Candidates About

Objective

A certified results-oriented Senior Enterprise Program/Project Management professional with a passion to work in cutting-edge & diverse implementation programs and strategic initiatives where I can demonstrate my extensive experience, skills and abilities in coalescing people, processes and technology in accomplishing a Company’s Strategic and Visionary goals.

Professional Summary

o    10+ years of Project management experience predominantly in IT with companies that include McKesson, SAP, GE Healthcare-Wipro & Festo.

o    Through my exceptional networking & collaborative skills I have worked with a large eco-system comprising of vendors, contractors, Functional, Technical professionals, Developers, Testing, Change Management, Training for successful Go Live.

o    Reporting Program Status via Dashboard to C-Suite.

o    Project Portfolio includes Strategy, large scale implementations valuing $1-5M in budget; business applications & infrastructure; SAP ERP, Data migration and TICM (Technical Implementation Change Management); getting the environment racked/stacked from ground up (SAP instance, SLD, Database migration from legacy system to new BO Database)

o     ADP HCM Vantage implementation; migrate Payroll, Job/Check history from legacy (Payforce application to ADP Vantage HCM; Full scale implementation of ADP Core HR/Benefit/Time/Payroll, Recruiting, Scheduling modules, Training of Power Users, Go Live

o    Upgrade & migration of Retail Point of Sale solution at 550+ Retail Stores

o    Contact Center Solution, LMS, SQL database migrations, Supplier Portal, Network & Security implementations, Data Center migrations and large infrastructure and Disaster Recovery projects.

o    An all-rounder results-oriented PM, I manage and lead activities within the program lifecycle through negotiation, and exceptional communication while working with People, processes and Technology using applicable methodologies be it Agile; Scrum, or Waterfall(SDLC) or hybrid. SAP PDCA methodology.

o    Exposure to solution domains that include – Business Management, Service Management, Operations Management and Application Development.

o    Project Cadence & Documentation that include skills in crafting documents; Business case, business requirements, Visio process workflows, project tools, RFP, MSA, SOW, Vendor Demos/Scoring, Project staffing, creating and executing Project Plans, Integration Plans, Project Budgets, Validation & Test Cycles, Interim Releases, Scheduling planning, iterations, Q&Q Risk management, Procurement, SLAs, Adoption, Change Management, Communication and GO Live.     

o    A certified PMP & Six Sigma Green belt, who uses expert judgment to demonstrate my expertise in process improvements, project methodologies, Validation & successful transitions to GO Live.

Education and Certifications

o    Bachelor’s degree in Accounting, Business & Tax – Mount Carmel College, Bangalore University, India

o    Certified Project Management Professional – June 2009/June 2018

o    Certified Green Belt Six Sigma experience - used Minitab tool, fishbone and QFD

o    Ongoing Online trainings – BRM, BTM, Change Management, Requirement/Business analysis, Portfolio management, Business Intelligence, Power BI, MS Professional Program Data Science Orientation, Finance Analyst, Lean Six Sigma Black Belt – in progress.

PORTFOLIO OF PROJECTS

Heartland Automotive Services Inc, dba Jiffy Lube (Jiffy Lube-Pennzoil)

Department:      Corporate IT Engineering

Designation:     Enterprise Program Manager – Portfolio Management, Project Management, BPM, BRM

Duration:           Oct 2015 to date

o    Lead & successfully managed from inception to conclusion/Change Management and Go Live ADP Human Capital Management Implementation program across Heartland Automotive spanning 550+ retail stores to manage its human capital across the enterprise thereby discontinue current use of disparate and standalone applications, minimize inefficiencies, manage the Talent Acquisition and management and bring significant business benefit. Migrate from Legacy Payforce System to Vantage. Managed all Program activities from VOC, BRD, RFP to Project Plan, QGate Sign off, Validation, Release, Adoption, Change Management to Go Live.

o    Inculcate a PMO culture, with buy-in from Leadership and involvement in Strategy/Portfolio Planning.

o    Oversee Business Process and Business Relationship Management of 550+ Retail Stores

o    Successful roll out of the Point of Sale Upgrade/migration to 550+ stores nation-wide.

o    Successful roll out of Cisco Network LAN(Fortinet/Meraki)

Exeter Finance Corp, Irving, TX USA

Department:      Corporate IT Engineering

Designation:     Sr.IT Project Manager – Enterprise, Data Warehouse and Technical Projects

Duration:           April 2015 to September 2015

o    Lead Engineering projects for the business such as Data Centre Build and migrations of critical business and corporate applications from one DC to another. Scope of work included server provisioning, VM’s, Network architecture, design and deployments, Firewalls and Security.

o   Work with Technical Directors, PM’s responsible for Business and Corporate Applications to ensure alignment to Engineering landscape, SDLC and Project methodology. Ensure business and third-party partner project applications are integrated with our enterprise and support structure and migrated to the primary data centre.

o   Large Disaster Recovery for Contact Centre Solution Aspect/Avaya Project– $1.0+m project to build DR capabilities for Aspect and Avaya that are critical to the business. Working in tandem with Aspect and Avaya to manage integrated project deliverables. Procure Hardware, Software, Network and Security as well as Professional services associated with the projects need and aligned to the approved budget. Ensure site readiness; work at site to ensure some hand holding in standing up the environment.

