Results Overview

§  As a Scrum Master, I propelled the Agile process to be integrated into the project that was not following the agile methodology and was experiencing delays, delivering with poor quality. I spearheaded to implement the Agile framework and created consistent processes, foster the developer team’s self-organization that substantially helped the project to move in the right direction

§  As a Business Analyst, demonstrated strategic thinking by coining an idea of creating a self-servicing SharePoint for a Project Management Process that PM’s had to use for project operations. This SharePoint Development required some scripting and testing. I led this effort to completion and worked on writing jobs aids for the process. I was nominated by the Director for the Special Achievement award Idea initiation, Efficient Planning and Execution

§  As a project coordinator, not only involved in administrative part of the project but also led a sub project to get the Associate Register work to bring it to completion. To complete this work, I took initiative to understand the complexity of the work with the downstream partners. This helped me to break down the work into activities and integrated into project implementation timeline. I was appreciated by the project manager for streamlining the work

§  I created a Virtual Test Organization Program Dashboard for Leadership reporting. The reports supports the data driven decision making for Leadership. It was used in Executive Council meeting of the Organization. This dashboard was adapted by many of the departments in the organization.

§  I believe in continual improvement in process and have received Kaizen awards for improving a spreadsheet with formulas that had minimized 4 hours of manual time.

§   I am continuous learner and strive hard to become a best version of myself every day. I have secured certifications along the way to improve my skills and understanding of the subject matter

§  Master of Business Administration (MBA) – University of Wisconsin, Milwaukee

§  Master of Science (MS) – Cardinal Stritch University

§  Program/Project Management  

§  Multi-Dimensional Thinker

§  Waterfall and Agile Methodologies                                       

§  Strong Insurance Industry Knowledge                 

§  Risk Management  

§  Good at having crucial conversations

§  Process oriented yet flexible

§  Articulate communicator                                                               

§  Continuous Learner                                                   

§  Extremely Goal Oriented

§  Self-Driven

§  Project Management Professional (PMP)

§  Chartered Property Casualty Underwriter (CPCU)

§  ITIL Foundations

§  Competent Communicator (Toastmasters International)

§  Guidewire Policy Center Training

§  Certified Business Analyst Professional (CBAP) Training

§  Scrum Master

§  Lean Six Sigma Yellowbelt Training

§  IT Infrastructure

§  Application Development

§  Data Analysis and Modelling

§  Enterprise Content Management

§  Risk, Compliance (SOX, COBIT)

§  Project Management Office (PMO)

§  Leadership Reporting

§  Portfolio Processes and Road mapping

§  Information Security

§  Master Data Management (MBM)

§  Enterprise Data Warehouse (EDW)

§  Enterprise Content Management (ECM)

§  Microsoft Project Primavera

§  SharePoint

§  Lotus Notes

§  HP Service Manager

§  HP Exstream

§  Trac

§  SQL

§  MS Office Suite including Access

§  Visio

§  JIRA

§  Test link

§  HP Service Manager

§  Versionone

§  Cognos

§  Consistency

§  Empathy

§  Communication

§  Discipline

§  Command

§  Vice President – Education – State Farm OAKS Toastmasters Club

§  Director – PMI-CIC Chapter

§  Multicultural Leadership Program (MCLP) – an organization that creates Leaders through Intense 9-month program - Participant

§  Lead a project that created a plan to raise $100,000 for a Non-Profit Organization

§  Served as a Dean for Toastmasters Leadership Institute (TLI) and managed a team of 13

§  Tutor for YWCA’s Smart Sprouts Program from 2014

§  Won Toastmasters International Club speech contest

§  Instruct Project Management Professional (PMP) classes to the PMP certification aspirants

§  Mentored by Regional Planning commission Director and other Leaders.

Professional Experience

§  Worked in tandem with the business and Guidewire team to translate the business requirements into technical specifications for Onbase (ECM)  

§  Strong understanding of complex policy, billing and claims transactions including premium allocation

§  Understand the different users and roles in the organization and create user security matrix

§  strong understanding of the entire life cycle of an insurance policy from creation to completion, and have an understanding of associated business processes

§  High level understanding of commercial policies such as DBOP, Pre-Need

§  Create policies in policy center to test if the system is generating appropriate forms based on the type of policy selected in the QA environment

§  Experience in analyzing the Personal Lines – Auto policy Architecture including external and internal integrations points and recommend changes for error handling, automating processes, controls and to minimize the production support

§  Understanding and knowledge of Insurance application integration mechanism using web services such as SOAP and REST.

