Candidates About

 

Vikas Malviya

PROFESSIONAL SUMMARY:

 

• About 11 years of work experience in IT industry
• About 6 years of relevant experience in cloud computing (SFDC)
• Worked in SFDC Sales and Service cloud.
• Knowledge and experience with Waterfall/Agile/ software development methods 
• Proficient in requirement gathering, design, and development
• Excellent documentation, presentation and analytical skills
• Worked on VEEVA application development/Admin work & support activities for couple of Pharma industries.
• Worked for Fortune-500 clients like Boston Scientific, Novartis, AbbVie, Pfizer

 

 

Employment History:

 

Organization	Designation	Duration
Accenture Services	Associate Manager	July-15 till date
Deloitte Consulting India	Senior Con	Dec 2013 to May-15
Accenture Services	Team Lead	March-11 to Dec-13
Accenture Services	Senior Software Engineer	Sep-09 to Feb-11
Accenture Services	Software Engineer	July-07 to Aug-09
Accenture Services	Associate Software Engineer	May-06 to Jun-07

 

                                                                                   

Education & Certifications:

 

• Bachelors of Engineering from Technocrats College of Engineering and Technology,

      RGPV Bhopal

• HSSC from MP Board of Secondary Education Bhopal

 

 

 

 

Certifications and Trainings:

 

• SFDC Sales Cloud Certified
• SFDC Admin Certified
• SFDC 401 Certified.
• Veeva trained.
• Siebel CCC Training
• Internal functional trainings for Life Science Domain

    

 

 

Skills:

 

Skill	Proficiency
SFDC	Proficient
VEEVA	Proficient
Siebel - CRM	Proficient

 

 

Tools Used:

 

Skill	Proficiency
SFDC -  Data Loader	Proficient
Eclipse IDE	Moderate
PL-SQL	Moderate

 

 

 

 

Projects Undertaken:

 

 

1.

Project Name   :           Boston Scientific 

Client               :           Boston Scientific USA

 

Location           :           California United States

 

Duration/Size   :           Aug 2015 – Till Date

 

Role                 :           Project Lead

 

Environment    :           SFDC/Service cloud

 

Project Size     :           35 (on-shore/offshore)

 

 

Responsibilities & Details

 

About Client:

Boston Scientific Corporation (Boston Scientific) is a worldwide developer, manufacturer and marketer of medical devices whose products are used in a range of interventional medical specialties, including interventional radiology, interventional cardiology, peripheral interventions, neuromodulation, neurovascular intervention, electrophysiology, cardiac surgery, vascular surgery, endoscopy, oncology, urology and gynecology.

 

My Role:

• Working with client on analysing and designing the technical solution towards new requirements on force.com platform.
• Working on Requirements fitment Analysis and Gap Analysis.
• Providing the proof of concepts on new requirements.
• Hands-on in application story development
• Designing Data Model
• Preparing design documents.
• Investigate application issues and propose solutions.
• Co-ordinating between client and offshore team.

 

 

 

2.

Project Name   :           AbbVie

Client               :           AbbVie Biopharmaceutical USA

 

Location           :           North Chicago United States

 

Duration/Size   :           April  2014 – May 2015

 

Role                 :           Project Lead (OffShore)

 

Environment    :           SFDC/Service cloud

 

Project Size     :           8

 

 

Responsibilities & Details

 

·         I have been working as tech lead in the project.

·         I have been involved from the requirement gathering to Designing and implementing the business requirements.

·         I have played a key role on designing the data model & architecture of the implementation

·         I have also worked on some requirements related to Apex coding, Triggers and Configuration, data load.

·         I have been doing various administrative work like:- Users maintenance in the system, controlling user’s accessibility and permissions, managing profiles/public groups etc..

·         I am primarily responsible for keeping best practices and code optimization in the implementation.

 

 

 

 

3.

Project Name   :           TWG

Client               :           The Warranty Group

 

Location           :           Chicago United States

 

Duration/Size   :           Dec 2013 – April, 2014

 

Role                 :           Project Lead and Developer (OffShore)

 

Environment    :           SFDC

 

Project Size     :           6

 

 

 

Responsibilities & Details

 

About Client:

TWG is insurance based organization and its dealing with auto motive industries to provide insurance to customers. It has its own user group as well as partner portal.

My Role:

·         My role is to manage technical implementations, guiding team, helping on technical front.

·         I have worked in Apex, Visual Force, Triggers, SFDC Configuration.

·         I am also involved in technical activities for building the application in SFDC.

·         Managing a team of size 6.

·         Handling Daily call with on shore team and business.

 

 

 

4.

Project Name   :           Novartis Call Center

Client               :           Novartis Pharmaceuticals Corporation

 

Location           :           East Hanover, New Jersey United States

 

Duration/Size   :           July 2012 – Dec, 2013

 

Role                 :           Project Lead and Developer (OffShore)

 

Environment    :           SFDC/Service Cloud

 

 

Responsibilities & Details

 

About Application:

Novartis International AG is a Swiss multinational pharmaceutical company based in Basel, Switzerland. It is one of the largest pharmaceutical companies by both market cap and sales.

 

My Role:

Novartis has a call center, which is currently running in Siebel 7.5. Now they are planning to move the application in SFDC Service cloud. So, my role from off shore is to take the requirement/updates from client and delegate the work to off shore team.

 

·         I am also involved in technical activities for building the application in SFDC.

·         I have worked in Apex, Visual Force, Triggers, SFDC Configuration.

·         Managing a team of size 6.

·         Handling Daily call with on shore team and business.

