Candidates About

 

Muthukumar Jayaraman

Over 22 years of extensive business and hands-on technology experience with expertise in SAAS, Cloud, and ITSM (ITILV3), ITOM,PPM, EAM, ERP and BPM.

Industries: Automobile, Transportation, Telecom. Global Trade Services, Banking, Insurance, Utilities, Education and Federal.

Clients:  Worked with/for several major companies/clients/Service-now partners including IBM, AT&T, Ford, Chrysler, HSBC, USDA, NiSource, Expeditors, Amazon, Independence Blue Cross, Banc Corp, Insource, Freddiemac, Ellucian, Walmart, Axis Capital, Intuit and TriNet.

Major IT training, Certifications & Credentials

·         Service-now Certified Implementation Specialist – Certification License – 0101250

·         Service-now certified System Administrator - Certification License – 01001734

·         Attended Service-now implementation boot camp and discovery Training 2012.

·         Attended Knowledge13, Knowledge14@SFO,KNowledge15@Vegas,KNowledge16@Vegas and KNowledge17@Orlando the service management events actively and participating with Service-now user group’s events.

·         ITIL V3 (Information Technology Infrastructure Library) certified 2008. 

·         An IBM Certified Advanced Deployment Professional - Tivoli Service Management Solutions 2008

·         IBM Certified Solution Advisor - Cloud Computing Architecture.

·         IBM Certified Deployment Professional – CMDB V7.1.1, Sun Certified Java Programmer SCJP 1.4, Chordiant Certified Technical Developer.

 

Employer History:

Project:  Service-now Enhancements.                       Environment:  Service-now environment with Istanbul.

Client:  Intuit, Inc. Mountain View, CA.                       Duration & Title:  August 2017 - till now - Lead Consultant

·         Created catalog items for audits and Quickbase applications.

·         Developed Intuit’s TechKnow Bar Check-In.

·         Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal and Access Control Lists.

·         Created dashboards using Reports, Performance Analytics and Integrative filters.

·         Worked on the integration of Servicenow with Quick Base.

·         Delivering Project documentation as per client standards Performing System, Integration and Unit testing of all the customization.

      

Project:  Service-now Implementation & Enhancements.  Environment:  Service-now environment with Helsinki.

Client:  Wipro/Axis Capital.                                            Duration & Title:  Feb 2017 – July 2017 - Lead Consultant

·         Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal and Access Control Lists.

·         Configuring & customizing Incident, Problem, Change, and Release, catalog, Procurement, CMDB, Service Level Management for Axis Capital.

·         Implementing End-to-End Knowledge Management v3 with category approvals and contextual search.

·         Building ServiceNow Orchestrations to integrate with Active Directory.

·         Integrating product catalog items with Procurement module. .

·         Implementing various infrastructure and application catalog services for AXIS Capital. 

·         Requirements gathering and Analysis for new enhancements Configuring Content Management System for better UI experience of Employee Self Service Portal. 

 

 

 

 

 

Project:  Service-now Implementation.                         Environment:  Service-now environment with Helsinki.

Client:  Walmart/WIPRO, Bentonville, AR.                     Duration & Title:  July 2016 – Jan 2017 - Lead Consultant

·         Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions

·         Providing answers to technical questions in a Request for information (RFI) or a Request for Proposal (RFP).

·         Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal and Access Control Lists.

·         Coordinates Service catalog options, including two-step checkout, cart controls, and variables

·         Facilitating rollout of new applications and modules.

·         Coordinate on engagement scope, requirements and SCRUMs in an agile environment.

·         Activated Service-now Service portal related plugins and worked on Portal, Themes, Widgets and Pages

Project:  Service-now Implementation.                                         Client: TriNet, Pleasanton CA / Austin TX.

Duration & Title:  March 2016 – June 2016               Environment:  Service-now environment with Helsinki.

•       Created/Maintained Modules, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, workflows, ACLs, Schedule jobs and transform maps.

