Candidates About

Oscar r. Suarez

 

Global Infrastructure Delivery Manager

 

Performance-driven professional with a comprehensive record of technical experience

and demonstrated ability to consistently deliver results.

 

Results-oriented IT leader with more than 21 years of progressive technology experience in several Fortune organizations, including manufacturing, insurance, and oil refining industries. Skilled in the areas of IT infrastructure, architecture, ERP solutions, storage, Service Delivery, Solution Delivery, IT outsourcing and co-sourcing, Vendor Management, hosted solutions, and Performance Management. Core skills in the areas of business partnering, organizational restructuring and divestitures, cost reductions, and process efficiency improvements.

 

KEY ACCOMPLISHMENTS

 

§ Successfully executed the infrastructure split required for a $3.2 billion divestiture, involving global telecommunications circuits across 9 U.S. plants and 2 European plants

§ Maintain complete ownership of solution delivery of Infrastructure portfolio spanning 35+ projects annually

§ Successfully built positive relationships between IT and business partners where none existed previously

§ Seamlessly took over key vendor management relationships with AT&T (IDS, SAP, UCaaS, VPN, Firewall) and Microsoft (Office 365, Lync Services)

§ Accountable for 99.5% uptime across entire SAP landscape, which included ECC, SRM, CRM, BI, BW, HANA, GRC, FSCM, and XI

§ Built and staffed off-shore SAP Basis model from scratch, enabling successful expansion of true 24/7 support

§ Managed team of engineers responsible for full lifecycle support of over 125 custom in-house applications across Windows, MS-SQL, Oracle, Linux, and Unix platforms

§ Performed successful, full scale, bare metal frame SAP disaster recovery (DR) exercise utilizing SunGuard facility

§ Executed catastrophic failure scenario via replicated storage, resulting in 200% reduction in recovery time

 

PROFESSIONAL EXPERIENCE

 

BALL CORPORATION / REXAM, Chicago, IL (July, 2016 – Present)

Ball Corporation is a Fortune 500 company providing metal packaging for beverages, foods and household products, and aerospace and other technologies and services to commercial and governmental customers. Ball Corporation acquired Rexam in July 2016.

 

 

Rexam, PLC, Chicago, IL (March, 2015 – July, 2016)

British-based multinational consumer packaging company headquartered in London, England. Leading manufacturer of beverage cans with 55 plants in over 20 countries across Asia, Europe, North America and South America. Rexam was acquired by Ball Corporation in July, 2016.

Global Technical Delivery Manager

§ Member of the IT leadership team, accountable to Global Support Director and Vice President, Information Technology Services      

§ Owner of delivery of sustainable solutions in the areas of telecommunications, networks, servers, Office 365, Active Directory administration, and lifecycle management of desktops, laptops and mobile devices

§ Responsible for directing the operational workload and performance management of 8 highly technical Infrastructure Engineers, supporting locations in the US, Mexico, Europe, and Asia

§ Maintain complete ownership of solution delivery of Infrastructure portfolio spanning 35+ projects annually

§ Orchestrated and implemented telecommunications migration from HP hosted data center to T-Systems hosted services for Tier 1 applications: SAP, SharePoint servers

§ Seamlessly took over management and full lifecycle support of Microsoft hosted solutions:  Office 365 and Lync Services (Skype for Business)

§ Technical escalation and management point of contact for AT&T’s vendor hosted services and applications: Intrusion Detection (IDS), Firewall, VPN, and Tier 2 Applications (Active Directory, Payroll, email relay, internal Lync servers, UCaaS – IPT solution), AT&T cloud web security (Blue Coat)

§ Successfully executed the infrastructure split required for a $3.2 billion divestiture, involving global telecommunications circuits across 9 U.S. plants and 2 European plants

§ Developed technical infrastructure roadmap for 1-, 3-, and 5 year strategic plans

§ Work closely with IT leadership peers to ensure infrastructure project deliverables align to overall project timelines, budgets, and goals. Provide operationally sustainable handoffs to support teams

§ Consistently meet tight budget constraints within target allowances without sacrifice to quality or architectural standards

§ Increased on-time project delivery by 50% by instituting individual accountability processes

§ Successfully built positive relationships between Infrastructure team and manufacturing sites, business partners and other IT functions where none existed previously, all while striving to continuously improve technical infrastructure standards, processes and tools

§ Management of key technical projects to include divestments, integration of acquisitions, expansions and new plants, implementation of new technologies and upgrading or retirement of legacy technologies

§ Partner with enterprise architecture and security to create standard best practice solutions

§ Deliver projects and allocate resources within established KPI targets

§ Provide reporting output and technical expertise to Internal and External Audit functions

 

ALLSTATE INSURANCE, Northbrook, IL (December, 2012 – March, 2015)

Allstate Insurance is a Fortune 100 Company that is the largest publicly held personal lines property and casualty insurer in America.

