Susan Huffman

Technical Experience

Certifications:

Project Management Professional (PMP)                                              

MS Excel Expert

Software: 

Cornerstone On Demand, Service Now, Jira, Tableau, MS SSRS, ADP, Halogen, Matlab Statistical Tool Box, MS Office including  MS Access, MS Project, SharePoint, OnBase, Business Objects, WordPerfect, Exchange 2008, Banner, Maximizer, SAP, Shelby

Languages:

SQL, HTML, HTML Forms, JavaScript, Visual Basic

Education:      

Bachelor’s Degree, Occidental College

Work Experience

Business Systems Analyst/Project Manager

Princess Cruises

Dec 2013 to Mar 2018  

§  Configured compensation system and developed compensation statements using HTML and JavaScript.

§  Developed testing plan and managed user acceptance scripts.

§  Project Manager for the successful implementation of Cornerstone performance and compensation modules. Using some Agile methods, created adaptive project plan, developed use cases and gathered requirements.

§  Used Jira’s stories, sprints and Kanban board for coordination with IT department.

§  Created ad hoc SQL scripts for analysis and testing of data prior to each iterative loading into Cornerstone.

§  Configured Halogen performance system for two annual cycles.

§  Led a diverse team of stakeholders from compensation, training and employee relations teams to define requirements for performance review process and requirements for the performance review system.

§  Developed executive reports and decks for performance changes.

§  Supervised three data entry employees for performance review processes.

§  Documented business requirements for an automated promotion system, HR Help Desk, and Business Process Management (BPM) system.

§  Developed user stories and wireframes for BPM.

§  Developer and current administrator of HRIS’s three SharePoint sites.

·         Prepared performance reviews and other documents for document management system (OnBase) by gathering requirements and formatting meta data files.

Reporting Analyst

Princess Cruises

Dec 2012 to Dec 2013

§  Developed many Ad Hoc reports.

§  Implemented SQL Server Reporting System for the fleet to allow for more self-service reporting.

§  Created various SQL and Matlab reports.

§  Initiated the data warehouse project using SSRS.

Implementation Manager

TechNRG

Feb 2011 to Dec 2012

§  Created project plan for a new financial system for a medium-sized company.

§  Manage the successful implementation of a financial system. 

§  Supervised two technical employees.

§  Led the finance team and other stakeholders through all phases of the project including requirements gathering, execution, and change. 

Business Systems Analyst

Nestlé Nutrition Division

Sep 2006 to Feb 2011

§  Gathered business requirements for enhancements to sales CMS (Maximizer).

§  Configured enhancements to allow the system to scale from 50 to 250 users.

§  Administered medical sales representatives contact management system.

§  Created reports for sales rep commission, forecasting, and upper management.

§  Supported the hardware and software of 200+ remote sales representatives.

§  Supervised two contractors.

Business Systems Support

Nestlé Nutrition Division (contracting through Adecco)

Dec 2005 to Sep 2006

§  Conducted various data cleansing process.

§  Resolved sync problems with contact management system for remote sales reps.

Information Technology Coordinator

Nestlé Nutrition Division and Legal Department

May 1999 to Aug 2003

§  Implement Maximizer CRM for the Infant Nutrition Sales representatives.

§  Trained reps in Maximizer. 

§  Served as a liaison between corporate IT and the Nutrition Division in Glendale.

§  Maintained the IT asset database.

§  Coordinated requests for new equipment and repairs.

§  Assisted with software rollouts and break-fixes.

§  Assisted in the setup of the new SAP data warehouse using Business Objects.