Candidates About

Sanjana Arora, MBA, PMP

A technology-savvy business data analyst, project manager with experience across various domains. Aiming to utilize my strong prioritization and data analytical skills to achieve the goals of the company.

·         PMP certified Project manager

·         12+ years of experience as a project manager in life, property and casualty insurance and pension industries

·         Exploratory and descriptive data analysis on multiple projects using machine learning, advanced excel, pivot tables, vlookup, R and other statistical packages including Minitab and Statgraphics. Possess a good understanding of RDMS packages including MySQL and MS-Access.

·         Proficient in Web Analytics Applications like Google Analytics and Optimizely

·         As a business analyst, played key roles in requirements analysis, process design, process governance, research, data analysis, user acceptance testing (UAT), end-user support and training

·         As a project and operations manager, successfully lead business process operations related to actuarial analytics, defined benefit plans and medical records review

·         Managed IT projects related to underwriting support systems, pension valuation systems and reporting standardizations across global landscape. Played key roles in planning, budgeting, estimation, scheduling and resource management 

·         Ability to quickly grasp new processes and ideas, problem solving and effective presentation skills

·         Client and Change Management, Process improvement and scalability

MBA in Business Analytics                            University of Delaware, Newark, DE                                    Dec 2017

PMP Certification                                             PMI, USA                                                                                       June 2013

FLMI and FFSI Certification                          LOMA, USA                                                                                  June 2009

CHRISTIANA CARE HEALTH SYSTEM                                                                                                           Christiana, DE

Data Analyst                                                                                                                                              Sep 2017-Dec 2017

·         Completed ad-hoc projects relating to health care data, presentation on analysis results. Documented tasks in a timely and accurate manner including delineation of tasks, and operational efficiency.

·         Support the Labor Management team with data analysis and automation of internal processes using tools such as IBM’s ActionOI and SQL

·         Conduct detailed observations and data collection as needed on key processes

·         Support the quality team in process improvement projects related to patient’s welfare using Lean and Six Sigma methodology

·         Conduct statistical analysis of clinical data using Minitab and excel spreadsheets

UNIVERSITY OF DELAWARE                                                                                                                                Newark, DE

Graduate Assistant                                                                                                                                June 2017-Aug 2017

·         Requirement gathering using R-platform for a data analytics project

·         Data visualization and data mining techniques to analyze large data sets to generate custom database for research journals

Graduate Assistant                                                                                                                                  Sep 2015-Dec 2016

·         Prepared research papers using Google Analytics and other web based tools

·         Data analysis and excel based reports for research projects in organizational behavior and applied statistics

CORPORATION SERVICE COMPANY (CSC)                                                                                             Wilmington, DE

Internal Communication Specialist                                                                                                 Feb 2017-May 2017

·         Identified, measured and shared effective internal communication channels within CSC. Provided recommendations to leadership on best operational practices and usage

·         Created project plans with clear deliverables and timelines using project management methodologies and tools such as SharePoint

·         Gathered data through various channels including surveys, focus groups and face-to-face interviews.

·         Prepared and analyzed data to understand trends, effectiveness and best practices

MERCER CONSULTING                                                                                                                                Gurugram, India        

Project Manager/Business Analyst                                                                                                   Apr 2013-Feb 2015

·         Responsible for budget planning and revenue management of assigned pension plans

·         Managed operations of a 20-member actuarial and valuation support team for defined benefit plans

·         Standardized valuation process and learning cycles by removing redundancies

RR DONNELLEY                                                                                                                                                   Chennai, India                                                                                              

Project Manager/ Business Analyst                                                                                              Feb 2011- Mar 2013

·         Project manager/business analyst for implementation of the new underwriting software system (RiskRighter) across two locations in Chennai and Manila

·         Conducted requirements analysis, formulated test case scenarios, performed UAT and managed rollout including training across both locations

·         Facilitated creation of project plans, timelines, success criteria, issue logs, next steps, and status update reporting for a variety of initiatives

Operations Manager                                                                                                                            Aug 2006- Feb 2011

·         Managed operational aspects of a 25-member start-up actuarial analytics team engaged in Predictive Modeling, Capital Modeling and Reserving for a leading international P&C insurance client

·         Report standardization for reserving and capital modeling teams integrating best practices from various geographies

GE CAPITAL INTERNATIONAL SERVICES                                                                                              Gurugram, India                                                          

Medical Underwriter/Process Analyst                                                                                            Mar 2002-July 2006

·         Responsible for medical records review for a long-term care health insurance client

·         Coordinated with process improvement teams to develop efficiencies in production

·         Responsible for quality management of processes using Lean and six sigma methodologies