Candidates About

 

Joseph Augsburger

 

 

Highly driven business solutions professional with passion for operations analysis seeking a challenging position within a diverse collaborative team environment where I may effectively utilize my proven IT project management acumen, demonstrated business analysis expertise to achieve maximum businesses ROI and operational efficiencies.

§  Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives, managers, customers, vendors and subject matter experts

§  Strong analytical and project management skills, including thorough understanding of how to interpret customer business needs and translate them to into application and operational requirements

§  Solid problem solving skills, as well as strong presentation, inter-personal and communication skills 

§  Proven ability to effectively lead and manage several complex projects simultaneously in a diverse team environment

 

eCommerce Project Manager / Scrum Master / Business Analyst (Consultant)                  2/2013– Present

Legendary Sale Enterprises (LegendarySale.com)                                                                                      Highland, CA

§  Currently fully engaged as lead ecommerce project manager for complex SDLC waterfall/agile scrum multi-domain CMS solution project to enable key functionalities to achieve high priority operational and business objectives

§  Lead business analyst role for several complex IT/web projects, business requirements gathering (Visio), eliciting requirements and translating these into detailed user stories, serving as primary liaison between business and IT  

§  Play lead role for UI/UX web design (wire-framing and mockups) for several fully responsive B2C ecommerce websites, from initial proof of concept (POC) development, QA, UAT, production go-live launch and support

§  Utilize agile project management methodologies, including scrum (Certified Scrum Master) and Kanban to effectively manage overseas development team, creation and grooming of user stories, backlog estimation and prioritization  

§  Play lead ecommerce consultant role, providing key leadership and planning support for Google Adwords PPC marketing strategy, Amazon product feed management, comprehensive website SEO strategy, RSS, online marketing

§  Illicit business requirements and compose a wide variety of documentation including various reports, training materials, SOP, project charters, BRD, functional specifications, vendor correspondence, and newsletters

§  Create screen wireframes (Balsamiq) that convey the screen data, content, and functionality as well as the essence of the UI behavioral design, coordination with third-party graphic designers and in-house web design team

§  Technologies: SDLC, HTML, CSS, XML, SEO, SDLC, scrum, Kanban, Visio, Adobe Photoshop, MindJet, ImageReady, WordPress, Javascript, PPC, SQL, RSS, copyediting, Java, Microsoft Excel (advanced), Balsamic

§  Successful Web 3.0 B2C website launches (ideation to go-live) during my tenure include LegendarySale.com, Hydro2Go.com, SepticSupplier.com, MaxAquaria.com, YourAmazonSupplier.com, among several others

§  I have provided a wide variety of IT project consultation services to Legendary Sale as outlined above since February 2013 on a part-time/full-time basis depending on availability due to other priority external consulting roles I have accepted during this period.

 

Associate Instructor – Business Information Technology (PTE)                                                            1/2011 - Present

University of La Verne (LaVerne.edu)                                                                                                           La Verne, CA

§  Fully develop and effectively deliver engaging course content to a diverse population of both undergraduate and graduate students.  Teaching emphasis on IT project management and organizational change management.

§  Areas of Expertise: Business Administration, Project Management (PMI), Business Technology, Organization Leadership, Managerial Decision Making, Business Process Reengineering, Strategic Planning

§  I have enjoyed teaching evening courses at University of La Verne to working adults on a part-time basis since January 2011 and fully coordinate my teaching availability around my priority full-time employment roles to avoid any potential scheduling conflicts.     

