Candidates About

Linda Little Brown

Summary:

Project Manager of large change throughout an organization Consult with business partners to identify areas of process improvement and influence change. Engage and problem solves leveraging IT as well as outside vendors to achieve business strategies. Partner with clients to understand needs and challenges in order to customize IT applications, design processes and optimize workflows. Direct, manage and facilitate projects, requirements using continuous improvement with attention to detail.

Simplification of processes

Ability to simplify complex business processes, communicate to midlevel management while driving project confidence and company objectives.

Thought leadership

Plan projects strategy using ITIL, PMI and PROSCI (certified in Change Management, Six Sigma Green belt studies) with a Go to Market force.

Market Sales Sr. Manager

Established continued success in developing territory sales as well as sales revenue with strategic accounts. Exceeded business revenue goals, increased profits and drove results exceeding revenue and profits.

Work Experience:

USAA San Antonio, TX                                                                         Nov 2015-Jan 2016

Business Program / Project Manager  

Lead and motivated cross-functional team members in the development and implementation of program and projects that support key initiatives. Performed complex and unique work assignments and problem resolution. Initiated and proactively managed the development of the program and execution of the projects in support of the program. Shaped and supports program planning activities around a wide range of technology, business and management challenges.

CPS ENERGY San Antonio, TX                                                                        July 2015-Nov 2015

Sr. Business Analyst / Project Manager (IT Infrastructure)

Analyzed internal business and technical processes to formulate and develop new and modified information technology processing systems. Worked across the company to identify the accuracy to align with compliance, system design, process automation, data center document checklist, service management, audit compliance, financial management, risk management, impact analysis, business continuity and disaster recovery procedures.

CITI San Antonio, TX                                                                                       Jan 2015 –July 2015

Sr. Business Analyst (Global Information Data Analysis - GIDA)

Spearhead the documentation effort for the Enterprise Entitlement Review System (EERS) Segregation of Duties (SoD) project. Worked with Entitlements, Policies and Application Managers to understand nuances and details to efficiently execute project plan to document and validate old and new applications evaluating entitlements, Policies and Business rules.

SCI Houston, TX                                                                                           Mar 2014 – Aug 2014

PMO-Change Management (PeopleSoft to Workday conversion)

Organizational Change Lead in transition of the current business process to cultural changes in a daily time entry processes in Workday. Developed and positioned cross functional solutions in a changing and conflicting business environment. Communicated business strategies and plan to cross functional teams, keeping complex strategic objective on task. Certified Prosci - ADKAR Change Manager

·         Developed the relationship management, communication paths of cross-company personnel in preparation for the replacement of the current time entry and Human Resources software.

·         Created reports, surveys and metrics reports on user adoption

·         Created functional area diagrams and process flows for HR hiring process Developed structure and communication plan for stakeholders.

·         Prepared and executed communications of business impacts and process changes to appropriate areas of the business.

·         Applied principals of ADKAR PROSI methodology when communicating and delivering training. Headed communication to trouble shoot and teach users

·         Worked through specific users request to identify user error, Application design flaws and IT glitches. Identified, tracked and ranked application changes and the impact to the overall business and business

·         processes

·         Communication media used: SharePoint, Survey Monkey, emails, online webinars, Microsoft project, Excel SharePoint Administrator

·         Worked through 7 weeks of Go-live

Spectra Energy Houston, TX                                                                          Feb 2013– Dec 2013

Business Analyst / Process Improvement /Project Manager

Project Manager Documentation of the current custom database in preparation of a database rewrite. Managed the collection of processes, workflows and nomenclature for data governance. Designed scorecards and data tracking systems for business prioritization. Assess and Anticipate changes to process improvements. Planned analysis for future process plans in the Facilities Records pipeline archives. Designed management metrics using frequency and Pareto charting.

·         Developed strategies for maintaining high value supplier contracts

·         Developed standardized terms for the Business owners, suppliers and IT could communicate effectively Analyzed and identified areas of risk to the business.

