Candidates About

 

Jemeiron M. Bryant

 

PROFESSIONAL SUMMARY

Early in my career, I was guided by financial necessity. I took several jobs of varying types as an introduction to the workforce. I received an opportunity to get into the IBM Corporation where I learned a great deal of technical skills and gained an understanding of what it is to be professional. I was exposed to the business side of the computer industry. I learned an enormous amount about Hardware, Software and Services contracts. For my hard work and dedication, I was allowed the opportunity to travel the country and represent IBM at various customer sites.

After several years, in need of a change in career and lifestyle, I resigned from IBM and joined the United States Army as a Combat Engineer. I was injured during my term and was given an honorable discharge. I returned to civilian life and found an opportunity at T-Mobile and I stayed for 2 years as a contract and permanent employee. I moved on to  Accor North America where I stayed for 3 years. In my time there, I learned a great deal about the Hospitality industry and broadened my Technical skills. I received another opportunity with Computer Sciences Corporation. Diligence and hard work allowed me to advance to Level 2 Support, Account Trainer, and Subject Matter Expert. I developed training materials, implemented training and retraining programs in addition to my duties as a Level 2 escalation point and team leader on multiple accounts. While at CSC, I received an opportunity at Universal Studios in Orlando. I accepted the position and relocated to Florida.

I gained valuable experience supporting a variety of Hardware and Software while at Universal.  I also expanded my skills with a greater role in the Data Center Operations. I  by started and monitored production jobs, monitored system backups, servers, and network equipment.

I was able to secure a position at Cost Plus World Market in California in an attempt to establish my self in the bay area.  I worked the Christmas Holidays and also worked other short term temporary assignments, but was unable to find a stable position.  I was offered an opportunity to return to Universal Orlando in Florida and I accepted.

Once again, I was offered a position in California and I chose again try to establish myself in the Bay Area.  I was given the opportunity to work for a law firm, Morrison & Foerster.  My position is being relocated to another area and I am choosing to stay in California.  I am seeking a long term contract position or a permanent position on 2^nd shift or overnight.

 

SUMMARY OF QUALIFICATIONS

Ø  Strong customer support background.

Ø  Strong teaming skills.

Ø  Excellent problem solving & analysis skills.

Ø  Strong skills in multitasking and project management.

Ø  Strong Technical Aptitude 

Ø  Presentation and public speaking skills.

TECHNICAL SUMMARY .

Ø  Operating Systems include MAC: OS9, OSX, WIN 98,  98SE,  ME,  CE, 2000, XP, Server 2003, Server 2008, Windows 7, Windows 8

Ø  Windows Server Administration, Unix Administration, Cisco router maintenance, familiarity with all 802.11a/b/d/e/g/n wireless routers, 802.1x WPA encryption protocols,  proxy server configuration, Windows Active Directory management.

Ø  Office Products: Microsoft Word, Access, Excel,  Powerpoint, Visio, Lotus 1-2-3, Internet Explorer, Outlook, Outlook Express, Mozilla Firefox, Wordpro. Word Perfect, Workshare, Adobe Acrobat Pro,

Ø  Mobile Devices: Apple Iphone, Ipad, Ipod Touch, Android Phones, Android Tablets

Ø  SAP Modules Supported: Financial Accounting, Controlling, Plant Maintenance, Quality Management, Production Planning, Sales and Distribution

Ø  Citrix Management Console

EDUCATION

University of Texas at Arlington (1991 to 1992)

El Centro College (1992 to 1993)

University of Texas at Arlington (1993 to 1995)

Laney College (2014 to 2016)   

University Course Emphasis: Aerospace Engineering, Business Administration  

IBM Internal Courses (1996 to 2002): SAP Software Training, Customer interaction training, Pervasive Issue Management, Leadership Development Program, BRIO training, A/R for the Casual User, 7 Habits of Highly Effective People, Teaming Effectively, USG Training.