 

Business Analyst  - Enterprise ServiceNow Deployment (Consultant)                                                    10/2017 – 3/2018

Loma Linda University Health (LLU.edu)                                                                                                    Loma Linda, CA

§  Lead business analyst role for enterprise deployment of ServiceNow cloud hosted CRM ERP, business requirements gathering, formal presentations to leadership, AS-IS and TO-BE process flows, wire-framing using Balsamiq, Visio

§  Perform alternative solutions analysis, scrum master, reports generation, vendor communications, UI/UX design, scrum master duties, UAT, develop and facilitate workshops for customer portal request catalog build-out, leadership

§  User stories generation, functional specifications definition, communication with development team, prioritization of project portfolio, business intelligence, develop and perform technical user training, project budget management, JAD

§  Gap analysis, mock-ups, cost/benefit analysis, feasibility analysis, proof of concept (POC), develop business cases, business process design, communication plan, change management, presentations to leadership, user training

§  Business intelligence lead assistance in identification and capture of key performance indicator (KPI) metrics data to provide business value to leadership team to assist in real-time performance assessment and decision making

§  Successful Completion of 40 hours ITIL ServiceNow professional training including ServiceNow Fundamentals, CMDB Management, ITSM Fundamentals, Project Portfolio Management, ServiceNow Administration

§  I accepted this role at LLUH on a contract-to-hire basis with the full intention of converting to a FTE before this role unexpectedly ended due to capital budget cuts.  An unsolicited letter of recommendation from my immediate supervisor in this role is available upon request.   

 

Business Analyst  / Business Systems Analyst (Consultant)                                                                       7/2017– 9/2017

PreludeSys (PreludeSys.com)                                                                                                                           Irvine, CA

§  Lead business analyst role for external client projects including ERP replacement, business requirements gathering, presentations, AS-IS and TO-BE process flows, Balsamiq, Visio, alternative solutions analysis, GAP analysis, reports

§  Serve as primary conduit of information between vendors and client, vendor communications, UI/UX design, SDLC, project leadership, project budgeting, project planning, UI/UX design, GAP analysis, cost/benefit analysis

§  Project status reports, change control management, BRD creation, and functional requirements definition

§  Apply problem-solving skills to uncover relationships between symptoms and causes of a problem in order to identify viable solutions, gather and prepare formal recommendations for approval by client leadership stakeholders

§  I accepted this role at PreludeSys with the intent of working on a specific project for a client based in Covina, CA.  During the interim period, I agreed to complete multiple projects for a different client based in Irvine, CA.  After successfully delivering these projects to full client satisfaction, the original project I was hired on to manage was unexpectedly cancelled which explains my short tenure in this role.    

 

Business Analyst – UCPath Project - PeopleSoft HCM Deployment (Consultant)                               9/2016 – 2/2017

University of California Riverside (UCR.edu)                                                                                             Riverside, CA

§  Lead business analyst role for enterprise deployment of UCPath PeopleSoft HCM, applying technical expertise and business system analysis concepts to identify, evaluate and define complex systems scope and objectives

§  Perform business and functional analyses and create detailed business and functional requirements, documentation, process flows (UML), and data mappings for UC Path projects, FSDD, meeting facilitation with SMEs, JIRA

§  Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design ERP deployment, SharePoint, business requirements gathering, change management

§  Perform key data validation during migration from legacy solutions to ERP, SQL, GAP analysis, serve as primary liaison between internal and external resources, UAT, WBS, BPR, IT project management and coordination

§  Provide key business intelligence strategy assistance, working with department SMEs to identify and capture KPI metrics required for ongoing performance assessment and decision making, analytics, reporting, benchmarking

§  I primarily accepted this short-term consulting role at UCR to gain additional enterprise project management experience while also gaining valuable hands-on experience with PeopleSoft HCM.  Having achieved these primary objectives and after completing my initial 6-month agreed upon contract term I opted not to accept contract extension offer in order to pursue other opportunities.     

 

IT Project Manager / Business Process Engineer (Consultant)                                                           6/2015 – 8/2016

Inland Empire Health Plan (IEHP.org)                                                                                                    Rancho Cucamonga, CA

§  Effectively manage a wide variety of highly visible complex IT projects while working within tight deadlines in diverse team environment consisting of external vendors, business SMEs, upper management and technical resources.

