Candidates About

Andrew Williams

SUMMARY:         Insightful, results-driven IT professional with success of being a team leader on a broad range of corporate initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Excels at providing technical support and maintenance of Software and Hardware; demonstrated unsurpassed skills sets in boosting productivity, cutting costs, and fostering efficiency in various settings. Desire a challenging position with active involvement in a progressive and innovative organization offering the opportunity to utilize management and technology skills within a professional environment.

SKILLS:                Oracle Taleo Expert: Taleo Applicant Tracking, Taleo Onboarding, Taleo Performance Management, Taleo Service Packs and Taleo Connect Client (TCC).

                                SaaS Success Factors Expert: Success Factors Recruiting, Success Factors Onboarding, Success Factors Talent management, Success Factors Administration

Other Skills: SuccessFactors, Kronos, Outlook, IBUY, BPC, Sales Audit, Gateway, Identity Manager, Family Dollar University, RELM, Proact, Electronic Journal, Identity Manager, Magic, Payment Gateway System, Microsoft Word, PowerPoint, Excel, Windows 95, 98, NT, 2000, XP, Vista, Windows 7, Unicru Employer Desktop System, Lighthouse System, Sql*Plus

EDUCATION:      Master of Business Administration

University of Phoenix, Charlotte, NC- Feb 2010

Bachelor of Science in Computer Information Systems Engineering

Johnson C. Smith University, Charlotte, NC- May 2007

EXPERIENCE:    Amedisys, Nashville, TN                                                                                November 2017 – Present

                                Role: Lead Sr. Taleo Application Administrator   

                                Responsibilities:

·         Oversees project progress and prepares project status reports which include changes that affect scheduling, timelines or resource levels.

·         Partners with HR resources to define process flows and sequence diagrams. Captures and documents technical, functional, and non-functional requirements.

·         Ensures that system design is consistent with end-user requirements.

·         Oversees functional and UAT testing of system for upgrades, and implementation of new system upgrades and interfaces with other system and locations. 

·         Conducts pre- and post- system testing in conjunction with modifications and implementations. 

·         Defines acceptance criteria, creates test cases and provides guidance to team members to perform acceptance testing.

·         Functions as a liaison with software vendors during the design, acquisition, implementation, and integration of new or modified systems.

·         Performs data mapping between business concepts and technical constructs to include, but not limited to, other inbound and outbound data sources. 

·         Evaluates business process data to determine issues and potential areas for improvement.

                                TIAA, Charlotte, NC                                                                                                  2016 – November 2017 

Role: Lead Sr. Taleo Application Administrator                                                             

Responsibilities:   

·         Responsible for all Taleo Recruiting, Learning implementation, migrations, configuration, and administration activities for the overall scope of Business requirement gathering and analysis along with completion of decision guides and collection of supporting artifacts.

·         Strong Solution Designing skills with solid understanding of integration design, impact on other modules and other applications.

·         Lead business initiatives and projects independently for Talent Acquisition Recruitment Team.

·         Provide functional consulting and documentation for large or complex Applicant Tracking System projects requiring multidisciplinary approaches and collaboration with project teams and business partners.

·         Coordinate audit plans, schedules, testing of system upgrades and new system configurations, and monitoring systems.

·         Design and conduct quantitative and qualitative analysis of system-wide Talent Acquisitions and Human Resources related data.

·         Communicate effectively with both Technical and Non-Technical stakeholders.

                                COMPASS GROUP, Charlotte, NC                                                                                   2014 – 2016

Role: HRIS Functional Analyst     

Responsibilities:   

·         Process all incidents from business within the agreed upon response time, working with internal IT teams and vendor partners.

·         Responsible for all critical SuccessFactor’s system integrations and third party vendor relationships.

·         Manage all SuccessFactor’s modules by evaluating the current system functional configuration and proactively researching and correcting potential problems.

·         Delegate change controls and release management in both the test and production environments.

·         Proficient in system conversions, implementations, integrations with ERP and third party solutions, and all SDLC activities.

·         Assist Project team and implementation partners to support deliverables and organizational objectives.

·         Perform system configurations and updates as system administrator as well as maintaining accurate and updated configuration work books and accurate detailed documentation.

·         Conduct gap analysis, provide impact assessments, and make recommendations that offer workable efficient options to end-users.

·         Produce high quality documentation, including business requirements, procedural documentation, operational and process flow documents, and test scripts.

·         Ensure requirements and specifications documentation reach signoff and validate deliverables meet specifications.

FAMILY DOLLAR INC., Charlotte, NC                                                                        2011 - 2014             

Role: Taleo Application Administrator                                                             

Responsibilities:   

·         Designed, modified and maintained the Talent Management System (TMS).

·         Gathered requirements, analyzed, created design documents, and performed impact analysis for application changes.

·         Completed the Taleo configuration changes and perform thorough quality assurance testing for all changes and upgrades on Staging, Training, Test, and Production environments.

·         Assisted with all Taleo implementations, integrations, creating test plans; create system refresh checklists, test cases, and documentation of all processes and applications.

·         Reviewed, entered, updated, and maintained Taleo content including user types, groups, permissions, custom correspondence, job templates, prescreening/disqualification libraries, user’s set-ups, career center changes, global settings, and translations.

·         Resolved Systemic Taleo/ Oracle related chain aborts, pursue enhancements, and implement configuration changes with Taleo Support.

·         Participated in all aspects of project and modification life cycle.

·         Developed user defined forms and job templates.

·         Assisted management in planning large-scale projects and application optimization.

·         Provided advanced Application functional support by assisting users with problems and resolving issues independently.

·         Led the Taleo system administration conference calls for transfer of knowledge and system understanding.

·         Provided recommendations to address and resolve business issues while maintaining data integrity within the application.

Role: Kronos Application Administrator                                                                         2011 – 2014                   

·         Recommended improvements for business analysis processes.

·         Provided recommendations to address and resolve business issues while maintaining data integrity within the application.

·         Worked closely with management in planning large-scale projects and application optimization.

·         Gathered requirements, analyzes, creates design documents, and performs impact analysis for application changes.

·         Assisted with the planning and testing of application and database changes, installation upgrades, patches and new versions, interacting with Development, Business Process Owners and Infrastructure teams.

·         Worked with cross project and Kronos Global Support Teams to resolve functional performance and operational issues.

·         Provided advanced Kronos Application functional support assisting users with problems and resolving issues independently.

·         Created test plans, test cases, test scripts, performed functional testing and maintain system documentation.

Role: Lead Service Desk Analyst/Trainer                                                                         2007 – 2011                                                                                                                              

Responsibilities:   

·         Used Taleo as the primary system.

·         Experienced with Taleo applicant tracking, Taleo onboarding, Taleo Performance management, Taleo Service Packs and Taleo Connect Client (TCC).

·         Instructed training classes for new hire training for Help Desk Support.

·         Performed as Lead Analyst to delegate tasks and communicate hardware and software malfunctions to IT groups.

·         Created “How to” instructions for help desk technicians in department.

·         Provided administrative and data entry services to internal employees.

·         Assisted clients in resolving access problems with the company’s Cisco network and various applications.

·         Maintained high speed and error-free data entry to improve production completion times.

·         Improved customer service by educating clients on the use of training guides.

·         Streamlined efficiency of high call volume of 50 to 70 calls daily.

·         Answered incoming calls for technical assistance and created service tickets using Magic Solutions