DETAILED EXPERIENCE

Morrison & Foerster   San Francisco, CA  April 2013 to Sept 2016

Environment: IT Support Center Analyst

u  Provide Technical Support to all areas of Morrison & Foerster

u  Provide Hardware Support for Desktop PC's, Laptops, and Network Printers

u  Enter and work incidents using the Service-Now Ticketing system

u  Configure Apple IPhones/IPads for connection to the Exchange Server through Airwatch

u  Configure and Update Itunes for use with users Apple Iphones/IPads

u  Troubleshoot remote connection issues with the Mac OS X 10.6, 10.7 and 10.8 OS. 

u  Provide Remote Assistance using Remote Assistant

u  Provide Remote Assistance using RAdmin and RAdmin Allow Remote Utilities

u  Provide Remote Assistance using VNC

u  Provide support for the OpenText Document Management Software.

u  Setup Email accounts for end users.

u  Create initial Active Directory User Accounts

u  Create Group Email Accounts in Active Directory

u  Provide Email support using the Axway Mailgate Software

u  Provide Email support using the Mimecast Administration console

u  Assist in managing Spam email through Postini

u  Manage Active Directory Permissions

u  Disable Active Directory Accounts

u  Provide Active Directory Password resets

u  Provide Windows networking support.

u  Provide support for the Microsoft Office Suite 2010

u  Provide VPN Connectivity support for remote users

u  Provision RSA Securid Physical and Software Tokens

u  Provide Level 1 Support for the Carpe Diem Time Tracking application.

u  Provision Blackberry phones to new users

u  Provide Administrative support to Blackberry users

u  Provide support for Workforce Timekeeping

u  Provide Level 1 support for Intapp Time application

u  Provide Administrative support for EFax Desktop Fax accounts

u  Provide Administrative support for Sharepoint Extranet Sites

u  Provide support for Autonomy Records Manager

u  Support the Standard and Pull Print Queues

u  Provide intermediate troubleshooting of Microsoft Word, Excel, Powerpoint,  and Visio applications

u  Provision phones throught he Blackberry Admin Console

u  Manage Citrix connections through the Citrix Director

u  Provide Level 1 support for the Chrome River Expense Management application

u  Manage user accounts through the Intercall conference call suite

u  Manager user accounts through the Accellion Secure File Transfer system

 

Universal Studios Resort  Orlando, FL  February 2012 to March 2013

Environment: IT Service Desk Agent

u  Provide Technical Support to all areas of Universal Studios Florida Resort

u  Provide Hardware Support for Desktop PC's, Laptops, Local and Network Printers

u  Provide configuration and support for Windows 7 Migration

u  Enter and work incidents using the Remedy Ticketing system

u  Configure Apple IPhones/IPads for connection to the Universal Wireless Network

u  Configure Apple IPhones/IPads for connection to the Exchange Server

u  Configure and Update Itunes for use with users Apple Iphones/IPads

u  Troubleshoot issues with the Mac OS X 10.6 OS. 

u  Configure Universal Creative Macbook Pro Notebooks for VPN, use with the Exchange server and the print servers.

u  Provide Accucom Timeclock support.

u  Provide Remote Assistance using Dameware Remote Utilities

u  Provide Remote Server Assistance with Rairitan Remote Client

u  Provide Level 1 Server Support

u  Setup Email accounts for end users.

u  Create initial Active Directory User Accounts

u  Create Group Email Accounts in Active Directory

u  Manage Active Directory Permissions

u  Disable Active Directory Accounts

u  Provide Active Directory Password resets

u  Add and remove PC's and POS Terminals in Active Directory

u  Provide Windows networking support/administration.

u  Provide support for the Microsoft Office Suite 2003, 2007 and 2010

u  Provide VPN Connectivity support for remote users

u  Reset VPN Pin codes

u  Provide Level 1 Support for the Matra Food POS system

u  Provide Matra Account Unlocks and Password Resets

u  Provide Level 1 Support for the Galaxy Ticketing POS system

u  Provide Galaxy Account Unlocks and Password Resets

u  Provide Level 1 Support for the Win DSS Merchandise POS system

u  Provide Level 1 Support for the Maximo Asset Management System

u  Provide Maximo Account Unlocks and Password resets

u  Create initial Kronos Time and Attendance Accounts

u  Manage Kronos Account Permissions

u  Provide AS400 account Management

u  Manage AS400 Print Queues

u  Set AS400 Tape Library Backup Rotation

u  Run End of Day Reports

u  Manage System Backups for Windows 2000 and 2003 Servers using the Omniback Data Protector System

u  Manage System Backups for some Windows 2003 and 2008 Servers using the Veritas Backup Exec Software.

