Candidates About

 

Pamela Cooke

Experience

 

SGL GE Carbon LLC

Import/Export Analyst/SCM/Canadian Order Manager                                             February 2016 to Present

 

·         Coordinates all customer order transactions and provides information to production planning and sales to assure order fulfillment and meeting customer requirements.

·          Initiates all customer requests on order changes and inputs data into SAP.

·         Communicates requests to production planning, plants, and outside sales.

·         Inputs and maintains monthly product forecast information with the SAP system.

·         Provides monthly updates on sales projections and communicates to the sales force.

·         Updated past due shipments and coordinates with the outside sales force.

·         Responsible for follow-up with the salesman to resolve outstanding quotes.

·         Generates and maintains weekly and monthly reports regarding sales activities and supply chain management requirements.

·          Provides technical data on products to customers upon request.

·         Authorize return material for credit or replacement

·         Responsible for troubleshooting issues from accounting and shipping departments

·         Prepare customer quotations

·         Provide sales reps with assistance and information related to orders, product availability, policies and procedures.

·         Liaison between sales department and various departments (Accounting, Legal, Shipping, Planning)

·         Resolve delinquent accounts with credit department

·         Very good written and verbal communication skills.

·         Proficiency in Microsoft Office programs.

·         Knowledge of integrated business systems (SAP preferred).

·         Ability to work well without close supervision.

·         Excellent customer service skills.

·         Strong organizational skills

·         Freight forwarding

·         Logistics

·         Import/Export (process and documentation)

·         SAP experience

 

Hitachi America Limited                                                                                             March 2015 to February 2016

Sales Support Admin                                            

 

 

·         Support Ink Jet Printer Division /back up for Air Technology & Compressor Group.

·         Identified and closed daily order opportunities based on analysis of customer usage patterns.

·         Processed Orders via SAP ERP system and placed purchase orders for inventory shipments for import and export.

·         Worked with Operation in resolving inventory issues and assisting distributors in eliminating back orders.

·         Evaluated and edit request for proposals. Provide clarification on quotation questions and determined pricing and availability through online systems / negotiations with product business.

·         Obtained credit approvals as needed.

·         Worked with credit on past dues and delinquent accounts.

·         Developed proposals and determine status of proposal on customers' smaller, routine orders.

·         Verified customers' orders against quotation and resolve any discrepancies.

·         Entered orders on appropriate product business.

·         Assured compliance with customer contract requirements.

·         Expedited order to meet customer's requirements

·         Coordinated and documented all modifications to orders including drawing changes and bill of material changes. Adjust pricing accordingly

·         Verified shipment of equipment. Investigate shortages, damages, and missing equipment.

·         Issued Return Authorization, return credits and track repairs as necessary.

·         Assisted in resolution of claims and incorrect invoices.

·         Worked with IJP and ATG teams in meeting budget expectation for each division

·         Submitted spare parts proposal to customer and expedite all customer-specified documents

·         Determined warranty status on customer complaints and proactively resolve customer issues.

·         Was key liaison with field sales and product/service businesses to achieve account plan goals.

·         Inventory management as well as daily reports to executive management.

·         Dashboards created and executed weekly/monthly and sent to executive management

·         Provided technical assistance to the customer and other Sales Associates as necessary.

·         Provided product, process and computer training to distributors.

·         Maintained SDS and COA forms for all products.

·         Supported Executive management, product specialist, product managers, product techs as well as distributors and end users.

·         Worked independently as my manager is located in Tarrytown, NY.

 

 

 

GE Energy Management                                                                                             September 2014 to March 2015

Sales Support Specialist                                             

 

 

·         Support 20 sales representatives on several diverse product lines

·         Identified and closed daily order opportunities based on analysis of customer usage patterns

·         Processed Orders via Oracle ERP system and IDS system.

·         Evaluated and edit request for proposals. Provide clarification on quotation questions Determined pricing and availability through online systems / negotiations with product business

·         Obtained credit approvals as needed

·         Developed proposals and determine status of proposal on customers' smaller, routine orders

·         Verified customers' orders against quotation and resolve any discrepancies

·         Entered orders on appropriate product business

·         Assured compliance with customer contract requirements

·         Expedited order to meet customer's requirements

·         Coordinated and documented all modifications to orders including drawing changes and bill of material changes. Adjust pricing accordingly

·         Verified shipment of equipment. Investigate shortages, damages, and missing equipment

·         Issued Return Authorization and track repairs as necessary

·         Assisted in resolution of claims and incorrect invoices

·         Submitted spare parts proposal to customer and expedite all customer-specified documents

·         Determined warranty status on customer complaints and proactively resolve customer issues

·         Was key liaison with field sales and product/service businesses to achieve account plan goals

·         Provided technical assistance to the customer and other Sales Associates as necessary

·         Provided product, process and computer training to distributors.

 

CPP International                                                                                                             April 2014 to August 2014

Customer Relations Specialist/AR specialist

 

·         Was responsible for big box accounts such as Staples, Wal-Mart, Kmart, Office Max, Office Depot and Several Pharmacies.

