Candidates About

 

 

Gabriel Pagan Martinez

787.930.8962/347.948.4432

gabriel.pagan@gmail.com

 

Technical IT leader experienced in planning, operating and supporting goals in various industries such as legal, healthcare, financial and pharmaceutical. Project management experience in all phases of Project Life Cycle using waterfall or agile methodologies. Advocate for using Microsoft Operations Framework for operating and maintain data centers. Focused on data security and integrity issues. Excellent managerial and people skills, communicating well both verbally and written in English and Spanish.

 

Technical Skills

Languages:   SQL, Javascript, Java, Powershell framework

Operating Systems & Environments:  Nutanix, Windows server, Linux, Mac OSX, Vmware, Microsoft Azure, Amazon Web Services, Citrix Xendesktop, Cisco IOS, Docspace, Compliancewire

Tools: Trello, Reqlogic, Basecamp, Microsoft Project, Veeam, AD Manager Plus, WSUS, System Manager, Microsoft Office, Office 365, McAfee Epolicy Orchestrator, OpenText DM, Aderant CMS, PaperCut Print Management, Cisco Unified Communications, routers and switches.

 

Work Experience

Universal Group, San Juan, PR                                                                                                                                               2017-2018

Technology Infrastructure Project Manager

•        Provided project management and subject matter expertise to Infrastructure projects such as telecommunications infrastructure, virtualization projects and equipment deployment.

•        Contributed to claims processing system after Hurricanes Irma and Maria events.

 

Departamento de la Vivienda, San Juan, PR                                                                                                                               2017

Infrastructure/Operations Lead / Project Manager contract

•        Contributed to the overall architecture design, of agency network with a particular emphasis on data security and operational efficiency.

•        Lead team of contractors that support the administration and operation of the agency IT infrastructure.

•        Revised and updated business continuity processes. 

 

MMM Holdings, Hato Rey, PR                                                                                                                                             2015 – 2017

IT Project Manager

•        Managing strategic IT infrastructure projects to completion. Augment system administrators staff as needed during crunch time, especially supporting virtualization and communications.

•        Execute project deliveries, taking leadership on a specific scope, team and plan. Interacting with the client to deploy and deliver project activities. Managing the tasks/activities assigned to team members. Communicate expectations (scope, time, quality, deliverables).  Project, plan.

•        Report to CIO, COO and business leaders project status and direction

•        Prepare IT department and special projects budget projections. Manage project budgets.

•        Manage vendor relations. Ensure vendor Statements of Work and other contract documentation is accurate and up to date. Negotiate and keep track of work terms.

•        Ensures that projects follow HIPAA, CAP/CLIA regulations and/or other regulatory requirements.

•        All activities in the SDLC (Systems Development Lifecycle) performed to Microsoft Operations Framework, an ITIL subset optimized for Microsoft platform products.

•        Major achievements

o      Took charge of IBM Websphere remediation project that was 15 months late and brought to completion within establish budget. This brought major stability and performance benefits to core services for the company.

o      Planned and executed 3 Disaster Recovery tests. Two test for business areas and one for Telephony systems. Coordinated Telephony test live during business hours, complete with fail back to production, ensuring compliance with regulatory agencies.

o      Helped design new Operations processes for root cause analysis of problems and change management. This will help identify issues faster and provide documented methodology for problem solving thus improving end user satisfaction with IT services.

 

JC Automation, Humacao, PR                                                                                                                                              2014 – 2015

Hyperconvergence Consultant/ Project Manager contract

•        Developed and maintained standard project documentation - project plans, agendas, action item lists, deliverables and ensure adherence to company Project Management Standards and Software Development Lifecycle best practices

•        Identified project and operation risks and prepared mitigation strategies.

•        Resolved issues that could have affected data integrity and compliance issues.

•        Ensured project compliance with GxP CAP/CLIA regulations, or other regulatory requirements.

•        Developed rigorous Installation and Operational Qualification processes that insure critical systems will perform as expected.

•        Proactively pursued and executed process improvement and sharing of best practices.

•        Business development and presales for Nutanix and Veeam products.

 

Fiddler, Gonzalez & Rodriguez PSC, San Juan, PR                                                                                                       2005 – 2014

IT Director

•        Implemented all projects using the Microsoft Operations Framework in order to deliver consistent service quality and measurable expectations to the executive board.

•        Restructuring the IT operations in order to weave IT and data security across the whole organization. The changes have benefited the firm's operations by providing lawyers and paralegals with the tools and information they need when they need it, where they need it.

•        Consolidated a diverse hardware infrastructure environment around Cisco solutions for switching, routing and PBX. This resulted in fewer, more comprehensive service contracts and made ongoing support and training more cohesive.

•        Migrated all physical servers to a local VMware cloud. This resulted in significant power and cooling savings in the data center and made it easier to have matching development and production environments.

•        Having a virtualized environment made it easier to migrate portions to the cloud. Email, backup and some file servers have been migrated to Microsoft Azure or Amazon Web Services. The firm has enjoyed easier data availability and flexibility thanks to these initiatives.

