Candidates About

John E. Carter

PROFILE SUMMARY

John Carter is a Project Manager with over nine years of experience leading large IT project implementations. He just completed a 6 month contract with Dunkin Brands, Inc. managing integration projects and communication for both internal and external stakeholders.  With IBM, John led 30-50 projects on average and directly managed large scale technical integrations and multi-team, multi-vendor projects for the BrassRing ATS application for the world’s largest retailer. John’s experience includes managing domestic and international projects and was the liaison between the end-client and IBM/Kenexa Professional Services Engineering. 

John also served as the Client Manager for the partners of CrunchTime Information Systems, a SaaS based back office Purchasing/Inventory/Labor management system for the hospitality industry.  He led the implementation process as the PM, and owned the ongoing relationship after the final go live. He was responsible for implementation and relationship management for companies like Au Bon Pain, Google, The Cheesecake Factory, KFC Russia, Wendy's Mexico and Puerto Rico, IHOP Corporate, Buffet's Inc., Carl's Jr., Joe's Crab Shack and several more similar companies within the hospitality industry. 

WORK EXPERIENCE

Project Manager - Contractor

Sure Power Consulting - Dunkin Donuts Canton, MA

August 2016 – January 2017 (6 months)

Integration Project Management

●      Assumed responsibilities for in-progress Integration Work for 15+ integrations to organize and build out Project Work Schedules and Timelines

●      Coordinated with internal DBI product owners to initiate and gather requirements for integrations between multiple third party vendors and Dunkin Brands systems

●      Coordinated with other project managers on the team to include integration work plans into Master Project Schedules

●      Managed ongoing integration project schedules

●      Worked with Integration Solution Owner to manage QA of integration projects with DBI internal QA team and Vendor QA teams

●      Provided Weekly Status Updates on Integration Project Deliverables for the program on integrations to project team, program leadership, program steering committee

Communications Project Management

●      Developed Communications Plan and Schedule for the program

●      Implemented JIRA/Confluence tools for Program Status Updates and a centralized repository for program meeting notes

●      Created JIRA reports for daily/weekly distribution to the program team

●      Managed weekly status updates for Program and distributed to project team, program leadership and extended DBI community

●      Managed creation, gathering and editing of program updates for the program and greater DBI Franchisee committee meetings (approximately 5-7 weekly)

Technical Project Manager

IBM                                                             

2012 – Present

▪       Redefine the Project Work Methodology with the world’s largest retailer to maximize the utilization of team resources and enhance the Agile project methodologies of both IBM and the client

▪       Plan, coordinate and manage multiple technical projects and implementations for one of the largest business partners of the Kenexa division of IBM, as well as one of the largest retail chains worldwide

▪       This is inclusive of incorporating technologies from third party vendors with IBM and partner systems to ensure seamless integration and data flow

▪       Consult with third party vendors and Kenexa partner on candidate experience with the integrated systems

▪       Define IBM project team work, define scope for IBM project team

▪       Manage IBM Project team scheduling and project load, manage time line for IBM and partner teams, and manage IBM project team deliverables

▪       Assist in configuration of the IBM applications as necessary

▪       Consult IBM Product Management and Engineering teams for levels of effort requirements based on partner requirements

▪       Advise and assist client service consultants on technical support issues

▪       Consult with business partners on best practices for implementation of integrations with IBM systems

▪       Advise business partners on best practices for project management as it relates to IBM processes

▪       Developed Python/Flask applications to parse very large XML files for research purposes, integrate to BrassRing Web Service APIs, Reporting Dashboard for client executive stakeholders on IBM Bluemix

Client Manager

CrunchTime! Information Systems

2007 – 2012

▪       Implemented this Best in Class Back Office system with many top tier Hospitality companies in both the US and Internationally

▪       Management of relationship with CrunchTime! clients

▪       Best practices for the application in relation to clients’ business process

▪       New feature consultation, scheduling of training

▪       Oversight of support case progress

▪       Responsible for Project Management of new client implementations

▪       Project Manager in lead role for Kickoff, Data Enrichment, Data Assurance and Pilot training sessions for new clients on the CrunchTime! Enterprise Manager and Net-Chef applications for groups up to 50 attendees, utilized MS Project to coordinate all implementation efforts

▪       Coordinated and led Train the Trainer sessions

▪       Conducted process discovery sessions, requirements gathering and definition in order for business analysis teams to document new feature development based on client needs

▪       Project Manager in lead role for the support effort to identify and correct defects for CrunchTime!’s largest client during user acceptance testing prior to their mass rollout of the application

▪       Advised clients on best practices for the applications and industry standards to improve client performance in overall food, beverage and labor costs

▪       Used Salesforce.com for client data tracking and reporting

▪       Used PL/SQL for customer support, data extract and customized reporting

▪       Consulted on functionality for prototype of CT Mobile App

▪       Other responsibilities include translating the CrunchTime! applications from English to Spanish

Kitchen Manager

Bugaboo Creek Steakhouse

2004 – 2007

▪       Fully Responsible for all Back of House operations including food and operating supplies ordering and inventory

▪       Scheduling of Kitchen employees, hiring and training new employees

▪       Control of R&M, Sales and Labor forecasting for Front of House and Back of House, inventory control management

▪       Maintained company best Food Cost Variance of 1.8% Actual to Theoretical consistently for 24 straight weeks

▪       Knowledge of Aloha POS and Menulink Back Office Systems

Chef

Vinny T’s of Boston

2003 – 2004

▪       Sales and Labor forecasting, hiring and training new staff members

▪       Contributed to corporate special menu development

▪       Brought Food cost from relatively mediocre 27.5% to company best 25.7%

▪       Responsible for all daily operations including supervision of kitchen employees 

▪       Knowledge of ReMacs inventory and labor control system, Squirrel POS system

Owner

Uncle Micky’s Pizza and Deli

2002 – 2003

▪       Responsible for Concept menu development, restaurant and catering marketing strategies

▪       Kitchen design and construction, hiring and training staff 

▪       Vendor bid process, accounting and payroll 

▪       Daily operation of the restaurant including food preparation, product ordering, cash handling, inventory and payroll control

Sous Chef

Vinny Testa’s

2001 – 2002

▪       Responsible for Back of House operations including food and operating supplies ordering and inventory 

▪       Sales and Labor forecasting, hiring and training new staff members 

▪       Responsible for all daily operations including supervision of kitchen employees 

▪       Responsible for one-on-one training of new managers

▪       Knowledge of ReMacs inventory and labor control system

Sous Chef, Training Manager

Legal Sea Foods

1999 – 2001

▪       Responsible for daily supervision of kitchen operations including product preparation, quality control, daily ordering and receiving of products, weekly inventory, weekly small-ware ordering, scheduling employees, interviewing and hiring new employees 

▪       Responsible for conducting training classes on back of house operations for new kitchen managers and front of house managers 

▪       Knowledge of Micros POS and Fastech inventory systems