Candidates About

 

Chandrashekar T

Sr. ServiceNow Developer/Administrator

·        An experienced professional with 8 years of Information Technology experience in development of software applications, Analysis, Design, Development, Testing and Deployment.

·        5 years of experience as a Service-Now suite developer and administrator.

·        Strong knowledge in all phases of Software Development Life Cycle (SDLC) for enterprise applications. Experience in Service Management and Service Delivery Process.

·        Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.

·        Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project and management skills.

·        Demonstrated ability to manage and direct internal/external clients around all key technical decisions during project delivery and project work of advanced Service Now development.

·        Good experience in developing workflows and in customizing the applications in Service Now using JavaScript, Jelly, XML, and HTML.

·        Experience in creating the custom Applications, Modules in Service Now as per the requirements.

·        Experience in working on the ITIL Process Configuration like Incident and Problem Management, Change Management, Knowledge Management, Event Management, CMDB, Asset Management & Service Catalog Management in ServiceNow.

·        Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities, in Helsinki Upgrade.

·        Experience on the implementation and maintenance of Business Rules, Client Scripts, and UI Policies.

·        Developed Service catalog - catalog items, designing workflows and execution plans.

·        Maintain Single Sign-On integration and experience in configuring Access Control Lists (ACLs).

·        Troubleshot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.

·        Experience on LDAP Integrations using SAML2.0.

·        Worked on DISCOVERY and set up mid servers and check for the connectivity.

·        Exposure to Service-Now platform tools like Discovery and Orchestration.

·        Experience in working with Content Management System (CMS) and Self-Service portal using Jelly Script and UI Macros.

·        Expertise in CMDB bulk data loads, data reconciliation with the help of Import sets and transform maps.

·        Performed mapping using ServiceNow Service Watch. Responsible for setting up REST and SOAP inbound and outbound messages to integrate with ServiceNow.

·        Creating metric reports, scheduling reports and integrating them with the third party.

·        Experience in working with Scripted Web services, Script Includes, JavaScript and Jelly Scripting. Experience in working on SQL queries (Oracle and SQL Server based), SQL Tuning, PL/SQL Tuning.

·        Experience with Service Portal creation and maintenance and Well versed in AngularJS scripting as well as CSS.

·        Experience with Firebug for Mozilla, Developer Toolbar for Chrome and IE Developer Toolbar for Internet Explorer for testing applications.

·        Worked on upgrade from Fuji to Helsinki, owing to flexible enhancements by Helsinki.

·        Worked on Change Management - Mass updates to CIs in Helsinki.

·        Experience on the version Helsinki and knowledge on Istanbul, Jakarta.

·        Self-motivated, able to work independently and in teams; can handle multiple projects while paying attention to details; accomplished problem solving and analytical skills.

·        Efficient team member with excellent work/time management skills, excellent leadership, communication and interpersonal skills and ability to work under strict deadlines

 

 

 

·        Certified in ITIL Foundation

·        Certified ServiceNow System Administrator

·        Certified EMC Information Storage Manager

 

 

ITSM Tools	ServiceNow Fuji/Geneva/Helsinki/Istanbul and knowledge on Jakarta
Languages	SQL, PL/SQL, XML, Shell Scripting, JavaScript, VBScript
Database	Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4.1, MS Access, DB2,
Operating Systems	Windows, Unix, Linux
Tools	Quest TOAD, OEM, SQL Developer, PL/SQL developer, SQL*Plus, SQL*Loader, Crystal Reports 10, Crystal Enterprise XI, Business Objects, Erwin, MS Office, MS Visio WINSQL, WINSCP. Backup technologies: EMC Networker, Symantec NetBackup, IBM Tivoli Storage Manager.

MassMutual, Oklahoma City, OK Jan 2017 – Till Date

Sr. ServiceNow Developer

Project Description:

As a Service Now Developer, I am responsible for Configuration, Customization, and Integration with External Services, Administration of Service Now processes (User management/Group management), Functions, Service Catalog and Workflow.

 

Application including resolving the incidents and problem tickets on Service Catalog.

 

Also leading the Off-shore team in India, sharing the valuables thoughts and implementing the best approach to our project which is onboard. Sharing the knowledge with our colleagues and maintaining the consistence in development of the requirements. 

Responsibilities:

• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents
• Worked on Asset Management - Asset-CI mapping and synchronization, Activity updates for assets with enhancements provided in Helsinki.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5, AngularJS.
• Creating the UI pages to use them in catalog items using the UI Scripts.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Worked on loading the data into Service-Now using import sets.
• Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.
• Involved in creating and configuring the SLAs as per the requirement.

·         Experience with Access Control Lists (ACLs) and SLAs for various ITIL processes as per the requirements. 

·         Maintained the integrity of the ServiceNow tool across production and non-production environments. Involved in production support for all the ServiceNow related issues. 

• Involved in various ServiceNow customizations as per client's requirement.
• Designed User Interface for Catalog Design and worked Catalog Designer.
• Imported data from various data sources (FILE, JDBC) using import sets and transform maps.
• Communicated with external web services using SOAP Messages and REST.
• Extensively worked with REST GET and POST using basic HTTP Authentication. Handling the Web responses and Parsing the XML and JSON data to load into tables using XML and JSON parsers in ServiceNow. 
• Involved in LDAP integration with Service-Now for obtaining users and groups

·         Experience on LDAP Integrations using SAML2.0.

·         Worked on Email Notification, Reports and Database views.

·         Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.

·         Involved in designing, development of Home Page, Place Order for Service Catalog, Knowledge base, creating a service ticket, schedule a call from the service desk and schedule a time for solving the issues. 

·         Strong skill set in the Service Now suite development including SOAP/REST, integration, Web services, Discovery, Workflow, and CMDB, Demand to configuration solution.

