Candidates About

Le´Onardo D. Moorer

CAREER SUMMARY

Results driven, seasoned and accomplished manager with a broad breadth of Information Technology (IT) experience in both the public and private sector. Possesses strong people skills, proven organizational abilities, keen tactical business sense and astute logistical insight resulting successful execution of initiatives.

KEY SKILLS / COMPETENCIES

Operating Systems/Software Applications: Windows, Unix/Linux, SQL, Oracle 10g, Oracle Customer Relationship Management (CRM OnDemand), Slack, Lotus Notes, Fleet Manager, TCP/IP, JIRA, Confluence, BugDB, Imaging SW, LAN Server, VM/XA, MS Project, MS Office (Outlook, Word, Excel and PowerPoint).

Hardware: Wintel based PCs/Servers, AS/400, Unisys 2200, Unix based servers, LAN Hubs, LAN bridges and Gateways, Token-Ring, Ethernet, modems and protocol converters.

EXPERIENCE

Oracle, Austin, TX                                                                                           April 2015 - May -2018

Change Manager - Platform As A Service (PaaS), Cloud operations

·         Presided over various lines of business (LOB) technical pre-change advisory board (CAB) and scheduling CAB reviews, in support of the approval and scheduling of related changes.

·         Acting change commander responsible for managing change windows; tasked with ensuring all needed resources are engaged, properly prepped and changes effectively implemented.

·         Drive to resolution any support escalations that may arise during the implementation of scheduled software roll-outs, patching and/or hardware changes.

·  Responsible for managing service request to ensure proper provisioning of cloud services (PaaS, SaaS and

       IaaS) for customer metered and non-metered environments.

Oracle, Austin, TX                                                                                        June 2007 - March -2015

Application Manager (Sr. TPM) - Software As A Service (SaaS), Hosting operations  

·  Supported Oracle’s CRM OnDemand hosting operations global support, production and stage/test 

       environments; responsible for ensuring 24x7 production services availability within established service level

       agreement guidelines of 99.8% up-time.

·  Prepare, manage and coordinate project plans from strategy, planning and tracking through implementation;

       as well as develop production timelines for each initiative.

·  Performed incident management and provided weekly status updates to executive management

      regarding availability of systems, associated recommendation and preventative actions for production outages. 

·  Develop policies and procedures in support of cross functional technical teams (Web, Analytics & Business

        tiers) supporting multiple application hosting environment; both single and multi-tenant  worldwide.

·  Responsible for driving continuous process improvement efforts to automate and streamline; focusing on

       tool integration, best practices, analysis of established service level agreements (SLA) and key performance

       indicators (KPI).

Health and Human Services Commission (HHSC), Austin, TX                   June 2001-May 2007

Data Center Manager - Infrastructure Management & Operations

Managed a team of 27 staff members, responsible for day-to-day operations of enterprise information technology (IT) infrastructure application development, support and maintenance of state run eligibility programs and services,

in both a mid-tier and mainframe environment.

·         Worked with executive management, Service Deliver Managers (SDM), Customer Service Advocates (CSA), Information Resources Managers (IRM) and peer staff on the planning, implementation and support of services per Information Technology Infrastructure Library (ITIL) processes.

·         Collaborated with peers and upper management on the development and implementation of enterprise wide policy and procedures; focusing on improved agency governance and effectiveness of operations.    

·         Supported departmental and executive level management fiscal planning efforts.

·         Managed the agency’s legacy Oracle and Sybase database infrastructure (Development/Integration, Test, and Production).

·         Collaborated with Server, Middle-tier and Network teams on the development, implementation and ongoing support of the agency’s emerging Service Oriented Architecture (SOA) platform; including Oracle database infrastructure (Development, Test, LaST (RAC) and Production (RAC)) portal based application environments.

·         Responsible for contract management and budgeting for supplemental staffing, hardware/software purchases and ongoing licensing support.

·         Owned and managed to resolution daily departmental issues and escalations.

·         Supervised work activities, performed gap analysis and provided needed training of staff to foster a team driven environment; resulting in optimal team performance and staffing levels.

·         Held regularly scheduled performance reviews and mentored staff appropriately to ensure team’s overall integrity.

Dell Computer, Austin, TX                                                                                  June 1998-Feb 2001

Project Manager – Platform Services, factory installation (Worldwide)

·         Managed concurrent factory install software development efforts in support of marketing objectives for Server, Desktop and Portable platforms; across lines of business worldwide (US, Asia Pacific and Europe).

·         Developed process documentation that was used as the centralized methodology for engaging cross-functional delivery teams in support of development efforts.

·         Communicated project requirements via Statement of Work (SOW).

·         Developed, communicated and managed project schedules to completion in support of marketing objectives worldwide.

·         Performed issue resolution and risk management of project objectives worldwide.

IBM Global Services (IGS), Austin, TX                                                              Jan 1997-June 1998

Project Manager - Solutions deployment

·         Engaged and managed all required resources needed for the deployment and implementation of standard and custom Lotus Notes application based Network Computer Offering (NCO), desktop and server solution.

·         Recognized for successful deployment of the NCO solution across Austin’s Global Services. 

IBM Personal Software Products (PSP), Austin, TX                                         Mar 1994 - Dec 1996

LAN Support Analyst - Call center (Team Lead)

·         Staffed, organized and supervised a team of 12 highly skilled LAN analysts, responsible for providing an elevated level of support for IBM’s Priority Handling (PH) premium support offering.

·         Collaborated with internal services support (ISS) on the strategy and roll-out of the automatic call distribution (ACD)/interactive voice response (IVR/VRU) system that was used.

·         Developed, implemented and managed product offering according to established service level agreement.

EDUCATION

Bachelors of Science, Computer and Information Systems (Cum-Laude)

Florida A & M University, Tallahassee, FL

Associate of Arts, General Studies, Florida State University, Tallahassee, FL