Candidates About

Katie A. Goyea

Profile:

Experienced Business Analyst with outstanding leadership, communication, analytical, and time-management skills

Professional Experience:

Depuy Synthes, Raynham, MA                                                                     2016-2017

Business Analyst (Contractor)

Participate in project to transition 35 territory offices from SHERPA (current price request system) to PROS (new price request system) while negotiating and facilitating the changes to internal processes. Lead training sessions and provide one-on-one assistance. Develop and refine training materials. Troubleshooted problems. Solve problems with PROS IT. Make programming changes. Validate data, ensure timely data loads, coordinate changes to business rules and data structure. Identify needed changes and enhancements; address them as possible.

Depuy Synthes, Raynham, MA                                                                     2015-2016

Market Analyst (Contractor)

Generate Market Analytic Profile diagnostic tools. Provide market information to hospitals to support community outreach programs and patient satisfaction goals. Analyze a specific market with associated data and recognize the important potential competitors to include and interact with the field organization. Create reports using CMS and IMS data and MapPoint software. Update the DS Advantage Sharepoint site with profiles.

Fresenius Medical Care, Waltham, MA                                                       2008-2015

Senior Business Analyst

Analyze and evaluate data and trends of clinics, patients, and treatments.  Research competitor progress in the dialysis industry. Create and customize client reports for the Market Development Department by using Excel and Access. Create and update training manuals. Train employees on Quickbase and MapPoint applications. Design and update queries, tables, and reports in Access databases. Analyze and resolve database issues. Manage Quickbase internet application by updating and adding users, reports, and data. Create and review physician contracts and profiles for the Physician Contracting Department.

Claim Assist, CCS Companies, Newton, MA                                             2006-2008

Hospital Client Advocate

Support senior management and clients in regards to workers’ compensation and motor vehicle claims. Facilitate communication in writing or in person between clients, operations, information technology, and finance. Coordinate new client start ups to ensure technology, staffing, and communication timelines and requirements are met. Create client specific reports and present to clients.

Meadowbrook/TPA Associates, Andover, MA                                           2003-2006

Claims Representative I

Process lost time workers’ compensation claims. Review and negotiate cases. Visit clients and injured claimants. Create and update manuals for the claims computer programs and train associates on new systems.

Education:

Merrimack College, North Andover, MA

Bachelor of Science Degree in Business Administration

Major: Management                          

Skills:

Microsoft Access, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, MapPoint, Quickbase, SharePoint, PROS