Candidates About

I have over 20+ years of experience in the IT industry for last 10+ years I am engaged in Service Delivery / Engagement Manager. I have good experience to understanding the client requirement and able to successfully translate them to achievable project plans.

 

I have experience working with Cloud Infrastructure (AWS / Azure and Google (GCP)) as an Infrastructure Manager along with   many years on UNIX based System Administration, System Maintenance, Production Support, System Engineering, Capacity Planning, Backup Administration and HP-Openview Operation Manager for Application / Server Monitoring.

 

Contributed exceptional ability in leading projects, resourcing, documentation, analyze requirements, and extensive technical experience. I have the Ability to demonstrated excellent skill in project planning, pre-sales,  analysis, coordinate and thorough implementation on of variety of projects, using tools like JIRA and MS Projects.

 

·         Experience as Service Delivery / Engagement Manager over 5 years

·         Experience working as a Project Manager over 10 years

·         Experience with Vendor Management – Contract Manager 3 years.

·         Expertise in Managing Onsite / Offsite Resources and focus on customer deliverable over 15 years.

·         Well versed with MS Projects and Office 365 along with few PM tools along with PMO experience.

·         Managing projects as a Service Delivery Manger where I was responsible to move infrastructure to Amazon Web Services.  (AWS)

·         Manage and Support projects on Clouds for AWS Azure and GCP

·         Understanding of different cloud tools like “Cloud Endure”, “Double Take , “Direct Connect” etc,

·         Ability to drive project with minimum information and drive it to its completion.

·         Manage and address all kinds of Project Issue / Challenges and drive it to a proper resolution.

·         Facilitate successful negations with different stake holders and motivate the team members as well as mentor junior team associates.

·         Experience working as Technical Pre-Sales Consultant for LTI and TCS (Both Cloud Infrastructure and non-Cloud Infrastructure)

·         Experience with client presentation on “Capabilities of Cloud” as a Service with Platform as a Service and Infrastructure as a Service.

·         Experience listing out in the presentation the capabilities we offer for to client as compare to our competitors and what are the Industry best practices.

·         Experience understanding client needs and deliver them as per the clients’ requirements.

·         Experience negotiating SLA guidelines and delivering on the boundaries of those SLAs

·         Through understanding of MSA and SOWs and work with team to initiate / create them.

·         Experience managing P&L of different budgets with the largest budget of 10 million USD.

·         Increased first call resolution from 30% to 85%

·         Negotiate terms and conditions with VPs and CIO (Top Level Management)

·         Reduced support costs by developing new workflows and support processes and through automation.

·         Ability to build and maintain a healthy relationship with higher management and translate their business needs to deliverables.

·         Maintain PAT at the desired level or agreed level.

·         Work with cross functional teams for successful completion and delivery of Projects and or Services.  

·         Through understanding of ITIL. Also, complete TCS internal ITIL Certification.

·         Expertise in System Administrator and System Support

·         Experience with Network Admin  - Firewall (NAT / VPN / TCP/IP DNS LAN – (V-LAN WAN )

·         Exposure with VoIP and SIP.

·        Subject matter expert in Production Support / Data Center Maintenance and Cloud Support.

·        Experience using Agile Methodology, Sprint, analyzing user Stores to groom subsequent release.

·         Experience with All MS office Suites and Microsoft Project.

·        Understanding working on Storage Area Network(SAN)

·        Advance level understanding in Capacity Planning.

·        Attended training on HIPPA regulation and have a thorough understanding of FCC & PCI regulations.

 

 

 

Professional Experience

Cloud -  Service Delivery Manager for LTI

June 2017 to Present

 

·         Manage Cloud Engagements for multiple clients as Service Delivery Manager

·         Establish PMO methodology as a practice for most projects.

·         Working with multiple teams and different clients and provide customize solutions for each client.

·         Participate and contribute on new Cloud engagements and / or renew existing Cloud infrastructure engagements.

·         Managing teams on AWS, Azure, GCP, understanding the client requirements and providing solutions for multi cloud environment and “On Prem” cloud solutions.

·         Meet and discuss with clients for their upcoming projects and provide them with technical solutions as per the Industry trends and standards

·         Create and negotiate on SOWs.

·          Work with Onsite / Offshore teams for deliverables.

·         Create Weekly Status Reports to updates the top-level management “Both LTI and Customer”

·         Negotiate with client deliverables with its challenging dates and time lines.

·         Work with various other Teams like the NW team Development teams Security teams and monitoring team do discuss and strategize the Infrastructure move to the cloud.