·         Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, created/Modified various

·         Workflows for Change Management, Service catalogs and SLA’s.

•       Integrated Service-now with JIRA using REST API and Webhooks.

•       Implemented/Customized Demand and Project modules from PPS suite.

•       Developed use cases, architecture and configurations to integrate Service-now with following products:

·         SCCM, JIRA, Azure, CMDB, PPM and home grown applications

•       Tested Inbound and outbound messages using API explorer and Postman utilities.

•       Assist in the import of configuration and asset data.

 

Project:  Service-now Implementation Enhancements   Client:  Ellucian, Fairfax VA.

Duration & Title:  October 2015 – Feb2016 Environment:  Service-now (MSP) environment with Fuji.

•       Administrator and developer of Service-now instance containing over 2.4 million self-service users, over 3k ITIL users, and over 160 domains in a multi-tenant installation of Service-now.

•       Created/Maintain Excel Templates for client use for data import. Primarily for user, asset, locations, groups, group membership.

•       Integrated Service-now CMDB with AWS via cloudchekr to pull all the AWS. RDS and ELB configuration items (CI).

•       Development and enhancement of the Service-now tool including debugging current configurations.

•       Development and enhancement of the Service-now tool including debugging current configurations.

•       Created/Maintain Applications, Modules, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, workflows, ACLs, and transform maps.

Project: Conversion from BMC's Remedy to Service Now   Client:  Freddiemac, Reston VA.

Duration & Title:  December 2014 – September 2015 Senior Consultant

Environment:  Service-now SAAS environment with Eureka.

·         Designing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, REST API, Table API, Perl API, Database views, Import set, transform scripts etc.

·         Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions. And created various

Workflows for Change Management, Service Catalogs (Service Catalog, HR catalog and Facilities Management) and SLA’s.

·         Installed & configured multiple MID servers with proxy settings.

·         Installed and configured Snow-Mirror and Crossfuse’s Data extract.

·         Worked on the conversion from BMC's Remedy to Service Now

·         Integrated BMC's ADDM discovery tool into the service now CMDB.

·         Activated and configured out of box plugins like SCCM, HR Catalog, Bulk CI changes and Performance Analytics.

·         Worked on field normalization for different CMDB classes by activating field normalization plugin.

·         Integrated Service-now with Plannview, Tripwire, SCCM, Troux, Eracent, and Spectrum and with homegrown applications.

        

             Project :  Service-now Implementation.   Client:  NTTDATA/ TxDOT Austin, TX

Duration & Title            :  August 2014 - December 2014     Environment:  Calgary and Dublin

·         Developing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.

·         Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, created various

Workflows for Change Management, Service catalogs and SLA’s. Assist in the import of configuration and asset data.

·         Create custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items

·         Supporting and optimizing TxDOT Service-now instances including trouble shooting, major/minor enhancements, and bug fix;

·         Change Control through Update Sets

·          Advising TxDOT on Best Practices in both the methodologies and the Service Now platform;

·         Providing knowledge transfer, training and mentoring to other TxDOT staff members;

·         Key liaison with Service-now on platform, product and support issues.

 

             Project:            Service-now Implementation. Client:  Insourcenow – Authorized Service-now solution partner with customers like Ballard Spahr LLP, USI, ICON, Banc Corp, Air products, SEI investments – Wayne, PA Duration & Title:  August 2013 to July 2014, Senior Consultant

Environment:      Service-now SAAS environment with versions Berlin, Calgary, Dublin and Eureka, JavaScript,

                        Jelly script, MID Server, CMDB, SNOW plug-ins, SOAP, Web services, SOAPUI and XML push adapter

·         Created various front-end forms, and associated Client Scripts, Business Rules, I policies, including Advanced customizations that require modification of UI Pages/Macros

·         Designed Workflows, along with standard Workflow templates.

·         Configuration of Access control, Roles, Application, Mid Server and Web Service with Third Party

·         Service Catalog Design through Order Guide, variables and catalog policy.

