Candidates About

 

 

Sean D. Lombardo

Professional Experience                  

Senior IT Professional with experience specializing in Enterprise Management and Application Performance Management solutions. I have experience and expertise in project management, team leadership, mentoring of junior engineers, design and implementation of enterprise management architectures conforming to industry standards such as ITIL. In addition, I also have expert troubleshooting, writing, communication, documentation and presentation skills; as well as experience with a broad range of systems environments, working with small and large organizations from a consulting perspective and seeing multi-faceted projects through to completion.  I am a fast learner with an outgoing personality who has excellent people and customer relations skills and who has the ability to work independently or as part of a team.

 

Hardware & Software Experience

 

Hardware:

Systems.…………..…………AIX Servers; HP Servers; Sun Servers; Linux Servers; Windows Servers

 

Software:

Operating Systems………..Solaris; HPUX; AIX; Windows; Linux

Databases……………….….Oracle; MySQL; MS SQL Server; Sybase SQL Server

Enterprise Management…. IBM Application Performance Management 8.1, Tivoli ITM 6.2, 6.3, Tivoli ITCAM for Transactions 7.2, 7.3, 7.4, DASH/Jazz for Service Management 1.1.2, 1.1.3, Tivoli Netcool/OMNIbus 3.3, 3.4, 3.5, 3.6, 7.1, 7.3.1, 8.1, Netcool/Impact 1.1, 2.0, 4.0, 7.1, Netcool/Reporter 1.2.1, 1.4, Netcool/ISMs 1.1, 2.0, 2.2, Netcool/SSMs 2.0, Netcool/WebTop 1.2; Edge Technologies AppBoard and EnPortal 2.6; HP Business Service Manager 9.24, Sitescope 11.24, NNMi 9.20, Operations Manager for Windows 9.0, uCMDB 10.01, Business Process Monitor 9.22, Real User Monitor 9.22, Diagnostics 9.22, Server Automation 10.01, Operations Orchestration 10.0; Neebula ServiceWatch 3.1.1; Compuware Vantage/Gomez Real User Monitoring 12.0.2, 11.6, Business Service Manager 12.0.2, 11.5; Quest Foglight 4.0.1, 4.1, 4.2, 5.0, Foglight Transaction Recorder/Player 4.0, 4.2, 4.5, 5.0, Big Brother 3.1; WebTrends Analytics 8.0; Unica NetInsight 7.1; NetIQ AppManager 4.3, 5.0, 7; BMC Patrol 3.2; Cisco InfoCenter 2.0; CiscoWorks 2000; Lucent NavisCore/NavisExtend; CA Unicenter TNG 1.5, 2.0

 

Certifications

 

IBM Certified Solution Developer – Application Performance Management v8.1.3

ITIL V3 Foundation Certified

HP Openview Certified Consultant - Network Node Manager

Micromuse Netcool Certified Consultant - OMNIbus

BMC Certified Patrol Administrator for Unix

 

 

Employment

 

8/14 – 7/17  gen-E Technologies, Remote Office, Principal Consultant

·         Responsible for pre and post sales activities around the IBM Tivoli suite and Edge Technologies products.

·         Participates in sales calls, solution demonstrations and Proof of Concepts

·         Assists with the development of responses to RFPs, RFIs, RFQs and proposals; acts as technical lead on complex proposals; conducts final review, edits proposal and approves technical content.

·         Analyzes customer’s business objectives by asking probing questions that are relevant to the customer.  Gathers information from customers that enable the sales team to be more effective and responsive to customer needs, as well as ensures design reliability, scalability, and security of infrastructure to meet business needs

·         Provides customer with high level assessment, architecture design, process optimization, technology integration and post-implementation services.

·         Uses knowledge and understanding of competitive technology and business applications to credibly and persuasively articulate the features and benefits of products and their value to customers.  Determines how industry trends, product announcements and advances in technology may impact the customer from becoming obsolete and assesses potential opportunities.

