Candidates About

                                                           

                  Ezarhi T. Jacobs   

                                                               

                                                                       TECHNICAL DEXTERITIES

OS/PLATFORMS: MICROSOFT: Windows 2000-2008 and 2012 R2 Server, Windows NT 4.0, Windows 2000 Professional, Windows ME, Windows XP Professional with SP2, Windows 7 Professional, Windows 7 Enterprise, Windows 8, Windows 8.1, Windows 10 Professional, Windows 10 Enterprise, Windows Mobile Windows.

MAC OS:iBook, G3, G4, G5 MACBOOK 13, Pro,Air Mac OS X 10.5, 10.5.1, and 10.7, Mac OS , Leopard, Snow Leopard ,Lion, Mountain Lion platform.

HARDWARE: Microsoft Surface-3 & 4,Microsoft HUB, Dell-HP Desktops , Toshiba Laptops, Asus Laptops, Lenovo Laptops, Dell Laptops, Thin Client Dell WISE and HP t620, Apple Ipad Tablets, Amazon Tablets, Asus Tablet,  Samsung Tablets, Motherboards, video cards, NIC cards, Sound cards, DDR2 and DDR3 memories, CPUs (Intel and AMD),BLOOMBERG Terminal/, Healthcare Rubbermaid medical carts,

MAINFRAME: IBM MVS System/370 and 390, IBM AS 400,DEC VAX

ADMIN TOOLS: Active Directory, WSUS, SCCM, Services, Unix VI Editor, Windows RegEdit.

VIRTUALIZATION Applications: Citrix Metaframe,VMware 6.0

NETWORK PROTOCAL + TOOLS:  TCP/IP,  DNS, DHCP,  Tracert, Ipconfig ,Ping, Nslookup, Netstat, Pingpath, TeamVeiwer, Bomgar Remote Desktop, Intel LANDesk, HP Openview, PuTTy Juniper-Junos OS

ENCRYPTED Applications: Windows BitLocker, Sophos SafeGuard Encryption, Symantec Desktop Encryption

MESSAGING Applications:  Microsoft Exchange 2000-2016, Office 2000-2016, Office 365. Novell GroupWise 2014

HELPDESK Applications: Heat, Remedy, CA Unicenter, ServiceDesk and ServiceNow.

BANKING and FINANICIAL Applications: IManager, DRIpro, Micro pal, Factset, Datastreams, FirstCall, Reuters, Bridgestation, Business Objects, Bloomberg, DataStream FIMS, FMC Recon v4.0/5.0, ID Master3.0, Lexis-Nexis7.0, Morningstar Principia,

MUTLI-MEDIA Applications: Adobe Photoshop 3/4/5.5, Dreamweaver ,Macromedia Flash ,Platinum 4.0,

COMMUMICATIONS Applications: WebEx, Lotus Notes6.0,Outlook 2016,Office365,MS Exchange 2000-2016,Microsoft SharePoint 2007-2016.

IMAGING Applications: Ghost imaging software, IC3 imaging software, Casper Suite /Jamf

CONFERENCE ROOM Devices: Evoko, Polycom, Mircosoft HUB

UNIX SunOS/Solaris 2.5.1SPARC, Solaris 7.0, Solaris 7.0-10 Intel, 

POINT OF SALE Applications: Shopkeep, TouchBistro, & Clover Systems

SMARTPHONE Applications: Verizon Manager, Field Force Manager, Xora, AirWatch ,MobileIron, Cisco CallManager v 10, Verizon TeleNav, GPS Navigator Version 2.1

 

 

 

 

     

 

Desktop-Helpdesk Support (Consultant)                 CBS-Showtime April to Present

·         Support and Troubleshoot Office 2016 and 365 calendars

·         Create Shared Drive resources

·         Providing Access to drives

·         User data migrations to new Laptops and Desktops

·         Troubleshooting user issues via LANDesk.

·         Imaging and Adding Dell & Toshiba Laptops and HP Desktops nodes to Active directory

·         Prepared Video Conferencing: Polycom and Cisco WebX meetings

·         Upgrading IManager application

·         Troubleshooting IBook-MAC OS remote connectivity  Windows 7Desktop via Citrix

·         Resolving issues with VMware ESX involving outdated VMware Tools

·         Activate and De-activate User accounts in Active directory

·         Added Computers to the Domain in Active directory

·         Reset passwords in Active directory

·         Imaging HP Desktops 7010-7050 and Dell & Lenevo Laptops

 

Desktop Support Analyst.    (Consultant)               University of Staten Island Hospital Dec2017- Marc2017   .

