Candidates About

Jennifer j. Quadro

CORE COMPETENCIES

QUALIFICATIONS

Results-driven leader with a track record of blending IT strategy with innovation to deliver on high-stakes customer demands. Exceptionally adept at analyzing technological information and leveraging opportunities that drive operational efficiencies. Excellent communicator with proven project management skills in defining, delivery, and executing strategic plans for information technologies that increase competitive advance. Clear and conceptual thinker with excellent judgment and discretion, in addition to superior troubleshooting, problem solving, and quantitative analytical skills. Ability to adapt quickly and handle multiple priorities simultaneously within tight deadlines and budget constraints. Expertise in legal, law enforcement response, project management, customer service, and operations.

EDUCATION

§  Bachelor of Science in Criminal Justice, Colorado State University, Global Campus (in progress)

§  Associate of Applied Science in Paralegal Technology, Central Carolina Community College, Sanford, NC

ACHEIVEMENT HIGHLIGHTS

§  Collaborated with stakeholders to create go-to-market strategy, providing unique value proposition to customers which propelled sales from $1.2M to $101.5M within five years

§  Launched high-performance service operations team. Strategically aligned services with business needs and created a 24x7 global support team; achieved a competitive advantage worth $15M within five years

§  Deployed complete cloud data retention, secure lawful interception, and disclosure solutions for ISPs and Law Enforcement which increased solutions production by 80%

§  Created customized training to new customer groups, improving their utilization of new services and within one-year new business soared to over $2M

§  Established and formalized departmental key performance metrics, which maintained a notably 99.99% customer satisfaction rate servicing over 600 global service providers

§  Eliminated over 1,000,000 online child pornography images from the internet working directly with National Center for Missing and Exploited Children (NCMEC)

PROFESSIONAL EXPERIENCE

Yaana Technologies, CA (Start-up)

Implementation Manager, 2016 to 2017

Marketing Project Manager, 2014 to 2016

Sr. Manager, Service Operations, 2011 to 2014

Responsible for delivering state-of-the-art legal compliance software for customers with a worldwide presence and who are charged with ensuring compliance of third-party entities. Collaborated with cross-functional teams to translate customer requirements and leverage efficiencies in order to provide exceptional products and services. Created service operations team to provide 24x7 global support. Introduced new services products at international trade shows.

Boosted productivity, improved efficiencies. Faced an ambitious goal to expand into the SaaS market. Strategically designed and delivered solutions for service providers and public sectors. Through effective research, development, and branding, secured new business and drastically cut turn-around time by 1/3.

§  Developed internal requirements for Salesforce to produce automated reports to executive management

§  Tracked project milestones and deliverables ahead of schedule; gaining consensus from various teams thereby reducing inefficiencies

§  Collaborated with product engineers, graphics designers, development and sales teams to establish marketing materials needed for new software, products and/or services

§  Created content for website (HTML), case studies, product data sheets (Adobe CC), and PowerPoint presentations launching GTM initiative

§  Drafted and maintained external policies and procedures for customers to use proprietary software

§  Worked with the engineers to build database enhancements to allow comprehensive data pulls including transparency reporting

Yahoo!, CA

Legal Compliance Senior Supervisor, 2010 to 2011

Paralegal II, 2007 to 2010

Led legal compliance team, managing escalations for criminal and confidential requests. Interacted with government and non-profit agencies regarding concerns or testimony related to consumer privacy issues. Trained team on security standards and maintained secure file storage. Reported on key organizational metrics and managed the invoicing process.

§  Provided testimony on behalf of the Custodian of Records, upholding strong commitment to customer privacy

§  Responded to law enforcement requests such as subpoenas, court orders, and search warrants by following company policies and procedures

§  Responded to basic civil subpoenas and communicated with attorneys to clarify requests or extend deadlines

§  Notified users about third-party requests prior to disclosure

Parr Law Group, Inc., CA

Transactional Managing Paralegal, 2006 to 2007

Provided paralegal services for business and estate-planning clients. Handled all document filings, including Corporation and Limited Liability Companies, Single and Marital Revocable Declaration of Trust, Last Will and Testament, Durable and Springing Power of Attorney. Recruited to Yahoo!