 

 

 

 

 

5.

Project Name   :           Novartis ADM

Client               :           Novartis Pharmaceuticals Corporation

 

Location           :           East Hanover, New Jersey United States

 

Duration/Size   :           Aug 2011 – June 2012

 

Role                 :           Business Analyst and Developer (OnShore)

 

Environment    :           SFDC/VEEVA

 

 

Responsibilities & Details

 

My role

·         Gathering requirements for Managed Market module for sales application from business, analyzing the feasibility and delegating to offshore.

·         Interacting directly with client/business for project updates.

·         I also worked as developer for managed market implementation in VEEVA. This implementation was transition from Siebel to sales force.

·         I have worked in Apex, Visual Force, Triggers, SFDC Configuration.

·         I also worked on application operational activities and directly interacting with end users to rectify their issues.

 

 

 

6.

Project Name   :           Novartis ADM

Client               :           Novartis Pharmaceuticals Corporation

 

Location           :           East Hanover, New Jersey United States

 

Duration/Size   :           Apr 2008 – Dec 2010

 

Role                 :           Offshore Tech Lead

 

Environment    :           Siebel 7.5.2.0, 8.0.0.5, Oracle 9i, Oracle10g

 

Description      :           This is an Application development and Maintenance project.

Application consists of five user groups

Medicus: Call centre Application

EDGE: Siebel Sales Force Automation Application

Sonic: Scientific Operation Application

MIDB: Campaigns and Clinical trial Management Application

IRMA: Relationship Management Application

 

Responsibilities & Details

 

Worked in various EDGE Release. It had five modules-

 

·         EDGE 9.1 Release

·         EDGE 9.0 Release

·         EDGE Upgrade from Siebel 7.5.2.0 to Siebel 8.0.0.5

·         EDGE Development in Siebel 7.5.2.0

·         EDGE 7.1 Release

 

 

Ø  EDGE Development in Siebel 8.0, 9.0 and 9.1 (point releases)

 

Duration: May 2009 – Till date

Responsibilities: Offshore Tech Lead and Developer

 

·         Involved in BA role, requirement gathering and Designing different document. i.e Functional Design doc and Technical design docs etc.

·         Managing Team from offshore. I led all these releases and managed 8 resources in the team.

·         Worked in Siebel Task Base UI.

·         Worked in different type of Affiliation module.

·         Worked in Formulary functionality.

·         I also was involved in coordinating with Oracle support team whenever required.

 

 

Ø  EDGE Upgrade from Siebel 7.5.2.0 to Siebel 8.0.0.5

 

Duration: Sep 2008 – April 2009

Responsibilities: Developer

 

·         Involved in Upgrade Analysis and Effort estimation for the same

• Participated in the Siebel Upgrade Activities for Development Environment

·         Preparation of detail design for the enhancements with full description of customization step and pseudo code for EDGE functionality.

·         Involved in the development of the same. Handled the complex Sampling functionality of Siebel Pharma and brought in all enhancements. Core work revolved around the Sampling enhancements only.

• Worked on Extensive Schema changes, which include creation of Columns and EIM Table Mappings

·         Bug fixing and carrying out enhancement requests during UAT and Validation testing.

·         Data Migration (LOVs, Views-Responsibilities, Predefined Queries etc.) using Load Admin Sheet provided by Siebel.

·         Co-ordinated with Oracle team for various SRs raised with them for achieving User End complex functionalities.

• Involved in Technical Architect Role i.e. Siebel Installation, Database Extract, SRF Compilation on Server, Smart Script Migration.
• Worked on all part of Siebel configuration, Complex eScripting, Workflows, Personalization, Business Service etc.

 

 

 

Ø  EDGE Development in Siebel 7.5.2.0

 

Duration: May 2008 – Oct 2008

Responsibilities: Designer and Developer

 

 

·         Preparation of detail design with full description of customization step and pseudo code for

EDGE functionality.

·         Involved in the development of the same. Handled the complex Sampling functionality of Siebel Pharma.

• Worked on Extensive Schema changes, which include creation of Columns and EIM Table Mappings.
• Bug fixing and carrying out enhancement requests during UAT and Validation testing.

 

 

Ø  EDGE 7.1 – Testing and Production Support

 

Duration: April 2008

Responsibilities: Developer & Tester

 

·         Worked for about less than a month in testing to develop my understanding in the core sampling functionality. This Testing was done for supporting the on-shore team in initial one month of the project. It was done over the Mercury QC tool.

·         Ran daily production queries on the server.

·         Involved in the extensive Client team and On-site team Communication.

 

 

 

 

 

 

 

 

7.    

Project Name   :     RM Siebel Call Center Implementation

Client               :     Pfizer Inc.

Location           :     United States

Duration/Size   :     June 2007 – Mar 2008

Role                 :     Developer

Environment    :     Siebel 7.8, Oracle & Windows 2003

 

Description      :      It was a call centre Implementation project for Pfizer relationship          

Managements User. The project scope was to develop a user Interface for call centre executives such that they are able handles user queries related to Pfizer products. The interface also enables functionality of developing customer relationship by managing feedback and survey.

 

Responsibilities & Details

 

About Client:

Pfizer is considered one of the world's largest pharmaceutical companies.[5] It is listed on the New York Stock Exchange, and its shares have been a component of the Dow Jones Industrial Average since 2004.

 

My Role:

• Requirement Analysis for Call Center Implementation for RM Users with Client Team
• Preparation of high level design to list objects to be customized

·         Preparation of detail design with full description of customization step and pseudo code