Jenelle Forde-Williams
- Loss Mitigation Supervisor
- Houston, TX
- Member Since Feb 21, 2023
Candidates About
Jenelle Forde-Williams
CAREER OBJECTIVE
To integrate my management abilities into a diverse corporation focused on developing with exemplary results, while creating solutions for clients through result -driven innovation and passion.
QUALIFICATION SUMMARY
- 8 + years of experience supporting business and administrative operations.
- 4 + years in collections, compliance, quality assurance and exceptional customer service delivery.
- Team Player, great communication, organizational skills and problem solving skills
- Project management, financial analysis, critical thinking, and multi-tasking ability
SOFTWARE SKILL SUMMARY
- MS Office Suite/Outlook, Excel, Word, PowerPoint
- Keyboard/ 10- Key Touch
- SAP
EDUCATION
(MBA) Management Strayer University 2013
(B. SC) International Transportation and Trade SUNY Maritime College 2006
(A.A.S) Accounting Bronx Community College 2004
EXPERIENCE
Shellpoint Mortgage Servicing Inc., Houston TX
Loss Mitigation Supervisor October 2016- Present
§ Manage and process loss mitigation alternatives for collection, foreclosure, and bankruptcy cases. In an effort to avoid foreclosure and reo exposure.
§ Supervise daily operational functions of the evening collectors
§ Work with homeowners, both written and orally, through workout negotiations in an attempt to avoid losses.
§ Review financial statements, listing contracts, agreement of sales, closing cost and settlements for accuracy and guidelines compliance.
§ Create and update managerial detail reports and spread sheets pertinent to the workout function and progress of loans on a monthly basis.
§ Work closely with department managers to determine and implement loss mitigation techniques.
§ Review calls for coaching opportunities and to ensure each agent is meeting the required goal for quality.
Performing Loan Consultant -Team Lead July 2015- Present
§ Perform Collections activities of Delinquent accounts of 30,60, 90, 120 days
§ Evaluate and Pre-Underwriteloans for resolution of balance.
§ Qualify borrowers for Loss Mitigation options; modifications, repayment plans and settlements.
§ Analyze Credit Worthiness of borrowers.
§ De-escalate calls from customers to maintain a service and value of the company.
§ Assist in ensuring that my department meets daily, monthly and financial goals.
§ Coach, train and develop new hires.
FMA Alliance Houston, TX
Collections Operations Manager May 2011- April 2014
§ Coached, trained, developed, mentored, motivated and supervised over 20 collections specialists.
§ Created calling campaigns in line with the business that required most attention based on daily analysis performed.
§ Educated collectors on performance from prior day and the highlighted areas of improvement to maintain efficiency of their collector routes.
§ Kept collectors with over 96% compliance and quality assurance success.
§ Skip traced using TSO and Lexis Nexis to provide critical data on consumers.
§ Moved team 2 ranks up from 5th to 3rd place with competition.
§ Maintained proficiency in running production and direct performance reports while analyzing the daily, monthly and quarterly balances.
§ Provided conflict resolution to ensure that customer issues were properly managed.
§ Exceeded daily and monthly financial revenue goals for recovering payments on charged off loans.
§ Consistently performed account research on critical delinquent accounts to identify accounts with a high DSO.
§ Ensured high inventory conversion/liquidation rate was upheld
§ Accepted, verified and processed payments with credit and debit cards, checks and wire transfers
§ Negotiated best possible solutions for the consumer to reduce time of non-payment; including payment arrangements and settlements on both inbound and outbound calls.
§ Increased frequency of outbound calls on accounts deemed high priority that required new focus.
Provided mail, fax and email correspondence of settlements and payment arrangements.