
Jacquelyn Ferguson
- Business Analyst
- Cleveland, OH
- Member Since Mar 09, 2023
Jacquelyn Ferguson
Technical Experience
Degrees: Masters of Science Information Systems, Data Analytics Certificate
Bachelors of Business Administration, Information Systems, Digital Business
Languages: SQL, Shell Scripting, PL/SQL, R, SAS
Database: Oracle, MySql
Design: Conceptual, Logical, Physical, Normalization, DFD’s, Use Cases, System Analysis, BPMN
Methodologies: Safe Agile, Waterfall
Software: IBM Cognos, Metamanager, Oracle ERP, Quality Center 10, SQL Developer, Toad, SAP, Service Desk, Visio, Jira, Rally
Work Experience
Business Analyst Great American Insurance, OH September 2014 – January 2018
· Produced reports based on user requests and customer consultation using Cognos Report Studio
· Analyzed and Edited existing reports for updates and error fixes
· Developed and Modified Cognos Framework as basis for reporting needs
· Utilized SQL and explored existing code to do investigation into data discrepancies to find root data causes for report differences and recommend adaptations
· Transitioned to Safe Agile work processes, utilizing scrum and user stories from ticket and project based workflow
· Completed various Cognos Administration tasks as needed in both Cognos 10 and 11 environments
· Created and Maintained Datasource connections in Cognos
· Deployed frameworks between various environments
· Worked on Customization of new Cognos 11 installation
Quality Assurance Fidelity Investments Covington, KY April 2013- September 2014
Contractor
· Processed Files through Oracle ERP to create print request in order to test document layout
· Used HP Quality Center 10 to track test cases ran in Oracle ERP dealing with picking and receiving of goods
· Tested ability of Image Capture System to accurately gather and transfer information scanned
Release Engineer Fidelity Investments Covington, KY February 2012- April 2013
Contractor
· Deployed Code to Development and Production environments using internal tools and HP’s PPMC
· Maintained Non- Production environments
· Responsible for Weekly and Bi-Monthly updates to Address Database systems.
DBA/Jr IT Systems Tech Developer Hewlett Packard Cincinnati, OH January 2008- February 2012
· Utilized Kalido environment to create an environment for real time access to analyze information from various sources
· Created Oracle and Unix Accounts on various servers and databases
· Organized meetings of an internal Oracle user group, send out weekly newsletters/meeting minutes
· Redesigned process for automating remote Function Calls in a Disaster Recovery environment
· Maintained space according to monthly estimates for critical servers
· Tested and validated migration list and data model for the redesign of a client application
· Adapted development DDL into Data Model Specification Document
· Assisted in creation of Materialized Views and client project’s base architecture
· Expedited technical tickets between multiple organizations
· Migrated building block and finance applications between various environments
· Conducted table specific recovery of a production database
· Completed data moves between databases using various methods including database links, export/import and imports via data pump
· Confirmed partition compatibility, gathered statistics and updated/confirmed indexes on tables
· Resolved various issues pertaining to Query re-write, privileges or environment
Co-Op/IT Coordinator University of Cincinnati: UCit/IRC Cincinnati, OH January 2003- January 2008
· Hired, supervised, trained and scheduled more than 70 concurrent employees
· Utilized Symantec Ghost Solution Suite to assist in large-scale software deployment
· Combined Perl, HTML and SQL to update and support dynamic pages for the labs intranet and external websites
· Re-Structured Lab Assistant position to include evening supervisor and on campus point of contact
· Facilitated upkeep of over 300 machines in 7 different locations around campus
· Organized location transfer of 4 offices, server room, workshop and 40-seat lab in a span of two weeks
· Built and deployed new modularized lab client for use in student labs
· Created and managed a multi-talented team for various lab management tasks.
Education
Masters of Science Information Systems
University of Cincinnati, Cincinnati, Ohio 2011-2014
Graduate Certificate: Data Analytics
University of Cincinnati, Cincinnati, Ohio 2013-2014
Professional Classes
·Oracle Database 10g: Introduction to SQL February 2008
·Oracle Database 10g: Administration Workshop 1 Ed 3 February 2008
·Oracle Database 10g: Program with PL/SQL Ed 2 June 2008
·Kalido Comprehensive Dynamic Information Warehouse March 2010
Bachelors of Business Administration, Information Systems, Digital Business
University of Cincinnati, Cincinnati, Ohio December 2007
· Relevant Projects:
o Produced a relational Convention Database, from concept to implementation
o Created a web application that connecting carriers, clients, suppliers and items for a shipping company
o Developed Contextual, Data Flow, and Use Case diagrams for a Country Club billing system
· Relevant Coursework: Database Administration, Systems Analysis and Modeling, Web Development, Emerging Software, E-Commerce, Networking, Database Design and Integration, IS/IT Architecture, IS Strategy for Digital Business
· Dean’s list for seven Quarters at UC undergrad
Freelance Experience
§ Streamlined registration process and procedures