§  Extensive experience in elaborating, developing, and testing various functionalities in Guidewire products Billing centers and Claims center. Extensive understanding of Policy Center functionality and experience in elaborating New Policy Submissions, Policy Change, Policy Rewrite, Policy Cancellation and Policy Renewal related user stories.

§  Good understanding of entire Property and Casualty(P&C) Policy Life Cycle involving New Business Quotes, Binding and Issuance, Policy Endorsements, Cancellations, Reinstatements, Renewals and Rewrites.

§  Ability to understand XML and Flat file concepts in storing and transporting data.

§  Skilled in identifying the needed future business requirements through gap analysis between the current Commercial Auto capabilities and the desired future state of Commercial Auto. 

§  Experience in documenting the pain points elicited through gap analysis and convert them into requirements

§  Understand customer and business needs and identifies areas where business processes can be optimized to better serve those needs

§  Provide quality control, assist the MDM Architect to investigate data questions by  and analyze the data to identify trends and to improve data processes

§  Identify and resolve issues, such as deduplication Maintain Hierarchies and develop business Roles

§  Perform data profiling and analysis in order to craft business and data requirements to deliver quality data to

support the business

§  Convert business requirements into user stories and acceptance criteria Produce deliverables as needed

§  Create Meta-data dictionary, Business Glossary, and MDM Business Rules Framework

Project Lead/Program Coordinator

§  Assist in the development of short and long-term plans for programs, monitor progress, assure adherence and evaluate performance

§  Assist with the development of communications strategies to support program goals

§  Create status reporting for different audience group such as Executive Leadership, Managers of the program

§  Vigilantly monitor program issue/risk and dependencies and create a status report out it for follow up    

with individual project coordinators

§  Be a facilitator for project coordinators and be a coach for them on Project Management Processes

§  Ensure that program guidelines and policies are adhered to

§  Work with individual PM’s on program funding and change request        

§  Constantly monitor the triple constraints (time, cost and scope) of the project

§  Prepared Project Charter, Resource Plans, and project facilitation guide that contains expectations for Change, Issue, Dependency and Risk Management processes.

§  Be a steward of Project Management processes and assist the team members in understand the Project Management processes and adhere the guidelines

§  Act as a Risk Coordinator by organizing and facilitating Risk Identification Sessions, Document the identified risk, assist with risk analysis and risk response planning, Monitor the risk progress and update the risk

§  Act as the Risk Owner, especially for risks that cross disciplines such as requirements, design, and testing

§  Organize and facilitate the completion of the Risk Estimating Tool (RET) and ensure the Overall Risk Estimate is indicated in the internal application (SPP)

§  Act as an issue coordinator by help identifying issue, document issues, direct towards issues resolution, monitor issues and status updates

§  Direct the project team in identifying scope and requirements changes and determine whether a Project Change Request or a Requirements Change Notice (RCN) is appropriate.

§  Create Facilitating Process Guide (FPG) including, but not limited to, communication management, Procurement management and cost management plans

§  Develop documentation strategy for storage of project documentation.   Monitor project documentation and assist team members with appropriate storage.

§  Understand Research Tax Credit (RTC) and Coordinate the information gathering for the RTC Questionnaire; continually monitor for RTC impacts.

§  Analyze project tasks and activities against established baseline plans in order to provide accurate and timely project status reports and forecasts relative to project schedule and budget.

§  Organize and lead meetings, such as daily standups, team meetings, walkthroughs, showcases, stakeholder, alert meetings, issue & risk meetings, risk identification sessions, working sessions, problem resolution

§  Attend meetings to represent the team, such as release meetings, change advisory board, program meetings, and stakeholder meetings

As a Scrum Master

§  Created a Product backlog from inputs from the business partners and work with the product owner to validate and prioritize the backlog

§  Groomed the backlog with high to low priority stories to prepare for upcoming Sprint Planning sessions

§  Bring the team together on a biweekly basis to plan on the team capacity and availability for the upcoming sprint

§  Bring the team together and facilitate the team huddle each morning for a stand-up meeting to review the progress of the work, plans for the day and sync up on any impediments the team is facing

§  Organize and facilitate sprint planning session with clearly laid out agenda items. Identify the work from the backlog that needs to be delivered in each sprint

