Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.  Have been in the Transportation Industry since 1997. 

Central Texas College — Austin, TX

Relevant Courses:

·         GED

University of Phoenix – Santa Teresa, NM

Relevant Courses:

·         Bachelor of Science in Business Management (2004)

University of Phoenix – Online Services

Relevant Courses:

·         Masters in Psychology MS/P (2014)

Certifications – El Paso, TX

State of Texas Commissioned Notary Public (issue date October 12, 2012-October 12, 2016) Can Renew if Needed.

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring/Scheduling

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

Windows

Horizon

 AS400

Peachtree

& More

Groendyke Transport– El Paso, TX

Transportation Coordinator/ HR Assistant/ Training, 2014 to Present

At this time I work in the El Paso Terminal.  My Title is TC (Transportation Coordinator).  However in my venture with Groendyke Transport, I am currently filling in many areas of the terminal to include the HR Department, Billing, Auditing, Training Department, Dispatch and other areas that need my assistance.   My focal position has mainly been in assisting in the hiring and screening of potential applicants.  While in this position I evaluate and schedule training in the certification of drivers that become eligible in advancing into furthering their challenges for in house opportunities that position drivers into better paying accounts.

In dispatch I direct, instruct and schedule loads according to the need and demand of the sales trend in commodity occupancy.  I also help process paperwork with accuracy for driver payroll and provide customer service. 

While in all of the above mentioned areas I also work on a rotation schedule to include Saturdays and Sundays with night calls as needed.   

Highlights:

• Customer Service
• Dispatch
• Application Screenings
• Interviews
• Employment verifications
• Certifications
• Renewals e.g. TWIC Cards, CDL’s Physicals, etc.
• Paperwork Trans flow

Comm. Options/Caring Matters– El Paso, TX

Foster Parent, 2008 to 2014

The goal as a caregiver was to provide care intervention in regards to the needs of physical, emotional and social needs of My brother (Gilbert Rivera) in a temporary and permanent basis the focus was to provide him with a family setting providing de-escalation of familial crisis due to his new home which became our home.  Along with the fostering of one’s brother, El Paso city children were also fostered and their needs were to help the children’s unruly/delinquent behavior and mental health needs until a community service plan can be developed.  Ages of the children served were ages 0 through 11

Highlights:

•  Provide a safe and comfortable home for the children to live in with a separate bed and place for his/her belongings.
• Provide for the child’s basic physical and emotional needs as if the child were a biological child.
• Provide for school attendance, monitor progress, note special needs and accomplishments.
• Provide appropriate clothing.
• Attend to medical, dental, and mental health needs.
• Help the child through the grieving and adjustment process that accompanies removal from his/her own home and placement.
• Help the child maintain a realistic relationship with his/her family and assist the child in preparing to return home.
• Provide recreational and enrichment activities that will provide appropriate outlets for the child.
• Maintain a record for the child of his/her time in respite care.                       

The Road Ahead Lines – El Paso, TX

Owner / Terminal Manager, 2005 to 2011

Handled multifaceted administrative and clerical tasks (e.g., dispatch, data entry, filing, records management and billing) as the owner and head dispatcher to the registrar and admissions of The Road Ahead Lines one had to multi task and always provide quick solutions to any matters. Coordinated up to 15 tractor trailers logistically, maintained database and ensured the delivery of premium service to broker’s clients, and customers direct. Quickly became a trusted company and Terminal Manager known for “can-do” attitude, flexibility and high-quality work.

Highlights:

  Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new customers.  Established strong relationships to gain support and effectively achieve results.

  Helped coordinate dozens of logistical needs (average of 12–15 trucks per day) that contributed to consistently high return profit levels.

  Entrusted to manage office in the absence of being present in the office. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official paperwork for reports needed.

  Co-developed comprehensive, 60-page training safety meetings that enabled drivers with the new and upcoming laws in rules of regulation. 

  Developed innovative PowerPoint presentation used by the FMCSA to market safety and performance that motivated drivers. 

  Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.