Candidates About

Eric k. Harrison

Focused and highly-effective IT professional with experience successfully managing implementations and executing strategic projects for technology initiatives.  Proven ability in establishing rapport to foster results-driven, collaborative teams to successfully deploy complex projects.  Outstanding interpersonal, communication, planning, and organizational skills. Demonstrates the ability to identify opportunities to increase efficiencies and establish industry common practices.  Areas of expertise include:

Zonoff, Inc. Malvern, Pa                                                               April 2014 – Present

IT Engineer/Supervisor

Evaluate and improve IT infrastructure technology and processes. Support critical IT strategies and initiatives by directing the development, implementation, and maintenance of IT systems within the organization to ensure superior design and integrity of systems. Ensure that project rollouts are managed in a manner that delivers exceptional customer service and consultancy. Define business and performance metrics to analyze the success with which stated business goals are achieved.

·         Engineer and deploy local team based environments that enable developers to achieve greater success of code acceptance and early bug identification and resolution.

·         Develop and deliver a remote access solution that enables 24/7 availability for application development supporting partner and customer needs to company systems. using Mac OSX VPN , and OpenVPN as well as other based cloud technology,

·         Deliver technical expertise and network support including WAN and LAN connectivity, routers, firewalls, and security to ensure highest availability of network resources while mitigating system risk.

·         Create system documentation to include system reviews, efficiency and risk mitigation recommendations, and Standard Operating Procedures.

·         Create timely and effective communications with stakeholders as required including keeping them informed of incident progress, change notification, and planned system outages.

·         Supervise IT support personnel to provide a high level of issue resolution for end user machines.

MTG (Micro Technology Group) Bensalem, PA                         March 2013 – April 2014

Senior System Engineer

Improved business processes and supported critical strategies and initiatives by directing development, implementation, and maintenance of business systems while ensuring superior design and integrity. Ensured that project rollouts were managed in a manner that delivered exceptional customer service. Defined business and performance metrics to analyze the success with which stated business goals were achieved.

·         Complete comprehensive system infrastructures upgrade to provide a stable Windows and MAC computing and learning environment for 2,800+ users in New Jersey and Pennsylvania school districts; projects completed on time and within budget.

·         Developed remote access solution designed to support implementation using VPN, Terminal Services, and Citrix.

·         Created system documentation and consulting services to include system reviews, efficiency and risk mitigation recommendations.

·         Managed timely and effective communication with stakeholders as required including updates to incident progress, change notification, and planned system outages.

QVC, Inc., West Chester, PA                                                       September 2006 – March 2013

Workstation Administrator/ Sr. Mac/Apple Systems Administrator            5/2012 – 3/2013

Address escalated issues from tier two support; participated in planning discussions regarding new team initiatives and ongoing policy reviews.  Focus on long term projects designed to drive improved efficiency, continuous improvement and cost management. Investigated and evaluated new software to increase productivity and error reduction through automation.

Provided reports to my management team as needed basis for Software license compliance, and inventory of deployed hardware to ensure successful IT audit outcomes.

·         Completed evaluation and implementation of JAMF Software’s Casper Suite to enable ongoing management of MAC infrastructure including machine imaging, remote software installation, group policy enforcement, and inventory hardware/software management.   

·         Managed deployment of Group Logic’s ExtremeZip and Archive Connect to enable file retrieval via MAC.  

Associate IT Business Analyst; Mac/Apple Administrator         5/2008 – 5/2012

Participated in process redesign to improve company work-flow and efficiency, business planning, needs analysis, and business risk assessment. Consulted with end users on how to best support their area through the effective use of technology.  Prepared and delivered status reports to senior management. Developed and delivered user training sessions to enhance end user productivity for new software and processes. Conducted testing for new integration initiatives.  Provided technical leadership and planning for highly publicized corporate events and expansion into global markets.

·         Served as project manager and lead technician to upgrade the corporate Macintosh environment to be centrally managed; improve internal security; and provide extended integration within a Windows environment. The successful upgrade impacted more than 100 people and was on time and within budget.

• Developed and deployed standardized images with preloaded software for greater deployment efficiency. Utilized OSX server to enforce group policy and software updates.
• Provided technical support for leadership conferences; investor meetings; several New York and LA Fashion Weeks.
• Provided technical leadership and coordination to team members to provide the initial systems to launch QVC Italy.

Information Technology Installation Technician                                      9/2007 – 5/2008

Planned and deployed ongoing hardware and software installation and maintenance for more than 600 associates; provided client training and consultation.  Diagnosed and resolved computer problems; monitored computer processing systems; performed tests on computer equipment and programs.  Maintained working knowledge of Altiris functionalities; Lotus Notes; VMware; HP OpenView. and Font Reserve.

Information Technology Workstation Support Intern                              9/2006 – 9/2007         

·         Developed asset management database to track IT assets, operating status, and    lifecycle

·         Effectively troubleshoot MAC OSX, MAC G5, and MAC book pro computers

·         Managed multiple licensing issues and allocation of funds for IT procurement.

·         Used Dameware to remotely troubleshoot PCs; effectively navigate Windows 2003/2000 servers.

·      Successfully imaged HP servers, PC’s, and MAC machines, as well as installing server hardware, and server RAID configuration.

EDUCATION

Cabrini College, Radnor, PA

B.S., Management Information Systems; Minor, Business Finance

CERTIFICATIONS

MAC Support Essential

Linux+

Network+

Active Directory Training

Certified Casper Integrator

OTHER INTERESTS

Eagle Scout, Troop 496; Baltimore, MD

Alumni Alpha Delta Gamma Fraternity

·         Served as Philadelphia area Governor 2007 – 2009

Fluent in reading, writing, and conversational in speaking Spanish