• Configured Mid Server’s on Dev, UAT and Production Instances and experience in ODBC and JDBC.
• Imported Configuration Items(CI) from third party applications using import set tables.
• Involved in migration between various Service-Now instances using Update Sets.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Involved in reconciliation of complicated workflows to simpler form.
• Experience on ServiceNow Project Portfolio Management (PPM).
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered, and these records are correct and up to date.

·         Created end to end websites working on Content Management System.

·         Experience on integration with ServiceNow as front end for AWS. 

• Experience with Service Portal creation and maintenance and Well versed in AngularJS scripting as well as CSS.

 

Environment: Html, CSS, JavaScript, AngularJS, Glide Script, ServiceNow Helsinki/Istanbul, JSON, SOAP, Service Watch, Discovery,Orchestration, MS SQL Server, SCRUM. 

 

Equifax, Atlanta, GA       Oct2015 -Dec2016

ServiceNow Administrator /Developer

 

Project Description:

As a ServiceNow Developer/Administrator, I am responsible for Implementing Service Request Management from End-to-End including the integrations with other tools and giving L3 support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog.

Responsibilities:

·         Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and Domainseparation for Service-Now Instances.

·         Expertise on implementing end-to-end Incident Management, Configuration & Asset Management, Change Management, Release Management, Service Catalog Management.

·         Used the development tools provided in Widget Editor to write AngularJS, CSS, and JavaScript to power a portal.

·         Worked on upgrade fromFuji to Helsinki, owing to flexible enhancements by Helsinki.

·         Worked on Change Management - Mass updates to CIs in Helsinki.

·         Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities, in Helsinki Upgrade

·         Built catalog items from scratch along with advances customizations as per the complex requirements.

·         Worked with clients to assess the current state processes and tools, responsible for defining ServiceNow requirements. Responsible for developing and configuring the ServiceNow platform.

·         Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.

·         ServiceNow application development; including creation and configuration of Service Catalogs, EmailNotifications, Data imports and exports and Reports.

·         Worked on the creation of front end forms and associating them to Client Scripts, also experienced on UI policies including advanced customizations that require modification of UI pages/macros.

·         Configured chat functionality forService Desk ticketing queue.

·         Designed and developed technical methodologies under the ServiceNow platform.

·         Loading of external data with the usage of Import Sets and Transform maps.

·         Created transform maps both automatic field mapping and scripting.

·         Worked on Migration of Update sets between System Environments.

·         Development of additional notifications and supporting workflow to send additional data and attachments

·         Building client specific service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.

·         Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation.

·         Worked on Script Customization for Service Catalog/Email Template/Workflow script.

·         Created end to end websites working on Content Management System.

·         Experience in working with Self-Service portal using Jelly Script and UI Macros.

·         Created transform maps both automatic field mapping and scripting.

·         Worked on CMDB and Asset management and Created Transform maps for importing CMDB data.

·         Expertise on configured mid server and pointed them to various ServiceNow instances.

·         Worked onsetting up Discovery Schedule to discover the infrastructure and their relationships.

·         Populating the CIs (Configuration Items) and configuring the CI relations in CMDB.

·         Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production, Categorizations, and Templates.

·         Developed requirement integration components (SSO, LDAP, and SOAP).

·         Converted the Service Catalog into a fully functional website using Content Management module.

·         Responsible for mentoring peers and junior curriculum developers in ServiceNow platform.

Environment: Html, CSS, JavaScript, AngularJS, Glide Script. ServiceNow, SOAP, JSON, XML, Agile, AJAX, Shell scripting, jQuery, Integrations, ITIL, Web services. 

American Express, Phoenix, AZNov2013-Aug2015

ServiceNow Developer

Project Description:

As a ServiceNow Developer, Worked as production support engineer for ServiceNow system.

The project involved in integration and changes with regards to the ServiceNow tool and working in the Service Catalog, CMS and Incident module customizations along with enhancements

Responsibilities: 

·         Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/other service lines based on the scope.

·         Tracking of Incident from Opening to Closure, with timely communication to business.

·         Communication with Business Clients and first point of contact/interface for application issues and outages between Business and Technology Team.

·         Creation and Estimation of efforts for software change requests or enhancements.

·         Team Progress Tracking.

·         Coordinated service catalog options, cart controls and variables.

·         Created various Crystal Reports such as Monthly reports, SLA Reports etc., on Demand as well as Scheduled reports.

·         Investigated performance issues, use troubleshooting tools and system logs to find issues

·         Integrated Workflows into applications

·         Migrated an application between instances

·         Incident Management and Problem Management activities.

·         Reviewing SLA performance and recommend corrective action.

·         To follow up on escalations and issues with clients and management.

·         Prepare Outage reports.

·         Performing and communicating Daily health checks to Management across Clients.

·         Publishing new incidents in the Problem Management report and updating the same in Known Error Database and Root Cause Analysis report.

Environment:ServiceNow, ITIL, HTML5, Java script, glide script, HTML, CSS, Integration, Web Services, discovery, CMDB, LDAP.

Ally Bank, Charlotte, NCJuly 2012-Aug 2013 

ServiceNow Developer

Project Description:

As a ServiceNow Developer, Maintaining and updating the database with new customer information.

Involved in enhancing and modifying the web page configuration and content in accordance to the business

needs. Integrations with other systems and tools and supervised upgrades.

Responsibilities:

·         Customizing the forms and lists of Incident and Problem Management tables.

·         Customized the used Change Application to personalize menus and rules as per process requirements.

·         Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

·         Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.

·         Configured SLA workflow for the advance SLA configuration.

·         Used Glide Record to retrieve and update data on different business conditions.

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