•        Consolidated the development of the firm’s proprietary applications and modules to use Microsoft development tools. This made it easier to integrate development to the overall operations framework and ensure consistency.

•        As part of the firm’s Technology committee developed a technology roadmap based on International Legal Technology Association studies and customized to the firm’s goals and challenges.

•        Prepared fluid job descriptions and mission statements for all IT groups and personnel designed to change as technology and business needs evolve.

•        Developed the plan to insure all the firm’s divisions are GLBA compliant.

 

CP Corp (Computer Paradise), Caguas, PR                                                                                                                     2005 – 2005

Business Systems Manager                                                                                                                                                                         

•        Responsible for the Systems Engineer group at Computer Paradise, Inc. Coordinate and carry out project plans for IT projects.

•        Negotiated and managed the outsourcing of Infrastructure IT Operations for Municipio Autónomo de Caguas. Successfully integrated the outsourced resources with the City’s IT team, creating a unified and highly efficient organization. This enabled the City employees to receive better, more agile IT for a fraction of previous costs. Established new security procedures and products to better protect the City's data. 

•        Technical consultant for the first large-scale virtualization project in Puerto Rico. Insurance company Triple S migrated 76 physical servers to 3 Vmware servers, dramatically reducing power and cooling requirements in their data center. The project would go on to grow to several hundred servers over the years.

•        Project Manager to Triple S migration from heterogeneous storage environment to an IBM DS8000 drive array.

•        Project Manager and Technical Advisor to Triple S for their Excelis implementation project. This was a multiyear project during which I oversaw hardware technical specifications and installations and coordinating the design of databases and storage environment.

•        Apply technology and methods to improve efficiency of client IT operations.

•        Prepare, manage and support outsourcing engagements with government agencies and private clients to run their full IT operations or complement their IT staff.

•        Management business relationship with industry partners.

•        Started IT Security and compliance consulting practice to provide clients a more well-rounded service portfolio while helping protect their assets,

•        IBM Advocate at CP Corp. for competitive engagements. Was brought in to accounts such as COSVI to migrate them from a mostly HP environment to an IBM/Lenovo environment.

 

Patheon Pharmaceuticals, Caguas, PR                                                                                                                             2003 – 2004 

Systems Administrator

•        Managed the migration of Novell Netware to Windows servers. This included file servers and the migration of Groupwise email to Exchange

•        Designed and implemented IT Infrastructure standards bringing an heterogeneous environment into a homogeneous, easier to manage one.

•        Instituted IT Security measures that resulted in a more stable, secure infrastructure.

•        Took charge of Carolina plant IT operations and brought it up to par with the rest of the organization in terms of infrastructure, hardware and procedures. Performed several upgrades in compliance with CSV (Computer System Validation).

•        Documented IT infrastructure and implemented product update/patching strategy.

•        Conducted top to bottom Risk Assessment of the IT Organization.  Identified several areas that needed improvement and designed plans to correct them.

 

 

 

 

 

 

 

 

Reliable Financial Services (Wells Fargo), San Juan, PR                                                                                             1997 – 2003 

Systems Administrator

•        Infrastructure Project Manager for Reliable Financial Services migration to a custom Oracle banking platform that resulted in major efficiencies throughout the bank. For example, the new tools enabled credit officers to process 20% more applications a day.

•        Managing integration of Reliable Financial Services IT infrastructure into Norwest Corp. after Norwest acquired the bank. I would embark a similar project a few years later after Norwest merged with Wells Fargo.

•        Infrastructure Technical lead for Y2K remediation efforts for Wells Fargo properties in Puerto Rico (Island Finance and Reliable Financial Services). Selected as a Wells Fargo Star Performer after successfully steering the IT organization during the Y2K situation.

•        Responsible for Help Desk, Network and Mail Room operations.

•        Responsible for IT product lifecycle and procurement.

•        Developed and maintained business continuity procedures.

•        Developed and supervised tech support help desk.

•        Planned and executed equipment upgrades, down to environmentally responsible disposition of obsolete equipment.

•        Deployed and maintained PeopleSoft HR system.

 

CP Corp (Computer Paradise) San Juan, PR                                                                                                                   1994 – 1997 

Network Specialist

•        Design, implementation and support of LAN and WAN solutions for several clients.

•        Installed and maintained LAN to mainframe gateways.

•        Developed help desk and maintenance contracts.

•        Project manager for several government and banking industry IT infrastructure projects.

•        Provided computer security assessments on both sides of company firewalls.

•        Designed, deployed and maintained corporate email systems.

 

Education

BS in Computer Science                                                                                                                                                                       1993

Interamerican University of Puerto Rico

 

Certifications

•        Comptia Cloud Essentials

•        VMware Technical Sales Professional (VTSP)

•        IBM Certified Specialist - XIV Storage System Technical Solutions

•        IBM Certified Specialist - Power Systems Sales for AIX and Linux

•        Apple Certified Associate - Mac Integration

•        Nutanix Platform Sales Engineer

•        Veeam Sales Professional