·         Upgrading Citrix Receiver on Laptops and Desktops

·         Resolving issues with VMware ESX involving outdated VMware Tools

·         Utilize Windows 10 settings in regards to launching updates, Cortana and WiFi upon Medical carts

·         Troubleshooting scanner issues on Rubbermaid Mobile Computing Cart with mounted Lenovo Laptops

·         Troubleshooting mouse and printing issues under Allscripts application

·         Troubleshooting network connection via Cisco VOIP Phones and Desktop computers

·         Taking calls on Helpdesk Resetting passwords via Active Directory

·         Troubleshooting scanner and battery issues on Capsa Mobile Medical Carts upon mounted Lenovo Laptops.

 

Desktop-LAN Support .     (Consultant)             Yildiz Holding/Pladis New York, NY  Aug-2017 to Dec-2017

·         Install, configure & troubleshoot: Microsoft Windows 7 & 10, Office 2016, Outlook/Exchange

·         Create Shared Drive resources

·         Providing Access to drives

·         Supported and prepared conference rooms for Business Skype corresponds via Microsoft HUB platforms and Polycom platforms.

·         User data migrations to new Laptops and Desktops

·         Support and Troubleshoot Office 2016 and 365 calendars

·         Troubleshooting Symantec encryption logins

·         Supported POS(Point of Sale) application  TouchBristo on Clover systems hardware.

·         Supporting High echelon Users such as Vice Presidents, Managers and CEO

·         Troubleshooting MAC OS performance issues via Activity Monitor 

·         Resolving issues with VMware ESX involving outdated VMware Tools

·         Activate and De-activate User accounts in Active directory

·         Added Computers to the Domain in Active directory

·         Reset passwords in Active directory

·         Training End Users on avoiding application interventions.

·         Trouble shooting Office365 and 2016 applications

·         End-User Support via Remote tools on Windows 7 and Mac Platforms

·         Assisted with Upgrading BIOS and device firmware on the IBM and Dell servers.

·         Assist with monitoring and troubleshooting issues on servers; provision and decommission physical and virtual servers where required.

·         Utilizing Windows Server Update Services (WSUS) technology to deploy the latest Microsoft product updates.

·         Configure Canon Secure Print for USERS

·         Respond promptly to all incoming client issues in-person, by phone, via email or by chat

·         CONTINUED

·         Document issue status and provide updates to management and end-users in near real-time

·         Create and maintain user accounts, passwords, data integrity, system access & security

·         Inventory and asset management, conference room preventative maintenance, and e-recycling

·         Supporting a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

·         Ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

·         Laptop and desktop imaging, deployment and recovery

·         Supported CPN via Juniper/Junos

 

Desktop Support Special Project.    (Consultant)                 Administration Child Protective services New York, NY May-2017 to Aug2017

·         Install, configure & troubleshoot: Microsoft Windows 7 & 10, Office 2010,

·         Supporting High echelon Users such as Vice Presidents, Managers and Supervisors

·         Outlook/Exchange, Project, Visio, IE, Printers, desktop/laptop hardware components.

·         Troubleshooting MAC OS performance issues via Activity Monitor 

·         Training End Users on avoiding  application interventions

·         Resetting passwords and voicemail  pins Cisco CallManager

·         Smartphone enrollment  via Verizon Account Management,  Verizon XORA, and TIMS/ Telecom Inventory Management System

·         Managed Smartphone Applications via Airwatch

·         Plan and organize regular PC service improvements (ex: icons, connectivity, patching), desktop image delivery, and technical management processes 

·         Assist in maintaining an inventory of IT hardware and software asset management.

·         Handle the disposal of the end of life equipment by following standard procedures

·         Use remote access software to troubleshoot technical problems

·         Identify, diagnose, and resolve Tier II IT problems related to personal computer hardware, software applications, and mobile devices at assigned site(s)

·         Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, Smartphones, iPads, and peripherals

 

LAN Admin/ Desktop Engineer      (Consultant)        ConED, Brooklyn New York                  May-2016 to Feb2017

·         Supporting Windows 7, 8 and 10 in addition with minimal support on MAC platform. User data migrations to new Laptops and Desktops

·         Supporting High echelon Users such as Vice Presidents, Managers and Supervisors

·         Create Shared Drive resources

·         Providing Access to drives

·         Activate and De-activate User accounts in Active directory

·         Added Computers to the Domain in Active directory

·         Reset passwords in Active directory

·         Resolving issues with VMware ESX involving outdated VMware Tools

·         Training End Users on avoiding  application interventions.