·         Develops successful relationships with developer and sales team members, partners and customers while supporting the objectives of the sales team.

·         Assists in educating sales, consultants and developers on new technologies, new product features and their related business value.

·         Provides professional services consulting support in Application Performance Management working with IBM Tivoli software for Fortune 1000 companies by coordinating and leading remote installations, configuration and servicing of Tivoli software to monitor and manage heterogeneous Unix and Windows servers, databases and applications.

 

1/14 – 8/14  Safeguard Properties, Brooklyn Heights, OH, Enterprise Automation Engineer (Contractor)

 

·         Lead engineer of a team of three engineers for the deployment of the HP Business Service Management suite of tools to enable end user monitoring and application performance management. This includes administration of the HP BSM tool suite as well as network monitoring, management, automation, and workflow toolsets and agent subsystems.

·         Responsible for working with the lines of business in determining their requirements for the development of the RUM, BPM and BSM management technologies and creating the solutions necessary to meet their needs.

·         Provides senior technical leadership to junior engineers and performs independent analysis, design, development, planning, testing and implementation of technologies based upon business requirements.

·         Assures a high level of service on production systems while anticipating future requirements, trends, and changes to provide current and future satisfaction of customer service levels.

·         Responsible for monitoring and identifying trends on the network utilization to anticipate future demands and provide necessary capacity to maintain service levels.

·         Designs, develops, implements and manages all scripts and utilities built to support monitoring requirements as well as reviews requirements and functional specifications to determine any impact on production environment.

·         Builds integrations between operational systems to support end-to-end processes, builds  process automation for scheduled/un-scheduled tasks/activities, and drives data compliance.

·         Participates in the full software lifecycle, including design, implementation, testing, deployment and operations of the software.

 

7/13 – 10/13  Neebula Systems, Remote Office, Sales Engineer

 

·         Provided pre-sales support by performing customer demos and Proof of Concepts to assist in new sales opportunities or business development activities.

·         Served as customer liaison and provided technical and administrative support directly to customers to assist in closing new business, supporting trials, and planning implementations.

·         Worked effectively with the sales team to design ServiceWatch management architectures as well as provided technical support with the goal to achieve and exceed sales quota, and maintain customer satisfaction.

·         Provided professional services consulting support in Business Service Management working with ServiceWatch software for Fortune 1000 companies by coordinating and leading remote installation, configuration and servicing of ServiceWatch software to monitor and manage heterogeneous Unix and Windows servers, databases and applications.

·         Provided knowledge transfer to customers on configuration and system administration for the support and operation of their ServiceWatch software.

 

7/09 – 5/13  Key Bank, Cleveland, OH, Sr. Systems Engineer

 

·         Lead engineer of a team of four engineers for the deployment of Compuware Vantage/Gomez Real User Monitor (RUM) and Business Service Manager (BSM), along with IBM Tivoli Composite Application Manager for Transactions (ITCAMfT) to enable end user monitoring and application performance management.

·         Responsible for working with the lines of business in determining their requirements for the development of the RUM, BSM and ITCAMfT management technologies and creating the solutions necessary to meet their needs.

·         Researches, recommends and assists in the development of business cases for strategic technical direction in the enterprise for alert detection and monitoring.

·         Provided senior technical leadership and performed independent analysis, design, development, planning, testing and implementation of technologies based upon business requirements.

·         Proactively implemented planned changes to the environment to ensure the quality, application stability and application availability are not jeopardized.

·         Provided senior technical leadership in the evaluation of new enterprise management technologies and products.

 

10/08 – 7/09  National City Corporation (now PNC), Cleveland, OH, Technology Consultant

 

·         Responsible for working with business lines to provide direction and support in End User Monitoring and Reporting, Scorecard reporting, Dashboard design and implementation.

·         Performed performance and end user management with a focus on distributed systems, network devices and customer facing applications.

·         Directed projects including the development of strategy, tool selection, and process definition based on user needs.