§  Provide key business analysis functions for various IT projects including business requirements gathering,  WBS, BPR, GAP analysis, documenting AS-IS and TO-BE process flows using UML notation, System Requirements Specification (SRS) creation, feasibility studies, QA, UAT facilitation and planning, business cases, user stories

§  Effective interaction with various third-party vendors, overseeing reporting and resolution of various bugs and deployment of software fixes, weekly status reports (WSRs) generation, project communications, gap analysis

§  Effectively manage the entire project lifecycle, SDLC, development and communication of project plans to leadership, ensuring successful project delivery within agreed upon scope, timeline and budget, risk mitigation

§  Refinement of project portfolio to adhere to LEAN project management efficiency guidelines, maximizing ROI

§  Develop and execute detailed project plans with approved timeline and budget, ensuring the right project teams are in place and the deliverables timelines are clearly defined, change management, vendor relationship management

§  Scrum master duties for international development team, agile, QA and UAT coordination, key assistance during transition of projects to operations go-live, lessons learned, ongoing refinement of project management methodology

§  Lead project manager role for Esri Healthcare GIS, Socrates (OpenSIS), HRIS, LMS (TorchLMS), Eligibility & Enrollment CMS process enhancements, Utilization Management Inpatient Admissions Webform, Argus, etc.

§  I accepted this consulting role with the full intention of eventually converting to a FTE.  Unfortunately, the conversion pay rate offered by IEHP was not acceptable so I opted to remain a consultant throughout my tenure until I ultimately decided to pursue other opportunities.

 

Project Manager / Digital Experience Business Solutions Product Manager (Consultant)               10/2014 – 1/2015

Southern California Edison (SCE.com)                                                                                                        Irwindale, CA

§  Lead project manager (PM) role for SCE.com public-facing corporate e-commerce website launch, integration of legacy .NET Web applications & migration to IBM WebSphere Commerce Enterprise CMS platform

§  Effectively manage detailed project plan using Microsoft Project, baselining plan on weekly basis, while making weekly project status presentations to leadership team, effectively managing project change requests (change control)

§  Provide key web project knowledge and expertise for development of Web 3.0 B2C e-commerce website featuring responsive design, implementation of single sign-on (SSO) using Tivoli Federated Identity Manager and related services, ensuring ongoing vendor collaboration throughout project lifecycle, UAT test plans development

§  Effectively manage and coordinate functional specifications document (FSD) approval process, key participation in ongoing workshops to ensure active participation of various SMEs and business stakeholders throughout project lifecycle, requirements gathering, JAD, scrum, agile development, project communication plan, gap analysis

§  Oversee change management / change request (CR) processes, effectively capture and consolidate SME feedback and CRs, ongoing collaboration with vendor PM throughout project lifecycle, UAT, pro-actively manage quality assurance (QA) processes for FSD, wireframes, other formal project deliverables, lessons learned sessions

§  Technologies: CMS, e-commerce, agile, scrum, business requirements gathering, functional specifications, project management, user engagement, vendor relationship management,  functional specifications document (FSD), change management, Visio, SDLC, IBM Webshere, Rational, wireframes, Tivoli, Microsoft Project, scrum master

§  I accepted this short-term consulting role with SCE without the benefits of having a formal employment interview primarily to better understand  how a large utility provider with stringent governance structure went about managing a website re-launch project while utilizing a traditional waterfall methodology after having managed several projects of similar scope while working within primarily entrepreneurial startup agile environments.  Prior to my onboarding at SCE they had recently outsourced a majority of their IT support functional roles to India.  When a separate project concluded the FTE managing this project became available, so I completed a project transition plan to formally handover my project management responsibilities to this resource before departing to pursue other opportunities.     