·         Work with the technical architects to create the different “move groups” to put the infrastructure in the cloud.

 

Service Delivery Manager For TCS   From June 2013 to May 2017

 

June 2013 to May 2017

 

January 16 to May 2017                                                                                                                                                  Employer: TCS

Service Delivery Manager

Client: Randstad Account, GA 

 

·         Manage a team of over 200 members spread all over the globe.

·         Engage in managing a Business of over 20 Million Euros

·         Engaged in Service Delivery and Maintain a Client Relationship

·         Establish PMO from the beginning of the project.

·         Responsible to move Infrastructure to Amazon Cloud for Randstad.

·         US is the largest OpCo generating over 40 % of the company revenue and I am leading a team of 35 onsite and 20 Offsite resources to move the entire infrastructure to the cloud.

·         Work with the client requirement and translate them to meaningful project

·         Engage in presenting weekly / Monthly Reports to the client.

·         Manage / Engage the client at the top-level Management.

·         Engage with Project Level discussion deliverable and strategies with CIO and Top-Level Management.

·         Work with Infrastructure Architects to strategies and create various “move groups” to put the infrastructure services to the cloud from “on prems” and also discuss those strategies with other teams like Development Team / Network Team etc. to put the plan to work.

 

 

November 15 to March 16                                                                                                                                               Employer: TCS

Project Manager / Service Delivery Manager

Client: Home Depot, Atlanta GA

 

·         Manage onsite / Offsite Team of 10 members

·         Create and Project Plans and drive those plans to completion within the speculated time lines

·         Handle / Resolve all kinds of client issues and escalations

·         Work and deliver on rigid SLA’s from the client

·         Work with the client on strict budget and manage and deliver high value project with challenging resources

·         Create / Present periodic reports for the client.

 

 

June 13 to October 15                                                                                                                                                       Employer: TCS

IT Manager / Project Manager (Consumer Face Systems)

Client: EarthLink, Atlanta GA

·         Manage a team of 9 to 10 members comprise of onsite / offsite resources.

·         Experience in handling many project and driving them to completion within the time line provided by the client.

·         Create Project Plans on the inputs provided by the client and then delivering on those projects on the schedule time.

·         Create and give presentations to the clients on all the various projects and provided details updates on each one of them.

·         Experience dealing with all kinds of crises situation internal / external to avoid any kind of delays in project deliverables.

·         Experience in creating and presenting on weekly reports with the clients’ top level senior executives.

·         Experience in handling outage calls to get the issue closed in a reasonable time frame.

·         Experience in understanding and working on SLA’s and discuss with the clients to negotiate on the SLA’s.

·         Ability to understand client requirement accurately and translate it back to the offshore team to set up dead lines on those deliverables.

·         Achieve quite a few client appreciations for delivering and or managing multiple challenging projects successfully.

 

Feb 12 to May 13                                                                                                                                               Employer: UST Global

Team / Functional Lead for P-Sol (Equifax Personal Solutions Group)

Client: Equifax, Atlanta GA

 

·         Manage a team of 14 people 4 onsite 10 offsite.

·         I was engaged in as a Program Manager to make sure the success of this engagement.

·         Negotiating on SLA’s and overall deliverable to the client as per the client’s expectations.

·         Responsible for add / Reduce / Change /Move resources as per the changing challenges of this client.

·         Created and presented weekly / bi-weekly/ monthly / quarterly reports to keep the client informed on various achievements and challenges.

·         I was engaged in negotiating contract with the client with a new engagement.

·         Responsible for the Equifax Production System for P-SOL based application.

·         Attend all production related change meetings and responsible for making all kinds of decisions related to these changes going to production.

·         Responsible an approver for all Tickets related to changes and for changes that are remotely touching the P-SOL applications

·         Responsible for assigning the ticket based task to the team member that need to be completed by this team.

·         Maintain the sites of Equifax.com (Personal Solutions) for US / UK / Canada.

·         Maintain and Managed the Free Credit reports for Individuals and Adverse Actions for Individuals

·         Maintain the Small Business Site and Other Equifax Partners providing similar services like Transact.

·         Use Jira for all product / application releases. Experience with Sprint and groom product for subsequent release.

·         Responsible to work with the Developers and other teams for any issues related to the applications

·         Responsible for the Siebel portion of the P-SOL application and provide solutions in case of issues.