 

3/08 – 9/08  Trend Consulting Services, Eastlake, OH, Director of Operations (Contractor)

 

·         Responsible for the architecture and design of a new Enterprise Management system for Trend to replace their existing solution and with new capabilities to offer their existing and new customers.

·         Performed a complete and thorough enterprise management assessment of the Trend infrastructure and documented recommendations and suggestions for improvements then created a Request for Proposal and distributed to all necessary software vendors for response.

·         Worked with several software vendors in assessing their solutions and creating an overall, cost effective design that would include all existing functionality as well as new capabilities to include database and application management, end-user management, Service Level Management, Business Service Management, Configuration and Asset management and ITIL conformity.

·         Responsible for the daily operations of Trend’s 24x7 Operations Center consisting of 10 Helpdesk Technicians and Network Support Analysts.

·         Worked with Operations Center staff on documenting existing policies and procedures as well as developing new ones with the goal to improve service to Trend’s customers.

·         Provided support to Operations Center personnel as a senior technical resource for certain issues that required escalation, as well as for escalating issues to third party vendors and service providers when necessary.

·         Generated daily reports for executive management regarding trouble ticket generation, escalation and resolution and call volume for customers.

·         Responsible for scheduling of shifts to ensure necessary coverage is maintained at all times, as well as for performance reviews, salary increases and the hiring of new personnel.

 

03/04 – 03/08  Quest Software, Inc., Remote Office, Senior Consultant

 

·         Provided professional services consulting support in Application Performance Management and Business Service Management working with Foglight software to Fortune 1000 companies, Federal, State and Local government agencies and the U.S. Military.

·         Coordinated and lead on-site installation, configuration and servicing of Foglight software to monitor and manage heterogeneous Unix and Windows servers, databases and applications to include Oracle, MS SQL, BEA WebLogic, Oracle E-Business and SAP.

·         Performed integration of Foglight with various Enterprise Management applications such as Openview and Netcool.

·         Provided knowledge transfer to customers on configuration and system administration for the support and operation of their Foglight software as well as conducted formal Foglight Administrator training classes for customers.

·         Served as customer liaison and provided technical and administrative support directly to customers to assist in closing new business, supporting trials, and planning implementations.

·         Worked effectively with the sales team to design Foglight management architectures as well as provided technical support with the goal to achieve and exceed sales quota, and maintain customer satisfaction.

 

12/03 – 2/04  Caaspre Technologies, Santa Fe Springs, CA, NMS Engineer (Contractor)

 

Wells Fargo Netcool Implementation and Development

·         Network Management engineer for the Micromuse Netcool implementation on the Wells Fargo corporate network.

·         Developed and modified Netcool probe rules files to gather and format data coming from other enterprise management applications such as HP Openview, BMC Patrol, and Compaq Insight Manager.

·         Modified and updated Netcool WebTop to reflect changes and additions to the rules files.

 

08/03 – 11/03  Consultnet, Bellevue, WA, Network Management Architect (Contractor)

 

Washington Mutual Netcool System Service Monitor Implementation

·         Lead engineer for the implementation of the Micromuse Netcool System Service Monitors (SSMs) on the Washington Mutual corporate network, consisting of over 900 Unix servers.

·         Consulted with engineers and managers from the various corporate departments and gathered input and gave feedback on the design and rollout of the various phases of the SSM implementation.

·         Consulted with internal customers in order to assess their monitoring requirements and created custom configurations based on those requirements.

·         Installed and configured Netcool SSMs on Unix servers in a heterogeneous environment consisting of Solaris, HP-UX and AIX.

·         Created and executed testing procedures to ensure that the custom SSM configurations are working properly.

·         Integrated NetIQ AppManager with Netcool OMNIbus using the Netcool Adapter.

·         Customized the Netcool Adapter rules file to ensure events are formatted to corporate standards when forwarded to Netcool.

·         Development and writing of configuration documents for System Administrator and NOC personnel.

