
Antonio M. Santiago
- IT Project Manager
- Auburndale, FL
- Member Since May 13, 2023
Antonio M. Santiago
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Information Technology Manager |
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Overview |
IT professional with a history of achieving cost savings, enhancing functionality while upholding HIPAA and SOX compliance. Distinguished track record spanning over twenty two years. These include over fifteen years leading infrastructure, application implementation and systems support, eleven years specifically working in health systems and twelve years in management. Highly experienced in information system security audits. Strong leader with demonstrated ability to work effectively with individuals at all levels. Skillful negotiator with international, cross-cultural and large enterprise experience. Comprehensive knowledge of CRM, ERP, Accounting, and Database Systems. Vast experience in procurement and integration of information systems including wired, wireless and secured mobility technologies. Experience managing full project lifecycle. |
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Areas of Expertise |
• IT risk assessments • Compliance audits • IT security policies • Strategic IT planning • Personnel management • Infrastructure analysis and design • Vendor relations management |
• Budget management • Project management • PMI / Six-Sigma methodology • Systems administration • Service Desk management • Customer service • Excellent verbal and written communication |
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Professional Achievements |
Lead the infrastructure design, planning and execution of Xenia’s new corporate office construction project. The infrastructure was delivered on time, below budget and with zero defects. Independent auditors documented the best vulnerability assessment score ever achieved by the company. Received the Spirit of Triad Excellence Award for designing, implementing, and achieving 99.98% availability of the Pharmacy Information System. |
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Professional Experience |
Xenia Hotels & Resorts, Inc. Orlando, FL May2015 – Nov.2017Director of Information Technology |
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• Reported directly to the Chief Accounting Officer • Managed the go-live assessment of the newly implemented JD Edwards 9.1 ERP system • Provided plans, gained approval and established controls needed to remediate all audit findings within 30 days of go-live • Prepared the company and successfully completed three consecutive Sarbanes Oxley (SOX) compliance audits with zero noted exceptions • Managed Service Providers for all Corporate Systems including JD Edwards, Insight, Nexus, O365 and Active Directory • Negotiated agreements with communication, hardware, software, and managed service vendors in order to achieve corporate objectives and infrastructure service level requirements • Managed third-party staff during special projects while conducting vulnerably assessments, penetration testing and firewall configuration audits • Established companywide policies and procedures covering Change Management, IT Security, Acceptable Use, Disaster Recovery, Data Recovery and Email Retention • Managed IT infrastructure including Network LAN, WAN, Data Center, Disaster Recovery facilities, and telecommunications • Conducted Security Awareness training for senior corporate staff • Established a web based security training program covering phishing, vishing and other methods of social engineering • Created procedures, work flows, authority matrix and implemented a sophisticated Help Desk / Desktop Management system • Implemented a secure web portal for IT service requests and password management self-service • Managed departmental efficiencies saving $200,000 in the first two years |
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• Reported directly to the Chief Information Officer
• Manager responsible for the Corporate Systems IT portfolio including inventory and support for workstations, operating systems, internal network connectivity, servers and database administration
• Managed the accounting system migration from QuickBooks Enterprise to JD Edwards 8.12 ERP in record time and below budget overseeing seven Team Members
• Performed duties as System Administrator for JD Edwards upgrade to version 9.10
• Lead the design and project planning for the Orlando Regional Medical Center nuclear pharmacy buildout
• Negotiated agreements with software, communication and hardware vendors achieving departmental objectives and infrastructure service level requirements
• Procured and supervised third-party consulting and internal IT staff
• Managed technical and software development teams allocated for the customization and implementation of the distributed version of the BioRx pharmacy system
• Documented all aspects of the nationwide Pharmacy System rollout unifying four different platforms into a single standardized environment
• Established change control, implementation procedures and guidelines for technical field support and the creation of the IT Service Desk
• Provided knowledge transfer to more than one thousand end users, IT personnel, home office staff and Company Executives by using focus group web meetings, classroom instruction and one-on-one sessions
• Systems Consultant for PacMed
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Subject Matter Expert in Long Term Care, Pharmacy Automation and Work Flow
• Release Manager during the AccuScript Pharmacy Robot product launch
• Managed the implementation of over one hundred Pharmacy Automation Systems involving Pharmaserv (POS), AutoScript, Pharmacy 2000, Pharmacy 1000, AccuMed, Baker Cells and RxPorts
• Pharmacy Systems Trainer
• Responsible for site surveys, bill of materials and procurement for the Government of the Virgin Island’s network improvement project
• Supervised the implementation of Ethernet, fiber optic and wireless connectivity linking the islands of Saint Thomas, Saint Croix and Saint John
• Negotiated Documents of Understanding with national and local service vendors
• Manager responsible for hardware assets and service deliverables related to moves, adds, changes, closure and new construction of Red Lobster restaurants
• Directly responsible for service delivery and KPI reporting on all IT requests involving field services and call center needs for Red Lobster, Bahama Breeze, Olive Garden and Smokey Bones as an onsite Project Manager at Darden Restaurants
• Developed renewal Statement of Work for Darden Restaurants with a value of over four million dollars a year covering Hardware Refurbishment, Inventory Control, New Construction and Site Services
• Manager of the Cisco Systems Procurement Office.
• Responsible for the configuration and procurement of over 60 million dollars of Cisco equipment supervising six Team Members
• Expanded the functionality of the order placement, tracking and invoice tool known as CiscoWins (LotusNotes Application)
• Created documentation, white papers, guidebooks and provided training to regional teams in order to support the National implementation of the CiscoWins Database
• Lead information system projects from proposal through completion
• Developed solutions with MS Access and VB for Applications
• Designed, implemented and instructed the CE course "Use of the Personal Computer in a Classroom Environment"
• Trained over two hundred school teachers on the use of a PC to instruct grade level subject materials
• Administrated a business specialized on the sale of private school and university textbooks
• Owner and operator of a company dedicated to the transportation of automobiles
• Specialized in the installation, maintenance, and repair of shipboard sonar and weapons systems
• Advanced to First Class Sonar Technician (E-6) within five years of enlisting
• Fully qualified as a Division Officer and Work Center Supervisor of the Surface Anti-Submarine Warfare System and of twenty-four operators and technicians
• Certified as an Instructor and taught at the Naval Training Center in San Diego, California
• Honorably Discharged
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Education & Qualifications |
University of Puerto Rico Mayagüez, PRB.S., Management Information Systems Graduated Cum Laude Additional Course Work • Defining and Planning Projects IBM-21885 • Executing, Controlling, and Closing Projects IBM-21886 • Leadership Project Team Environment IBM-21800 • Project Management Fundamentals IBM-21788 • Applying Skills in a Project Environment IBM-C401401C |
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Additional Skills |
Operating Systems: • Windows 7 - 10 • Windows Server 2008 - 2012r2 • Linux / CentOS / Ubuntu / Red Hat • O365 / Active Directory / Exchange Server / SharePoint 2001 - 2016 Server Virtualization: • VMware ESX • Microsoft Hyper-V • Linux Xen Microsoft Office Suite 95 – 2016: • Word / Excel / Access / PowerPoint / Project / Visio Programming Languages & Database Systems: • MS-SQL / MySQL / LotusNotes / Cobol • Visual Basic / JAVA / Html / PHP/ Pearl/ Asp Business Systems: • JD Edwards 8.12 – 9.10 / Oracle Database / Seibel • ADP / QuickBooks / Concur / Insight / Nexus • Avaya / Nortel Multilingual: • Proficient in English and Spanish |