·         Utilize Windows 8 &10 settings in regards to launching updates, Cortana and WiFi upon Windows surface laptops.

·         Utilizing Windows Server Update Services (WSUS) to deploy the latest Microsoft product updates.

·         Managed Smartphone Applications via Airwatch

·         CONTINUED

·         Smartphone enrollment  via Verizon Account Management,  Verizon XORA, and TIMS/ Telecom Inventory Management System

·         Troubleshooting Cisco VOIP issues by Delete and Recreating a Phone in Cisco CallManager due to configuration file corruption on the 7960 Series

·         Resetting passwords and voicemail  pins Cisco CallManager

·         Troubleshooting network end users on Cisco ASR 1013 Router

·         Handling 20-30 calls a day

·         Remote Desktop support For Control Centers

·         Remote Desktop support for residential end users.

·         Troubleshooting Cisco VOIP issues with DNS and DHCP by resetting phone to factory default settings on the 7960 Series

·         RegEdit troubleshooting applications and user profiles

·         Supported seven members of Upper Management Laptops during post Windows 10 Migrations

·         Troubleshooting Office365 subscription notices and  Product deactivated issues

·         Setting up SMTP client submission in Office 365

·         Devices utilizing muliti media and communication applications.

·         Installing Windows 7 in Parallels proceeding MAC OS 10 .10 Yosemite platform

·         Frequent white glove focus Support proceeding Surface Laptops for a total of four Managers

·         Running Patches and Firmware on HP Latex 315 Printers/Plotters

·         Manage Printer security via PIN on XEROX Copiers/printers

·         Running patches and Firmware on IBM Server System x3550 M2

·         Utilizing Active Directory for purpose of node and profile inventory.

·         Supports and maintains user account information including rights, security and systems groups.

·         Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal

·         Provide maintenance and support of the physical and virtual servers as required. for their day to day operation and utilization for Disaster Recovery activities.

·         Participate in the patch management process and deployments of Security patches to Windows servers.

·         Perform any required software deployments via SCCM or manual process upon request

·         Support Mainframe Attachmate software emulators on Client region.

·         Assisted with Upgrading BIOS and device firmware on the IBM and Dell servers.

·         Assist with monitoring and troubleshooting issues on servers; provision and decommission physical and virtual servers where required.

·         Run network cabling in Server Room Location

·         Edit automated scripts that were allocated to Web base applications

·         Install and troubleshoot Client bases Citrix issues.

·         Configuring WebEx Meeting on different nodes.

 

 

 

 

 

 

 

 

 

Helpdesk-Desktop Support and Field support    (Consultant)       YMCA    New York City       Mar2016-April2016

·         Troubleshoot and support of IBM AS400 connectivity to Windows 7 client

·         User data migrations to new Laptops and Desktops

·         Create Shared Drive resources

·         Providing Access to drives

·         Supported POS(Point of Sale) application  Shopkeeper  Clover hardward

·         Office 365 support troubleshooting Cloud Drive mirroring

·         Supported OS X El Capitan – version 10.11

·         Installing Windows 7 in Parallels

· Supported user accounts via Active Directory

·         Prepared Video Conferencing: Polycom and Cisco WebX

·         End-User Support via Remote tools on Windows 7 and Mac Platforms

·         Troubleshooting network end users on  Cisco ASR 1006-X

·         Utilizing Windows Server Update Services (WSUS)  technology to deploy the latest Microsoft product updates.

·         Handling 20-30 calls a day

·         Remote Desktop support For Control Centers

·         Resetting passwords and voicemail  pins Cisco CallManager

·         Troubleshooting Cisco VOIP issues by Delete and Recreating profiles via Phone Cisco CallManager due to configuration file corruption on the 8800 Series

·         Creating and Updating trouble tickets

·         Troubleshooting Office365 subscription notices and  Product deactivated issues

·         Resolving issues on Office 365 calendar and contacts on mobile devices

·         Troubleshooting media transfer from Windows DVD soft to DaVinci Resolve 12

·         Install and support Windows 8 and 10 for high echelon executive laptops.

·         Manage Printer security via PIN on XEROX Copiers/printers

·         Setup ZOOM VIDEO conferencing or Cisco Video depending on Location

·         Blackberry support, e-mail configuration and activation via Verizon App

·         Trouble Shooting hardware connectivity utilizing LAN Toner and Probe devices

·         Hardware/Software troubleshooting and support on Laptop and Desktop

·         End-User Support Remote and Onsite

·         Utilizing Remote Desktop, SCCM and Bomgar remote tools to resolves remote client issues

·         SCCM installations and software verification.

 

 

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