Connie J. Payette

Key Strengths:

Technical Support                                User Acceptance Testing                                    Technology Consultation                 

Requirements Gathering                   Bug Tracking                                                        Enhancements Documentation

Systems Documentation                    Regression Testing                                              Data Migration

Project Management                           Business User Liaison                                         Application Maintenance 

Client Conversions                             Trouble Shooting/Problem Solving                                                               

Employment:

STATE STREET CORPORATION (formerly Investors Bank & Trust): October 2000 – Present;

Boston, Massachusetts

State Street is a global provider of comprehensive financial services, including investment management, investment research and trading, and investment servicing.

Business Analyst / User Acceptance Tester (UAT): 2012- Present

Business Analyst / UAT Tester role in the Corporate Audit Professional Services team. CAPS is a division of Corporate Audit that is responsible for all communications, training, strategic and technology initiatives. Current project involves a million dollar system replacement project in support of our audit team.

• Data migration gap analysis.
• Define & document system field requirements.
• Define & document data migration report requirements.
• Data migration testing.
• Writing application enhancement documents.
• User Acceptance Testing / Regression testing upon each code release into UAT environment.
• Identify and document bugs and fixes; track progress.
• Oversee the bug defect log and prioritization of bug fixes with development team.
• Document internal support procedures, Admin FAQ guide, user data dictionary and other supportive documents.
• Perform regular system checks and verification.

Business Analyst; 2005 - 2012

Business Analyst / Project Manager role in the Client & Business Technology Solutions Team. CBTS is a division of Information Technology that facilitates internal / SSC external requests for automated client data feeds.

• Determine client data needs and delivery solutions.
• Evaluate SSC standard offerings or customization
• Define requirements.
• Facilitate conference calls with key stakeholders to facilitate requirements for secure transmission methods such as NDM, FTP, sFTP & PGP encryption.
• Adhere to SSC IT Security and delivery compliancy regulations.
• Write up business requirements document for development team use.
• Obtain project authorization sign off. 
• Track project status and document project hours for client billing.
• Ensure project deadlines are completed within the agreed upon target dates.
• Coordinate testing with client to determine issues in data transmission.

• Escalate client inquiries and resolve data issues with the appropriate technical and business teams.
• Played a key role during a company wide client migration/legacy system retirement as a result of the Investors Bank & Trust acquisition by State Street Corporation in 2007. This project spanned from 2007-2010.

Operations Analyst; 2001 - 2005

·         Troubleshoot and resolve Help Desk tickets for standard fund accounting extract application (Enterprise system - Ace2).

·         Maintained and supported (Ace2).

·         Developed an internal procedural document for creating new/ maintaining existing client data extracts.

·         Subject Matter Expert on Ace2.

·Translated business requirements to detailed functional specifications identified by client data scheduler software teams and programmers.

·Facilitated meetings with key stake holders to discuss data needs and requirements.

·Communicated target dates and facilitated User Acceptance Testing to ensure production readiness.

·Monitored online intranet request management system and assigned as appropriate.

·Maintained Access/Clipper based applications used for merging fund data into client extracts.

·Implemented and enhance existing production extracts for client conversion on-boarding as well as existing clients requiring job scheduling edits.

·Promoted to Senior Operations Analyst 12/05   

Systems Associate; 2000 - 2001

·         Responsible for the prioritization and facilitation of Adhoc and data feed requests assigned to application developers for completion.

·         Accountable for expediting large volumes of month end reports as required by internal Tax and Fund Accounting teams.

·         Initiated follow ups with internal data requestors regarding complex data requests as instructed by supervisor/manager.

·         Mirrored supervisor while learning daily and monthly maintenance of production environment processes and File Transfer Protocol.

·         Attended Investors University courses to attain knowledge of Investors Bank and Trust and its services to its clients.

·         Promoted to Associate Operations Analyst.

SUN LIFE ASSURANCE COMPANY OF CANADA (U.S.): September 1999 – October 2000

Sun Life Financial specializes in a wide variety of insurance and retirement vehicles for individuals and businesses throughout the country.

Underwriter Post Sale Review

·         Ensured timely and accurate underwriting of post sale activities by reviewing annuity liquidations, exchanges, death benefits, conversions and ownership changes of existing policies.

·         Analyzed accounts by individual product and IRS guidelines. 

·         Calculated transactions for penalty fees and relevant tax implications.

·         Documented account maintenance and transactions to service accounts.

NEW ENGLAND FINANCIAL:  November 1997 – August 1999

Affiliated with Metropolitan Life Insurance Company, New England Financial is an insurance and investment company.

New Business Analyst:

·         Performed initial review of individual life insurance applications in support of health and financial for the underwriting process.

·         Generated compliance standards set by state regulations and product specifications.

·         Acted as a liaison between agents and home office underwriting team to expedite the policy issue and underwriting process.

Education:

B.S. Psychology:  American International College, 1996

Computer Skills: 

MS Excel, MS Office Project, MS Paint, MS Dos, Clipper, MS Access,  MS Word,  NT Explorer, MS Outlook,  Lotus, MS Windows,  PowerPoint, Visio, Argent Scheduler Software, Bugzilla

Awards & Nominations: Nominated June 2010 – Investor Technology Solutions Award recognizing my hard work and dedication in support of Legacy Investor Bank and Trust to State Street client decommission project