Julio César Mantilla

Wide experience as Enterprise SAN Storage Engineer in EMC Products, generating and implementing support plans to solve highly complex service related problems (locally and remotely), for customers and partners of EMC Corporation in the North of Latin America and The Caribbean (NoLA Region).

SKILLS: EMCISA, SAN, NAS, DAS, CAS, FC, NFS,CIFS, FCoE, iSCSI, EMC Enterprise Storage, Mid-Range Storage, CISCO, BROCADE FC switches , Mirror View, Snap View, SRDF, RecoverPoint, Fiber Channel, FICON, SSD, Data Recovery, Disaster Recovery, Post Sales.

Work Experience:

Client: Virtual Solutions V&S. Miami, FL.                                                                                Nov-2015 to Present

Enterprise SAN Storage Engineer                                                                                      

• Offering remotely and on site, services as an independent Enterprise Storage Engineer to several clients.

• Project: Replication of data (80TB) of its Storage VMAX to a new VNX-5800, using RecoverPoint EMC² in 2 Sites 700km away using a STM-4 = link 622,080 Mbit / s
• VNX-5800 Installation: IPs setting. Code Upgrade (Flare code) to the latest version, and licenses installation.

• Installation of two Switches: IPs setting. Code upgrade to the latest version. Port upgrade.
• Installation of RecoverPoint: IPs setting, Code upgrade to the latest version, Creation of the cluster site. Cluster communication with each other, and Installation licenses.

• Implementation of RecoverPoint: RecoverPoint areas with Storage equipment, Creation of control volumes, Creation of the replication source volumes, Creation of replication target volumes and Journal creation of source volumes, Creating Journal volumes will target. Volume creation for local replica target. Creation of the Journal for local replica volumes will. Creation of Consistency Groups.

• Knowledge transfer.

Client: Technichip:

Project: Factory reset of CLARIION CX4, Code Upgrade to the latest version, hardware upgrade (adding one DAE with 15 SATA disk Drive and one DAE with 15 SAS disk drive) Configuration and Implementation of CLARiiON CX4.

Client: NetUno:

Project: Instalación SPS - CX3-10, cache memory reactivation and code upgrade

Client: Tecnip Velam

Project:

1 VNX-5800 with Fast Cache and Gateway ESRS, Code Upgrade (Flare) to the latest version.

Installation of two Switches DS-6510 Fibre Channel, with the initial configuration and firmware upgrade, so they can start to create zones.

Client: BOD

Project: Restore a Storage CX4-120c

• Replacing two SPs in CX4-120c
• Enabling Write Cache

• Activating Pool off-line to reconnect the LUN's

Client: BNC

Project: Different activities for a VNX-5300:

• Code upgrade

• Hardware upgrades (Installation of 3 DAE VNX-5300 Full with 600GB and 3TB disks)

• Installation and configuration of an ESRS Gateway

• Enabling and Configuring of Fast Cache on 3 disks 200GB SSD.

EMC.  Hopkinton, MA. (Off-shore)                                                                                             Oct-2013 to Aug-2015

Senior Customer Service SAN Engineer                                                                                

Determined the technical requirements for customers and partners in order to serve as liaison with the Pre-Sales, Sales, Logistic and System Engineering Teams to resolve business, and technical issues on all products and services. Contributed with the planning, administration and execution of customer support programs. Offered high level of quality services to ensuring that customers and partners are totally satisfied. Provided mentoring to less experienced peers.

• Administrating, maintaining, configuring, installing, and troubleshooting EMC equipment:

• +5 years Symmetrix DMX3, DMX4, and CLARiiON.
• 5 years VMAX1, VMAX2, VNX1, and VNX2
• 3 years RecoverPoint.
• 1 year VPLEX, ISILON.
• +5 years of experience in Brocade & Cisco Switches.
• 1 year of knowledge in:
• IP Replication, performance monitoring, EMC Control Center, Power path, Fast VP, Fast Cache.
• Storage provisioning, which includes LUN creation, mapping, and masking.
• Administrating multi-vendor operating systems including Linux and Windows.

• Administrate multi-tier Enterprise storage systems design, installation, monitoring, performance analysis & reporting.

• Strong in providing SAN security using Zoning, Masking & Mapping.

• Provision storage that includes array selections, fiber channel connections, zoning, LUN presentation from disk arrays to various hosts, HBA configurations, software installations and troubleshooting.

• 3 years of experience in installing and configuring EMC Power path for load balancing, path management and path fail-over

• 7 years in large enterprise environment of data, over 4 Pb.
• 1 year of experience administrating XTREMIO.
• 1 year in deploy and implement VPLEX.
• 1 year in deploy and implement RecoverPoint.
• 7 years providing Post-Sales support for Account Managers in developing solutions for customers.
• 7 years assisting in developing quotes/Bill of Materials, Proposals and Statements of Work.

• 7 years in design, administration and support storage solutions, including Network Attached Storage (NAS), Storage Area Networks (SAN), and enterprise disk subsystems backup and recovery, BC/DR.

• 7 years providing direct technical support for the planning, coordination, and implementation of releases, upgrades, or changes to storage systems and the range of products and productivity tools that support the testing and production of those storage systems.
• 7 years ensuring stable performance for storage environments through performance monitoring and tuning.
• 7 years performing operational support, ticketing, etc.