·         Integrated LDAP, Scheduled Extracts, and Scheduled Jobs with external systems.

·         Integrated with UCMDB using XML push adapter.

·         Integrated with HP Asset Manager using JDBC probe.

·         Integrated with SCCM using Service-now plugins version 3.0.

·         Developed Transform maps, which mapped the import table to the CMDB and added new tab in Change management for project portfolio elements and integrated with Clarity for values using JDBC probe.

·         Configure CMS tool and populate CMS with new CI/attribute/relationship information as CMS scope changes

 

             Project:    Service-now Implementation.  Client:      Independence Blue Cross (IBC), Philadelphia, PA.

Duration & Title: December 2012 to July 2013, Senior Consultant

Environment:  Service-now SAAS environment with versions Aspen and Berlin, Javascript, jelly script, HTML, CSS, MID server, LDAP, SOAP, web services and SOAP UI.

·         Developing and implementing complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.

·         Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various

·         Workflows for Change Management, Service Requests and SLA’s. Assist in the import of configuration and asset data.

·         Create custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items

·         Supporting and optimizing IBC Service-now instances including trouble shooting, major/minor enhancements, and bug fix;

·         Integrated Service-now instance with LDAP.

·          Advising IBC on Best Practices in both the methodologies and the Service Now platform;

·         Providing knowledge transfer, training and mentoring to other IBC staff members;

·         Key liaison with Service-now on platform, product and support issues.

 

Project:   Green Pay Project (Time and Attendance) Implementation   Client:   NIPSCO (NiSource), Merrillville, IN.

Duration & Title: July 2012 to November 2012, Senior Consultant

Environment: Java, J2EE, XML, ESQL,web sphere 7, Eclipse, Maximo Asset Management 6.2 (Utilities) , Maximo Enterprise Adapter (MEA) , Ventyx Service Suite (8.12) ,  Workbrain 6.0 , MQ series , Web sphere Message Broker 7.0, Message broker Tool kit, IBM Mainframe,  Primavera ,PeopleSoft, Oracle, JMS,BIRT, AIX.

 

·         Worked with Maximo Database Configuration, Application Designer, Maximo Integration & Workflow Management

·         Responsible for the design and configuration of the application with interfaces to Maximo and Time and Attendance Application Workbrain

·         Integrated with Workforce Management Application Ventyx using Websphere Message Broker.

  

             Project: GSB - Global Server Build Client:  IBM, Austin. Duration & Title: September 2011 to June 2012.

Environment: Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.5, Smart Cloud Control Desk (SCCD) 7.5, MEA, Web sphere Message Broker 7.0, MQ series, DB2 &BIRT

·         Experienced with Maximo Database Configuration, Application Designer, & Workflow Management

·         Worked on end-to-end workflows implemented in TSRM with offerings, Roles, Pools, process control and flow and automated resource assignment.

• Integrated with External Ticket systems.
• Wrote Auto scripts using Jython.

Project              :  Change & Configuration Management Database (CCMDB). Client   :  USDA FS, New Mexico.

Duration & Title            : June 2009 to August 2011, Senior Consultant

Environment     : Java, J2EE, XML, web sphere 7, Eclipse, Maximo Base services (TPAE) 7.1, TADDM 7.2, CCDMB

·         Experience with Maximo Database Configuration, Application Designer, & Workflow Management

• Performed data mapping of source data into the CMDB Common Data Model
• Worked on Reconciliation tasks.
• Configured ITIC for ACTCI import.
• Created/Modified Authorized CI space

Project: Instance to Go (i2go) - A Cloud Computing Solution for the Virtual Data Center.  Client:  IBM Tivoli ATG - CSC, Chicago IL. Duration           & Title: Oct 2008 to May 2009- Senior Consultant

Environment: Java, J2EE, XML, Ant, WSDL,web sphere 7 , Maximo Base services (TPAE) 7.1 .Tivoli Service Request  Manager 7.1 ,TAMIT 7.1,Maximo Enterprise Adapter (MEA), ,TDI 6.1 ,TADDM 7.1,CCDMB 7.1, DB2.