u  Manage System Backup for some Windows 2008 Servers using the Tivoli Storage Manager Software

u  Format Backup tapes for reuse or emergency use

u  Manage Backup Tape Storage and Inventory

u  Process Data Restoration Requests via AS400, Omniback, Veritas, and Tivoli

u  Approve requests to release jobs for the AS400 Test Environment

u  Reboot Servers during the requested Maintenance Window or as needed.

u  Assist users with Software Installation and Manage updates

u  Re-image Desktop and Laptop computers using Norton Ghost Imaging Software

u  Provide Email Support

u  Process Lease End Data Transfers

 

TekSystems   Alameda, CA  October 2011 to January 2012

Environment: Technical Support Contractor for Cost Plus World Market

u  Provide Technical Support to all areas of Cost Plus

u  Provide Hardware Support for Desktop PC's, Laptops, Local and Network Printers

u  Provide support to RF Inventory Scanners

u  Process sales and promotion uploads

u  Respond to requests via Phone and Email

u  Provide Level 1 support for all POS Equipment

u  Enter and work incidents using the Clarity Ticketing system

u  Provide Level 1 Apple Desktop and Laptop support

u  Provide Support for MS Office for Mac Products

u  Install and configure Apple Hardware and Software

u  Ensure Keychain Passwords are updated when network passwords are changed

u  Enable and Disable Active Directory Accounts

u  Reset Active Directory Accounts

u  Support MS Office Products (Outlook/Excel/Word)

u  Process AS400 End of Day/Week/Month Jobs and distribute Digital and hardcopy reports

u  Process AS400 Incremental and Full Backups

u  Process AS400 ID requests

u  Process AS400 Password Unlocks and Resets

u  Manage AS400 Print Queues

u  Monitor Store network status and escalate connectivity issues

u  Monitor Store system status and escalate issues

 

Universal Studios Resort  Orlando, FL  April 2010 to October 2011

Environment: IT Service Desk Agent

u  Provide Technical Support to all areas of Universal Studios Florida Resort

u  Provide Hardware Support for Desktop PC's, Laptops, Local and Network Printers

u  Provide configuration and support to the Executive Windows 7 Laptop pilot program.

u  Enter and work incidents using the Remedy Ticketing system

u  Provide departmental specific configuration for Windows 7 Laptops

u  Develop custom Images for Windows 7 using Norton Ghost Image Software

u  Install and configure Apple Hardware and Software

u  Configure Apple IPhones/IPads for connection to the Universal Wireless Network

u  Configure Apple IPhones/IPads for connection to the Exchange Server

u  Configure and Update Itunes for use with users Apple Iphones/IPads

u  Root, Configure and Update Android Phones/Tablets for use on the Universal Wireless Network

u  Configure Android Phones/Tablets for connection to the Exchange Server

u  Troubleshoot issues with the Mac OS X 10.6 OS. 

u  Configure Universal Creative Macbook Pro Notebooks for VPN, use with the Exchange server and the print servers.

u  Provide Accucom Timeclock support.

u  Provide Remote Assistance using Dameware Remote Utilities

u  Provide Remote Server Assistance with Rairitan Remote Client

u  Provide Level 1 Server Support

u  Setup Email accounts for end users.

u  Create initial Active Directory User Accounts

u  Create Group Email Accounts in Active Directory

u  Manage Active Directory Permissions

u  Disable Active Directory Accounts

u  Provide Active Directory Password resets

u  Add and remove PC's and POS Terminals in Active Directory

u  Provide Windows networking support/administration.

u  Provide support for the Microsoft Office Suite

u  Provide VPN Connectivity support for remote users

u  Reset VPN Pin codes

u  Provide Level 1 Support for the Matra Food POS system

u  Provide Matra Account Unlocks and Password Resets

u  Provide Level 1 Support for the Galaxy Ticketing POS system

u  Provide Galaxy Account Unlocks and Password Resets

u  Provide Level 1 Support for the Win DSS Merchandise POS system

u  Provide Level 1 Support for the Maximo Asset Management System

u  Provide Maximo Account Unlocks and Password resets

u  Create initial Stromberg Time and Attendance Accounts

u  Manage Stromberg Account Permissions

u  Provide AS400 account Management

u  Manage AS400 Print Queues

u  Set AS400 Tape Library Backup Rotation

u  Run End of Day Reports

u  Manage System Backups for Windows 2000 and 2003 Servers using the Omniback Data Protector System

u  Manage System Backups for some Windows 2003 and 2008 Servers using the Veritas Backup Exec Software.

