Candidates About

Recruitment Process Outsource                       Global Operations                    Employee Training       Process Creation                                    Project Implementation                        Expatriate Experience 

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IBM (several positions held during career progression)                                                                  

·         Global Operations Delivery Executive  (Frisco, TX)                Jan 2015 – Present

Operational management of global teams delivering end to end recruitment services for multiple accounts.

·         Implementation of a global delivery service team

·         Creation and oversight of operational processes

·         Daily maintenance of service deliverables

·         SuccessFactors ATS process and system implementation/training

·         Accountable of financial forecast planning

·         Director of Operations  (Shanghai, China)                               Oct 2012 – Jan 2015

Director of China operations related to RPO delivery for Eli Lilly and Company, a Fortune 500 global pharmaceutical organization.

·         Process and program implementation/training

o   General RPO understanding and process

o   Brassring ATS implementation/training

·         Client management

o   Quarterly business reviews

o   Monthly reporting/invoicing

o   Operational direction in response for executive escalations

·         Team management

o   Oversight of daily production for a team of 24 to meet expected KPIs

o   Process control assuring alignment between client expectations and service level agreements

·         Operations Manager  (Frisco, TX)                                            Jun 2011 – Oct 2012

Oversight and management of delivery teams offering RPO service for Baker Hughes, an oil and gas company operating in over 90 countries.

·         Team management

o   Responsible for daily management of a team of 20 recruiters and staffing consultants 

o   Initial creation of metrics utilized to monitor program success and provide transparency to recruitment activity

·         Training

o   Ongoing internal new hire training of 160+ individuals

§  Taleo utilization training

§  General RPO understanding

·         Liaison Manager  (Frisco, TX)                                     Jun 2010 – Jun 2011

Recruiting consultant offering direction on individual openings for United Health Group, A Fortune 500 organization offering diversified managed health care.

·         RPO consultant

o   Management of rotating deck of 75 openings at all times

o   Accountable for hitting established SLAs:

§  Expected client communication

§  Candidate review and delivery

§  Monthly hire goals

§  Overall account satisfaction

North Texas Employment Solutions

·         Recruitment Manager  (Lewisville, TX)                                   Jun 2001 – Mar 2010

North Texas Employment Solutions is a locally owned staffing firm specializing in light industrial, clerical, and Class A CDL drivers. 

·         Management

o   Responsible for daily production

§  Sales

§  Interviews

§  Client retention

·         Payroll

o   Delivery of weekly payroll based on rotating staff and salary

·         Sales and marketing

o   Development of marketing program

§  Strategic direction of company branding

§  Development of promotion materials

§  Production of television commercial aired repeatedly  on FOX television

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University of Texas @ Dallas

M.A. Interdisciplinary Studies – 2007

University of Oklahoma

B.A. Communication – 2001