Candidates About

                                                                                                              

Nishtha Gupta

Project Lead,Business Analyst/Salesforce Admin    

  November   2006 – January 2017

Organization: Tata Consultancy Services Ltd

Current Location: Hackensack, NEW JERSEY

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SUMMARY OF EXPERIENCE

 

·         Around 9 years of experience as Business Analyst in healthcare, retail and CRM-Salesforce domain that includes experience as Salesforce Admin, Test Quality Lead, Functional Consultant, Application Expert (AE) and Subject Matter Expert (SME)

·         Responsible for requirements gathering, solutioning, system configuration, testing, training, documentation and any tasks for the applications and interfaces managed by the team that arise within an application project implementation or change request management or issue and problem management processes.

·         Strong Requirements gathering experience by Conducting User Interviews, and preparing functional documents like Use Cases, System Requirements Specifications (SRS).

·         Proficient in preparing different requirement artifacts like functional specifications (FS), workflow/process flow, algorithms, business rules, use cases, System requirement specification (SRS), Change request (CR) and Requirement Traceability Matrix (RTM)

·         SME (Subject matter expert) in Product Lifecycle Management (PLM) upgrade assessment (FLEXPLM) project

·         Expert in Functional Testing and Integration Testing.

·         Experienced in creating & reviewing QA Requirements Understanding documents (RUD), QA Test Strategies, Test Plans, Traceability Matrix, Test Scenarios, and Test Cases.

·         Have been engaged in management, consulting, supervising small to large teams providing CRM solutions.

·         Have been involved in blueprinting, capturing scope, documenting functional specs & technical specs, testing and maintenance of the projects.

·         Excellent communication and inter-personal skills, accustomed to working in both large and small team environments

·         Strong problem solving/analytical skills with ability to follow project standards.

·         Possess Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes

·         Can execute and write SQL queries and knowledge of relational database models 

·         Involved project management activities like status reporting, effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation

 

 

 

SALESFORCE SKILLS

 

·         Expert in Salesforce Administration (SFA) applications, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards to help higher managers and business to better understand the important analytics and stats of the project

·         Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

·         Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need

·         Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·         Possess comprehensive understanding of CRM business processes.

·         Analysis of process enhancements through automations including Workflow, Approval Processes, triggers and Escalation Rules.

• Experience in building reports and dashboards, customizing them as per user requirements.

·         Implemented security and sharing rules at Object, Field, and Record levels for different users at different levels of organization.

·         Core Understanding of CPQ.

• More than 25 Badges and 25000 points in trailhead in Salesforce.

 

 

 

CERTIFICATION

 

·         Salesforce.com Certified Force.com Developer - DEV 401

·         ITIL certified

·         Six Sigma Green Belt Certified

·         Certified IBM -Requirement Management with Use case

·         SCJP

 

Technical Skills:

 

Analysis /Methodologies	UML, Agile methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis
Programming Languages	SQL, C,Java, SQL,HTML,XML,JavaScript, JSP, VBScript
Microsoft Tools	Microsoft Visio, MS office ,Sharepoint
Reporting and analysis	MS Excel
Database	MS SQL
Requirement/Testing/PM Tools	JIRA, HPQC
Operating Systems	Windows.

 

 

 

 

 

Project: SWB Simplification, GE Healthcare WI                                                                                 Apr 14 to Jan17

Role: Business Analyst/Project Lead/Salesforce Admin

 Responsibilities:

 

 

·         Identify business process/system improvements; gather requirements, documenting proposed changes and use cases.

·         Effectively collaborate and communicate with the functional stakeholders in various business groups and across IT

·         Describe end-to-end solutions, test plans, and function as the primary IT contact for ongoing and to-be-defined improvement projects.

·         Successfully took Team from being barely ready for just the upcoming sprint to begin ready for the next 2 to 3 sprints.

·         Drafted the roadmap into epics and releases and grouped the user stories accordingly

·         Created test scenarios / cases for the testing team.

·         Created SRS and SDD.

·         Managed end to end requirement and delivery using tool Jira in agile methodology.

·         Conducted the JAD Sessions with stakeholders and developers to have a clear picture of a project.

·         Managed team in offshore -onsite model from end to end delivery of the project.

·         Managed end to end process of taking approvals in QC.

• Responsible for daily and weekly Status Reporting and Communication to the higher management
• Helped business user in OQ and PQ testing.

·         Interaction and co-ordination with the offsite team.

·         Review of deliverables.

·         Responsible for Requirements Sign Off and extensively involved in business UAT.

·         Participated in sprint planning, backlog grooming, tracked milestones, highlighted potential bottlenecks and worked with business and IT to resolve them. 

·         Performed manual front-end testing to check all functionalities of different modules.

·         Tracked and communicated team velocity and sprint progress.Utilized Jira for project tracking and communications.

• Customized standard objects, created custom objects and added fields as per the requirement.

·         Implemented in creating many-to-many relationship and created Junction Objects to implement Roll-up summary field to incorporate data from child record onto parent record.

·         Implemented Administrative tasks by designing and developing Validation Rules, Workflows, Formula Fields, Field Dependencies and Approval Processes according to requirements in the application.

·         Created Profiles, Roles, Page Layouts, Reports, Dashboards, Tasks and Events.

·         Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.

·         Worked on Administrative Permissions, Profiles to grant/deny user access to salesforce features. Implemented in creating Record Types and worked on Page Layout Assignments by assigning different Page Layouts to different Profiles based on the application requirement.

·         Worked on using Data Loader to insert the data in to salesforce from Excel .