 

Business Systems Analyst – Genesys WFM / SalesForce Deployments (Consultant)                          11/2011 – 9/2014

Environmental Systems Research Institute - Esri (ESRI.com)                                                 Redlands, CA

§  Play lead business analyst role for deployment of ServiceNow, including business requirements elicitation, grooming user stories for development team, project deployment planning, administration, Visio workflow documentation

§  Perform business and functional analyses and create detailed business and functional requirements, documentation, process flows (UML), and data mappings for several complex technical projects, requirements gathering, BRD

§  Develop use cases, test plans, test cases, define and document procedures and workflows, perform testing, and as needed, provide user documentation, user training, and post implementation support, KMS, data mining 

§  Elicit business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process definitions, use cases, scenarios, business analysis, task and workflow analysis.

§  Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design for several highly visible projects, including hosted Cloud based Salesforce applications

§  Proactively communicate and collaborate with stakeholders and technical personnel to analyze information needs and functional requirements to produce formal project charter, BRD, SOP, user training materials, and reports.

§  Drive the definition, testing, training, and implementation of functional requirements.  Upon implementation, drive knowledge transfer to operational personnel.  Plan, execute, monitor, and track various reports.

§  Project management, business requirements gathering, documentation preparation, copy editing, presentations

§  Salesforce, SharePoint administration support, CMS, webmaster duties, Web content generation, leadership

§  Coordination of various technical projects, online support services, logistical support, technical expertise

§  Generate user personas and user stories, participate in scrum sessions, and strategy meetings in preparation for various highly visible customer facing websites and cloud based applications, business intelligence

§  Technologies: Salesforce, ServiceNow, CRM, SQL, SharePoint, SaS, Genesys, CTI, IVR, FTP, Visio, UML, HTML, Jive, Excel, Word, PowerPoint, Access, KMS, SaaS, PMI, ITIL, scrum, agile development, copyediting, MOSS, Lync

§  I primarily accepted this consulting role to gain additional knowledge and hands-on experience working with two specific technologies, Genesys Workforce Management and SalesForce.  Having achieved these goals and after previously accepting three 6-month contract extensions during my tenure at Esri, I declined my fourth contract extension offer in order to pursue other opportunities.    

 

Associate Instructor – Technology / Project Management (PTE)                                                          9/2010 – 8/2014

California University of Management and Sciences    (CalUMS.edu)                                                     Anaheim, CA

§  Fully develop and effectively deliver engaging course content to a diverse population of both undergraduate and graduate students.  Teaching emphasis on IT project management and organizational change management.

§  Areas of Expertise: Business Administration, Project Management, Organizational Transformation, Systems Development, Project Management (PMI), Database Design & Administration, Network Administration

§  I ceased teaching courses at CalUMS in order to focus my teaching efforts exclusively at University of La Verne.    

 

Project Manager / Business Systems Analyst (Entrepreneur)                                                  9/2009 – 11/2011

EBD Shops (EBDShops.com)                                                                                                                         Los Angeles, CA

§  Played key product owner / leadership role for successful launch, development and continued growth of custom CMS and several B2C niche market e-commerce ventures with combined 2010 gross sales revenue exceeding $1.5M. 

§  Effectively utilize agile methodologies, SDLC, and scrum sessions to lead a diverse team of technical and operational personnel in the development, launch, and continued prosperity of several Web 2.0 and 3.0 e-commerce websites

§  Serve as the primary conduit between the customer community, operations staff, and the website development team to gather, analyze, interpret, clarify and develop business requirements for several mission-critical projects

§  Analysis, coordination and project management responsibilities for a variety of business initiatives including customized CMS development, SEO, reactive website design, collaboration tools, RSS syndication, PPC campaigns

§  Illicit business requirements and compose a wide variety of documentation including various reports, training materials, SOP, project charters, BRD, functional specifications, vendor correspondence, and newsletters

§  Create screen wireframes that convey the screen data, content, and functionality as well as the essence of the UI behavioral design, coordination with third-party graphic designers and in-house web design team

§  Define use cases for a variety of complex IT and web projects and perform UAT, quality assurance testing of various information systems, CMS, CRM, SCM, KMS, Intranet portals, and public facing data driven websites.

