Candidates About

      Teresa a. Gahman                                  

BUSINESS ANALYST, REPORT DEVELOPMENT and MIGRATION SPECIALIST

Summary

IT Professional with experience in all facets of Enterprise Services. I have managed 100+ successful and timely account migrations to new Enterprise Service Tools and Applications with additional experience migrating a sales call center from a traditional phone system to VoIP.  The significant roles I have held throughout my career are Business Analyst, Programmer Analyst, DBA, Project Manager/Coordinator and Project Scheduler.  Seeking a remote position utilizing my ITIL expertise in Enterprise Service Management, as a Business Analyst.

Professional Experience

TEKsystems, Inc.                                                                                                                                                            Southfield, MI

       Business Intelligence Analyst @ DXC (Remote)                                                                                  Aug 2017 – Nov 2017

·         Reporting SME for USPS division implemented a new reporting solution, eBI.  Responsible for all facets of testing reports.  Identify and correct discrepancies including, number of records, calculations, formatting and detail data analysis ensuring accuracies and legibility. Ensure reporting of SLOs are accurate contract compliant.

·         Conducted extensive data mining activities in complex data warehouses.

·         Developed server performance and capacity reports using Web Intelligence (aka Webi), to replace legacy reports.  Designed reports with grids, graphs and exportable detail.

·         Collaborate with stakeholders to ensure new reporting solution meets the account SLOs and requirements.

Technical Business Analyst/Project Coordinator @ HPE (Remote)                                                        July 2016–April 2017

·         Reporting Lead for USPS accounts migrating to Standard Reference Architecture.  Analyze account contracts and operational reports to create requirements that support and represent SLA’s.  

·         Develop, analyze, test and deploy custom and standard reports using Business Objects, Web Intelligence, eBI, SQL and Crystal Reporting Tools.  Train and assist new Reporting Team members on migration process and policy.

·         Set up new groups and user security using Business Objects Central Management Console and Directory Works.

·         Identify gaps and solutions with work arounds or permanent resolutions collaborating with multiple teams.

·         Perform UAT, CAT and PVT for each account migrating.

·         Meet with stakeholders for weekly reviews of current status, issues and resolutions.

·         Collaborate with migration team members on SLA requirements, CI settings and application SLO configurations.

·         Create documentation and train end users how to access, run and export reports.

Technologies Used: Business Objects, Web Intelligence, Crystal, MS Office, MS Project, SQL, Visio, Service Manager, Outlook.  Completed Service Now training

Pomeroy Infrastructure Optimized                                                                                                                                 Hebron, KY

Business Analyst II / Project Manager (Remote & On Site)                                                                        July 2014–May 2016

·         Identify requirements for changes to business processes and procedures.

·         As Problem Manager, identify problem candidates.  Work with System Engineers to define root cause analysis and corrective actions.  Collaborate with teams for continuous improvement projects.

·         Liaison (POC) for database related events and projects.

·         Created client SMMs and Incident, Problem and Change Procedures for ITIL support based clients.

·         Maintain Knowledge DB; comparing multiple sources, working closely with support engineers.

·         Developed Visio process flowcharts for service offerings in accordance with contract analysis for ITSM client setup.

·         Create pivot charts and graphs by client for departmental cost analysis, client ITSM SLOs and KPIs using incident acknowledgements and resolution timelines.

·         Project Manager for remote monitoring and management clients supporting infrastructure contracts.

Technologies Used:  MS Office, assyst, EM7, Visio, MS Project, Outlook, Adobe, SQL, Right-Answers

Collabera, Inc.                                                                                                                                                               Morristown, NJ

Project Coordinator/Business Analyst/Report Engineer III @ HP (Remote & On Site)                        Nov 2010 - Apr 2014

·         SME for America’s Reporting Delivery Team collaborating with Global Operations, account and technical teams.   Created queries, researched and analyzed data, determined trends, prepared statistical charts, pivot tables, and reports. Collaborate with Solution Architects on source to target mappings and troubleshooting.

·         Accountable for managing and tracking project timelines, protecting the overall migration schedules.  Trained new reporting leads on migration process steps. Expert problem solving, analytical and decision making skills. Create presentations to show clients future mode of operations.

·         Create functional and business requirements for reporting solutions.  Performed Integration Report Testing, UAT, CAT (black box, GUI, performance and usability) for quality control and contractual compliance.  Assisted resources to perform gap analysis and solution gaps.  Conducted extensive data mining activities in complex data warehouses. 

Technologies Used:  MS Office, HPSM, Web Intelligence, Crystal, Info-view, SQL, Visio, Access, MS Project, Outlook, Adobe, Service Manager, Hyperion/Brio

Johnson Properties, LLC                                                                                                                                                    Newport, KY

Sales Support                                                                                                                                                        Feb 2007 – Jul 2010.

·         Provide support for local sales and lead staff; including weekly and monthly reports, for the home improvement industry.  Communicate with vendors for costs and scheduling.  Manage installation schedules and coordinate with customers.

Technologies Used: MS Office, Sales Genie, Photoshop

Business Concepts, Inc.                                                                                                                                                     Florence, KY

System/Sales Support                                                                                                                                        Aug 2005 – Feb 2007

·         Implemented VoIP phone system, including design, installation and troubleshooting of data lines, Net Gear Switch Management.  Created Patch Cables Cat 5e and telecom 568-A/B.

·         Submitted orders for TV commercials, including pricing evaluation with radio and cable companies. Developed layouts for sport schedules.  Provided support to sales staff. Coordinate print advertisement with clients.

Technologies Used: Excel, Photoshop, Word, Sales Genie, Secure Computing & Linksys Router Setups, Packet 8

Atos Origin, Inc.                                                                                                                                                             Cincinnati, OH

DBA/Developer/Analyst @ P&G (Remote & Onsite)                                                                                   Jan 1998 – Apr 2005

Procter & Gamble, Advertising and Marketing Distribution Center

·         Designed, developed and delivered automation of orders versus manual entry, included returning order line item status through email generation to Lotus Notes Email.   Redesigned printed reports to csv files and automated delivery as email attachments to brand managers.  Developed Access database for offsite warehouse to enter orders for auto processing. Conduct extensive business analysis with brand managers for marketing tools.  Received recognition for the cost saving initiative for the division of $2.3M.

·         Project Lead for Powerhouse Tools Upgrade.  Combined upgrade with database modifications designed to interface with corporate SAP software.

Procter & Gamble, Supply and Demand Application Support                                                                               Jan 1998 – Apr 2000

·         Developed Access databases used to track the registration/standardization of 100,000+ vendor records for 42 U.S. locations.  Including database design for locations without legacy system access, utilized to maintain and upload site data to the HP3000.

Technologies Used:  Cognos Powerhouse, Data Modeling, Access, MS Directory Services, MS-Project, Excel, Word, FTP/I-cubed scripting, XML, SQL, MS-Active Directory, Lotus Notes, Cobol, Crystal Reporting Tool.

Education

ITIL Foundation Certification v2011 / Adv. Excel Certification 2015 / HPSM Certifications 2016

Fiber Optic Certification 2004 / BICSI Level II Certification 2005 / HBA - Residential Electric Certification 2004

Gateway Community and Technical College - Voice and Data Wiring Technician (2 Years)

Southern Ohio College of Business - Computer Programming & Accounting - (Presidents & Deans List) (2 years)