Candidates About

 

Tyesha Bolden

Information Technology Management

OBJECTIVE:

                    

                            Over 20 years of Information Technology experience.  10 years’ experience in application life cycle of various high profile applications. Driving the planning, development, implementation, and support of information systems facilitating corporate growth. Well rounded in Information Technology leading cross functional teams with diverse technical backgrounds. Bachelor’s degree in Business Administration with concentration in Information Technology.

 

                     AREAS OF EXPERTISE:

                           

                            Strategic Planning and Project Management – Implementing projects which are in alignment with corporate goals. Precise budget estimates securing projects, demonstrating projections of millions in ROI savings.

                            Solid Leadership Skills – Leading application support teams up to 20 team members for providing various level of organizational activities through full application lifecycle.  

                            Innovation and Creativity – Creating programs and policies which have been globally implemented

                            Results Driven –Proven project success as well exceptional SLA support results. Mastering setting priorities, allocating resources, assuring well –organized structure, and proven results validation

                            Team Building/Development – Passionate in building strong teams with team members performing above expectation. Developing SMART goals and objectives ensuring team members have the right tools and skills to perform successfully.

                           

 

                           

TECHNICAL EXPERIENCE:                 

                            Windows Operating Systems, application support, database support (MS SQL, Oracle) software/hardware installations, terminal devices , Ghost Imaging, JIRA, Remote Desktop Support, PCAnywhere, Dameware, Backup Application (Omniback/Data Protector), Load Balancer Configuration (F5), Nagios Monitoring, ServiceNow, SCOM Monitoring, VPN support, DNS, WINS, VMware, Hyper-V, Audit Analysis, Project Management, IIS, Tom Cat, JBOSS, Java, Web Logic, Terminal Services, Citrix, Active Directory, Identity Manager (IDM), IdentiPass, Kronos 3.1/4.3/6.1,6.3, and 7.0 versions, Taleo, CASE, Real Estate Lease Management, Samtrak, PeopleClick, SQL, Peoplesoft, Ultipro, Oracle Financials, XML, HTML, Retek, ReconNet, Remedy (Magic BMC Service Desk), System Upgrades, Adobe Suite, Microsoft Office Suite (Project, Word , Outlook, Access, Excel, Project, Visio, Publisher, OC), and Net Meeting.

 

 

 

PROFESSIONAL EXPERIENCE: 

 

07/2014 – Present                        Electrolux Headquarters                  Charlotte, NC                

Supervisor, Kronos Application Systems

·         Technical Lead and Manage Project for Kronos 7.0 implementation from I-Series to Kronos WFC 7.0 to all North America factories international also including Canada and Mexico. The implementation is a new project to include new Windows platform environment.

·         Manage the project and team members providing mentoring, cross-training, and ongoing structure needed for a solid responsive team.

·         Ability to create expert teams amongst new members and build strong business relationships

·         Lead financial decisions which will impact bottom line cost savings such as: Process and designs which can be implemented as immediate cost savings as well future.  Utilization of internal resources versus consultants where knowledge stays in-house as well cost savings associated.

·         Manage daily/weekly meetings with the business and internal team to ensure project timelines

·         Attend Steering Committee meetings

·         Proficient in SDLC and Agile implementation methodology

·         Provide Kronos support to over 10 manufacturing factories and corporate users (approx.. 30,000).  Escalated support for after hours to include utilizing Service Now (Service Management Solution Software).  Kronos module support includes: Timekeeping, Accruals, Attendance, Analytics, Workforce Device Manager (WDM), Workforce Integration Manager, Timestamp, and NGUI.

·         Gain confidence of new business groups to educate on solutions and best practices

·         Work with HRMS system for extracting data: Ultipro, TRESS

·         Configuration for attendance, accruals, pay policies, data extractions, minor reporting, etc.

·         Create procedural documentation for application support, best practices, user guides, knowledge transfer, and training.