§  Plan, execute, monitor and track multiple projects under strict time restraints. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

§  Project management, UML, website development, CMS, SEO, WordPress, SQL, e-commerce, logistical assistance

§  Technologies: SEO, Macromedia Dreamweaver, Adobe Photoshop, SQL, CRM, WordPress, HTML, Visio, Microsoft Excel, Word, PowerPoint, Access, SaaS, JavaScript, RSS, PPC, Google Analytics, UML, FTP, PMI, ITIL, agile methodologies, SDLC, scrum sessions, JAD, Adobe Photoshop, PowerPoint, FTP, Excel, Skype

§  After successfully growing EBD Shops into a successful e-commerce venture over a two year period, I ultimately decided to sell off my business entirely to a third party in November 2011 in order to pursue other outside employment opportunities. 

 

IT Business Systems Analyst III (FTE)                                                                                                         1/2009 – 9/2009

Riverside County Treasurer-Tax Collector                                                                                                   Riverside, CA

§  Provide key business analysis role for the County of Riverside Enterprise Solutions for Property Taxation (CREST) enterprise level project, illicit business requirements, provide key inputs during sprint sessions

§  Proven ability to work with project manager to illicit business requirements, generate project documentation including charter, BRD, and functional specifications document, workflows (UML), data flow diagrams

§  Proven ability to effectively manage several highly visible IT and business projects within extremely tight time constraints, development of policies to ensure fluid knowledge transfer within organization.

§  Assist in the leadership for a diverse team of system analysts and IT professionals, coordinate actions with various third-party vendors and consultants, provide key assistance in strategic project portfolio planning

§  Conduct feasibility studies for various complex projects, formal presentation of findings, use case generation, creation of UAT plans, wireframes creation, and generation of several reports, SOP, presentations

§  Develop use cases, conduct UAT for various projects, capture business requirements and document business justification for various complex projects, conduct feasibility studies, generate official reports

§  Participate in the RFP process, generating various documentation required to help solicit qualified bids from third-party vendors to help facilitate the completion of key solution rollouts and department initiatives

§  Assist in the documentation of various business processes, SOP creation, data flow diagrams generation, user training materials, disaster recovery planning, business continuity, scrum sessions, sprints, strategic planning   

§  Effectively utilize CRM to document user technical support issues, work requests, track project progress, user interactions, escalation requests, leverage this data to generate formal reports for analytical purposes

§  Technologies: IVR/IWR, Q-Flow, AD, network administration, database administration, SQL, PMI, UML, critical path, copyediting, AS400, SharePoint, Microsoft Project, Excel, Word, PowerPoint, SQL, HTML, Visio, CRM, SaaS

§  Having already grown my business (EBD Shops) into a successful venture at this point, I decided to leave my position at Riverside County in September 2009 in order to focus on running my own business on a full-time basis.  

 

Associate Instructor – Technology / Business Administration (PTE)                                   9/2008 – 6/2009

Riverside Community College District (RCC.edu)                                                                                     Riverside, CA

§  Fully develop and effectively deliver engaging course content to a diverse population of both undergraduate and graduate students.  Teaching emphasis on IT project management and organizational change management.

§  Areas of Expertise: Business Administration, Project Management, Organizational Transformation, Systems Development, Project Management (PMI), Database Design & Administration, Network Administration

§  I ceased teaching courses at CalUMS in order to focus my teaching efforts exclusively at University of La Verne.    