IT Manager, SAP Basis / Non-ERP Environments

§ Total ownership for executing critical and complex IT projects across a highly complex, large scale SAP landscape supporting over 130k users

§ Managed staff of 20 highly technical, level 3 SAP Basis employees in Illinois, North Carolina and Bangalore, India and established specific objectives for measuring individual and team efforts

§ Managed staff of 5 engineers responsible for full lifecycle support of non-ERP systems, spanning over 125 custom in-house applications across Windows, MS-SQL, Oracle, Linux, and Unix platforms

§ Accountable for 99.5% uptime across entire SAP landscape, which included ECC, SRM, CRM, BI, BW, HANA, GRC, FSCM, and XI

§ Built and staffed off-shore SAP Basis model from scratch, enabling successful expansion of true 24/7 support

§ Established SAP Basis support operation in Charlotte, N.C., further expanding coverage and skillsets across the U.S.

§ Accountable for $2+ million operating budget

§ Successfully mentored 2 employees to acceptable status after previously being on long term performance improvement plans

§ Owner of SAP objects from an audit perspective. Accountable for operational requests and monthly internal audit reviews and bi-annual external audit reviews

 

HONEYWELL INTERNATIONAL, Morristown, NJ (2007 – 2012)

Honeywell International Inc. is Fortune 100 company and is an American multinational conglomerate company that produces a variety of commercial and consumer products engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

Held many roles of increasing responsibility (Administrator, Basis Lead, Manager), most recently as Corporate IT Manager, SAP Service Owner

Corporate IT Manager, SAP Service Owner

§ Led SAP infrastructure strategy, service design, deployment and service operations of corporate SAP ECC instance while ensuring adherence to International Traffic and Arms Regulation (ITAR) requirements

§ Developed multi-year SAP roadmaps aligned to business strategy and requirements

§ Evaluated new SAP technologies to ensure best practices were maintained

§ Designed and implemented the department’s first SAP service measurements and key performance indicators (KPI), enabling metrics driven reporting

§ Managed co-sourced team in India. Evaluated current state support model and adjusted escalation protocol and daily priorities to better align with business requirements while ensuring scope conformed to ITAR requirements

§ Performed successful, full scale, bare metal frame SAP disaster recovery (DR) exercise utilizing SunGuard facility

§ Executed catastrophic failure scenario via replicated storage, resulting in 200% reduction in recovery time

§ Performed DR Impact Analysis across Business Units to establish recovery tiers

§ Integrated SAP to external interface connectivity via PI, enabling Vendor Portal (Shopping Cart)

§ Collaborated with Finance to execute annual financial operation planning (AOP)

 

 

HITACHI DATA SYSTEMS, Itasca, IL (2006 – 2007)

Hitachi Data Systems (HDS) is a $3.9 Billion company that provides modular mid-range and high-end computer data storage systems, software and services. HDS is a subsidiary of Hitachi Ltd, a Fortune 100 company.

Configuration Specialist

§ Provided technical support to construct high performance SAN solutions for sales team

§ Imparted expert level knowledge of HDS solutions and configuration requirements to peers and end customers

§ Led technical team to evaluate and recommend long-term Customer Resource Management (CRM) solutions

§ Orchestrated disaster recovery circumstances using proprietary HDS solutions. Analyzed existing tools and processes and recommended strategic improvements

 

Honeywell/UOP LLC, Des Plaines, IL (1997 – 2006)

UOP LLC leading Oil Refinery and Petrochemicals company that was acquired wholly by Honeywell in 2005.

Held increasingly progressive roles, from hands-on technical desktop analyst to Server Engineer to SAP Infrastructure Engineer to Team Lead, supporting the corporate office and plant operations across Oil Refinery and Electronics divisions.

IT Team Lead

§ Served as Lead for desktop support team. Managed full lifecycle support of desktops, laptops, and servers for a 2,000 user corporate and research and development environment

§ Designed physical hardware requirements for virtual server project, reducing landscape footprint by 67%

§ Migrated from T-6000 physical HP-UX servers to RP-7400 virtual servers

§ SAP Basis Infrastructure Engineer supporting ECC (FI, CO, SD, MM, PP, HR) and portals

§ Documented and participated in multiple disaster recovery exercises for SAP and other tier 1 and tier 2 applications

 

US Cellular, Chicago, IL (1995 – 1997)

United States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States.

Service Desk Analyst

 

§ LAN Administrator and Network Engineer for corporate headquarters, supporting approximately 200 employees.

§ Supported Novell servers with Microsoft Windows desktops with MS Suite and in house applications

                               

EDUCATION

 

KELLER GRADUATE SCHOOL OF MANAGEMENT, Chicago, IL

§ Masters of Business Administration, Network Communications Management (Completion 2019)

 

DEVRY UNIVERSITY, Addison, IL

§ Bachelor of Science, Network & Communications Management, 2008

               

Certifications

 

§ Six Sigma Green Belt

§ ITIL Foundation V3.0

 

Additional Languages

 

§ Spanish