·         Handled end to end CPQ

 

 

Project: SWB Vitality, GE HEALTHCARE, WI                                                                                     Apr 12 to Mar 14

Role: Business Analyst/Team Lead

 Responsibilities:

 

 

·         Business requirement analysis, Conducted several workshops with end users to understand the client problems and providing solution with the minimum impact adhering to the deadlines of Release.

·         Delivered Functional design to project team,

·         Worked as SME for end user

• Preparing System Requirement & User requirement Specification
• Preparing System Design document and technical documents.
• Preparing Integration Requirement Specification (IRS) documents for integration.
• Responsible for end delivery of CPQ module.
• Reviewing Functional test cases.
• Executing UAT and Logging defects in QC
• Verifying defects in application.
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Arrange the Hardware and system requirement for the Test Setup.
• Designing test strategy, developing test plans and approving test cases.
• Prepared Test script documents and executed them in Quality Center
• Escalated issues to a higher management, where issue resolution was not achieved within a reasonable amount of time thereby ensured on time delivery of project at various phases.

·         Identifying gaps in the current process and provide Continuous improvements (AS-IS and TO-BE scenarios) in consent with users and BPLs.

·         Preparing Proof of Concepts to demonstrate the product capabilities to fulfill the requirements and integration with other Coding complex functionalities

·         Preparing module plans, allocating task to team members and monitoring the same against the plan.

• Responsible for daily and weekly Status Reporting and Communication to the higher management

·         Interaction and co-ordination with the offsite team.

·         Conducted User Acceptance Testing with stakeholders and system users to uncover latent defects in the system. The defects were corrected and verified through a new cycle of regression testing.

 

 

Project: Passport Automation, India                                                                                       Aug 08 to Mar 12

Role: Techno-functional Business/Quality Analyst                                                                     

Responsibilities

·         Worked as a techno-functional Consultant and liaise with the end users to understand the business problem and provide solutions or conduct training if required.

·         Liaised with the business users to finalize the functional requirements, process flows, wire-frames.

·         Preparing System Requirement & User requirement Specification

• Prepare prototypes and mock ups and obtain signoffs from client.

·         Documented Functional Requirement Document (FRD) & Requirements Traceability Matrix (RTM)

• Ensure team meets deliverables within the defined SLA’s for production support and resolve conflicts/trainings/team size and record all defects identified in the QC and Collaborate with QA and development to resolve defects within the agreed SLA.
• User Acceptance Testing for client’s third-party vendor STQC to certify quality.
• Had face to face interaction with STQC team
• Explained end users the basic workflow and played a major role in getting acceptance from STQC team.
• Done rigorous quality testing before STQC cycle.
• Worked on Customization requested by the customer.
• Prepared CCN
• Special visits to new PSK sites across all cities in India.
• Receive work requests from Application managers and allocate and tasks to team based on priority and severity

·         Managed cross-functional team of developers, domain experts, designers, quality controller, auditors, subject matter experts, technical architects, and support and maintenance specialists.

·         Conducted workshops and training sessions for management, users and technical team.

·         Created detailed migration and go-live plans after consulting all the internal and external stakeholders. Worked with client for the expected delays.

·         Streamlined change and release management process to include business approval, communication and relevant training to improve transparency with client.

 

• Adhere to process related initiatives from time to time.
• Worked as Production Support Lead for southern India
• Successful go live of Project in Bangalore, Chandigarh, Chennai and Coimbatore.

 

 

Environment:

JSP, Servlets, RAD 7.5, SQL Query Analyzer (SQL Server 8.00.194), MOSS - MS SharePoint Services 3.0, Intelliview (Reporting Tool)

 

Project: APIS, India                                                                                                                  May 08 to Aug 08

Role: Business Analyst/Team Lead

Responsibilities

 

·         Responsible for planning and implementing as per business proposals. Ensure technology solutions are designed, tested and documented, enhanced and corrected according to the operations standards and expected service quality.

·         Developed BRD, FRD, Use cases, interface requirements and requirement traceability matrix

·         Developed project schedules, tracked milestones, highlighted potential bottlenecks and worked with business to resolve them

·         Conduct discussions with client to gather accurate requirements.

·         Analyze the business requirements and prepare functional specifications

• Prepare traceability matrix detailing requirements.
• Handled Resource and Risk Management.
• Design of screens and development of various workflows.
• Develop the test plan and strategy for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Technology used J2EE, Struts and HPQC for testing.

Environment:

Java, J2EE, Stuts1.2, Spring for db. layer and HPQC

 

 

Project: Tax Mantra, Arizona,[India]                                                                                               Jan 07-April 08

Role: Tester/Team Member

 

Responsibilities

• Worked in a team to Understand flow of application.
• Generating Codes of Registration,
• Analyzing code defects, Conducting unit testing, Logging defects and analyzing the causes,
• Managing test cases and tracking defects, Integration testing, System testing
• Done end to end system testing, prepared test cases, loaded them in QC and executed test cases in QC.
• Interaction and co-ordination with the on-site team.

Environment:

J2EE, Rational Test Manager, MS-VSS, Eclipse 3.1.0, SQL Query Analyzer (SQL Server 8.00.194), Tomcat 5.0, HP Quality Center

 

Project: TCS Internal Training

Location: Hyderabad                                                                                               Nov 06 to Dec 06

Role: ILP Trainee

 

Title	University/Board	Grade(%age)	Year
PGDIT	Symbiosis University, Pune	A Grade - 68.02	2006-2008
B.Tech, Computer Science	MMEC, Kurukshetra University.	75.85	2002-2006
S.S.C	C.B.S.E	80.20	2002
H.S.C	C.B.S.E	89.40	2000