 

Automated Systems Analyst II (FTE)                                                                                                            8/2006 – 1/2009

San Bernardino County Information, Technology & Support Division (ITSD)                   San Bernardino, CA

§  Primary supervisor for team of 6 analysts, provide ongoing training and guidance, helping to ensure sufficient personnel resources are allocated to key department projects and initiatives, managing project portfolio

§  Serve key business analysis and project management role for San Bernardino County Consortium Four (C-IV) project deployment, which significantly helped to reduce fraud and waste of transitional assistance resources

§  Effectively create and update various detailed project plans using Microsoft Project, baselining these projects on a weekly basis, assigning appropriate resources to project tasks, and setup of predecessor task dependencies

§  Manage initial deployment/upgrade to Microsoft Office SharePoint Server (MOSS), IIS, Quest Active Roles Server, SQL Server backend, document catastrophic restore procedures, SOP, disaster recovery procedures

§  Administrator role for SharePoint/MOSS environment, user management, content management, custom SharePoint development and design work, integration of web parts, facilitate user training sessions

§  Serve as primary project lead / business analyst for deployment of Lenel integrated access control system, development of formal project plan (Microsoft Project), requirements gathering, scrum sessions, sprints

§  Serve as primary project lead / business analyst for deployment of Q-Matic Customer Flow Management solution for 30+ country offices providing a variety of services to customers, project management, SOP

§  Perform business process analysis to identify, understand, and evaluate business requirements for several highly visible enterprise business and IT projects.  Ability to analyze and evaluate business needs.

§  Develop, organize, and review quality assurance (QA) testing.  Perform user acceptance testing (UAT), develop use cases, recommend and initiate process improvements and/or systems enhancement, user training

§  Effectively document various business processes (UML), data flow diagrams, network infrastructure diagrams, E-R diagrams, SOP, user training materials, BRD, project charter, official reports, feasibility studies

§  Technologies: SharePoint, CMS, website administration, IVR/IWR, leadership, webmaster, business requirements gathering, network administration, technical support, Microsoft Project, Excel, Word, HTML, Visio, UML, CRM, SQL, Microsoft Project, user stories, UAT, use cases, feasibility studies, data backups

§  I voluntarily left my position with San Bernardino County ITSD in order to accept a promotional opportunity with Riverside County.

 

Automated Systems Analyst I (FTE)                                                                                                              2/2005 – 8/2006

San Bernardino County Auditor-Controller/Recorder                                                                              San Bernardino, CA

§  Assist in the day-to-day supervision and evaluation of a diverse team of 6 technicians and analysts, ensuring appropriate personnel resources are allocated to key projects and departmental initiatives, strategic planning

§  Serve as primary project lead and business analyst for deployment of Q-Matic Customer Flow Management at San Bernardino County Auditor/Controller Office and satellite office locations, SOP, BRD, user training

§  Serve as primary project lead and business analyst for deployment of San Bernardino County e-Record System which helped to streamline the process of County residents purchasing real estate, user support

§  Effectively create and update various detailed project plans using Microsoft Project, baselining these projects on a weekly basis, assigning appropriate resources to project tasks, and setup of predecessor task dependencies

§  Serve as primary administrator for department SharePoint deployment, user management, content development, website design, HTML, web parts, documentation libraries management, user training

§  Conduct business requirements gathering; scrum sessions, sprints to facilitate the development of formal project charters, BRDs, SOPs, user training materials, formal reports, and project presentations

§  Conduct requirements gathering sessions with various stakeholders and subject matter experts for several complete, highly visible enterprise level projects, developing formal charter BRDs, POC, various reports

§  Document AS-IS processes and workflows, conduct analysis and research, illicit requirements from upper management and department stakeholders, coordinate with outside vendors, document TO-BE processes 

§  Project management, network administration, technical support, webmaster duties, SharePoint administration

§  Technologies: SharePoint, CMS, website administration, IVR/IWR, leadership, webmaster, business requirements gathering, network administration, technical support, Microsoft Project, Excel, Kofax, McAfee, Word, HTML, Visio, UML, CRM, SQL, Microsoft Project, Exchange, user stories, UAT, use cases, feasibility studies, Lync, ITIL

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