Candidates About

Results-driven IT professional with extensive SDLC experience and excellent analytical, communication, facilitation, and problem-solving skills. Experienced in business analysis, design, development, maintenance and testing of Telecommunication, Financial, HealthCare, Insurance and Retail applications.  Proven track record of delivering complex solutions utilizing Waterfall, Iterative, and Agile project methodologies.

Certified Scrum Master

Verizon Wireless, Piscataway, New Jersey, July 2001 – February 2018

Business Analyst

·         Facilitated requirements elicitation and design sessions with business customers across multiple departments and created Requirements Definition and approach documents

·         Formulated and defined system scope and objectives based on user needs

·         Translated requirements into functional design documents

·         Defined and implemented Change Management process

·         Developed Project Charter in collaboration with the Project Manager

·         Facilitated walkthrough sessions with project stakeholders to validate requirements and assess technical feasibility of the proposed solution

·         Analyzed process to identify improvement opportunities for customer experience and recommended changes that resulted in reduction in cost.

·         Redesigned Bill as part of the Next Generation Pricing Bill Display Project to provide customer-centric designs for Verizon’s customers

·         Oversaw and coordinated data and environment readiness for project testing, including Quality Assurance, System Test and UAT

·         Supervised a team of offshore testers and played a key role in coordinating testing efforts for the successful delivery of $18M project

·         Was responsible for all aspects of user acceptance testing (UAT), including approach definition, business resource coordination, planning and UAT scenario development

·         Managed software defects change controls and requests for new features using JIRA tracking system

·         Managed Projects change controls and requests for new features using Clarity.

·         Exceptional attention to detail.

·         Proven ability to work independently with minimal direction in a fast-paced environment.

·         Excellent written and communication skills.

·         Expertise in Microsoft Office Suite – specifically Word, Excel, and working knowledge of SharePoint.

·         Strong organizational skills with ability to work on multiple tasks simultaneously; and ability to work under tight timelines.

·         Demonstrated capability for problem solving, decision-making and sound judgment.

·         Senior Systems Engineer, July 2001 – March 2012

·         Developed, maintained, and provided support of Billing applications using HP Exstream Dialogue for creation of the customer bill statements and over 80 letter types in AFP format

·         Maintained COBOL programs, as well as Linux processing environment.

·         Completed one of the Major Bill redesigns Projects

·         Developed and maintained Technical Design specifications

·         Led Operations Support team, tracked issues, assigned resources, trained junior team members, approved code changes, and promoted code to production

·         Monitored system stability utilizing CA7, VIEWJ

·         Developed and maintained flow of Dialogue Engine Migration from MVS to Linux

·         Managed the OnDemand migration to version 7 including migrating indexes, environment setup, testing, and issue resolution

·         Develop Applications producing complex statements, utilizing advanced tables, barcodes, Graphs, Messages, Campaigns, XML outputs, AFP’s, PDF and various statistical reports

·         Managed daily batch cycles to processed over 3 Million Invoices daily on monthly basis in 31 cycles

·         Demonstrated in depth working knowledge designing form templates using HP Extreme Release 9V Design Manage

·         Utilized Advanced Jurisdiction Module to control campaigns for Regulatory and State Dynamic Messaging using Real Time Dialogue Engine and Dialogue Anywhere/Remote Collaboration

• Merrill Lynch, Somerset New Jersey, July 1997 – July 2001
• Senior Programmer Analyst
• Managed the life cycle of a project, including project scoping and planning, work flow, requirements definition, recommendations for problem resolution, testing, training and implementation
• Acted as a Business System Analyst, obtaining business and functional requirements from the business partners and cross-functional technical teams
• As a key CSF Software Developer, delivered new Priority Client Statement system as a replacement to the legacy AFP Point system, which produced 6 million statements monthly using Custom Statement Formatter platform
• Developed large Print Statement and Long-Term Landscape Statement architecture and converted Trust Statement system
• As a Cobol Mainframe developer, developed, maintained and supported multiple sub-systems:
  • Master Financial Accounts
  • Cash Business Account
  • Roth IRA Statement system
• Coordinated simultaneous development of several projects
• Prepared weekly project status reports for management
• Performed quality control and complied with performance standards and best practices
• Managed regular and emergency deployment activities utilizing the Endeavor environment
• Documented and published lessons learned after each project implementation

• United HealthCare, Somerset New Jersey, March 1995 – July 1997
• Senior Programmer Analyst

·         Performed gap analysis of the existing insurance-based compensation system and new requirements for the healthcare-based compensation system to handle new premium categories due to the conversion of United Healthcare Co to Managed Healthcare

·         Analyzed, designed and coded batch mainframe Cobol2/DB2 with CICS front end programs as part of the United HealthCare conversion to HealthCare Management Company

·         Developed the Salesman Payout sub-system of the Commission Payout system

·         Processed claims feed file designed and coded back-office claims data reconciliation reports

·         Managed the full life cycle of a Financial Data Base project.

·         Wrote extract and analyses programs utilizing COBOL2, DB2, and embedded SQL queries

·         Created test cases, performed unit and system testing utilizing JCL, File-aid. Expediter IDCAMS, defined structure and loaded VSAM files

·         Resolved system problems and performed general maintenance of existing systems

Sep 2017          Learning Tree

                        Certified Scrum Master

Hardware: IBM System 390, IBM PC’s and compatibles

Software: IBM Content Manager OnDemand, AWS AFP (Advance Function Printing), PDF, UNIX, File-Aid, Syncsort, NDM, XMIT, Comparex, MS Excel, MS Access, MS Word, MSPower Point, MS Visio, Lotus Notes, Clarity, JIRA, HP Extream Dialogue, GIT, Eclipse, Onestash, SWS, Jenkins, Rational, Case Complete, ALM.

Advanced knowledge of Microsoft Project, Visio, Office, Lotus Notes, Snagit, IBM Blue Works, SharePoint, JIRA, Crystal Reports.

Polytechnic Institute, Minsk, Belarus

Bachelor of Science in Computer Science