Candidates About

Shawn Craig

Professional Objective: To work in an environment that enables me to use my 20+ years experience as a Business Analyst, providing expert documentation creation, superb QA skills and superior customer service excellence.

Experience:

Flash Global  April 2016 – February 2017

Business Analyst (Consultant)

My responsibilities include working with new B2B customers to assist in designing and implementing service supply chain strategies by inquiring about their needs and documenting them. Other aspects of my position include:

·         Documenting the Business Process flows

·         Creating business requirement documents, use cases and functional requirements.

·         Being a liaison between customers and technological support

·         Creating SQL queries to assist in information gathering

·         Providing QA and testing support for new updates to our proprietary application.

Confidential  April 2014 – March 2016

Analyst

·         Liaison between business customers and technical staff, following SDLC protocol.

·         Creating business requirement documents, use cases and functional requirements.

·         Conducts tests of fixes and enhancements application

·         Testing of new applications and/or upgrades, ensuring ease of use for business.

·         Providing support post implementation.

Commonwealth of Massachusetts – EOLWD Sept 2012 – March 2014

Business Analyst (Consultant)

My responsibilities included facilitating requirement gather sessions to determine business needs across all platforms. Documenting the functionality to be implemented and working with Quality Assurance to create test plans and scripts, assist in testing and coordinate resolutions. In addition, my responsibilities included mapping the requirements to the product functionality, identifying any gaps and counseling clients on best practice solutions, then training business customers on how to use the new system.  

·         Liaison between business customers and technical staff

·         Following SDLC protocol.

·         Creating business requirement documents, use cases and functional requirements.

·         Conducts tests of fixes and enhancements of UI online system.

·         Providing training and post implementation support.

·         Investigated issues, recommended and assisted in implementing fixes.

·         Worked in conjunction with Database Architects, to determine where errors may be in the ETL process.

·         Investigated and vetted table, column and data information within the Data Warehouse.

·         Created SQL queries to verify data

Sunlife Financial Feb 2000 – June 2012

Lead Business Systems Analyst

Working as a Lead Business Systems Analyst, my primary function was working as a liaison between the business customers and the technology areas. I would be the primary point of contact for almost 1000 customers in all business areas, including sales, actuary, tax, accounting (both AR/AP) and compliance. Some of my functions were:

·         Point of contact for over 1000 business area customers. Providing initial triage on their information request and translating their needs for developers.

·         Analyzes, develops, interprets data needs and provides gap analysis for end users.

·         Creating business requirement documents.

·         Provided training and documentation on reporting systems and solutions, as needed, for all levels of staff.

·         Creating use cases to assist in the implementation of a new reporting system.

·         Writing reports, based upon customer needs, using FOCUS, Crystal Reports, SQL (2000, 2005 and 2008) Business Intelligence and Business Objects

·         Delivered quality customer services to both internal and external constituents in a professional, helpful and courteous manner.

·         Responsible for delegation of work assignments, based upon urgency of customer needs.

·         Testing of new applications and/or upgrades, ensuring ease of use for business.

Boston Equiserve Feb 1994 – Jan 2000

Business Systems Analyst

·         Development of paperless workflow application (AWD)

·         Creating testing documentation

·         Quality testing of new or upgraded software.

Application and skill experience:

·         SQL (2000, 2005, 2008), Crystal Reports, Business Intelligence, FOCUS programming, Microsoft Office, Access, Project, AWD,