Candidates About

EXPERIENCE

Fox Network Groups (FNG), New York, NY                                                                                                  July 2016 – Present

Desktop Architecture Engineer

▪       Senior JAMF Casper Suite Architect and OS X lead for all configuration and provisioning of all OS X hardware and software

▪       Windows package and configuration builder for images which include Windows 7 & 10, configuration and technical support

▪       Configure Network Switches and assign ports to specific VLANs

▪       Current project is to restructure our share drive storage and maintain a well organized NFS

▪       Office 365 support and account provisioning

▪       Managed Print servers for all NY locations

▪       Quality Assurance for all the Knowledge Base (KB) articles and review for final publishing of the Desktop support team

▪       Maintained Creston Conference room unit, software was installed on a company iPad and ensured all components could communicate to the processor for distribution of functions

Al Jazeera America LLC, New York, NY                                                                                          November 2013 – May 2016

Helpdesk Manager & Systems Engineer

▪       Supervised a total of 15 Level 1 + 2 technicians and provide direct level supervision in the Chain of Command, create helpdesk rotational schedule for 24x7 ON-SITE support as well as responsible for hiring of adequate IT team members

▪       In charge of purchasing and vendor relations, collected price information and made executive decisions regarding best options of hardware/software; projects included: (1) purchasing over 50 MacBook Pro’s for deployment to Digital production Team and 50 Thunderbolt displays to accompany (est. price $240,000), (2) purchase and renewal of JAMF Casper suite (Mac Management Service, hosted by our internal servers)

▪       Led teams of System Migrations/Integrations for multiple projects which included: (1) migrating servers from 2008 to 2012, (2) VMWare ESXi to Hyper V virtual Datacenters

▪       Manage, troubleshoot and provide 24x7 support for our Network Infrastructure systems to include our Windows Servers, virtual datacenter environment, file shares, Broadcast Systems such Avid iNEWS, Interplay, and all critical systems to our on Air delivery product ensuring downtime would not impact production working for a 24 hour News broadcasting company

▪       Manage, configure and troubleshoot Active Directory Services, Group Policies, DHCP, WDS, DNS, file, print and web servers (IIS) through Microsoft Server 2008/2012 and OS X servers

▪       Managed VMware Datacenter & ESXi server in our network hosting over 100 Virtual Machines (Servers and PC’s) and migrated obsolete hardware platforms to VM’s via VMware vCenter Converter

▪       Reviewed incident ticket report and based on analysis configured workflows that has increased productivity and alleviated Helpdesk workload through automation and policies that perform support and management functions on end user machines through scripts or management software (JSS, Puppet, Chef)

▪       Create monolithic images for Windows and OS X for distribution on WDS, SCCM, Casper Imaging and CloneZilla

▪       Provide Video Teleconferencing (VTC) Cisco & Shoretel support & Site administrator for licensed SaaS platforms and applications such as Adobe Creative Cloud, Box.com, WebEx and Shoretel conferencing systems

▪       Set up and maintain server managed antivirus for all desktops/laptops

▪       Support design software such as Media Composer, Cinema 4D, Final Cut Pro & Adobe Creative Cloud

▪       Install, configure and maintain JAMF Software Server (JSS) and JAMF Distribution Server (JDS) to include with clustering and load balancing that is accessible outside of the DMZ

▪       Setup and configure clustering and load balancing for webapps and application hosting servers on Windows and Linux servers

▪       Designed the server room structure on Racktables, rack monkey and MS Visio for two entire sites in different locations

▪       Administer a content management system (Adobe CQ5) of an enterprise environment that delivers our webpages

United States Marine Corps, Garden City, NY                                                                                    October 2012 – May 2015   

Information Technology and Electronics Maintenance Chief

▪       Accountable for a section of Seventy Marines, supervising all daily operational task and functions

▪       Serve as the enlisted advisor to the Officer in Charge and is responsible for conveying the Officer in Charge’s orders making sure all regulations are followed while carrying out day-to-day operations

▪       Governed Service Desk and Infrastructure Staff ensuring our service and delivery met the needs of the Marine Corps

▪       Financial analysis and logistical planning with Executive Officers regarding funds for the entire Battalion and distribution towards Communication assets

▪       Project leader for Communications Infrastructure- installation and management of our IT and Radio communications over a LAN/WAN and RF channels in HF, VHF and SHF

▪       Gathered and assessed data regarding service usage to create and maintain a capacity plan that was aligned with our mission and budget requirements