·         Documented SLA’s and their impacts

·         Expert at influencing without authority

AT&T San Antonio, TX                                                                                  Jan 2012 to Jan 2013

Project Manager / Data Warehouse -Systems Analyst Data

Project Managed efforts with IT, Business Units and report to Executive Management results. Gained agreement with the team to ensure quality of documented schema data. Documented 28 database structures to include Oracle, SAP, VBS, and mainframe. Starting with the functional aspect. Breaking out the schema and identifying, BI, operational, table and Attribute descriptions. Created a high level of integrity and motivation to the project. Evaluated parametric Costs, level of service.

Project Management

·         Working with IT and Business to identify source data

·         Blended a variety of IT and business applications, categorized and prioritized business and SLA impacts. Ensuring time tables are met per project plan

·         Clearly documenting the source for all Business Intelligence data

·         Utilizing Business group to identify Business Information for the project

·         Worked with Developers and Business to understand objectives of past design and current day use Data Mining

·         Analyzing current sources to ensure all sources are adequately identified Utilizing computer tools to better manage projects

·         Utilizing SQL within TeraData to ensure that database migration from old data warehouse to new data warehouse is aligned with project requirements.

·         Utilizing Business Objects as needed for GL validation of information.

The Scooter Store, New Braunfels, TX                                                                          2008-2012

IT Applications Analyst / Project Manager / Business Analyst

·         Manage/coordinate/design projects to identify and resolve process, user, or IT errors with Marketing, Sales, Finance, Information Technology SQL scripting, and HR. Evaluate project risks, promote buy in and Cross Company communication, monitor/control projects end-to-end.

·         QA testing pre and post development

·         Communicate to management; establishing leading indicators and metrics for Business Adoption SQL research, updates. Monitored production processes within IT routines

·         Designed Strategies the corresponded with Business Strategies

·         Detail oriented and process driven. Identified from users reported issues next steps, user training,

·         Application development or Business Process needs

·         Created procedures and to assist employees within the US to track sales and inventory Ability to quantify tangible and intangible benefits from process improvements

·         Controlled Risk, Change Management methods while gather and analyze information, identify customer and partner differences, prioritize defects/issues, and evaluate impacts and costs to improve.

·         Develop strategies to improve/fix applications and collaborate with primary sponsors, management, stakeholders, and key personnel to establish plans of action; develop formal scope, write detailed project plans, and identify resources.

·         Conduct complex analyses, extract facts, and quantify optimum routes for projects; research and document project methodologies, standards, reporting, and functional expectations.

·         Managed SharePoint and BI reports

·         Design, test, and document new and legacy systems (SharePoint, Fastrack, Active Directory Groups, SQL searches); educate end users and stakeholders regarding changes in workflows and processes.

Lucent Technologies (AT&T), San Antonio, TX                                                 1986-2007

Market National Account Manager / Project Manager

·         Analyzed, scoped, and framed national contract with C-level executives to deploy software and hardware during construction efforts; negotiated details of contracts and financing and led actual contract implementation. Supported corporations, law firms, and municipalities, including ClearChannel, City of San Antonio, City of Austin, Texas State Senate, and others.

·         Developed business relationships

·         Gather business issues and resoled with Software and process inprovements Defined and corrected potential SLA errors and risks to the business

·         Negotiated with contractors, sub contractors and C level’s with in and out of Clear Channel to expedite and monitor delivery and results

·         Identified customer service opportunities and directed to institute highest levels of service.

·         Evaluated client risks and established project parameters resulting in positive client satisfaction

Key Projects or Accomplishments:

·         Multi Time zone: Led successful efforts to design workflows, standards, protocols, and processes for complex, nationwide National Evaluation testing services

·         NEC / Avaya Integration: Developed requirements to integrate switches between Houston and San Antonio for Linebarger Goggan Blair & Sampson, LLP. oversaw change management, and addressed stakeholders’ expectations during implementation. Increased efficiencies and drove an immediate return of 10% profit on the project.

Education:

·         B.S. Sociology, TEXAS A&M, College Station, TX-1982

Training & Knowledge:

·         Six Sigma Green- Belt, Project Management training PMBOK, PROSCI and ADKAR Analysis model, Franklin Covey Writing Advantage Facilitator