 

 

May 11 to Jan 12                                                                                                                               Employer: Prestige Staffing

Sr. Infrastructure Application Architect

Client: T-Mobile, Atlanta GA        

 

·         Support Mobile Application on Android Devise

·         Support the T-Mobile “My Account” Mobile Application

·         This is a Java / J2EE application with 32 instances.

·         Experience using Jira for all product releases along with MS Project.

·         Experience with Sprint and product grooming and next level release planning.

·         Use Active / Active Veritas Cluster for this application

·         Opennet is use to monitor the Environment

·         Opennet is also cluster across 2 nodes active / active.  One in East and other is on the West Cost.

·         Work with Vendors and Google for Publication of Android Application

·         Configure the Enterprise Monitoring System for T-Mobile Application on Android Device (HP Openview, Willy Interscope)

·         Support all kinds of customer issues for the Mobile Application

 

Jan 11 to April 11                                                                                                                                              Employer: Mastech Inc.  

Team Lead / Infrastructure Application Architect for Balance Manager – Proprietary of AT&T

Client: AT&T Atlanta GA

 

·         Responsible to Manage a Team of 8 members 2 onsite 4 offsite

·         Responsible for the Project Success as a lead to the project.

·         Engage on weekly / biweekly reports on the success / challenges of the project.

·         Maintain / Supported the proprietary ATT Application” Balance Manager” for I-Phone/IPad data Management.  

·         Responsible Troubleshoot and resolve any kind of issues in Production. Manage all related non-production servers.

·         Create Deployment Document from the Developers Release Notes.

·         Build of DR datacenter for this application. Strategies and configure the DR Failover policy.

·         Work and administer the Weblogic instances

·         Work on the application instance and configure and fine tune the instance.

·         Configure and administer the V-tier at the applications level.

·         Created SIS or Deployment Document based on the Release Notes published by the Developers

·         Experience with the deployment process for Production Environment

 

May 10 to Dec 10                                                                                                               Employer:  CSI Group of Companies

Application Support Engineer / Client Engagement Associates.

Client: Convergys Corporation, Atlanta, GA

                                         

·         I was involved in keeping the client (Cox Communication) engaged on regular basis with the new requirements.

·         Negotiated a sub contract with client for one of their new requirement.

·         Negotiated on the SLA.

·         Managed a team of 4 members who were working out of Cincinnati office of Convergys.

·         Install, Support and Manage Billing Applications for Cable and Wireless Clients.

·         Support Weblogic 9 &10 as these application runs on Weblogic.

·         Support any kinds of issue with these applications related to OS, Performance, Database etc.

·         Work on issues with Connection Manager between the Weblogic and AS400

·         Work on SSL between Weblogic and Connection Manager

·         Create and Cluster Manage Servers on Weblogic.

 

Work with V-Group Inc.  from July 1999 to April 2010  at various capacity and roles.

 

 July’ 07 to April ‘10                                                                                                                                         Employer: V-Group INC

Team Mentor / Lead System Engineer (Backup and Application Monitoring HP Open View)

Client: OMH, State of New York-Albany (Office of Mental Health)

                                                                                                               

·         Work as Unix System Administrator. Manage and Tune Server Performance

·         Configure HP Operations Manager from scratch. Also Setup HPOM Reports from scratch.

·         Setup SPI to monitor various aspect of the system like CPU / Memory / File System and Network Utilization

·         Setup triggers base auto action monitoring alerts.

·         Setup customized system level and customized level alerts.

·         Set up HP’s Performance Manager to collect data on various OMH system.

·         Set up various SPI to generate and gather all kinds of performance related for reporting and future growth purpose.

·         Set up SPI’s to detect any error or performance degradation on production system and escalate accordingly.

·         Configure and re-architect the HP enterprise backup system to enhance performance and reduce fail rate significantly.

·         Upgrade HP Data Protector upgrade from HPDP 5.5 to HPDP 6.0 and later to HPDP 6.1

·         Set up backup to disk technology and Virtual Tape Library, also setup RMAN for Database backup.

·         Develop scripts for Operation Manager monitoring / Data Protector Backups and other System Admin related activities.

·         Took training on HIPAA (Health Insurance Probability and Accountability Act) as a prerequisite to this position 

 

Oct’06 to July’07                                                                                                                                Employer: V-Group INC.  

Team Lead

Client: Vanguard Wayne –PA

 

Vanguard is one of the largest brokerage company of US with a turnover of ONE Trillion Dollars.

My responsibilities were to provide Level 3 support as a Team Lead.

 

 

·         I was responsible to manage the Level 3 team for the Graveyard Shift. Managed a team of 7 L3 professional.

·