Candidates About

 

Jaydip Bhattacharya

                                                                                                                   

 PROFILE

Salesforce.com certified developer/designer and certified Integration Architecture designer and seasoned Software professional with 20 years’ experience in global software projects - managing and developing all aspects of software design,development, deployment, maintenance . Worked as Software architect, developer, Development Manager, on Site coordinator, managing offshore development team. Supported Worldwide Sales and Marketing Operations. More than 8 years extensive hands on experience on developing and architecting Salesforce.com application with Force.com platform. Worked extensively within Salesforce and integrating Salesforce.com with other enterprise applications.Managed vendor based implementations on Salesforce.com platform supporting Sales, Marketing, and Support business functionalities.

 

 

Experience in:

·         Salesforce.com certified Integration Architecture Designer.

·         Salesforce Certified Development Lifecycle & Deployment Designer.

·         Salesforce.com certified Developer (401).

·         As a software solution architect worked in industry verticals spanning across High tech, Health Care, Manufacturing.

·         Worked more than 15 years in CRM domain in on premises and cloud based systems.

·         10 years’ experience in Salesforce.com CRM implementation.                      

·         Working with SAAS (Software As A Service) with Force.com platform with APEX and VisualForce development tool.

·         As a platform developer/architect, worked extensively on Force.com platform and with applications like Sales Cloud, Service Cloud, Computer Telephony Integration (CTI), Salesforce community.

·         Created Hybrid mobile Applications using Visualforce page for iOS and Android.

·         Built Salesforce.com based CRM solutions to support world wide sales and marketing operations.

·         Implemented client application integrating Salesforce.com with other in-house application, using Salesforce.com APIs.

·         Implementing enterprise software systems with CRM and ERP integration

·         Architected solutions integrating Salesforce.com with other applications.

 

·         Web technology with SOA architecture with .Net platform integrating SalesForce.com instance.

 

·         Successfully Implemented REST and SOAP based integration of Salesforce.com application with external vendor housed application.

 

·         Successfully implemented cloud based software development standard, guide line and best practices within organization.

 

·         Working at client location as Lead Salesforce Technical Architect, leading a Salesforce team comprising offshore/onsite team members. Responsible for project delivery.

 

 

 

 

Technical Skills

 

1.      CRM                                                                   SalesForce.com, PeopleSoft

2.      Certification                                       Salesforce Dev 401,   

                                                                          Salesforce Integration Architecture designer

 

3.       Operating Systems                                       Unix, Windows95/98/NT/2000, Solaris, AIX

4.       Databases                                                          ORACLE 8i/8.1.7/7.x,  SQL Server 2000/2005

5.       Web Technology                                           VB .Net, C#.Net with ASP.Net. IIS WS.

6.       SaaS (Software as a Service)                         APEX and Visual Force for Salesforce.com.

7.       Cloud Technology (Paas)                   Created POC project in GAE with Java

8.       Mobile technology                                        Working knowledge on Objective C.

9.       GUI                                                                      Visual Studio 2008 and older versions, Eclipse.

10.    Enterprise reporting Tool                        Actuate eReporting Suites, Crystal Reports, Oracle reports

11.    Tools & Utility                                    Configuration management tool CCC Harvest, Toad, Brio Query, SQL server query analyzer.

12.  Architecture                                                    Client Server Computing, Server Based Computing (Unix based), SOA (Service Oriented Architecture) and Cloud computing, mobile technology.

 

PROFESSIONAL EXPERIENCE

 

Current Employer: Cognizant Technology Solutions

Designation: Associate Director

Duration: May 2016- Till Date

 

Employment History:

1. Worked as Independent Consultant from Jan 2014 – May 2016
2. ADT Security Systems – Apr 2013 – January 2014
3. Citrix Systems – Feb 2006 – Apr 2013

 

 

 

 

 

Key Projects Worked on:

PROJECT: OneCRM

Working as a Lead Salesforce Architect

Duration: June 2016 – Till date

Client: Pearson Education.

Location: Morrisville, NC

 

• Worked as Lead Technical Architect for Salesforce.com projects.
• Responsible for project delivery using agile methodology.
• Managing technical team with offshore/onsite model
• Responsible for managing platform spanning across multiple dev team.
• Implemented Continuous integration methodology to maintain development environment
• Implemented configuration management process to apply proper version control across different sandbox worked by multiple team
• Managed development and configuration team spanned different projects.
• Responsible for system integration using Enterprise Service Bus.

 

 

 

PROJECT: SalesConnect

Worked as a salesforce.com architect and development lead

Duration: Jan 2014 – May 2016

Client: JM Family Enterprise

Location: Deerfield Beach, Florida

 

• Worked as Lead Technical Architect for Salesforce.com projects.
• Implemented Salesforce.com for clients at automobile industry. Worked on Visualforce pages and Apex code.
• Integrated Salesforce.com with legacy systems.
• Created Apex based REST services to expose Salesforce data.
• Worked integrating Salesforce.com with on-premises applications.
• Managed cross team development efforts on force.com platform, across internal developers and outside vendors.
• Worked with Salesforce community cloud with SSO authentication.
•  Enforced development standard to maintain platform integrity.
• Responsible to architect, design and deliver major system enhancements.

 

 

 

 

PROJECT: Sales Mobility

Worked as a full time Software Engineer for ADT Security Services, Boca Raton,FL.

 

Duration: Apr 2013 – Jan, 2014

 

• Working as a System Engineer, responsible to enhance and maintain Salesforce.com based CRM application.
• Responsible to maintain the integration of Salesforce.com platform with AS400 based application on a real time basis.
• Following agile software development methodologies using scrum.
• Handling both configuration and APEX based developments.
• Responsible to maintain heavily customization with VisualForce and other Force.com platform specific tools.
• Implemented location based service using Salesforce.com infrastructure.

