Candidates About

Vladimir Herrera

Technical Skills:

Operating Systems: Windows client and server Active directory, Group Policy TCP/IP, Power Shell Scripting Routers, Switches, flukes, toners  & wiring testing tools, Switches, Setting up/configuring/image desktops and laptops, OS data migration, Microsoft Office, HD video-Audio equipment, Networked and local printers , projectors, Pro-watch server, log me in, Team viewer, Smart Phones support, Cisco unity, Cudatel, Arc Serve, array of Antivirus, Retrospect, Veritas, Proteus, Team Viewer, go to meeting Email Support Platforms: Lotus Notes, exchange, outlook, Windows Image platforms with MDT and SCCM, Bomgar , Image X

Mac: Macintosh client and server UBUNTU, VM-Ware, Citrix, apple portable devices, carbon copy, Safari, Apple Remote desktop, Adobe: Illustrator, Polycom devices, Microsoft Office, Photoshop, InDesign, Image-Ready, Premier, FileMaker, Font management, Ipass-vpn, rsa secure ID, transmit, fetch, k4 app server, Centrify, Maas360, absolute manage, Jamf Casper Suite, go to assist

Platform by Per Scholas, Bronx NY

Recent graduate from an intensive Application Support training with over 480 hours of hands on training. Skills on how to evaluate, improve, and manage internal ITIL framework without disrupting the organizations current operations. Support applications smooth functioning via troubleshooting, conducting analysis and research.

Platform by Per Scholas:                               Application Support training                                                               December 2017 to march 2018

                                                                                                                                                                                                Bronx NY

Software: JIRA, ServiceNow, Atlassian

Frameworks: ITIL, Agile-Scrum, Apache, Web Services, Jira, slack, Wordpress, A+ CompTIA + Network Security,

Professional Experience:

Linklater LLP                                                                                                                                                        New York, New York

Desktop Support Analyst Audio and video                                                                                  March 2016 to October 2017

• Group Policy, troubleshooting, including security settings and configurations
• Configured corporate teleconferencing equipment
• Troubleshoot printers, service kit, toner, add location, move
• Upgrade workstation with SSD HD, prepping them to image
• Testbed images in a VMWARE environment
• Configured and troubleshoot Laptops and desktops  
• Responded, updated, follow up status of tickets daily
• Troubleshoot teleconferencing Polycom equipment and conference rooms
• Keep maintenance records of video camera, projectors, sound amplifiers and microphones
• Support clients with day to day tickets request in business software, Hardware, printer, Active Directory Accounts
• Ensemble and breakdown of video sound equipment as required
• Video Film conferences for later distributions among partners
• Active team member on migration and troubleshooting from windows7 to windows ver10 Omnis devices                   

Burberry London                                                                                                                                                   New York New York

Desktop Support warehouse support                                                                                                             November 2015 to march 2016

• Troubleshoot business applications
• Manage Mac Infrastructure, Casper Suite, Jamf
• Troubleshoot Windows 10, Mac Images and Packaging PKG files OS Image deployment, inventory Management
• Support Mac & PC desktops and laptops access to VPN
• MSI packaging and repackaging for windows
• Troubleshoot Mac OSX issues and business applications
• Firs line support for scanners works stations
• MDM Enroll Mobil devices on Airwatch
• Troubleshoot scanners and barcode readers for pickers
• Printer support, Maintenance Kit, Tonners

Joe Fresh

Mac &PC Desktop Engineer – Junior Administrator                                                                                 New York – New York

August 2014 – March 2015

• Support Headquarters office and retail stores with IT issues
• Move Add changes request, OSD Image deployment, inventory Management                             75% Mac 25% pc
• Coordinate visiting technicians service warranty equipment                                                          mavericks, Yosemite
• Configured, and support on video conference meetings                                                                         win7, win8
• Troubleshoot designers adobe suite products, Wacom tablets, MS Office 365                                      Remedy
• Create and update incident tickets via remedy
• Active Directory administration of OU’s, resources, security principals
• MSI packaging and repackaging for windows and mac
• Coordinate purchase of new equipment
• Push software packages updates via SCCM
• Cisco phone unity support and troubleshoot, VPN access,
• Font management, teleconference equipment management   

EMBLEM HEALTH

Senior Desktop engineer / Rollout technical Lead                                                                                           New York, New York                                                                                                                                                                                        October 2013 to June 2014

• Software push of business applications and confirm install and or troubleshoot
• Respond and update tickets via ticketing system, disable and unlock AD accounts
• Manage inventory as well as warranty status of equipment and coordinate tech visits
• Coordinate and complete special projects as assigned within specifications and schedule. 
• Perform move add and changes, responsible for printing supplies and print issues
• Coordinate Audio and video equipment in conference rooms

Time Inc.

2^nd level Desktop support consultant                                                                                                                                                                                                                                                                                                                                                 May 2013 to October

                                                                                                                                                                                   New York, New York

• Provide 2^nd level desktop for approximately 1k users spread among different brands such style, people in Español
• Smart phone and Tablet support as well as enrollment in Maas360 tracking system
• Responded and Update tickets using Service Now and Remedy Tracking system
• Participate and act as a liaison between the internal customer and other I.T. departments with regard to staff and application changes, acquisition requests and system problems.
• Install and maintain new desktop systems, hardware and software, support systems including MAC’s and/or PCs.
• Performed hardware & software installation, maintenance and print administration.
• Coordinate and complete special projects as assigned within specifications and schedule.
• Active Directory Administration, configured and troubleshoot corporate programs, Office, Browser PDF doc, Fonts
• Troubleshoot conference rooms issues, creston panel, laptops, projectors, audio and cameras, Bomgar remote tool
• Install and troubleshoot Preproduction Adobe Products

Education: GED

Learning Tree International, NYC

Languages: English and Spanish

Certification: Microsoft Certified Professional1, MCTS

Call tracking Software: gotoassist, Remedy, Track It, Heat, Remedy, Service Now, spice-works, lotus notes