McKesson- Corporate IT, TX USA

Department:      Corporate IT

Designation:     Project Manager, Contractor –Enterprise and Technical Projects

Duration:           November 2012 to December 2014

o    Project Lifecycle management from Kick Off, Project Charter, Plan, Budgetary Sizing, Design, Build-Test-Deploy, End of Life Support (ELS) support and maintenance, UAT, Pilot Testing and Go Live.

Accomplishments

Mid-size Application Projects:

o    Learning Management Systems relocation to McK IT DC; migrating BU LMS customer facing web site and back end SQL database servers to McK IT DC including UAT, Database migration planning, testing and migration to Dev/Test and Production, GO Live and ELS. McKesson Pharmacy and automation business unit owned LMS. This application needed to be upgraded and migrated to McKesson Corporate IT, Data Centre and supported.

o    Third Party Credits in SAP FI-AP Posting to automate the manual EDI posting process in customer invoicing using the agile methodology during execution with 3 week sprints to cover Design, Development, and transition to Development/QA and Test environments prior to Production Go Live. Goal was to on-board 100 suppliers to the automated EDI posting process. Facilitated Design workshops in phases to cover SAP FI, Promo Accounting, Third party credits, Dropship and E2E EDI with business users. Document Build; Perform Unit, Integration, and Regression Testing. Support Process Owners in UAT definition and execution, UAT Test, Pilot and Release

o    SAP Sales feed to GPS for Supplier Rebate: Sales feed also includes other information such as Pharma Distribution Centre number, sales and invoice details; program type etc, Project to ensure GPS should be able to provide the rebate for sales coming out from either DCs.

o    Migrating financials of all MSH BU’s from Corporate SAP to Specialty SAP. This included automating the intercompany processing and master data synchronization between C-SAP and S-SAP.

Technical Projects:

o    Lead a large Disaster Recovery Project for Business Warehouse (BW) and SAP Process Orchestration, as they are critical operational dependencies for Supplier Management application, as well as the Financial Charge backs, business process and numerous other Generics applications/processes. Worked with Delivery Leads to build and get the environment stood up, worked with Solution Management on the Project Proposal, Cost/Budget planning & tracking (Hours & Dollars), project meeting cadence, project communication, Project Testing (UAT & Demo) and preparation and migration plan for Go Live.

o    SAP Process Orchestration to provide Process Integration (PI), Business Process Monitoring (BPM) and Enterprise Services Repository to include production, test, QA and development servers. Project involved planning, budgeting, procurement (Application, storage requirements, hardware and software licensing cost), effort estimation, Oracle Data Guard Implementation for Databases besides included Project Validation, Cutover planning, Deployment and Disaster Recovery and Go Live.

o    Disaster Recovery for Active Directory and Actual Declaration- Setup ESXi host environment in Sterling Forest, NY with COMES Infrastructure. Vendor – IBM.

o    Migrate MFC Database instances from shared SQL 2005 farms to the new environments. Customer identifies instances to be migrated. Including ETL of AP/AR data to migrated SQL environment.

o    Add Supplier Portal application to Disaster Recovery to avoid impact to suppliers. Review requirements, sign off on scope, build DR environment, involve, application test scope, review and approve test plans, lead the DR unit test.

o    McAfee Email upgrade Project: to upgrade the Email McAfee Appliances.

o    Transition US Oncology Web Traffic to IT Data Centre: Provide internet access (Outbound, inbound traffic, network security protocols, IP addressing, anomaly detection, proxy licensing and firewall services). Liaison to review & Monitor server logs, firewall logs, intrusion detection logs, and network traffic reports and results in conjunction with Network Engineers/Lead. Design & Implementation of the USON ASP (App Server) Network area at McK IT NDH1; Market Edge Network at NDH1; IPS Setup; Failover Design between 2 locations. Sourcing of Web filtering software from Accuvant.

o    MSH USON Contact Centre Implementation: Bring the outsourced service desk and infrastructure support of US Oncology in house. Network/Configuration of the Avaya system to configure end to end QOS on the USON managed network, Purchase and installation of a local gateway/Purchase of 24 phones, Onsite implementation and go live support, UAT.

o    Large Server Refresh and Migration project across various BU locations: Business Performance services field offices utilizing physical server onsite hardware that reached EOL. Replace all physical servers from the field locations in favor of hosting the data in a McKesson IT supported data center or in the public cloud. Data Centre Consolidation, Operations Review and Managed Care Services 

SAP LABS INDIA PVT LTD-Bangalore, India

SAP AG is the world’s leading provider of business software (comprising enterprise resource planning (ERP), business intelligence, and related applications).