 

 

 

PROJECT:  CRM System

Worked as a Lead Software Developer/Development Manager for Citrix Systems, at Fort Laudedale,FL.

                                               

Duration: Feb 2006 –Apr 2013

·         Working as Development Lead for cloud based CRM application with Salesforce.com

·         Implemented Sales Cloud and Service cloud.

·         Responsible for CRM interface with SAP SD module through Microsoft Biztalk server and SAP connector component.

·         Handled Sales Force Automation project to replace the legacy Vantive based CRM system with SalesForce.com for CRM Sales module.

·         Working in SAAS  platform with Apex language used in Salesforce.com On demand CRM.

·         Ensured the application compliance with Disaster Recovery and backup processes.

·         Worked as a Technical Analyst to interact with business users across all different Geos, to map business requirements with technical solutions.

·         Developed windows and web application to integrate with SalesForce.com instance. These applications integrate legacy CRM system with SFDC.

·         Developed Visual Force pages and APEX classed that uses Web Services calls to get data from other systems and integrate those systems with SFDC.

·          

Highlights of Achievements:

 

·         Provided cross platform application support with PeopleSoft CRM, Salesforce.com along with .Net applications.

·         Extensively worked on CRM Sales and Marketing modules.

·         Implemented REST and SOAP based integration of platform with external application.

·         Created mobile App using Salesforce.com Mobile SDK.

 

 

 PROJECT:  Member Services Call Center

Worked as a consultant for a leading health care provider and insurance company, Kaiser Permanente, Los Angeles, CA                                   

Duration: Dec 2003 – Jan 2006

• Tasked to customize Vantive CRM for the call center of Kaiser Permanente to integrate multi channel customer contacts.
• Customized the CRM product to provide Interactive Voice Response Service to Kaiser Customers, thus reducing manual intervention for each customer contact, which in turn reduces cost.
• Automate the Application Server monitoring mechanism to notify any malfunctioning in Application server.

·         Integrated the CRM system with Business reporting tool, thus providing on line reporting tool to the business users.

·         Integrated the Vantive based CRM system with Web Services using Service Oriented Architecture, which enables online address validation to the user, thus reducing number of undelivered mailers, reducing a direct cost saving.

·         Developed Java APIs to integrate Vantive CRM system with mainframe based applications.

·         Automated testing process by using and scripting testing tools.

Highlights of Achievements:

 

·         Leading a team of 6 people with Onsite-offshore delivery methodology.

·         Designed and deployed highly scalable online address validation technique, which results in a cost reduction of $400,000, which is the outcome of wrong data entry, undelivered mail and reentering data and resending the mailers.

 

 

PROJECT:  Vantive Single Instance Project

Worked as consultant for   Apple Computers, Cupertino, CA                                               

Duration: May 2003 – Dec 2003

·         Tasked to customize Vantive CRM to align it with different modules of SAP implementation, such as SD and SM

·         Integrated Vantive with Vitria middleware by using Publish/Subscribe mechanism.

·         Implemented Credit Card transaction module in Vantive application

·         Redesigned the Vantive application to obtain online quote from SAP for a service request and to create the service order on line. This enabled each customer to track the status of his/her maintenance order.

 

Highlights of Achievements:

 

·         Led a team of 5 people including offshore team in India .

·         Implemented the encryption algorithm to enable credit card transaction in Vantive system in a secured manner.

·         Implemented Single instance of Vantive system across the world - wide Apple Computer contact centers.

 

 

PROJECT:  Customer Activated Response Evaluation System

Worked as a consultant for a leading healthcare device manufacturer, LifeScan Inc at Milpitas, CA.                    

Duration: July 2000 - April 2003

·         Tasked to customize Vantive CRM to automate functionalities across different business processes, such as Customer Services, QA, Returned Goods, Medical Device Reporting.

·         Integrated Vantive CRM with Barcode printer and Barcode scanner, so that, it could keep track of each product returned.

·         Integrated Vantive CRM with Medical Device reportable tool, to generate MDR report, deliverable to Food and Drug Administration.

·         Implemented a sampling logic theory to sample out some of the defective products, to be reported to QA department to investigate the defect cause.

·         Integrated Vantive CRM with a knowledge base system, which enabled the Customer Service Call Center agents to provide a level 1 technical support to the customer.

·         Implemented call flow mechanism to route customers’ complaints to proper support group.

Highlights of Achievements:

 

·         Design the application to implement Statistical Sampling theory, to select a defective product for investigation and defect causal analysis.

·         Implemented a call flow mechanism, based on the nature of complaint

 

PROJECT:  Performance Assessment and Scoring System

Client:  Hong Kong Housing Authority, Hong Kong.                  

Duration: May 1999 - June 2000

·         Tasked to develop assessment application to enable site engineers to assess the quality of the building under construction.

·         Developed the front-end screen using VC++, these application screens are downloaded to Windows CE based hand held computers.

·         Developed Oracle based Stored Procedures and Proc *C codes to process the data obtained after inspection.

·         Developed the Web based Crystal reports, which were deployed and displayed using Crystal report server and Java Applet.

Highlights of Achievements:

 

·         Developed GUI screens, to be down loaded to hand held computers.

·         Enabled the user to use the application remotely at construction site and print the reports through browser.

EDUCATION & TRAINING:

 

• Bachelor of Engineering (Electronics), 1993, National Institute of Technology, Bhopal, India.
• Trained on Vantive CRM by PeopleSoft
• Trained on Software Salesforce.com Advance configuration and SalesfForce.com Development, Salesforce.com Integrartion, by SalesForce.com (Dev 502, Dev 501, ADM 201 and ADM 401)
• Trained on SEI CMM methodology
• Trained on Project Management.