Candidates About

Kal a. Abdul

Professional Summary

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A seasoned, ComptTIA A+, Apple, and Casper certified IT professional seeking full-time and/or contract engagement with extensive experience as an enterprise desktop support analyst.

Work History

------------------------------------------------------------------------------------------------------------------------------------------------------- Sr. IT Support Engineer III                                                    Apr 2016 – Current
Omnicom (CDS) – New York

·         Projects lead to build images, deployment, and escalation point for Omnicom.

·         Imaging and deploying Mac machines for new hires, and provides new hires orientations.

·         Part of the team that in-charge in the process of the lease refresh, asset management, and inventory for all Omnicom agencies.

·         Troubleshoot and support all printing issues for the NYC offices.

·         Administers AD/DS, WDS, Office 365, and Cloud-Portal for all Omnicom agencies and some external clients.

·         Administers JAMF Casper, create images, packaging, mobile management, creating policies, JSS administration, inventory and asset management, users and groups.

·         Support and troubleshoot all OS X, and Microsoft Windows products.

·         Troubleshoots software and hardware issues on both windows and Mac environment.

·         Responsible for setup and maintenance of A/V conference rooms hardware and software systems.

·         Supports Omnicom employees with any Adobe CS, CC, Fonts, and UTC related issues.

·         Provides helpdesk support via phone, E-mail, tickets (Foot-Prints), remote support (ARD, Casper Remote, Rescue), and in person to all Omnicom employees.

·         Primary point for White Gloves and C-Level support across all Omnicom offices in person and remotely.

·         Support all Email related issues on all Apple and Android devices.

·         Supports Omnicom clients with all Apple devices issues.

·         Mobile devices management and troubleshoot all issues related.

·         Troubleshoot all network issues, from patching, WiFi, DNS, DHCP, and routing issues.

Help Desk Engineer                                                                          Feb 2015 – Feb 2016
MWW – New York

·         Administrated AD/DS, Group Policy, WDS, Exchange servers for all MWW offices, troubleshoots all DNS, and DHCP issues.

·         Responsible for setup and maintenance of Symantec antivirus servers and devices across nine offices.

·         Administrated Office 365 portal, and help users in creating groups, calendars, mailboxes, reset passwords, and SharePoint management.

·         Provided helpdesk support via phone, E-mail, and in person to MWW’s clients.

·         Built and monitors servers (racks), switches (voice and data) and network wiring.

·         Supported MWW clients with Google Apps issues and administers their accounts.

·         Supported all MWW’s users via phone and E-mail using both Verizon and AT&T web host services.

·         Purchased equipment, monitors MWW’s inventory, and manages MWW’s technology vendors.

·         Administrated all MWW’s offices disaster recovery plans with Green Cloud services.

·         Managed all junior help desk teams and routs support tickets via Zen-Desk ticketing system.

·         Provided remote support to all nine offices via remote access services (LogMeIn, Join.Me, and ARD).

·         Supported Cisco Meraki routers, SonicWalls, Apple AirPort express, and other remote routers at MWW.

·         Supported the Social and the Creative team in their apple devices issues, Creative Cloud, OSX 10.9 and 10.10

·         Administrated all the apple devices via OSX Yosemite Server and El Capitan Server.

Sr. IT Specialist (Contract)                                                  May 2014 - Dec 2014
National Football League (NFL) - New York

·         Provided remote and in person support to the NFL offices (NY, LA, NJ, and London).

·         Assigned and routing troubleshoot tickets to IT team members accordingly.

·         Administrate Active Directory - Server 2008, Exchange sever, and McAfee EPO server.

·         Bind all Mac, PC machines and tablets to the main server.

·         Support and troubleshoot Microsoft office suite and Outlook on both Mac and PC operating systems.

·         Core support for NFL’s creative team and troubleshoot all Keychain Access, Universal Type Client, Server, FM-Core, SMB, Adobe CS/CC suite and Pantone color manager.

·         Setup and troubleshoot all Safe-Net e-Token VPN devices.

·         Create and deploy OS and software images.

·         Full VMware Fusion support on both Mac and PC operating systems.

·         Advanced admin of all Casper imaging services.

·         Hardware and software troubleshooting for both Mac and devices.

·         Configure and troubleshoot all Xreox printers, and Canon Plotters across all NFL offices.

·         Configure and troubleshoot all Cisco phones.

IT Support Analyst/Project (Contract)                                           Nov 2013 - May 2014
McGarry Bowen - New York

·         Responsible on creating all OS images and deployment along with other software across the network.

·         Remotely access all protocols for Mac and PC operating systems via Casper remote, Log-Me-In, RDP, and/or join.me.

·         Troubleshot all OS, mobile, Adobe CC/CS, MS office, UTC, UTS and font management applications.

·         Advanced admin using Casper to create, install and transfer OSX images.

·         Mentored all junior and new hires within the IT department at McGarry Bowen.

System Analysis                                                                                           2011 to 2013
New York Presbyterian Hospital – NY

·         Deployed and migrated Windows XP to Windows 7 throughout the company networks.

·         Provided DHCP, DNS, and TCP/IP support and troubleshooting.

·         Surveyed the PC's within the NYPH network.

·         Help-Desk support via phone, email, and in person.

·         Responded to the tickets from other employees within the NYPH network using Remedy.

·         Built and re-built PC's for the NYPH as needed.

·         Delivered computer help desk support and technical training on hardware/software.

·         Administered desktop remote access via Casper and RDP on both PC and Mac.

·         Troubleshoot and support OS X 10.7 and 10.8 and it software.

·         Upgraded and install operating systems, software, and hardware upon client needs.

·         Acted as an Active Directory administrator, adding new hires, authorizing users, password recovery, resetting, disabling, organization groups, and printers.

·         Upgraded and installed equipment Mac OS X and Windows Operating Systems.

·         Deployed System Images using Magic Disk, and Ghost for Windows, and Mac images via Casper.

·         Demonstrated consistent and exceptional customer service to the network clients.

·         Established and maintained professional rapport with clients to facilitate customer service.

·         Fully managed the registration and enrollment process, as well as problem solving for clients.

Linguist/Technology                                                                                    Jun 2006 - Jul 2009
United States Army - Baghdad

·         Served with the U.S. Army Communications units as an Arabic / English linguist with over 10 different dialects and fluent English.

·         Arabic cultural and language advisor for U.S. Army officers and created communication tools and presentations for security detail.

·         Installed, diagnosed, repaired, maintained, and upgraded all PC hardware and software.

Education

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B.S.: Technology Engineering                                                                                          2006

Skills

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Active Directory, Exchange, Google Apps, Office 365, Deployments, Hardware, Networking, Mac OSX and Windows, Adobe CS and CC, Problem Solving, Project Management, Team Supervision, WDS, Strategic Planning, Team Building, VMware, Hyper-V, VPN: L2TP and PPTP, Mac OS X Server Administration, DHCP, DNS, TCP/IP, A/V Conferencing, QuickBooks, Crash-Plan, POP3, IMAP, IOS, Cisco Phones Admin, Casper, BMC Foot-Prints, Service-Now, Zen-Desk, Kodiak Server, Servers, Data & Voice Racks.