Department:      Quality Governance & Production Unit (SAP Product Standards)

Designation:     Project Manager – SAP Solutions (Business Suite)

Duration:           April 2009 to September 2011

Perform Solution Validation for SAP ERP Business Suite that included Enhancement Packs deployed with SAP’s Pilot Customers.

Accomplishments

3 years of SAP Implementation/data migration experience in the Production Unit, validating SAP Business Suite enhancements, migrations; Support Pack Releases, end to end Value Scenarios prior to release to first/pilot customers.

o    SAP Implementations included but not limited;

ü  SAP ERP/CRM Scenarios specifically CRM SAP Trade Promotion Optimization

ü  SAP SRM Value Scenario "Efficient Manufacturing Operations’ for Discrete Industries

ü  HCM - E-Recruiting & Learning Solution Management

ü  Finance Supply Chain Management - Biller Direct and Treasury & Risk Management

ü  SAP Biller Direct – Application for electronic issue of bills and payment, specifically electronic bill presentment and payment

ü  Logistics -General as well as Transport Management Integration with ERP

ü  SAP Trade Promotion Optimization integration with CRM

ü  SAP FICO – Oversaw the SAP FI –Organization structure setup, defining and assigning Company code, creation of new company using existing Company code, define Business and Functional area, Enterprise structure, Financial Accounting area, credit control areas. FI – Accounts payable/receivable (SPRO); Vendor Accounts, and Customer accounts.

ü  SAP R/3 migrations to SAP Business Suite : SAP system master data, transactional data, and historical data migrations from legacy system to SAP Business suite

Project Lead – IT Services and Application Management

o    IT Services & Application Management & TCO (SAP Basis Non-functional Validation) – Acted as a Liaison for all internal and partner products. Oversaw the SAP releases/enhancements and upgrades ensuring all the Non-Functional product standards are met such as; Documentation,

o    Vendor Third Party Products/SAP Partner Products: Lead a team for technical validation of third party products – such as Digital Asset Management, GK Software, PMM7.1 Vendavo, Click-software(WSO), SMART Service Manager.

o    SAP Enterprise Portal; Support and ensure SAP EP registrations are compliance with standards. All client systems are registered and appropriate user access provided. SAP EP is added to the Solution Manager CCMS monitoring.

• Total Cost of Ownership - Perform TCO Validation for SAP ERP Business Suite BS7i2010e, SAP Business Objects: Aurora Project (Advanced Analysis Web & Crystal Reports), SAP NW 7.30, and other third-party products such as Reach Compliance by evaluating and assessing the technical implementation & Change management measurements. Provided the results/ validation report.

Department:      Research & Breakthrough Innovation Lab, Bangalore

Designation:     Project Manager, PMO & Shared Services, SAP® Business ByDesign™, India

Duration:           May 2005 to April 2009

Direct Responsibility: Driving the line of business to achieve the capacity requirements; maintaining the balance of demand and supply of resources (Team Size: 320+ (including TPR & Other externals) and manage the overall Program & Release objectives in alignment with the Global Product Roll-out.

Additional Accomplishments

o    Initiated and rolled out a customer sign on program, where existing SAP customers provide their inputs on existing business processes, pain points and improvements ideas to User Interface.

o    Participated in UI testing.

o    Instrumental in leading and managing a Solution Experience Workshop with demo pods for each vertical for 2 days. This resulted in users logging and using the application, providing feedback and ideas for improvement especially regarding UI/screens and ease of use.

GE Healthcare, (JV Wipro GE Medical Systems) India

GE Healthcare is part of GE Technology Infrastructure, a division of General Electric (GE).  GE Healthcare has a range of products and services that include medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, and biopharmaceutical manufacturing technologies.

Department:      Global Technology Operations (Systems Engineering Division) 

Release & Development of software solutions and prototypes for diagnostic imaging and medical systems

Designation:     Lead & Admin, Commercial & Compliance

Duration:           Jan 1994 - June 2004 (10 years)