EMC. Hopkinton, MA (Off-shore)                                                                                               Jul-2010 to Oct-2013

Customer Service SAN Engineer –                                                      

Performed installations, preventive and remedial maintenance of EMC equipment. Performed configurations in: Symmetrix, VMAX, VNX, Clariion, EDL, EDM, DataDomain, Switches, Avamar, VPLEX, Centera and Celerra. Provided support and solutions to technical problems for NoLA Region. Served as connection between technical services partners and Corporate Office. Diagnosed, managed and corrected hardware/software problems. Planned and executed strategic activities related with upgrades of software and hardware for clients in NoLA Region. Coordinated the logistics and deliveries of equipment and parts for NoLA Region.

EMC. Hopkinton, MA (Off-shore)                                                                                               Jul-2008 to Jul 2010

Intern Customer SAN Engineer                                                                                   

Supported to the Customer Service Management, updating the SAN database of clients, assisting partner in the region in the settlement of cases by our customers, providing assistance in the logistics of spare part request to customers, in association with the CE's of EMC bring solutions of maintenance to the installed base of clients of EMC.

Senior Administrative Coordinator – Corp Banca                                                                     Jul-2006 to Jul-2008

Constructed a business information system for the formulation and control of key performance indicators. Credit analysis. Group supervisor. Analysis and execution of different settings of services.

Technician in Communications –CICPC                                                                                  Dec-2004 to Dec-2005

Executed technical evaluation and reparation of communication devices. Developed installation and maintenance of computers networks, microwave equipment and radio frequencies devices.

Consultant- Construcción y Mantenimiento Eléctrico GVR-03                                        Dec-2001 to Oct-2004

Developed technical evaluation of electric and security equipment. Established a security policy. Developed technical manuals for electric and computation equipment. Developed and presented different reports.

Call Center’s Supervisor - Banco Mercantil                                                                              Feb-1989 to Feb-2000

Supervised groups between 10 and 25. Assumed high quality levels reaching the first places in the global position of the ACD. Analyzed and executed different settings of services. Achieved goals simultaneously in different groups. Was responsible for backup the different work teams. Interacted with Departments of Systems, Security and Customer Services to maintain an efficient service, using collaborative work. Developed and presented reports based on action and performance. Credit analysis.

Certifications, Education and Training:

Dec. 2013. Specialist Platform Engineer, VNX Specialist Version 7.0 License SSNM0HPYMERE5L57. Nov 2013. Information Storage Associate. Version 2 (EMCISA). License 416MLSLSMMVEK9JF.

2012 – Master’s in Management of Information Systems at Universidad Metropolitana

2011- Diploma of Advanced Studies,  Information Technology Project Management at Universidad Metropolitana 2010- Diploma of Advanced Studies,  Business Administration and Management at Universidad Metropolitana 2006 – Electronics Engineer (B.E.) at Universidad Nueva Esparta

2001 - Electronics Technician (B.Tech.) at Instituto Universitario “Antonio José de Sucre”

Sept 2006 – Production Planning & Management con SAP R/3 (40 hours) at SofTrain. Aug 2006 – Business Process Integration with SAP R/3 (40 hours) at SofTrain.

Training in EMC products:

• VMAX3 Fundamentals
• Field Assist Critical On-site Situation Pilot

• ESRS v3 Installation
• VMAX3 Family with HYPERMAX OS
• VMAX3 with HYPERMAX OS

• EMC Secure Remote Services (ESRS)
• Isilon Implementation

• VMAX3 Installation and Maintenance
• VNX Block Storage Management
• ISM v2 Section 4: Cloud Computing

• VMware DCV Fundamentals Link
• EMC Enterprise Hybrid Cloud, Federation SDDC Edition Fundamentals

• Big Ideas: Why Cloud Matters
• Introduction to Virtualization

• IT Perspectives: Data Center Virtualization Trends and Strategies
• VNX File Systems Training for Field Support – Part III
• ESRS Virtual Edition

• VNX Service LAN Port Connection
• Symmetrix VMAX TimeFinder Fundamentals

• Symmetrix VMAX SRDF Fundamentals
• Symmetrix VMAX Installation and Maintenance
• Professional Services Delivery Q2 2014 TCE Program Update

• Replication Manager Implementation and Management Overview
• VPLEX Fundamentals

• VNX File Systems Training for Field Support– Part

• Isilon CS Parts Finder Training
• EMC Storage Strategy and Third Platform

• Enginuity 5876 Q2 2013 SR: VMAX 10K File Technical Overview
• File System Overview for Field Support

• Atmos Installation: Part 2 - Installation
• Atmos Installation: Part 1 - Strategy and Requirements
• ViPR 1.0 Architecture and Ecosystem Overview

• Enginuity 5876 Q2 2013 SR: VMAX NAS Gateway Technical Differences
• Next-Generation VNX Hardware Overview

• OneFS 7.0.2 pt 2 and A100 Nodes
• A-Series Accelerator Nodes

• Symmetrix Enginuity 5876 Q2 2013 SR Hardware Technical Differences
• Symmetrix Enginuity 5876 Q2 2013 SR Drive CRU Replacement