Gregory Eden Wolfe
- Business/Process Analyst / Project Manager
- Simi Valley, CA
- Member Since Mar 15, 2023
Candidates About
Gregory Eden Wolfe
SUMMARY
o A seasoned, full-spectrum Business/Process Analyst & Project/Change Manager with a 15+ year proven track record across multiple industries: healthcare, pharmaceutical, financial, utilities, broadcasting, B2B, IT, telecommunications, real estate, marketing/sales, and public sectors
o Strong leadership, with full project lifecycle and ample organizational experience
o Results-orientated, client-facing, and quality-focused with excellent relationship management skills in vendor management and customer service
o Experience with full SDLC management, requirements capture, testing, process improvement, training, technical writing, corporate communication, sales lifecycle, needs analysis, CRM, gap analysis, BPR, Internet, and business-technical liaison
o Skilled in these project artifacts: Business Case, Project Initiation, RFP, Project Plan, Logs, Process/Data Model, Use Case, Sequence/Activity Diagrams, BRS, SRS, Test Plan, Test Scripts/Scenario, UAT, User Training/Docs, Deployment, and Closure
o Demonstrable skills in team-building and motivation, and ability to work independently
o Proven ability to perform in high-pressure environments
o Strong liaison, organizational, communication, and presentation skills
CAREER HISTORY [includes both contract and permanent positions]:
SR. BUSINESS PROCESS MANAGER/ANALYST 12/16-8/17
Amgen – Pharmaceutical Thousand Oaks, CA
o Lead delivery of multiple process flow projects in globally collaborative teams
o Facilitated the project management support of the development of process models using Visio templates within an iServer structure and meta-model
o Served as a modeling SME and contact to support functional and cross-functional stakeholders in the areas of clinical research, financial analysis, compliance, multi-country regulatory requirements, data privacy, and publication methodology; i.e. Governance, Data Protection, and Regulatory (GDPR)
o Used SharePoint to log project updates, communicate discussion points with team, & track workflow
o RESULTS: consistently delivered business processes and associated meta-data into the enterprise process hierarchy, which improved performance, costs, and compliance
o TECHNOLOGIES: MS Office, MS Visio, SharePoint, iServer
SR. BUSINESS PROCESS ANALYST 7/15-6/16
Molina – Health Insurance Long Beach, CA
o Designed business processes, job aids, UAT, roll-out support, communication plans, and other presentation deliverables for the company’s biggest enterprise-wide project to automate management of healthcare provider data
o Liaised between development and business stakeholders to create required workarounds for the change impacts and ensure that the final application provided the intended functionality with regard to the business culture
o Refined and captured additional business requirements (project total: 775 requirements)
o Participated with design of SharePoint site to track change tickets with bespoke software
o RESULTS: delivered business processes and subsequent desktop level procedures that employed quantitative analysis that integrated the technical solution with the business needs
o TECHNOLOGIES: MS Office, MS Visio, MS Project, SharePoint, bespoke systems
SR. BUSINESS PROCESS CHANGE MANAGER 7/14 – 6/15
Sempra/SoCal Gas via consultancy – Utilities Playa del Rey, CA
o Appointed to lead overall business process changes, impact assessments, change management plans, communications/training plans, and other change management related activities associated with the AVEVA 3D GIS implementation for gas storage and asset management
o Captured system and business AS-IS processes from diverse engineers for the organization’s Storage Division, and was then invited to continue for Transmission and Distribution Divisions across 4 physical and 2 virtual locations
o Designed TO-BE processes to harmonize best practices and incorporate Lean Six Sigma (qualitative analysis), and other methodologies as well as feedback from all levels of the organization
o Defined and assessed relevant KPIs using statistical modeling to track and measure project successes across multiple disciplines
o Developed customized PM handbook to for detailed best practice and SAP integration
o Incorporated SharePoint workflow in PM handbook
o RESULTS: delivered business processes, procedures, and solutions that guided Project Managers on end-to-end steps; included resource decisions, technical analysis, consulting, training, and streamlining
o TECHNOLOGIES: MS Office, MS Visio, MS Project, AVEVA 3D GIS, Maximo, SharePoint, SAP
PROJECT PROCESS MANAGER 7/13-4/14
HealthNet – Health Insurance Woodland Hills, CA
o Appointed as key interface/liaison between IT and business side to ensure that the Claims business area achieved proper visibility and delivery in the overall PDLC
o Formed strong communication lines in cross-functional project teams and vendor liaison to plan, monitor, & mitigate risks/issues/critical-path tasks for multiple large-scale business projects
