Candidates About

Omar Burgess

Summary Of Qualifications

Data entry and clerical professional proficient in Intuit Quickbooks, Filer Transfer Protocol, Microsoft Office—specifically Excel and Word. Produced measurable results by leveraging records management and call center experience with use of analytics, logistics and direct consumer insights.

Experience

Long Beach Hose & Coupling: Sales Associate ................................................ November, 2016 – Current

·         Assisted with customer quote inquiries, pricing verifications, filing and invoice packaging of purchase order requests via phone and email.

·         Took on added role of delivering to “concierge” customer accounts with inventory refills and custom orders accounting for $7,000 of new monthly business.

·         Created and tracked weekly outbound Excel sales reports, which helped increase annual sales by 31%.

Farmers Insurance Group: Liability Claims Adjuster.......................... November, 2015 – October, 2016

·         Obtained and verified medical records and diagnosis codes from physicians and chiropractors to negotiate bodily injury settlements with claimants, Medi-Cal/DHCS and medical providers.

·         Placed outbound calls and handled inbound customer calls via assigned queue to determine liability for auto accidents ensuring accurate, timely payment on over 200 claims monthly with 93% disposition rate.

·         Coordinated with attorneys and law enforcement agents on litigated claims, and inspected and approved payment on completed auto repairs to save over $50,000 in fraudulent claims.

Cheri Media Group: Digital Asset Librarian......................................... October, 2008 - September, 2015

·         Administered Amazon S3 server and created a strategy to migrate 20,000 files from various physical and digital media saving an estimated $6,000 annually.

·         Fulfilled layered, Photoshop image requests from marketing team members and clients within specified deadlines and ensured clear communication and tracking of usage rights

·         Performed basic data entry and research functions while overseeing the distribution and retrieval of assets to team members for multiple marketing campaigns.

Education

Middle Tennessee State University

B.S., Mass Communication with emphasis in Journalism.      

East Los Angeles College

Certificate for Health Information Coding Specialist in progress; anticipated completion June 2019.