·         Processed Orders in Apprise ERP system via EDI, fax and Email for domestic and international shipments from Hong Kong.

·         Worked in the Apprise Warehousing system for accounts such as retail, grocery, consignment and import.

·         Sent daily report to customers and account reps on order status.

·         Worked chargebacks and deductions in AR system and in customer system.

·         Processed claims and adjusted in AR system.

·         Collections of past dues.

·         Processed all Website requests for online store as well as handled online customer service.

·         Placed all sample orders for customers and sales reps.

·         Answered incoming calls and handled all customers coming in through lobby.

·         Processed FedEx, UPSG, and USPS shipments.

 

 

Lehigh Hanson Building Products                                                                                         January 2013 to April 2014

Executive Administrative Assistant to Vice President of Lehigh Hanson Inc.

 

• Supported the Vice President of Building products and other Executives as needed as well as credit and customer service.

·         Worked as Executive Administrative Assistant for the VP’s of Lehigh Hanson for an aggregates company who sold commercial/residential brick and shapes for architectural projects, paving brick, roof tile and other products used in the building of residential and commercial buildings all over the U.S.

·         Answered the main phone line screening and routing calls to appropriate VP.

·         Data entry for all departments as needed.

·         Inserted as Proxy for all VP’s in their purchase card allocations and submissions.

·         Assisted VP of marketing with setup of Trade shows.

·         Arranged transportation and lodging for all travel domestic and International.

·         Worked with operations on reports for all discontinued products.

·         Setup vendors and entered purchase orders into Oracle.

·         Assisted customer service with order entry, filing and auditing of orders.

·         Assisted credit department with research on billing complaints.

·         Processed all FedEx and UPS packages shipped from location as well as allocation of FedEx acct ad UPS acct maintenance for all plants and locations for Lehigh Hanson Inc.

·         Worked with over 15 sales representatives to send brick all over North Carolina, South Carolina, Kentucky and Michigan as well as arranged the Transportation Manager on receiving PO’s to be paid for freight carriers all over the US.

·         Arranged for customers to place orders for Canadian locations and was also responsible for helping process orders for roof tile when that department needed assistance. Order entry for West team when needed.

·         Responsible for keeping inventory clean as well as sending samples to customers and making sure the company we used for samples was stocked and up to date on all products.

 

 

 

Distribution Technology                                                                                                         August 2009 to January 2013

Customer Service Representative

 

·         Third party warehouse distribution customer service representative. Multiple systems order processing for our customers-via phone, email, fax and mail. Arranging transportation, shipping of products and invoicing of orders and inventory control and accountability.

·         Scheduled inbound and outbound appointments. Invoiced third party clients daily and end of month reconciliation.

·         Data entry into ERP system.

·         Procuring reports, billing and invoicing for our customers.

·         Filing of customer records and invoice copies and record storage monthly to maintain accurate records for each account.

·         Import and export of inventory for numerous accounts.

·         SAP systems, Oracle, ProRep, Citrix, JBA and Crystal Reports systems training.

·         Worked with existing customers in export and import of hazardous and non-hazardous Chemicals to other countries as well as transportation within the United States.

·         Prepared MSDS, COA and export paperwork to send with shipments and instructed warehouse to package shipment for container ship, airline and ground transportation according to regulations per chemical requirements depending on packaging.

·         Worked with customers to obtain carriers for their inbounds and outbound shipments.

 

 

Hanson Brick                                                                                                                                April 2007 to July 2008

Customer Service Representative

 

·         Worked as a customer service representative working in call center for an aggregates company who sold commercial/residential brick and shapes for architectural projects, paving brick, roof tile and other products used in the building of residential and commercial buildings all over the U.S. Answered customer calls ranging from placing orders to arranging transportation.

·         Answered calls on billing questions, accepted payments, and resolved customer complaints and issues per company policy.

·         Placed orders and researched issues to resolve customer complaints or requests.

·         Supported 15 sales representatives to sell and transport brick all over North Carolina, South Carolina, Kentucky and Michigan as well as arranged the trucking for customers outside the 50-mile plant radius.

·         Arranged for customers to place orders for Canadian locations and was also responsible for helping process orders for roof tile when that department needed assistance.

·         Responsible for keeping inventory clean as well as sending samples to customers and making sure the company we used for samples was stocked and up to date on all products.

 

 

 

Cingular Wireless                                                                                                                           February 2000 to August 2005

Customer Service Representative

 

·         Worked as a customer service representative working in high call volume call center for a cell phone company.

·         Also worked tech support for website issues as well as tech support for all Cingular products and services.

·         Answering customer calls ranging from payment arrangements to trouble shooting phones and service.

·         Answered calls on billing questions, accepted payments, and resolved customer complaints and issues per company policy.

 

 

 

 

 

Education

Marquette Senior High      Marquette, MI

High School graduate

 

MGCCC

Applied Science Degree of Nursing

 

 

 

Proficient in Excel, Word and Power point. 

Typing: 40WPM / 10,000 KPH data entry. 

Data Entry: 60WPM / 10560 KPH 10 Key.