o Worked closely with Dir of Claims & PMO to design reporting mechanisms, prepare and present periodic project status updates and business metrics for major projects to all organizational levels for 5-10 market-facing projects
o Assumed project management of two new projects involving the Claims business in Agile environment with budget of $700k
o Contributed process consulting advice to PMO to improve PDLC best practices
o Guided process analyst consultants in capturing and refining business processes
o TECHNOLOGIES: MS Office, MS Excel, MS Visio, MS Project, Agile, Scrum
SR. BUSINESS PROCESS ANALYST / PROJECT MANAGER 10/12-5/13
Saint Joseph Health – Healthcare Mission Viejo, CA
o Supported the business case development for this MEDITECH standardization project & sub-projects including the assessment of ROI and risk of technology enhancements
o Documented provider healthcare & clinical business processes (AS-IS & TO-BE) using customization of BPMN, supply chain, and value stream mapping
o Documented project/business requirements, issues, risks, and Focus Group decisions in spreadsheet logs
o Coordinated application integration with legacy applications and Epic cross-over functionality
o Documented use case scenarios, including identification of priority client-specific scenarios and mockups outside of base testing scope
o Documented data sources, data types, dependencies, and test case design
o Validated functional specifications to meet stated business requirements and metrics
o Included planning, meeting facilitation, scoping, requirements/QA liaison, risks/issues, testing (UAT, functional, regression), change management, & user training
o Consulted and collaborated with relevant stakeholders to create slide presentations
o Integrated with client and project teams across the entire organization and remotely to develop key relationships and foster/promote a consultative approach, contributing to the overall consulting strategy and operations across all projects
o Developed SharePoint sites with testing team to capture testing defects and project issues/risks
o TECHNOLOGIES: MS Office, Excel, SharePoint 2010, Visio, MEDITECH, Epic, MS Access
SR. BUSINESS PROCEDURE ANALYST 5/12-10/12
Bank of America – Banking Woodland Hills, CA
o Based on previous reputation, was invited back for additional business process & IT projects
o Developed and planned rollout of policy, procedure, process, and training guidelines for Executive Customer Relations Advocate line of business
o Analyzed information from process design documents, process flows, and subject matter experts to create instructional procedures with improved performance for the enterprise customer service, financial analysis
o Maintained project plans, record meeting minutes, and issues
o Tracked, logged, and researched project workflow via SharePoint sites
o TECHNOLOGIES: MS Office, Excel, SharePoint, Bespoke financial applications on AS400, SOX
SR. BUSINESS & PROCESS ANALYST 4/11- 12/11
Southern California Edison – Electric utilities Rosemead, CA
o Based on previous reputation, was invited back for additional business process & IT projects
o Researched and presented recommendations to support key expansion of BPS & EPS initiatives
o Conducted and facilitated workshops with business and engineers to capture AS-IS and design TO-BE business processes for use with change assessments and functional requirements documentation
o Participated in functional decomposition to define the enterprise architecture of the Power Procurement Division and applied Lean Six Sigma (quantitative and qualitative) and supply chain mapping for TO-BE state
o Liaised with PMO & IT on decision strategies & maintaining issues; risks & reporting, corporate finance functions
o Provided change consulting and hands-on effort to define, scope, and implement company-wide business process refinement strategies, KPIs, use cases, testing, and communication plans
o RESULTS: delivered business processes, requirements, recommendations, and solutions that guided high-level resource decisions and retooled energy trading operations
o TECHNOLOGIES: Casewise, Visio, BPMN, Excel, Requisite Pro, Wiki-Docs, LeanSixSigma, BPMN
SR. BUSINESS PROJECT ANALYST 1/11-4/11
Bank of America – Banking Simi Valley, CA
o Appointed to work with a small team to coordinate the processing of a large backlog of mortgage loans/contracts
o Developed new processes and systems to manage and analyze large volumes of complex loan data for daily processing in adherence to SOX standards
o Advanced Excel data manipulation, research, & reporting using vlookup, pivot tables, & formulae
o As part of new department, devised solutions to support change initiatives impacting multiple business unites, networked resources, product lines, KPI dashboards, & processes for continuous improvement
o Communicated with extended team via SharePoint workflow tracking sites
o RESULTS: streamlined a system to handle key steps of 20,00-75,000 loan accounts - daily
