A problem solver with old fashion dedication and loyalty, utilizing 10 years of experience in IT Management and trouble-shooting.  Handles responsibilities well and delivers on accountabilities.  Considered a team player with good interpersonal skills.  Integrity, dependability, and the continued search for knowledge are core values.

IT Analyst (Contractor) at Kite Pharma; Santa Monica, California

May 2015 – August 2015

Ø  Supporting users in 2 offices (150+ users)

Ø  Managing and supporting company’s infrastructure and systems (Active Directory, Office 365, Sharepoint, Solar Winds Web Help Desk, UGovernIT, Shoretel Phones, iPhones and Android phones, Conference room equipment, Video conference, Ricoh Printers, Webex, Windows Servers and Lenovo Products)

IS/IT Manager at AstraZeneca Pharmaceuticals; Cairo, Egypt

December 2006 - May 2014

Ø  Managing a team of IT Specialists across the region

Ø  Supporting Users in the office and users in remote Emerging MENA Market (EMM) countries (Iraq, Iran, Yemen, Libya, Sudan, FWA, Morocco and Tunisia)

Ø  Implementing and Supporting new CRM System (Veeva), SAP ERP System , Workflow/Event management system and Cloud Based Applications (iDetailing) for the sales force

Ø  Installing and supporting user’s mobile devices (iOS, Android and Blackberry)

Ø  Managing EMM IT projects locally and regionally

Ø  Managing IT Infrastructure, Daily Backups, IP Telephony System (Cisco), Access Control, Video Conferencing Units, Printers, Projectors…etc.

Ø  Managing Third Party Maintenance contracts and SLAs

Ø  Managing IT Resource Procurement

Ø  Systems/Products : Windows Server, Windows 2000, XP, Vista and 7, Active Directory, Symantec Backup Exec, Microsoft Exchange, Sharepoint, Salesforce.com, SAP, MS Office, Office 365, Tandberg/Cisco Video Conferencing, Cisco Unity Express, Remedy Ticketing System, iDetailing for iPads.

Technical Support Engineer at ODEC Ltd.; Cairo, Egypt

July, 2005 - December 2006

Ø  Managing Company's Infrastructure

Ø  Supporting Users in the Company

Ø  On Call IT Engineer for companies under contract by ODEC

Ø  Installing Configuring and Supporting Products for Company and Customer ( Windows XP , 2000 and 2003 , MS Office , Bitdefender Products , Kaspersky Products , VM Ware Products , Content Keeper Web Filter , HP Desktop PCs Laptops and Servers)

Resident IT Engineer at British American Tobacco Egypt

September, 2004 - July, 2005

Ø  Employed by Synergy, outsourced to British American Tobacco Egypt

Ø  Supporting users locally and remotely (5 Sites)

Ø  Supporting Handheld Pocket PCs in all branches

Ø  Fixing Handheld data problems and uploading them on SQL server

Training At Synergy Professional Services ( IT Department ); Cairo, Egypt

February, 2004 - May, 2004

Ø  Supporting users in the company

Ø  Installing and Preparing labs for courses and supporting students during labs

Ø  B.Sc in Computer Science From Modern Academy, Maadi, Egypt, 2002.

Ø  Microsoft Certified Systems Engineer (MCSE)

Ø  Microsoft Certified Systems Administrator (MCSA)

Ø  English: Able to read, write and speak fluently

Ø  Arabic: Native Language.