 

01/03 – 08/03  Comforce, Redmond, WA, Network Management Engineer (Contractor)

 

Connexion by Boeing Network Management System Implementation

·         Lead engineer for the implementation of the Connexion network management system for their wireless broadband network. 

·         Consulted with management and provided input and gave feedback on the design and rollout of the various phases of the Micromuse Netcool implementation.

·         Installed and configured various Netcool products including OMNIbus, Reporter, ISMs and SSMs and integrated Network Node Manager with OMNIbus.

·         Worked with members of the Network Operations Center for input in defining and customizing Netcool, as well as provided training on the various applications.

·         Mentored junior engineers and other team members during the lifecycle of the implementation. 

·         Development and writing of configuration documents for NOC personnel.

 

03/02 – 01/03  Northrop Grumman IT, Herndon, VA, Principal Systems Engineer  

 

·         Provided enterprise management consulting services, system architecture design and system engineering management and system development/integration for Enterprise Engineering and Operations Support Division clients. 

·         Provided expert knowledge in enterprise management requirements development, system implementation and related workflow process engineering. 

·         Performed a wide range of support in areas such as system analysis, design, engineering, deployment, integration, testing, and training. 

·         Assisted in identifying and capturing new business development and initiatives by supporting pre-sales activities, project management, requirements identification and writing statements of work. 

·         Worked as a lead technical consultant for enterprise management development and integration and interfaced directly with clients providing expert consulting and implementation services related to enterprise management solutions.

·         Mentored other team members in completing a full system-engineering lifecycle for enterprise management. 

 

3/00 – 8/01  Lucent NetworkCare/INS, Portland, OR, Network Systems Consultant

 

·         Applied a broad base of hardware and software technical skills utilizting Unix and Windows platforms and enterprise management applications such as Micromuse Netcool/OMNIbus, HP OpenView Network Node Manager, BMC Patrol and others for Lucent clients.

·         Responsible for the design, analysis and implementation of enterprise network management solutions to meet clients’ business needs as well as responsibility for network and systems engineering, administration support, tuning, troubleshooting, monitoring and fault detection, and scripting.

·         Analyzed general client business needs to evaluate new hardware and software technologies; presented analysis and purchase recommendations to the administration team and to management for approval.

·         Provided technical leadership of a project or project segment which included directing the actions of a team of engineers or consultants to deliver consulting services to clients.

·         Development of configuration and test documents and training/mentoring client personnel on the network management applications.

 

8/99 – 2/00  InoTech, Fairfax, VA, Systems Engineer

 

·         Provided Systems and Network Management solutions for Fortune 500 clients utilizing Micromuse Netcool/OMNIbus, HP OpenView Network Node Manager as well as other Enterprise Management products in multi-platform and multi-operating system environments.

·         Implementation of management tools to incorporate fault, change, application, performance and system management functions into LANs and WANs.

·         Project manager and lead engineer on engagements for various customers such as Erols RCN, WinStar, American MetroComm, Packaging Corporation of America, and Electric Lightwave Inc.

 

3/98 – 8/99  Predictive Systems, Herndon, VA,  Consultant

 

·         Key member in the installation and configuration of the corporate-wide Frame Relay/ATM Enterprise Network Management System for Qwest Communications.

·         Responsible for the installation, configuration and administration of Sun E3000/3500, E250 servers and Ultra 5 workstations.

·         Managed the installation and configuration of Ascend NavisCore and NavisExtend, Sybase, HP Openview Network Node Manager and BMC Patrol.

·         Technical lead in the configuration of Patrol and its integration with Network Node Manager via PatrolView and Micromuse Netcool/OMNIbus.

·         Development of configuration and test documents and the training of corporate personnel.

 

7/97 – 1/98  Computer Associates, Reston, VA,  Systems Engineer

 

3/96 – 7/97  LCI International, McLean, VA, Unix System Administrator

 

7/94-3/96  Hughes Technical Services Company, Vienna, VA, Senior Computer Operator

 

4/88 – 4/94 United States Air Force,   Information Systems Operations Specialist