o TECHNOLOGIES: MS Office, Excel, SharePoint, Visio, MS PowerPoint, MS Project, ITIL, Lean Six Sigma, SOX
SR. BUSINESS PROJECT ANALYST 9/10-2/11
Franklin Banking – Startup: Property investment and financing Beverly Hills, CA
o Responsible for primary market research, analysis, RFP, and IT selection in commercial property startup company
o Participated in designing enterprise processes for a new product division of the company
o Produced graphical data reporting in Excel for executive decision making
o Self-taught in extensive proprietary financial property analysis software
o Conducted requirements gathering and modeling for financial/mortgage processes
o Completed handover with full procedural documentation and trained new workers
o RESULTS: enabled company to launch into production mode with new commercial clients
o TECHNOLOGIES: MS Excel, MS Word, Cash Flow Analyzer, Adobe Acrobat
IT BUSINESS ANALYST / PROJECT MANAGER 2/10-9/10
Amgen – Pharmaceutical Thousand Oaks, CA
o Championed 2 in-house applications for a single quarterly upgrade with full delivery responsibility adhering to FDA requirements
o Included planning, meeting facilitation, scoping, requirements/QA liaison, risks/issues, testing (UAT, functional, regression), change management, and user training
o Liaised with off-shore development team and IT infrastructure team to coordinate upgrades, fixes, and problem resolution
o Assumed project management of $850k project to track progress, financials, and organization
o Managed client relationships for business strategy, workflow refinement, and user expectations
o Integrated corporate SharePoint information flow into bespoke application documentation
o RESULTS: delivered 2 application enhancements to user requirements
o TECHNOLOGIES: HP Quality Center, RAD, ExtraView, SharePoint, EDM Teams, Access, UML, MS Project, Agile
SR. BUSINESS PROCESS / PROJECT ANALYST 7/09-12/09
Southern California Edison (via Computer Sci Corp) – Electric utilities Irwindale, CA
o Provided change consulting and hands-on effort to define, scope, and implement company-wide business process refinement strategies, metrics reporting, project plans, and testing
o Championed 4 major ERP test scripts and scenarios to coordinate, prepare, submit, and gain approval for SAP R3 cutover
o Conducted and facilitated workshops to capture AS-IS and design simulated TO-BE business processes for use with change assessment and to guide SAP implementation
o Liaised with PMO and IT infrastructure to review and produce project plans, WBS, project risks, stakeholders analysis, scope, communication plans, workflow, and budget reports
o RESULTS: delivered 4 test scripts on time and to all quality standards
o RESULTS: delivered business processes that guided high-level resource decisions
o TECHNOLOGIES: SAP-R3, Casewise, Visio, Excel, InfoPak, MS Project, BPMN
SR. BUSINESS PROCESS ANALYST 2/09-7/09
Chevron – Oil and Gas refinery LA, CA
o Initiated, planned, and estimated project and liaised/coordinated in matrix organization with key business owners, executives, and subject matter experts to explore and redesign key business processes
o Produced improved and detailed process/procedure documentation for select corporate financial and parts procurement functions
o RESULTS: delivered re-engineered business processes, KPIs, and documentation on time, within budget, and to all stakeholder expectations
o TECHNOLOGIES: Nimbus Control 2007, MS Office, SolChev (custom finance application)
BUSINESS ANALYST / PROJECT PORTFOLIO MANAGER 5/08-12/08
Kaiser Permanente – Healthcare Oakland, CA
o Selected to manage, maintain, and facilitate the Business Infrastructure portfolio of projects
o Liaised with over 40 project/program managers, PMO, and executive VPs to facilitate project documents and cost-benefit financial analysis (ROI, IRR, NPV), relevant KPIs, and maintain/develop reporting tools
o Facilitated business strategy workshops to extract, define, and refine the Business Infrastructure requirements, processes, testing, and risk analysis for custom and web-enabled applications
o Developed and presented budget forecasts to executive level for cost-benefit decisions
o Tracked project progress, issue resolution, and finances using Clarity, Remedy, & Epic
o Coordinated project initiatives and portfolio management activities across multiple departments
o Facilitated monthly financial governance of the Portfolio Approval Council with regional CFOs
o RESULTS: ensured efficient execution & follow-through of monthly corporate finance meetings, delivered analysis, process, & strategy presentations for continuous improvement
o TECHNOLOGIES: Clarity, Remedy, Epic, Excel, Visio, StarTeam, Access, MS Project, BPMN
EXECUTIVE ANALYST 1/08-5/08
International Profit Associates (GSM) – Management consulting Chicago, IL
o Appointed to analyze potential client’s needs for specific management consulting projects
o Responsible for reviewing all aspects of a business: workflow, corporate financials, HR, & sales
o Presented complete survey analysis to business owners to obtain top executive level decisions