·         Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries, Workflow, CRON Tasks, KPI, Start Center and SLAs. 

 

Project              : Tivoli Provisioning Manager 7.1 Client            : IBM, Austin, TX.

Duration & Title            : May 2007 to Sept 2008, Senior Consultant

Environment     : Java, J2EE, XML, Ant, WSDL, web sphere 7, Rational Solution Architect, Maximo Base services (TPAP) 7.1 .Maximo Enterprise Adapter (MEA), Oracle10i, DB2, SQL server, Linux, AIX 5.3.

·         Experience with  Maximo Database Configuration, Application Designer, & Workflow Management

·         Configuring MBO Relationships, Conditional UI manager , Domains, Custom Lookups and menus,  Queries, Workflow,KPI,Cron Tasks  

• Had experience with Maximo Migration Manager  to support  standard rollout environments (Dev>Test>Pre-Production>Production)

Project              : Tivoli Service Request Manager 7.1             Client: IBM, Austin, TX.

Duration           & Title  : January 2007 to April 2007, Senior Consultant

Environment     : J2EE, XML, Ant, WSDL, Apache Axis 1.2, Web logic 9.1, web sphere 7, Eclipse,  Tivoli Directory Integrator 6.1.1, TADDM,  TRC, Remedy ARS 6.2, 7.1 and &7.5, HP Peregrine, MEA

·         Experience with  Maximo Database Configuration, Application Designer, & Workflow Management

·         Configuring MBO Relationships, Conditional UI manager, Domains, Custom Lookups and menus, Queries, Workflow, Escalations, Cron tasks.

Project              : California Case Management System   Client: Deloitte Consulting, Santa Ana, CA.

Duration           & Title  : July 2006 to December 2006, Senior Consultant

Environment     : Java, J2EE, JDBC, JNDI, Servlets, JSP,Struts,EJB, Weblogic 8.1,XML, Ant,  Oracle10i, 

• Developed the module for judicial related activities.
• Developed and maintained the struts framework tag libraries/custom tags, struts-Config files, tiles definition files and web.xml.

Project              : Lending Management – Chordiant’s mortgage product suite Client : HSBC, Chicago IL.

Duration           : Mar 2006 to June 2006 and Senior Consultant

Environment     : Java, J2EE, JDBC, XML, Servlets, JSP, JSF, EJB, JMS, HTML, Chordiant 6.0, WebSphere 6.1,

·         Developed workflows, which invoked rules/services and used stubs to test workflow, routing and queuing.

·         Imported model from Rational Rose to form rules vocabulary

·         Analyzed use cases to identify rules and developed rules using the Chordiant Designer.

Project              : eRepair   Client: AT&T, St. Louis MO. Duration: Oct 2005 to Feb 2006   Title: Lead / Offshore

Environment     : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS. HTML, WebSphere 5.1, WSAD & Struts 1.2

Project              : JOL- HR ONLINE             Client: Ford Motors, Dearborn Detroit.

Duration           : April 2005 to Sept 2005    Title               : Lead / Onsite-offshore coordinator

Environment     : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS, HTML, WebSphere 5.1, WSAD, Struts 1.1

Project  : Trade Collaborator [Integrated suite of software Company            : Nextlinx Corporation, MD

Clients  : Proctor Gamble (P&G), DERCO Aerospace, Panasonic, Scientific Atlanta etc.

Duration           : Nov 2003 to March 2005

Title                 : Lead / Onsite-offshore coordinator

Environment     : Java, J2EE, JDBC, JNDI, Servlets, JSP, EJB, JMS, XML, (Oracle 9iAS (OC4j) /WebSphere 5.0/Weblogic8.1/Tomcat5) Running on Windows / Solaris, WSAD, ireport, MQSeries,

 

Project  : Content Distribution System (CDS) V2.0 Company            : Nextlinx Corporation, MD

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