§  Load all the agreed upon task to the appropriate owners in Trac storyboard in the form of stories

§  Break down complex stories to task/activity level to ensure unknowns are determined    

§  Steer the sprint planning session to let the team reach consensus for what can be achieved in that sprint

§  Set role definition clearly using pigs-and-chicken rule to prevent daily scrums from going on too long and drifting off topic

§  Update the backlog report and all other tools with tasks, commitments, issues, risks and dependencies for the task and monitor them until resolution

§  Prepare burn-down chart to show shows how much work is remaining to be done in the project and burn-up chart to show how much work has been completed, and the total amount of workusing JIRA

§  Constantly monitor the progress of the sprint to ensure timely and successful completion of the work and protect the team from any outside distraction from analyzing the downward trend of the progress

§  Utilize the power of Servant- Leadership in an appropriate way to ensure the team is moved towards success

§  Schedule and Facilitate Sprint review sessions, Release planning session, sprint Demo and team’s retrospective meetings. Finalize sprint report based on the demo and product owner acceptance

§  Document all the learnings from arranging the sprint retrospective meeting after the sprint is complete and ensure the mistakes are not repeated in the following sprints.

§  Review the backlog with the product owner in preparation with the upcoming release planning sessions.

As a Business Analyst – Worked in different domains projects such as Insurance, Information Security, Health projects, Enterprise Warehouse (EDW), Enterprise Content Management (ECM), and Master Data Management (MDM), Information Technology Governance, Risk and Compliance (ITGRC)

§  Understand and prioritize stake holder expectation including Executive Leadership for a compliance and regulation Tool

§  Identified and implemented to improvements to ITRMP ( IT risk Management practices) engagement workflows to eliminate duplication and confusion in the end to end IT Risk Process

§  Developed and Executed Organizational Change Management (OCM) Plan for raising  Risk Awareness, Training and communications

§  Research recommended risk data attributes used in Industry and enterprise changes (Risk Register Vs Risk Hierarchy)

§  Define Rules to manage user profile and security access for GRC systems in accordance with business and use requirements

§  Develop and deliver risk Management requirement to Archer support

§  Work with the GRC architects to determine solutions for the requirements that is within the architectural guidelines

§  Work with program managers from Risk Management and internal business teams to assess and support their business reporting needs

§  Develop dashboards, and create work plans that may include adding and integrating data feeds, building user interfaces, and creating complex work flows

§  Responsible for ensuring operational integrity of required data integrations between GRC, Risk Management systems

§  Analyze process in all line of businesses (LOB) and corporate functions and document the process gaps to determine process improvements and eliminate waste

§  Experience in Personal and commercial insurance business lines including business fire insurance with end to end insurance business knowledge such Policy acquisition, Renewals, Changes and other policy related services

§  Extensive experience in determining requirements from conversation with business partners, users, customers and other stakeholders

§  Hand-on knowledge of several business analysis techniques including but not limited to Joint Application Design (JAD), brainstorming, benchmarking, business rules analysis, data flow diagramming, data modeling, process modelling or decomposition, metrics and key performance indicators, prototyping, risk analysis, root cause analysis, scenario analysis and use case development, interviews, survey etc.

§  Experience in analyzing the Property and Casualty Architecture including external and internal integrations points and recommend changes for error handling, automating processes, controls and to minimize the production support

§  Understanding and knowledge of Insurance application integration mechanism using web services such as SOAP and REST.

§  Ability to understand XML and Flat file concepts in storing and transporting data.

§  Skilled in identifying the needed future business requirements through gap analysis between the current Commercial Auto capabilities and the desired future state of Commercial Auto. 

§  Experience in documenting the pain points elicited through gap analysis and convert them into requirements

§  Skilled in categorizing the requirements into business, functional, non-functional, technical and prioritizing them using techniques such as Five Whys, Ranking, Numerical Assignment, MoScoW Technique, Bubble Sort Technique, Hundred Dollar Method and Grouping

§  Ability to think logically using personal judgment, experience, known facts and figures to make decisions and deal with problems in projects with multiple integration

§  Hands on experience in translating complex system designs in to pictorial representation using Class Diagram, Sequence Diagram etc. for easier understanding by business partners, developers or any stakeholders without technical understanding.

§  Highly known for my organization, facilitation and proper version controlling skills

§  Extremely confident in building working relationships with key project stakeholders