·         Support testing teams to include creating testing strategies and test scripts for implementation

·         Compose business requirements for building configuration

·         Demo and ongoing training for internal team as well as functional users

·         Excellent problem solving to ensure SLA are consistently met and project issues resolved

 

 

07/2012 – 07/2014                        Petsmart Corporation                  Phoenix, AZ                        

Lead System Analyst

·         Provide Kronos support to over 1300 stores, corporate users, and distribution users. This support is on-call rotation to include utilizing Service Now (Service Management Solution Software).  Approximately 98% of helpdesk tickets are turned around within 24 hours. Kronos module support includes: Timekeeping, Labor Scheduling, Analytics, Kronos Record Manager, Workforce Device Manager (WDM), Workforce Integration Manager, and Next Generation User Interface (NGUI).

·         Responsible for working with business teams  in providing quarterly business releases which includes configuration of pay policies (pay rules, work rules, holidays, pay codes, schedule rule sets, forecast configuration, genies, access profiles, WIM interface updates fix/breaks,  business data analysis, and new functionality as needed. Create test plans and test cases for functional testing.

·         Kronos Maintenance: Installation of Service Pack, Upgrades (3.1, 4.3, 6.1), Transaction Assistance, and End of Year Processes (holidays, reorganization, etc.)

·         Lead and implemented Kronos Record Manager project in 2013 to include configuration of retention policies to help ease the ongoing data growth and provide better database performance.  This archive implementation reduced database 40% from existing 740G.

·         Manage WDM support with over 1400, 4500 model clocks with current implementation for use of soft clock.

·         Create procedural documentation for application support, best practices, knowledge transfer, and training.

 

 

02/2009 – 06/2012                        Family Dollar Stores, Inc.                  Matthews, NC               

Kronos Application Services and Backoffice Manager   

·         Forecasting, developing, and implementing organization initiatives

·         Project Management – Identifying product technologies, developing project execution strategy plan, financial planning, resourcing, and tasks

·         Develop proposal and business case to secure multi-million dollar funding for implementing Kronos to 7000 stores

·         Supervises and hands on manages the Kronos production support team from a daily operations and project implementation level. Involved from analyzing, business requirement gathering, planning, and deploying solutions in support of corporate strategies and business initiatives. Responsible for project objectives and planning, change management, technology integration, issues/resolution, road map planning, timeline management, and over 3 million dollar project budget.

·         Utilize SDLC and Agile methodology

·         Proficient in communicating technical requirements in a non-technical way which business users can understand

·         Work hand in hand with Solution Delivery team to be the technical liaison for the business to guide business requirements, deadline dates, and understanding of technology focus. 

·         Provide security risks analysis, planning, and implementation for SOX applications.

·         Responsible for technical issues and resolution to project and operations production support. Proactive planning to ensure stability of application for over 7000 stores. Kronos implementations includes hardware builds for multiple environments, software install and custom configuration, HRMS interfacing, and application configuration (pay rule, work rules, security, clock terminals DCM/WDM (480 and 4500), Connect/WIM interfaces, etc.) for Kronos Timekeeping, Labor Scheduling and Record Manager modules.

·         Perform maintenance on multiple environments in a vertically scaled environment including: service packs, patching O/S and Application, F5 Load Balancer and Network, JBOSS, and monitoring configuration.

·         Create procedural documentation for application support, best practices, knowledge transfer, and training.

 

 

02/2005 – 02/2009                              Family Dollar Stores, Inc.                  Matthews, NC         

Supervisor –Backoffice Application Support

·         Supervises and manage the daily operations and activities of Back Office Support group of Onsite and Offshore employees.  Coordinating end-user requests for change management, reported incidents, migrations from dev/ test/ /production, and managing application releases. Applications include: Kronos, RELM, Merit (Attendance Tracking), Identipass, Identity Manager, IKON, Confluence, Web Apps, etc.     

·         Provide support for over 30 applications providing Tier 2, 3, and 4th level application support which includes: Security setup, Monthly server maintenance activities, Upgrades and Patching, Escalated incidents, Requests for change and application upgrade strategy.

·         Create procedural documentation for each application which includes: Application Support , Disaster Recovery and OLA.