o Independently responsible for 100% nationwide travel to each client’s site
o RESULTS: initiated 5 completed consulting solutions for multiple businesses
o TECHNOLOGIES: Excel, Lotus, proprietary financial analysis software
BUSINESS ANALYST / PROJECT MANAGER 2/07-11/07
The Irvine Company – Property management, development, financing Irvine, CA
o Selected to provide full-lifecycle business analysis to launch a world-class resort, hotel, event center, and golf course in Orange County
o Included project planning/charter with use cases, scoping, budget forecasting, requirements gathering, tracking, vendor/tool selection, UAT, deployment, and hand-over
o Participated both in a large team and performed as sole BA to manage/implement multiple concurrent IT projects: financial systems, ID card system, and uniform management system
o Identified and managed risks/issues and escalated conflicts/decisions as needed
o Worked closely with DBA and network engineers to map out EDI interactions of new applications
o All projects involved selecting/implementing off-the-shelf solutions including RFP
o Collaborated with SAP implementation team to integrate data flows and processes of above apps
o Developed training materials and trained new workers to use new and upgraded systems/methods
o Contributed to streamlining the in-house project management methodology using Clarity & PMI
o RESULTS: delivered COTS projects on time, to budget, and met all business expectations
o TECHNOLOGIES: SAP, Visio, Access, MS Dynamics Great Plains, Lawson, RUP/UML, ITIL SM, Clarity, MS Project, SQL, TCP/IP, Scrum
PROJECT MANAGER 4/06-12/06
Satellite Information Systems – English information distribution company London, UK
o Appointed to launch several new products and use these projects to help determine procedural inefficiencies, capture processes, and provide improvements to project methodology
o Managed the full project lifecycle for a new broadcast product- $400k
o Initiated 2 new products involving personnel from developers up to marketing & other directors
o Facilitated project requirement meetings involving personnel from developers up to directors
o Contributed to business change on a top-down corporate level via process re-engineering
o Trained staff in new processes and methodologies from bottom-up level to ensure change
o Adapted the PRINCE2 project methodology and documents to localize & reform a structured project pipeline
o Leveraged the ITIL SM framework to chart service desk metrics and improve issue management
o RESULTS: achieved a company record for products launching on time & within budget, instilled a model project process that greatly reduced wasted resource
o TECHNOLOGIES: MS Project, Agile, Nimbus Control, Casewise, Visio, PRINCE2, ITIL
SR. BUSINESS ANALYST 1/05-4/06
Department of Health London, UK
o Liaised with all levels of organization & PMO to achieve full buy-in and project participation
o Designed and facilitated testing of contact center processes on CRM system
o Facilitated workshops to capture AS-IS & design TO-BE processes/requirements across: HR, Finance, Service Desk, CRM, Internet Statistical Systems, and Communications
o Promoted to take over process system administration for all users in the agency
o Employed communication skills to encourage cross-dept adoption of process improvement
o Reviewed and produced artifacts for initiation, scope/charter, resource, WBS, risks, testing, cut-over, training, deployment, and maintenance/support
o Trained 30 staff in process change & new systems as well as continuous improvement
o Integrated overlapping processes/liaisons with other ongoing projects/departments NPfIT (CfH)
o RESULTS: achieved efficient & comfortable transition of new govt. dept. from London to Leeds
o RESULTS: enabled contact center to increase from 50 to 1600+ answered requests/month
o TECHNOLOGIES: Nimbus Control, Excel, MS Project
LEAD BUSINESS ANALYST 8/03-8/04
OneTel – European telecoms company London, UK
o Spearheaded analyses of CRM, finance, & billing business-systems requirements & processes
o Formulated company-wide view of business-system processes and their decomposition
o Included system EDI & pseudo-code as required into end-to-end business-system docs
o Designed extensive process structure to satisfy BABT, ISO9002, and ITIL Service Catalogue requirements
o Designed and implemented document control policy and risk mitigation for this project
o Initiated project with extensive liaison and business case to secure buy-in from key stakeholders
o Carried out functional analyses for a new cross-brand product line: wholesale line rental
o Liaised with business and 3rd parties to gather requirements and create functional specs
o RESULTS: company qualified for BABT & ISO 9002 certification on schedule
o TECHNOLOGIES: Nimbus Control, Visio, Excel, ITIL, MS Project
BUSINESS PROCESS CONSULTANT / PROJECT MANAGER 10/02-5/03
DonauWind GmbH – Startup: Austrian alternative energy company Vienna, Austria
o Led the company in reviewing business process management at the enterprise level
o Initiated &