u  Format Backup tapes for reuse or emergency use

u  Manage Backup Tape Storage and Inventory

u  Process Data Restoration Requests via AS400, Omniback, and Veritas

u  Approve requests to release jobs for the AS400 Test Environment

u  Reboot Servers during the requested Maintenance Window or as needed.

u  Assist users with Software Installation and Manage updates

u  Re-image Desktop and Laptop computers using Norton Ghost Imaging Software

u  Provide Email

u  Process Lease End Data Transfers

Computer Sciences Corporation  Coppell, TX   October 2008 to April 2010

Environment: Senior Helpdesk Associate

u  Provide outsourced technical support to customers of CSC

u  Use multiple VMWare sessions to provide tools customized to a customers environment

u  Provide Technical Support for all facets of Ascension Health Ministries

u  Provide Level 1 support for Meditech software

u  Provide Level 1 support for McKesson Patient Monitoring Software

u  Provide support for the Kronos Timekeeping system

u  Provide AS400 administration and Level 1 technical support

u  Provide support for all desktop PC's and network printers

u  Provide Windows networking support/administration.

u  Provide Active Directory Password resets

u  Provide support for the Microsoft Office Suite

u  Provide VPN support for remote users

u  Provide support for 802.11a/b/d/g/n wireless router

u  Provide Level 1 support for the Verizon Purchasing system

u  Support the SRM purchasing application

u  Support the SAP GUI installation

u  Provide Level 1 support for the SAP FI, PS, MM, QM, PP and SD Modules

u  Provide Level 2 SAP support for Verizon GSR's

u  Verizon Account Trainer

u  Verizon S.M.E

u  TAESL Account Trainer

u  TAESL S.M.E

u  Provide Level 1 Unix Support

u  Provide Level 1 SAP support for the FI, MM, PP, and QM Modules.

u  Provide Level 2 Support to TAESL GSR's

u  Provide Level 1 Remote Server Support for the Department of Homeland Security (DHS)

u  Install Software updates and monitor Server operations

u  Escalate issues to Server Engineers via Remedy Ticketing system

u  Provide email Support to internal Lotus Notes users

u  Setup users to connect to the Domino Server

u  Reboot Servers during requested maintenance Windows

u  Develop agent training materials

u  Track and report analyst statistics

 

The Computer Merchant, LTD     Coppell, TX   March 2008 to October 2008

Environment: Technical Support Representative - Computer Sciences Corp

u  Provide outsourced technical support to customers of CSC

u  Provide Technical Support for all facets of Ascension Health Ministries

u  Provide Level 1 support for Meditech software

u  Provide Level 1 support for McKesson Patient Monitoring Software

u  Provide AS400 administration and Level 1 technical support

u  Provide support for all desktop PC’s and network printers

u  Provide Windows networking support/administration.

u  Provide support for the Microsoft Office Suite

u  Provide VPN support for remote users

u  Provide support for 802.11a/b/d/g wireless router

u  Provide Level 1 support for the Verizon Purchasing system

u  Support the SRM purchasing application

u  Support the SAP GUI installation

u  Provide Level 1 SAP support

Accor North America   Addison TX  May 2005 to March 2008

Environment: Level 2 Helpdesk Representative

u  Provide technical support for all facets of Accor operations

u  Support the Motel 6/Studio 6, Red Roof Inn, Sofatel, Novatel, IBIS properties

u  Provide support for the INNSURE Property Management System

u  Provide password resets for the INNSURE Property Management System

u  Provide support for the FOLS Property Management System

u  Provide password resets for the FOLS Property Management System

u  Provide support for the FIDELIO property management system

u  Provide password resets for the FIDELIO Property Management System

u  Manage UNIX Print Queues

u  Provide Windows networking support/administration.

u  Create initial Active Directory Accounts

u  Manage Active Directory Permissions

u  Disable Active Directory Accounts

u  Provide Active Directory Password resets

u  Provide Windows networking support/administration.

u  Provide Unix network support/administration

u  Provide technical support for all front desk and back office equipment including monitors, IBM Desktops, HP Netservers, Dorio CRT terminals, local and network printers

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