Austin Kenny 

PROFESSIONAL PROFILE

Results-driven, PMI certified project management professional with significant, progressive experience leading people and project teams, implementing and overseeing technology systems, and administering multi-million dollar budgets.  20 years overall IT experience with success in managing, planning, and directing activities that provide innovative information technology and customer service solutions. PMP certified since 2002.

Areas of Expertise

·         Project Management

·         Relationship Management   

·         Managing and Documenting Full SDLC

·         Team Building and Mentoring

·         Change and Crisis Management

·         Strategic and Operational Planning

·         Solid Analytical Skills

·         Processes and Methodologies

·         Decision Making and Problem Solving

·         Negotiations and Closing    

PROFESSIONAL EXPERIENCE

IT Project Manager – Kenny Consulting                                                  Nov 2016 – Jul 2017

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Completed assigned projects by coordinating resources and timetables within a matrix environment utilizing RUP and Waterfall methodologies.
• Verified application results by conducting system audits of technologies implemented.
• Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identify problems; evaluate trends; anticipate user requirements.
• Accomplished financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintained quality services by establishing and enforcing organizational standards.

IT Project Manager – Consultant for Carolina Healthcare   Charlotte, NC Jun 2016 – Oct 2016

• Consultant for Project Management policy and procedures within the CHS Shared Services and the Dickson Advanced Analytics (DA²) department.
• Planned and managed the delivery of business systems solutions and associated application services in support of business objectives and ongoing operations through Agile and Waterfall methodologies. 

·         Performed governance for project deliverables, tollgate approvals, budget creation and maintenance, on-going support & program oversight, Facilitate Change Management, and provide an escalation point for all program delivery work streams.

IT Program Manager – Consultant for Bank of America Charlotte, NC   Aug 2015 – April 2016

• Lead the Program/Project Management for the Greenfield Program within the Technology Infrastructure Group.

·         Monitor performance of project deliverables, Provide tollgate approvals, Provide on-going governance support & program oversight, Facilitate Change Management, Provide an escalation point for all program delivery work streams and budgets.

Director, IT Program Management at Weis Markets, Sunbury, PA        Sep 2013 – Aug 2015

·         Director of the IT Program/Project Management Office for Weis Markets, Inc. Includes Project Management, Quality Assurance, and Business Analyst Groups.

·         Implemented IT Project Management presence within Weis Markets, created Policy/Procedures, Methodology for both the Project Management, and Quality Assurance.

·         Worked with senior leadership to create project governance group to oversee organizational project portfolio and budgets. Includes project submittal, approval, and prioritization of efforts.

Program/Project Manager Time Warner Cable Charlotte, NC        Jul 2012 – Sept 2013

·         Lead the Program/Project Management of the ICOMS Customer Billing Program within the Technology Services Group.

·         Managed and lead all phases of the development life cycle for groups that design, develop, operate and maintain ICOMS systems and supporting infrastructure within Time Warner.

·         Successfully Implement the Operating System Upgrade for the AS400 platforms before the merging of the Billing Systems programs for two large divisions within TWC.

IT Program Manager                         Bank of America Charlotte, NC Mar 2011 – Jul 2012

·         Lead the Project Management of the Customer Credit Bureau Refresh (CCBR) Program within the Consumer Risk Organization.

·         Implemented 53 program level projects utilizing various matrix resources including internal technical and business resources, external vendor staff from TransUnion, and an offshore development team in India while staying within budgets.

·         Program/Project level efforts included Disaster Recovery setup, Business Intelligence  Reporting for Service Level Agreement Monitoring, Multiple releases of enhancements to the CCBR data warehouse environment and programs for Regulatory Compliance, Credit Scoring updates such as FICO 04 to FICO 08 adoption, Business Objects Reporting and on boarding of new business units to the CCBR Operational Data Store/Data Marts.

Manager, PMO              Blue Cross Blue Shield of SC Columbia, SC Dec 06 – Mar 2011

·         Lead a team of 6 project managers to successfully implement Service Orientated Architecture (SOA) efforts to reduce client server footprint by decommissioning over 200 servers, gaining efficiencies, while lowing overall costs by eliminating licenses, reducing up keep and maintenance.

·         Maintained Program Management of CIO Strategic efforts involving multiple efforts and project teams. Efforts involved: IVR and Telephony upgrades, Disaster Recovery Efforts, Infrastructure deployment, CRM’s, creating Web Interfaces to customer facing applications, software development efforts and budgets for internal and external security efforts utilizing full SDLC, and new project policies and procedures for use across the various groups within the organization.

·         Responsible for reporting status of all efforts to senior management on a weekly and sometimes daily basis reporting to the CIO. 

VP, Technology Group –    The South Financial Group Lexington, SC Sept 04 – Dec 06

Sept 04 – Dec 06

·         Partnered with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.

·         Implemented an organizational program management group within a matrixed environment, created processes and procedures for the new department, implemented MS Project Server, and mentored junior project managers.

·         Planned and managed the delivery of business systems solutions budgets, and associated application technical services in support of business objectives and ongoing operations.

Program Manager – Bank of America Charlotte, NC Feb 04 – Sept 04

Working as a Program Manager within the Credit Card Services department:

·         Manage all phases of the development life cycle for internal and external groups that design, develop, operate and maintain Bank of America ATM/Debt and prepaid services systems and supporting infrastructure. Manage and support transition projects for the Fleet Boston to Bank of America acquisition.

PMO Manager – Household International Tampa, FL Sept 02 – Jan 04

While leading the Project Management Office for Household International and Decision One Mortgage:

·         Established a Project Management Office in Charlotte, NC and Tampa, FL while managing 15 Project Managers, working with a resource pool of 65 technical people with various skill sets, running between 30-50 projects at any given time.

·         Developed, implemented and maintained Technology Services project management policies, procedures and best practices while maintaining overall budgets for the various groups.

Program Manager- Incurrent Solutions. Parsippany, NJ, Jun 01- Jul 02

Working in a Project Management Office, assigned as a Project / Client Relationship Manager to the Fleet Credit Card Services and First Consumers National Bank organizations.

·         Managed application development for web and wireless customer self-service solutions for the payment card industry.

·         Authored and implemented Change Management methodologies saving the company thousands of dollars monthly in lost revenues.