Clint Berry

Seasoned IT program-project manager with 20+ years of enterprise technology/business management and hands-on technical engineering and process experience. Thorough knowledge and effective execution of data center, contact center, retail and office projects related to network, systems, telephony, applications, DBMSs, clean builds, migrations, moves, compliance-archiving, upgrades, tech refresh, patching & decomm and processes within state-of-the-art internet/intranet environments utilizing industry standard and proprietary methodologies & frameworks (Agile, Waterfall, SPM, TPM, IBMPMP, ADM & S2V, PMBOK). Proven IT business communication and presentation skills used to advise/inform int./ext. stakeholders and team of project status. Extensive project leadership expertise spans multi-organizational/simultaneous projects within retail enterprises, financial institutions, educational institutions, government agencies, communications companies, defense, industrial, hospital, wholesale, and global business-IT consulting and solutions corporations. Led, managed, trained and coached technology and business project teams with an array of tools and techniques.

·                     Senior Program & Project Management

o   Scope and Project Definitions & Analysis

o   Strategic Business Continuity/DR Planning

o   Contract Development & Negotiations

o   Total Quality Assurance Management

o   Documentation, Meetings, Reports

o   Planning, Structuring, Leading, & Monitoring

o   Team Building & Corporate Presentations

o   Stakeholder Communications

o   Impacted Server (DB/App) Communications

o   Asset Management

o   GRC/SOX Compliance

o   PMBOK Framework

o   Agile/Waterfall/SPM/TPM/IBM-PMP Methodologies

o   ITILv3/ISO Process

·         Business/Problem Analysis & Process Engineering

o       Business Process Re-Engineering/Management

o       Business Continuity Planning/Execution

o       Key Performance Indicator (KPI) Analysis

o       Contractual SLA Comparative Analysis

o       Contractual Adherence

o       Business & Technology Compliance

o       Disaster Recovery

o       RAMS Management

o       Root Cause Analysis & Mitigation

·          IT Engineering

o       Applications, Data Warehousing, Databases

o       Server/Desktop/Security Problem Solving/Analysis

o       Extractions, Transportations, Transformations (ETLs)

o       Online Analytical Processing (OLAP)

o       BI Data Mart Source/Destination Interfacing

o       IT Security & Server Virtualization

o       SAN/DAS/NAS/RAID/DLT Storage Technologies

o       Device Decomm/App Sunsetting/Site Closings

PROFILE

·      Proactive consultant & collaborator with drive productivity and improved customer relations accomplishments.

·      Cross-functional business professional with budget analysis, forecasting, financial statement planning and reporting.

·      Influential IT consultant with systems convergence and project/operations improvement experience.

HARDWARE EXPERIENCE

Circuits

Networked Devices

Compliant Server Systems
Print Servers

Hubs/Repeaters/Bridges

Modular Jack Panels

Firewalls (HW)

ISDN Adapters

Wireless APs/Controllers

LTO-5 & DLT Backup Drives

DAS/SAN/NAS/RAID/DLT

Smart UPS Devices

Switch Boxes

Ports & Cabling

Telecom Devices

A/V Devices

SOFTWARE EXPERIENCE

MS Windows Server

Unix

Genesys CME

Oracle 11g R2/mySQL

Oracle Video Server

PeopleTools

Citrix Presentation

Server/Metaframe

ServiceNow

Webshere BPM

Webshere WAS

WebSphere WPS

WebSphere WLE

ServiceDesk

SharePoint

Confluence

Remedy

Clarity

AtTask

Adobe Connect

Microsoft Lync

eWFM Workforce Mgt.

Nice Recording

CHAMP CRM

RightFax

MS Project Server

Rational Portfolio Mgr.

Lotus Live Meeting

Planview Enterprise
Active Directory

Avaya/Lucent/Cisco VoIP Telephony

Cloud, VMWare ESX

Netware

Unix/Linux

SAP ERP R/3, mySAP

SAP Basis

SAP Crystal Reports

Exchange

Open Workbench

Visio/SmartDraw

Lotus Domino

Dsniff

ArpCacheWatch

NetStat Agent

AntiARP

Packet Tracer

ArcServe

BMC Remedy

Maximo

LANDesk

FootPrint

NetManager

NetWatcher

NetSwitch

Netfinity

NetShow

NetMeeting

WebDialogs

Webex

NetApp/EMC

Winframe

Vantive

MS Windows:

8/7/Vista/XP

Outlook

Access

Word/Excel

PowerPoint

Acrobat Prof.

