saint John

   Negotiated Documents of Understanding with national and local service vendors

   Manager responsible for hardware assets and service deliverables related to moves, adds, changes, closure and new construction of Red Lobster restaurants

   Directly responsible for service delivery and KPI reporting on all IT requests involving field services and call center needs for Red Lobster, Bahama Breeze, Olive Garden and Smokey Bones as an onsite Project Manager at Darden Restaurants

   Developed renewal Statement of Work for Darden Restaurants with a value of over four million dollars a year covering Hardware Refurbishment, Inventory Control, New Construction and Site Services

   Manager of the Cisco Systems Procurement Office.

   Responsible for the configuration and procurement of over 60 million dollars of Cisco equipment supervising six Team Members

   Expanded the functionality of the order placement, tracking and invoice tool known as CiscoWins (LotusNotes Application)

   Created documentation, white papers, guidebooks and provided training to regional teams in order to support the National implementation of the CiscoWins Database


 

 


                                     Computer Associate Group                              Mayagüez, PR               June1995 – Dec.2000

                                                                Consultant

   Lead information system projects from proposal through completion

   Developed solutions with MS Access and VB for Applications

   Designed, implemented and instructed the CE course "Use of the Personal Computer in a Classroom Environment"

   Trained over two hundred school teachers on the use of a PC to instruct grade level subject materials

                                     Libreria El Quijote                                          Mayagüez, PR               Sept.1992 – June1995

                                                                Store Manager 

   Administrated a business specialized on the sale of private school and university textbooks

 

                                     Dealer’s Delivery Service                                  San Diego, CA                Jan.1988 – Sept.1992

                                                                Owner Operator 

    Owner and operator of a company dedicated to the transportation of automobiles

 

                                     US Navy                                                          San Diego, CA                Nov.1979 – Jan.1988

                                                                Petty Officer First Class (E-6)          STG1/SW

    Specialized in the installation, maintenance, and repair of shipboard sonar and weapons systems

    Advanced to First Class Sonar Technician (E-6) within five years of enlisting

    Fully qualified as a Division Officer and Work Center Supervisor of the Surface Anti-Submarine Warfare System and of twenty-four operators and technicians

    Certified as an Instructor and taught at the Naval Training Center in San Diego, California

    Honorably Discharged

Education & Qualifications

University of Puerto Rico                                    Mayagüez, PR

B.S., Management Information Systems

Graduated Cum Laude

Additional Course Work

     Defining and Planning Projects IBM-21885

     Executing, Controlling, and Closing Projects IBM-21886

     Leadership Project Team Environment IBM-21800

     Project Management Fundamentals IBM-21788

     Applying Skills in a Project Environment IBM-C401401C

Additional   Skills

Operating Systems:

     Windows 7 - 10

     Windows Server 2008 - 2012r2

     Linux / CentOS / Ubuntu / Red Hat

     O365 / Active Directory / Exchange Server / SharePoint 2001 - 2016 Server

Virtualization:

     VMware ESX

     Microsoft Hyper-V

     Linux Xen

Microsoft Office Suite 95 – 2016:

     Word / Excel / Access / PowerPoint / Project / Visio

Programming Languages & Database Systems:

     MS-SQL / MySQL / LotusNotes / Cobol

     Visual Basic / JAVA / Html / PHP/ Pearl/ Asp

Business Systems:

     JD Edwards 8.12 – 9.10 / Oracle Database / Seibel

     ADP / QuickBooks / Concur / Insight / Nexus

     Avaya / Nortel

Multilingual:

     Proficient in English and Spanish