Candidates About

Derrick L Alexander

KEY TECHNICAL SKILLS

• MS Windows XP, Vista, 7, 8, 10
• MacOS 10, Sierra
• MS System Center Configuration Manager
• MSI & Windows Installer Technology
• VMWare Workstation and Oracle VirtualBox, VMWare Fusion
• Wise Package Studio, Flexera, Casper Composer
• Casper Suite 9.x
• Vendor .MSI customisation using Transforms (.MST)
• Scripting technologies (i.e. VB Script, C#, AppleScript, Bash Shell Script)
• Imaging technologies (i.e. SCCM OSD, MDT, Casper Imaging)
• Apple Volume Purchase and Device Enrollment Programs

EDUCATION / TRAINING

The Chubb Institute, Springfield, PA                                                                                        July 2001- June 2002

Network Engineering and Data Communication                                                                           Graduation Date June 2002

                                                                                                                                                                 GPA 3.75

New Horizons, King of Prussia, PA                                                                                   

MS Windows 2000 Network and Operating System Essentials                                                                     September, 2002   

Implementing MS Windows 2000 Professional and Server                                                                  January, 2003

Implementing MS System Center Configuration Manager 2007                                                                June 2009

Jamf Pro, Philadelphia, PA

Casper Certified Technician                                                                                                                         June 2016

WORK EXPERIENCE

Amerihealth Caritas Family of Companies, Philadelphia, PA

Desktop Platform Engineer                                                                                               January 2014 – Present

• Evaluate incoming software for enterprise compatibility and usability.
• Determine company standards for company iOS and Windows based tablets.
• Windows application packaging and/or re-packaging using Flexera InstallShield tools. 
• Mac OS application packaging and re-packaging using Casper Composer and/or Packages for Mac.
• Development, deployment, and maintenance of computer images using MS System Center Configuration Manager 2012 and MS Deployment Toolkit and Casper Imaging, respectfully.
• Install and troubleshoot applications for Mac OS X.
• Manage and deploy Mac OS applications using Casper Admin and Jamf Software Server.
• Windows 10 and Office 2013 implementation.
• iOS mobile device management using Jamf Pro and IBM MaaS360. 

TekSystems, Cincinnati, OH                                                                                                  October 2011 – December 2013

Application Packaging Expert – Contract Role - General Electric

• Working in an Application Packaging role for standardised and ‘locked down’ environments.
• Application virtualization through VMWare ThinApp.
• Documentation of all tasks, activities, relating to the Application Packaging role.
• Manage packaging projects with Wise Packaging Studio.
• Work with requestors with testing and reconfiguring packages for different lines of businesses and languages.
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Keystone Mercy Health Plan, Philadelphia, PA                                                           August 2006- July 2011

Desktop Engineer II

• Evaluate software for enterprise compatibility and usability.
• Determine company standards for company hardware, including desktops, laptops, printers, and high end pc’s.
• Application packaging and/or re-packaging using Wise Package Studio for desktop and server deployments. 
• Corporate wide electronic software distribution using MS System Center Configuration Manager 2007.
• Evaluated, implemented, and maintaining a desktop/Citrix performance monitoring tool, Citrix EdgeSight Server and providing requested reports to support teams.
• Development, deployment, and maintenance of all computer images for each hardware platform in use through using MS System Center Configuration Manager 2007 and Symantec Ghost.
• Install and troubleshoot applications for Mac OS X.
• Responsible for upgrading the enterprise to MS Office 2007, MS Office 2010, and Windows 7.

Keystone Mercy Health Plan, Philadelphia, PA                                                      July 2005- July 2006

Technical Support Analyst II

• Create and manage user accounts and directory access via Active Directory.
• Create MS Exchange mailboxes and internet email addresses.
• Provide internet access via Cisco Secure ACS.
• Provide Level 2 deskside software support for onsite users.
• Evaluate hardware failures, reassign for warranty work, and repair out warranty machines.

• Prepare unattended MS security patch installation CD-ROM’s for remote users.
• Update non-docked laptops with MS security patches and virus definitions.
• Inventory and track incoming software and licenses for the Desktop Support Services group.
• Install and support personal handheld devices (Palm/PocketPc)

Keystone Mercy Health Plan, Philadelphia, PA                                                      April 2002- June 2005

Technical Support Analyst I

• Provide Level 1 support via phone or email.
• Assist Level 2 and 3 technicians with desk side support calls of hardware/software problem resolution.
• Configure and deploy software/hardware to meet employee needs.
• Provide helpdesk support to the internal employee network and the external client network.
• Prepare unattended MS security patch installation CD-ROM’s for remote users.
• Update non-docked laptops with MS security patches and virus definitions.
• Inventory and track incoming software for the Desktop Support Services group.

CERTIFICATIONS

Microsoft Certified Professional – Windows 2000 Professional\Server

Casper Certified Technician -  Casper Suite 9.x