InDesign/Photoshop

Premiere/Flash

Insight Manager

Quota Manager

TCP/IP, IPX/SPX

DHCP, DNS, WINS

IOS, BIOS/MS-DOS Arp, Tracert, Ping

Netstat, Telnet, AppleTalk, Https UDP, VPN’s, IP

C/C++, HTML, ActionScript

Splunk

NimSoft

NerveCenter

Smokeping

MRTG

NetBrain

HP N-Automation

NSM

CMS

Cisco WCS/NCS

OVAs

Witness

Archer

Ixia

Thick/Thin Clients

Firewalls (SW)

CEM

Remedy

Portal

Patrol

Splunk

BMM

BPPM

PROFESSIONAL EXPERIENCE

DELL/NTTDS (Contract)                                                                                                                                            06/13/16 – 01/12/18

[Applications, Databases, Circuits, Security, Network, Systems, Telephony, Moves, Printing, Fax, Support, Access, Badging]

Program Project & Transition Manager (Array of Urgent/Critical Projects)

(IT Implementations, Deployments, Migrations, Moves, Decommissioning, Facilities)

Successfully initiated, planned, executed, controlled, monitored, closed and determined feasibility, risks/issues, dependencies and IT deliverables for very complex projects within severe constraints of time. Provided quality delivery to an array of customer-accounts which involved the implementation or move of new circuits, ensured security rules were in place, ensured network and systems implementations and moves were compliant with new reference architecture requirements, tested and validated all hardware and software within scope of project for failover and steady-state readiness, worked with facilities and data center resources (for moves, power, space, cabling, ports, physical security), ensured on-site/remote support is available and aware of responsibilities, implemented new telephony systems (voice), ensured printing & fax were tested and validated, and ensured IT and physical access was provided. Also ensured the appropriate PMO project deliverables were provided, reviewed and approved (charter, workbook, RAID, project schedule, cost management tool, change control log, project plan, migration plan, requirements traceability matrix and communications workbook). Lead efforts to mitigate all schedule, cost and quality project impactful issues to maximize customer satisfaction. Provided weekly reports via Project Reporter (and Accelerate) and verbal self-facilitated standing meetings within cross-functional IT departments. Managed and held accountability for financials (planned/actuals) involving CAPEX and OPEX with respect to labor (internal and external), training, hardware, software, travel, licenses, contingency reserves, packaging & shipping.  Determined and communicated high level and low level approaches, expectations and timelines of overall matrix of deliverables. Facilitated deep dive on-demand meetings with team members to exponentially increase rates of success. Created and managed contingency plans for rapid changes in environment. Prioritized, monitored & controlled tasks, objectives/goals and resources across projects with strategic and tactical alignment. Implemented experience as network & systems engineer for insight when dealing with IT/engineering leaders/team. Implemented extensive experience with business management (processes, workflows, operations, projects, legal, contract negotiation, financial, marketing, promotions, structure, risk, scheduling) to ensure success. Used Microsoft Project, Visio, PowerPoint, Project Reporter, Excel, Word, Outlook, Skype, Accelerate, Changepoint, and SharePoint as primary tools for repository, report and communications report management. Also served as the program’s communications lead for overall status updates.

·         Program #1:

o    Project: Brazil People, Infra & Equipment Moves

o    Project: Ireland people, Infra & Equipment Moves

o    Project: Germany People, Infra & Equipment Moves

·         Program #2:

o    Project:          Guadalajara Telephony Migration

o    Project:          Reston to Herndon (E2E: APPS Environment) Infra Implementation, Migration, & Move

o    Project:          McLean Infra Implementations (3^rd Floor)

o    Project:          Herndon Network Migration

o    Project:          Reston Decommission & Disposition

o    Project:          Citrix Implementation (Nutanix Cluster)

o    Project:          Server Cluster Cloning & Data Replication

o    Project:          Herndon to McLean (E2E: APPS Environment) Infra Implementation, Migration, Move & Decommissioning

o    Project:          Herndon to McLean (E2E: TACS Environment) Infra Implementation, Migration, Move & Decommissioning

o    Project:          Herndon to Florence Data Center to Technology Center Move

o    Project:          Gurgaon Contact Center Build & Network Migration

·         Accomplishments:

o    Successful delivery of complicated (PCC2) city to city moves of IT & People within severe constraints of time & resources.

o    Successful completion of IT planning for international service desk team migration of customers (Guadalajara).

o    Successful sprint completion of simultaneous contact center build (India) and data center move (U.S.).

DELHAIZE (Contract)                                                                                                                                                                                                        05/06/15 – 02/26/16

[Network, Systems, Applications, Telephony, A/V, Security, Web, Desktop, Printing, Support]

Senior Business/Technology Consultant (Portfolio of 2 Programs & Array of Enterprise Projects)

(Extensive Risk/Issue Mgt. (Projects & Operations), Support Services Optimization,

Process Optimization, Root Cause Problem Mgt, IT Health & Holiday Readiness)