▪       Responsible for planning and executing individual and occupational specialty training for the Communications Platoon Marines by ensuring they can program and operate Satellite, HF and VHF radio systems both stand alone and in vehicles as well as telecommunication data, video and voice services through the Transition Switch Module so that they can use their capabilities as efficiently and effectively as possible ensuring each Marine is the best possible asset he can be to the mission

▪       Reduced cost by consolidating older resources and using the operational pieces to upgrade current systems such as PC’s with more RAM and faster, more expanded Hard drives

▪       Ensured Marines are properly trained on performing voice circuit switching, subscriber access and call service attendant capabilities and provide the capability to extend telephone and dial-up data services to remote subscribers as well as bandwidth management, multiplexing and technical control functions

▪       Plan, develop, coordinate and supervise all logistical needs of the Platoon as well as being responsible for the health, welfare, morale, administrative functions of the Marines under my charge

▪       Account for, properly maintain and prepare for contingency deployment of all Marines, weapons, materials and equipment assigned to the Platoon

▪       Guide Marines to progress in their military careers as well as assist and guide them for a successful transition into their civilian careers

United States Marine Corps, Marine Central Command Element – Kuwait                                          August 2004 – July 2011   

Senior Network Administrator, Electronic Repair Technician/ Maintenance Management Specialist

▪       Assigned as the Information Management Officer (IMO) and acted as the commander’s representative for all information management (IM) and information technology (IT) issues, ensured computer and communications security was up to date

▪       Configure network routers using RIPv2, OSPF protocols to recognize routing neighbors and adjacencies

▪       Configure DNS and DHCP servers on Windows 2008 Servers

▪       Advanced Active Directory account administration of users, groups, group policies (GPOs), organizational units, performed patches and software updates on all devices

▪       Creation of every user and computer account while tracking and maintaining inventory on NetManager

▪       Managed access to Non-classified Internet Protocol (IP) Router Network (NIPRNet) and Secret Internet Protocol (IP) Router Network (SIPRNet) owned by the Department of Defense also managed security on SIPRNet servers as this is a secure environment that was used to transmit classified information as well as SECRET information

▪       Troubleshot all 7 levels of the Open Systems Interconnection model from the physical components to the Application itself where the users communicate with their computers

▪       Patched network switch ports according to MAC address for strict policy computer access management to appropriate VLANs

▪       Maintained SharePoint site, ensured information was up to date, provided document management, assigned security permissions appropriately.  SharePoint was essential to Unit leaders who depended on the information being accurate

▪       Assigned as the Security Manager and was responsible for implementing the Information Security Program (ISP), served as the principal advisor to the commanding officer in matters pertaining to the classification, safeguarding, transmission and destruction of classified information; also developed security measures and procedures regarding visitors who required access to classified information and ensured that classified information was secured and provided access to appropriately cleared personnel

▪       Administer access to classified materials and issued appropriate access by verifying clearance level through Joint Personnel Adjudication System (JPAS) searches

▪       Performed Limited Technical Inspections, performed maintenance checks, troubleshoot items, performed corrective maintenance and quality control (QC) checks on all communication assets for maximum effectiveness and optimal performance- repairs include: Repair of HF, VHF and UHF radio equipment as well as antennas to include soldering or replacing of circuit cards and RF cables

▪       Performed computer and printer hardware repair including but not limited to HD, NIC, RAM, fan, power supply replacement,

▪       While deployed responsibilities included ensuring all aspects of communications and vehicle electronics were functional and safe to be used during logistical transportation that would allow them to reach the Command Center and have functional GPS Navigation systems in the vehicles

▪       Operated telephone switchboards used to communicate within an area of operation providing phone switch capabilities

▪       Responsible for reviewing and reconciling daily process reports, daily transaction listing and supply documentation for effective and accurate reporting to increase productivity while efficiently reducing costs, also monitored maintenance personnel, policies and procedures to ensure effective management of equipment, maintenance and material

▪       Compiled warehouse inventory and used various programs to order and complete maintenance transactions such as: Asset Tracking Logistics and Supply System (ATLASS), Supported Activities Supply System (SASSY) and Global Combat Supply Support (GCSS)

VOLUNTEER EXPERIENCE                                                                                               February 2015 - Present

 Make A Wish Foundation

Volunteer - Over 100+ hours volunteered between wish granting and having a child’s one true wish come true or writing stories on the wish journey experience or volunteering at events.  Helping kids with life-threatening diseases smile one wish at a time!