Candidates About

ELIZABETH FLORES

OBJECTIVE

Obtain a position that will utilize my education and existing skills within a challenging environment for growth and career advancement.

EDUCATION:               

04/98 – 08/99                MTI COLLEGE OF BUSINESS AND TECHNOLOGY

Associates of Occupational Studies Degree in Business Administration with a concentration in Accounting

1997                             ROBERT E. LEE HIGH SCHOOL

                                    High School Diploma

AREAS OF SKILL AND KNOWLEDGE:

APPLICATIONS:                       Office 97 Suite, Office 2000, Office 2003, Office 2007, Office 2010, Office 2017 and SAP

OPERATING SYSTEMS:                       Visual Banker, Windows XP, Windows 2007-17

TYPING:                                   Average 80wpm

LANGUAGES:                           Fluent written and spoken English and Spanish

WORK EXPERIENCE

BAKER HUGHES A GE COMPANY                                                                                09/15 - Present

Customer Service Representative

Responsible for providing service to the Bently Nevada (Digital Solutions) division clientele by processing their purchase order requests and fulfilling quote requests for the North Region. This includes serving as a liaison contact between customer / sales manager / project technicians / field engineers / planners and manufacturing / logistics center to provide order status, order cancelation or correction, shipment tracking, invoice inquiries and customer account creation.

This includes correction of purchase orders for proper processing and handling; from shipping / payment terms, tax exemption status and product part number / description requirements.

Additionally, I am responsible for collecting on past dues from clientele, processing of tax documents for tax exempted entities, invoice corrections, inventory allocation for expedited orders and product return processing when needed. As well as, identification of customer's market status and allocation of product per Technical Government Regulations against risk countries.

Serve as a backup for colleagues and group coordinator as needed. Assisted in the developing of new customer survey program (L.A.R.I.) implementation that will begin this summer.

PEMEX PROCUREMENT INTERNATIONAL, INC.                                                          11/11 - 07/2014

Contracts Administrator                                                                                   As of 11/2011

Administer clients’ purchase orders through contacting the supplier to request price quotes and supporting documents to ensure that purchase orders are fulfilled based on PEMEX’s law and in accordance with PPI’s Framework Agreement terms and conditions.  Follow up on the purchase order status through the delivery of the services or equipment and the payoff of the supplier invoice.  Assist my department with the validation of prices for their inclusion in the corresponding supplier’s active price lists, including the preparation of the commercial price evaluation for manager’s approval. 

Prepare invitation letters, request for information (“RFI”) packages, contract drafts, amendment drafts, termination agreements, supplier commercial evaluations, market study research and feasibility studies for the negotiation projects assigned.  Ensure supplier response to the RFI is obtained, including legal documents.

Provide follow-up for the negotiation projects assigned and the operation activities in place for the active contracts assigned.

Administrative Assistant                                                                                  08/06 – 11/11

Provided administrative assistance to the contracts negotiation and the company Legal department.  My duties for both departments included; distribution of incoming mail, shipping of outgoing packages, supply ordering through internal representative, submission and monitoring of IT work orders and Human Resources document submission and approval for department personnel, including new hires.  Responsible for travel arrangements; hotel reservation, flight reservation and purchasing and travel expense report conciliation and submission to accounting department for processing. Responsible for contact database updates and supplier information confirmation, as well as, client contact information updates (PEMEX end users).

I also assisted each department individually as follows:

Contracts Negotiation Department: Maintain signed contracts filing system, have control of legal document drafts and final apostilled copies received and sent to and by suppliers for contracts under negotiation seeking legal approval as final copies.  Set up contract binders for signature and maintain contract binder organization as amendments were signed for the contracts.  Organize and coordinate meetings of up to twenty participants and learning workshops; lunch catering, supply ordering, meeting room set up, work station set up and agenda distribution.

Assisted my department in charge with document coordination during audits and proofreading contracts before submitting to legal for sanction.

Legal: Power of attorney declarations log maintenance, searching of law articles and contract clauses under review as requested by legal representatives.  Responsible for proofreading contracts and incoming documents for sanction, letters and review of legal document drafts and apostilled copies before submitting to legal representative.  Handling of highly confidential information especially that of lawsuits and employee laws and regulations on foreign employee contracts. 

EDWARD JONES INVESTMENTS – Houston, TX                                              05/04 – 08/06

Branch Office Administrator:  Served as administrative assistant to investment representative.  Manage multi-line telephone, open customer brokerage accounts, and process client transactions, make daily bank and post office runs, and process office utility invoice payments.  Process stock market transactions as instructed by financial advisor.  Maintain office filing system, order office supplies as needed.  Maintain branch under compliance regulations per SEC and audit requirements.  Coordinate client seminars and investment classes.  Maintain daily calendar, confirm office appointments and prepare client portfolio reports based on appointment objectives.  While running media ad in Spanish market newspaper: responsible for translation of material and fully responsible for proper handling of media based on compliance regulations.

WASHINGTON MUTUAL BANK, FA – Houston, TX                                            11/00 – 04/03

Operations Supervisor: Worked in a fast-paced environment providing customer service while supervising paying and receiving operations.  Functioned as a Paying & Receiving Teller, as well as a New Accounts Representative when needed.  Responsible for main vault and ATM balancing and supply.  Ensured daily transaction balancing to provide accurate record keeping and reports for audit and management requirements.  In addition, I worked closely with customers to meet their special needs; as well as with entire team in directing lobby traffic.  Additional duties included:  review and identification of fraudulent activity/items to prevent potential losses to the customer and bank.  Worked closely with management to maintain accurate staff scheduling and meet audit deadlines.

QUALIFICATIONS

·         Ability to excel at details, multi-tasking and working under pressure

·         Fast learner and self-initiative

·         Team player

·         Able to communicate well with others