Successfully provided overall technology and business tactical leadership over highly visible crisis-denoted portfolio of programs and projects. Led efforts to mitigate all impactful issues to maximize customer experience (sales and service). Provided weekly reports to CIO, SVP & IT Directors and led team of IT directors and managers for the improvement of cross-functional IT departments (help desk, field services, change, incident, vendors, problem, release, POS, server systems, quality assurance, desktop/printer systems management, VMO, compliance). Facilitated meetings with directors and managers regarding strategy and tactics required to succeed, immediately. Managed and held accountability for financials (planned/actuals) involving CAPEX and OPEX with respect to labor (internal and external), training, hardware, software, travel and licenses.  Developed, managed and owned immediate portfolio initialization, planning, execution, monitoring controlling and closing of initiatives that encompassed the complete E2E life cycle of support and post implementation support). Determined and communicated detailed approach, expectations and timelines of overall matrix of deliverables. Help deep dive on-demand meetings with systems and metrics team members to increase rate of success. Resolved issues that affected project scope, quality, effort, risk, cost and timeline using MS Project and Excel. Created and managed contingency plans for rapid changes in environment. Prioritized and monitored tasks, objective/goals and resources across projects with strategic and tactical alignment. Implemented experience as network & systems engineer for insight when dealing with IT/engineering leaders. Implemented extensive experience with business management (processes, workflows, operations, projects, legal, contract negotiation, financial, marketing, promotions, structure, risk, scheduling). Developed and reviewed test plans. Managed the closeout and IT health and readiness. Used Microsoft Project, Visio, PowerPoint, Excel, Word, Outlook, Lync/Communicator and SharePoint as primary tools for repository and communications management.

·         Portfolio:       Enterprise Support Services Health & Readiness (GRC: Governance, Risk, & Compliance)

o    Project:                          ServiceNow Enhancements

o    Project:                          SLA Alignments

o    Project:                          Operations Process Improvement & Runbooks

o    Project:                          New Enterprise POS Build

o    Project:                          Enterprise POS Printing Remediation

o    Project:                          System & Service Alerting, Dashboards & Reporting

o    Project:                          Telephone Enhancements

o    Project:                          Workspace Migration

·         Program:       Video Conference Room Remediation (Led 2 Project Managers)

·         Project:                          Mainframe Print Conversion

·         Project:                          Endevor Code Management Tool Stabilization

·         Project:                          Dark Sites Web Development

Achievements

·         Immediately provided driven-oriented grasp and structure of very complex crisis-denoted program within 1 week.

·         Immediately resolved crisis to provide substantial CIO, SVP, sponsor & retail customer satisfaction within 5 weeks.

·         Successfully implemented highly influential approach to maximize harmonious success w/team of IT directors and managers.

·         Provided high level & low level matrix structure to overall program of projects simultaneously.

·         Mitigated $5 - $15 risk to corporation with attorneys and directors.

LOWES (Contract)                                                                                                                                                                                                                      10/28/14 – 1/30/15

[Servers, Applications, DBMSs, Security]

Snr. IT Program Project Manager (1 Program of 8 Projects)

(included Engagement, Solutions & I&O Snr. Project Management)

[DBMSs, Applications, DR, BCP, Security]

Provided program leadership, ownership and accountability of several projects involving various DBMSs & CA & BMC applications (Customer Experience Management (CEM), Remedy, Portal, Patrol, Splunk, BMM, BPPM) for reporting, analytics and human/system performance optimization. Initiated, planned, executed, monitored/controlled, and closed array of related projects. Ensued dashboard/reporting information reflected customer requirements. Managed internal and vendor project managers, internal SMEs (architects/engineers), HW/SW resources, procurement and financials (capital/expense forecasting, resource allocation/management, budgets). Led implementation of physical servers, appliances and virtualization systems (VMs) with appropriate storage in data centers with DR. Provided weekly and bi-weekly verbal/written status reports to PMO, project team and upper management. Conducted weekly checkpoints to ensure sponsor expectations were met. Identified/documented project business/technical requirements. Managed deliverables matrix document for low-level assessment. Collaborated, directed, mentored and motivated teams throughout the project lifecycle. Ensured high level goals (scope) and low level objectives (project plan) were communicated and met. Worked with strategic sourcing for the completion, negotiation and delivery of SOWs. Ensured policies, procedures, practices and processes were followed/utilized for NLYTES & CRs. Held meetings with leadership and key stakeholders for complex strategic & tactical requirements determination, planning & implementation. Ensured risks and issues were well documented for communication and reference aligned with procedures, workflows and policies. Successfully completed in-flight high visibility program by EOFY. Provided PMO consultation regarding Stage Gating, project documentation and approaches. Used Clarity for milestone/task tracking, resource allocations, forecasting, task assignments, timesheets, and reporting.

WELLS FARGO (Contract)                                                                                                                                                                                     03/09/14 – 07/23/14

[Network, Systems, DBMSs, Applications, Business Continuity, Security]

Senior IT Project Manager (2 Projects)

[Infrastructure, Applications/Databases Integration/Migration/Enhancements, Web/Email Implementation]

Project (Oracle CRM Upgrade, Web Development & Email):

·         Provided leadership over an array of Oracle Database & CRM Migrations/Upgrades. Led team of 15 technical staff (architects, developers, DBAs and engineers) using MS Project Plan for three enterprise projects. Worked with an array of technical and business teams to