·         Created bi-weekly team training for application cross training and additional group training sessions

·         On Boarding Partner for Senior position employees and providing application training for functional and technical users

·         Interview new candidates for open positions and perform quarterly performance reviews for employees which includes path for career goals

·         Provide yearly application budgeting

·         Bi-Weekly Functional Meetings with business to include project roadmap planning

·         Primary technical lead and/or business analysts for projects

o    Work with other Information Services groups to ensure application support and project requirements are not in conflict (resources/applications) and priorities are aligned

o    Ensure technology requirements match application needs

·         Project manager on small to medium projects

·         Key IT personnel for providing upper management technical leadership and guidance for operational changes

 

 

02/00 – 02/05                             Family Dollar Stores, Inc.                Matthews, NC                    

Senior System Analyst

▪       Primary support of Kronos and Merit (Attendance Tracking) application for 8 distribution centers and payroll group including; application upgrades, clock terminal support (480 models), application configuration, pay policies, attendance reports, compliance reporting, etc.

▪       Senior level mentoring to team members and various IT personnel

▪       System analysis for server reporting, baseline monitoring, and support

▪       Hold training sessions with WebEx on application/system updates to clients

▪       Perform O/S level upgrades and server patching

▪       Business requirements gathering, configuration, create test scripts, manage UAT, document, and training

▪       Ordering of new and replacement hardware

▪       Server staging software and hardware installations

▪       Business process automation and optimization

▪       System testing with automated testing tools and creation of unit test plans

▪       Documents, tracks and continuously monitors problems and open issues with clients and vendors to ensure timely resolution

▪       Document processes and technology for archival and training purposes

▪       Responds to escalated inbound, outbound calls and emails for Kronos and Merit

▪       Manage multiple projects and deadlines as well as reprioritize workload based on shifting business needs

▪       Developed quality assurance and testing guideline for new software implementation and product enhancements

▪       Created and managed AD user accounts, group memberships, file permissions, email accounts, distribution group memberships and other associated user account management activities

▪       Involved with migration to physical servers to VMWare server environments

▪       Backup and recovery (Data Protector)

 

 

04/1997 – 12/1999                             RR Donnelly Financial                           Charlotte, NC       

System Paginator                                                   

▪       Create financial document templates for team to allow quick and accurate turnaround for clients ensuring excellent quality

▪       Conversion Lead: MS Word, WordPerfect, MS Works documents to (HTML) EDGAR for U.S Security Exchange Commission filings.

▪       Primary support of client applications on Citrix servers

▪       Worked well under pressure to ensure no lapse in quality for real-time quota based company filings

▪       Also coordinated all new jobs to include: Setting up jobs within system, directing all team members of responsibilities per job and updating daily status to clients.

▪       Trained new employees on Document Security Systems including creation of manual and procedures

 

01/1998 – 12/1999                               RR Donnelly Financial                   Charlotte, NC                       

Systems Administrator

·         Support 100+ desktop users in corporate setting

·         User Workstation Security Patching

·         Standardized PC image roll-out (Ghost Imaging Solutions)

·         Advanced troubleshooting and repair of all end user PC problems (hardware & software related)

·         Monitor client antivirus and run manual scans as well push out emergency updates\

·         Create new users through User Manager for Domains

·         Migrated 100 computers from Windows 3.11/Win95 to Win NT

·         PC Backup/Archiving (HP OmniBack)

·         Support applications in Citrix environment

·         PC Remote Control

 

 

EDUCATION: 

 

 Colorado Technical University

                                    Bachelors of Science Business Administration – 2012

                                           Concentration in Information Technology

                                   

ECPI College of Technology

                        Computer Technology II Diploma – 1999

 

Certifications:

A+ Certification

Business Analyst Boot Camp – BA Life Cycle

Kronos – DCM/WDM Training

Kronos - WIM 7.0 Advanced Interface Programming

Kronos - WTK 7.0 Configuring & Managing Pay Rules

Kronos - WAM 7.0 Config & Managing Accruals